Did you check for multiple Quest profiles? What is the payee name? Transfer to Tax Group Did you check the CUAC Matrix? Did you check under the other signers on the account? No limit You can offer an LOI Refer to branch On Us Payee No Red Flags Wait 3- 5 min What kind of device are they using? Any errors in audit log? Sounds like a browser issue Did you check the Deliver By date? What troubleshooting has been completed? What browser are they using? Contact TSD Is the payee On File? 25k per payment Have them try manual capture Transfer to Mortgage 7-10 bus days Check for restrictions What eman are you using? Are they OTP verified? Are there any fraud notes in Quest? They're not using any special characters? They'll need to wait for the payment to post Have them re- add the external Did they uninstall/re- install? Are you sure their enrollment isn't locked? Did you do a mock enrollment? Did you check for multiple Quest profiles? What is the payee name? Transfer to Tax Group Did you check the CUAC Matrix? Did you check under the other signers on the account? No limit You can offer an LOI Refer to branch On Us Payee No Red Flags Wait 3- 5 min What kind of device are they using? Any errors in audit log? Sounds like a browser issue Did you check the Deliver By date? What troubleshooting has been completed? What browser are they using? Contact TSD Is the payee On File? 25k per payment Have them try manual capture Transfer to Mortgage 7-10 bus days Check for restrictions What eman are you using? Are they OTP verified? Are there any fraud notes in Quest? They're not using any special characters? They'll need to wait for the payment to post Have them re- add the external Did they uninstall/re- install? Are you sure their enrollment isn't locked? Did you do a mock enrollment?
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Did you check for multiple Quest profiles?
I-What is the payee name?
N-Transfer to Tax Group
N-Did you check the CUAC Matrix?
G-Did you check under the other signers on the account?
N-No limit
I-You can offer an LOI
N-Refer to branch
B-On Us Payee
B-No Red Flags
B-Wait 3-5 min
N-What kind of device are they using?
I-Any errors in audit log?
B-Sounds like a browser issue
I-Did you check the Deliver By date?
I-What troubleshooting has been completed?
N-What browser are they using?
O-Contact TSD
B-Is the payee On File?
G-25k per payment
G-Have them try manual capture
G-Transfer to Mortgage
O-7-10 bus days
N-Check for restrictions
B-What eman are you using?
O-Are they OTP verified?
B-Are there any fraud notes in Quest?
I-They're not using any special characters?
G-They'll need to wait for the payment to post
O-Have them re-add the external
G-Did they uninstall/re-install?
O-Are you sure their enrollment isn't locked?
O-Did you do a mock enrollment?