Havethem trymanualcaptureDid theyuninstall/re-install?Transferto TaxGroup25k perpaymentIs thepayeeOn File?You canoffer anLOIContactTSDThey're notusing anyspecialcharacters?7-10busdaysWhat kindof deviceare theyusing?They'll needto wait forthe paymentto postAnyerrors inaudit log?Whatbrowserare theyusing?Are theyOTPverified?Did youcheck theCUACMatrix?Did youcheck formultipleQuestprofiles?Havethem re-add theexternalDid youcheck theDeliver Bydate?TransfertoMortgageDid you doa mockenrollment?RefertobranchAre thereany fraudnotes inQuest?Are you suretheirenrollmentisn't locked?Wait 3-5 minWhattroubleshootinghas beencompleted?Soundslike abrowserissueWhat isthe payeename?NoRedFlagsDid youcheck underthe othersigners onthe account?Check forrestrictionsNolimitOn UsPayeeWhateman areyouusing?Havethem trymanualcaptureDid theyuninstall/re-install?Transferto TaxGroup25k perpaymentIs thepayeeOn File?You canoffer anLOIContactTSDThey're notusing anyspecialcharacters?7-10busdaysWhat kindof deviceare theyusing?They'll needto wait forthe paymentto postAnyerrors inaudit log?Whatbrowserare theyusing?Are theyOTPverified?Did youcheck theCUACMatrix?Did youcheck formultipleQuestprofiles?Havethem re-add theexternalDid youcheck theDeliver Bydate?TransfertoMortgageDid you doa mockenrollment?RefertobranchAre thereany fraudnotes inQuest?Are you suretheirenrollmentisn't locked?Wait 3-5 minWhattroubleshootinghas beencompleted?Soundslike abrowserissueWhat isthe payeename?NoRedFlagsDid youcheck underthe othersigners onthe account?Check forrestrictionsNolimitOn UsPayeeWhateman areyouusing?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
N
4
G
5
B
6
I
7
O
8
I
9
O
10
N
11
G
12
I
13
N
14
O
15
N
16
I
17
O
18
I
19
G
20
O
21
N
22
B
23
O
24
B
25
I
26
B
27
I
28
B
29
G
30
N
31
N
32
B
33
B
  1. G-Have them try manual capture
  2. G-Did they uninstall/re-install?
  3. N-Transfer to Tax Group
  4. G-25k per payment
  5. B-Is the payee On File?
  6. I-You can offer an LOI
  7. O-Contact TSD
  8. I-They're not using any special characters?
  9. O-7-10 bus days
  10. N-What kind of device are they using?
  11. G-They'll need to wait for the payment to post
  12. I-Any errors in audit log?
  13. N-What browser are they using?
  14. O-Are they OTP verified?
  15. N-Did you check the CUAC Matrix?
  16. I-Did you check for multiple Quest profiles?
  17. O-Have them re-add the external
  18. I-Did you check the Deliver By date?
  19. G-Transfer to Mortgage
  20. O-Did you do a mock enrollment?
  21. N-Refer to branch
  22. B-Are there any fraud notes in Quest?
  23. O-Are you sure their enrollment isn't locked?
  24. B-Wait 3-5 min
  25. I-What troubleshooting has been completed?
  26. B-Sounds like a browser issue
  27. I-What is the payee name?
  28. B-No Red Flags
  29. G-Did you check under the other signers on the account?
  30. N-Check for restrictions
  31. N-No limit
  32. B-On Us Payee
  33. B-What eman are you using?