Whattroubleshootinghas beencompleted?Are you suretheirenrollmentisn't locked?Check forrestrictionsNoRedFlagsDid youcheck theDeliver Bydate?ContactTSDWhat isthe payeename?What kindof deviceare theyusing?NolimitAre thereany fraudnotes inQuest?Did youcheck underthe othersigners onthe account?TransfertoMortgageIs thepayeeOn File?They'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?25k perpaymentRefertobranchWhateman areyouusing?Soundslike abrowserissueDid youcheck theCUACMatrix?Whatbrowserare theyusing?Anyerrors inaudit log?Wait 3-5 minAre theyOTPverified?They're notusing anyspecialcharacters?Did you doa mockenrollment?Did theyuninstall/re-install?7-10busdaysYou canoffer anLOIHavethem re-add theexternalTransferto TaxGroupOn UsPayeeHavethem trymanualcaptureWhattroubleshootinghas beencompleted?Are you suretheirenrollmentisn't locked?Check forrestrictionsNoRedFlagsDid youcheck theDeliver Bydate?ContactTSDWhat isthe payeename?What kindof deviceare theyusing?NolimitAre thereany fraudnotes inQuest?Did youcheck underthe othersigners onthe account?TransfertoMortgageIs thepayeeOn File?They'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?25k perpaymentRefertobranchWhateman areyouusing?Soundslike abrowserissueDid youcheck theCUACMatrix?Whatbrowserare theyusing?Anyerrors inaudit log?Wait 3-5 minAre theyOTPverified?They're notusing anyspecialcharacters?Did you doa mockenrollment?Did theyuninstall/re-install?7-10busdaysYou canoffer anLOIHavethem re-add theexternalTransferto TaxGroupOn UsPayeeHavethem trymanualcapture

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
N
4
B
5
I
6
O
7
I
8
N
9
N
10
B
11
G
12
G
13
B
14
G
15
I
16
G
17
N
18
B
19
B
20
N
21
N
22
I
23
B
24
O
25
I
26
O
27
G
28
O
29
I
30
O
31
N
32
B
33
G
  1. I-What troubleshooting has been completed?
  2. O-Are you sure their enrollment isn't locked?
  3. N-Check for restrictions
  4. B-No Red Flags
  5. I-Did you check the Deliver By date?
  6. O-Contact TSD
  7. I-What is the payee name?
  8. N-What kind of device are they using?
  9. N-No limit
  10. B-Are there any fraud notes in Quest?
  11. G-Did you check under the other signers on the account?
  12. G-Transfer to Mortgage
  13. B-Is the payee On File?
  14. G-They'll need to wait for the payment to post
  15. I-Did you check for multiple Quest profiles?
  16. G-25k per payment
  17. N-Refer to branch
  18. B-What eman are you using?
  19. B-Sounds like a browser issue
  20. N-Did you check the CUAC Matrix?
  21. N-What browser are they using?
  22. I-Any errors in audit log?
  23. B-Wait 3-5 min
  24. O-Are they OTP verified?
  25. I-They're not using any special characters?
  26. O-Did you do a mock enrollment?
  27. G-Did they uninstall/re-install?
  28. O-7-10 bus days
  29. I-You can offer an LOI
  30. O-Have them re-add the external
  31. N-Transfer to Tax Group
  32. B-On Us Payee
  33. G-Have them try manual capture