Did theyuninstall/re-install?Whatbrowserare theyusing?Transferto TaxGroupThey'll needto wait forthe paymentto postDid youcheck theDeliver Bydate?7-10busdaysCheck forrestrictionsWhattroubleshootinghas beencompleted?Are theyOTPverified?On UsPayeeDid youcheck underthe othersigners onthe account?Are thereany fraudnotes inQuest?Is thepayeeOn File?Did you doa mockenrollment?Anyerrors inaudit log?What kindof deviceare theyusing?Are you suretheirenrollmentisn't locked?Did youcheck theCUACMatrix?They're notusing anyspecialcharacters?25k perpaymentNoRedFlagsTransfertoMortgageWhat isthe payeename?Whateman areyouusing?Havethem re-add theexternalWait 3-5 minSoundslike abrowserissueHavethem trymanualcaptureNolimitContactTSDYou canoffer anLOIRefertobranchDid youcheck formultipleQuestprofiles?Did theyuninstall/re-install?Whatbrowserare theyusing?Transferto TaxGroupThey'll needto wait forthe paymentto postDid youcheck theDeliver Bydate?7-10busdaysCheck forrestrictionsWhattroubleshootinghas beencompleted?Are theyOTPverified?On UsPayeeDid youcheck underthe othersigners onthe account?Are thereany fraudnotes inQuest?Is thepayeeOn File?Did you doa mockenrollment?Anyerrors inaudit log?What kindof deviceare theyusing?Are you suretheirenrollmentisn't locked?Did youcheck theCUACMatrix?They're notusing anyspecialcharacters?25k perpaymentNoRedFlagsTransfertoMortgageWhat isthe payeename?Whateman areyouusing?Havethem re-add theexternalWait 3-5 minSoundslike abrowserissueHavethem trymanualcaptureNolimitContactTSDYou canoffer anLOIRefertobranchDid youcheck formultipleQuestprofiles?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
G
5
I
6
O
7
N
8
I
9
O
10
B
11
G
12
B
13
B
14
O
15
I
16
N
17
O
18
N
19
I
20
G
21
B
22
G
23
I
24
B
25
O
26
B
27
B
28
G
29
N
30
O
31
I
32
N
33
I
  1. G-Did they uninstall/re-install?
  2. N-What browser are they using?
  3. N-Transfer to Tax Group
  4. G-They'll need to wait for the payment to post
  5. I-Did you check the Deliver By date?
  6. O-7-10 bus days
  7. N-Check for restrictions
  8. I-What troubleshooting has been completed?
  9. O-Are they OTP verified?
  10. B-On Us Payee
  11. G-Did you check under the other signers on the account?
  12. B-Are there any fraud notes in Quest?
  13. B-Is the payee On File?
  14. O-Did you do a mock enrollment?
  15. I-Any errors in audit log?
  16. N-What kind of device are they using?
  17. O-Are you sure their enrollment isn't locked?
  18. N-Did you check the CUAC Matrix?
  19. I-They're not using any special characters?
  20. G-25k per payment
  21. B-No Red Flags
  22. G-Transfer to Mortgage
  23. I-What is the payee name?
  24. B-What eman are you using?
  25. O-Have them re-add the external
  26. B-Wait 3-5 min
  27. B-Sounds like a browser issue
  28. G-Have them try manual capture
  29. N-No limit
  30. O-Contact TSD
  31. I-You can offer an LOI
  32. N-Refer to branch
  33. I-Did you check for multiple Quest profiles?