Is thepayeeOn File?Did theyuninstall/re-install?Havethem trymanualcaptureWait 3-5 minDid youcheck underthe othersigners onthe account?RefertobranchThey're notusing anyspecialcharacters?They'll needto wait forthe paymentto postNolimit7-10busdaysDid youcheck formultipleQuestprofiles?Transferto TaxGroupWhat isthe payeename?Soundslike abrowserissueOn UsPayeeWhateman areyouusing?Did you doa mockenrollment?25k perpaymentDid youcheck theDeliver Bydate?Are you suretheirenrollmentisn't locked?Are theyOTPverified?Did youcheck theCUACMatrix?Are thereany fraudnotes inQuest?ContactTSDWhattroubleshootinghas beencompleted?Anyerrors inaudit log?Havethem re-add theexternalYou canoffer anLOITransfertoMortgageWhat kindof deviceare theyusing?NoRedFlagsWhatbrowserare theyusing?Check forrestrictionsIs thepayeeOn File?Did theyuninstall/re-install?Havethem trymanualcaptureWait 3-5 minDid youcheck underthe othersigners onthe account?RefertobranchThey're notusing anyspecialcharacters?They'll needto wait forthe paymentto postNolimit7-10busdaysDid youcheck formultipleQuestprofiles?Transferto TaxGroupWhat isthe payeename?Soundslike abrowserissueOn UsPayeeWhateman areyouusing?Did you doa mockenrollment?25k perpaymentDid youcheck theDeliver Bydate?Are you suretheirenrollmentisn't locked?Are theyOTPverified?Did youcheck theCUACMatrix?Are thereany fraudnotes inQuest?ContactTSDWhattroubleshootinghas beencompleted?Anyerrors inaudit log?Havethem re-add theexternalYou canoffer anLOITransfertoMortgageWhat kindof deviceare theyusing?NoRedFlagsWhatbrowserare theyusing?Check forrestrictions

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
G
4
B
5
G
6
N
7
I
8
G
9
N
10
O
11
I
12
N
13
I
14
B
15
B
16
B
17
O
18
G
19
I
20
O
21
O
22
N
23
B
24
O
25
I
26
I
27
O
28
I
29
G
30
N
31
B
32
N
33
N
  1. B-Is the payee On File?
  2. G-Did they uninstall/re-install?
  3. G-Have them try manual capture
  4. B-Wait 3-5 min
  5. G-Did you check under the other signers on the account?
  6. N-Refer to branch
  7. I-They're not using any special characters?
  8. G-They'll need to wait for the payment to post
  9. N-No limit
  10. O-7-10 bus days
  11. I-Did you check for multiple Quest profiles?
  12. N-Transfer to Tax Group
  13. I-What is the payee name?
  14. B-Sounds like a browser issue
  15. B-On Us Payee
  16. B-What eman are you using?
  17. O-Did you do a mock enrollment?
  18. G-25k per payment
  19. I-Did you check the Deliver By date?
  20. O-Are you sure their enrollment isn't locked?
  21. O-Are they OTP verified?
  22. N-Did you check the CUAC Matrix?
  23. B-Are there any fraud notes in Quest?
  24. O-Contact TSD
  25. I-What troubleshooting has been completed?
  26. I-Any errors in audit log?
  27. O-Have them re-add the external
  28. I-You can offer an LOI
  29. G-Transfer to Mortgage
  30. N-What kind of device are they using?
  31. B-No Red Flags
  32. N-What browser are they using?
  33. N-Check for restrictions