This bingo card has 35 words: Did you check the CUAC Matrix?, What is the payee name?, What browser are they using?, They'll need to wait for the payment to post, Are they OTP verified?, Any errors in audit log?, They're not using any special characters?, Refer to branch, Transfer to Mortgage, Did you do a mock enrollment?, Are there any fraud notes in Quest?, Did you check for multiple Quest profiles?, Check for restrictions, Did they uninstall/re-install?, Restart WDE and Jabber, Sounds like a browser issue, What troubleshooting has been completed?, What kind of device are they using?, Have them try manual capture, Contact TSD, Is the client a minor?, Did you check the Deliver By date?, Transfer to Tax Group, Did you check under the other signers on the account?, Are you sure their enrollment isn't locked?, What eman are you using?, Wait 3-5 min, You can offer an LOI, No limit, 25k per payment, 7-10 bus days, No Red Flags, Have them re-add the external, Is the payee On File? and On Us Payee.
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