RefertobranchTransferto TaxGroupWait 3-5 minAre thereany fraudnotes inQuest?Did theyuninstall/re-install?25k perpaymentHavethem trymanualcaptureCheck forrestrictionsYou canoffer anLOINolimitWhat kindof deviceare theyusing?TransfertoMortgageAnyerrors inaudit log?7-10busdaysWhateman areyouusing?What isthe payeename?Havethem re-add theexternalWhattroubleshootinghas beencompleted?Are theyOTPverified?Did youcheck theCUACMatrix?Did you doa mockenrollment?NoRedFlagsContactTSDOn UsPayeeThey're notusing anyspecialcharacters?Did youcheck theDeliver Bydate?Are you suretheirenrollmentisn't locked?Soundslike abrowserissueIs thepayeeOn File?They'll needto wait forthe paymentto postDid youcheck underthe othersigners onthe account?Whatbrowserare theyusing?Did youcheck formultipleQuestprofiles?RefertobranchTransferto TaxGroupWait 3-5 minAre thereany fraudnotes inQuest?Did theyuninstall/re-install?25k perpaymentHavethem trymanualcaptureCheck forrestrictionsYou canoffer anLOINolimitWhat kindof deviceare theyusing?TransfertoMortgageAnyerrors inaudit log?7-10busdaysWhateman areyouusing?What isthe payeename?Havethem re-add theexternalWhattroubleshootinghas beencompleted?Are theyOTPverified?Did youcheck theCUACMatrix?Did you doa mockenrollment?NoRedFlagsContactTSDOn UsPayeeThey're notusing anyspecialcharacters?Did youcheck theDeliver Bydate?Are you suretheirenrollmentisn't locked?Soundslike abrowserissueIs thepayeeOn File?They'll needto wait forthe paymentto postDid youcheck underthe othersigners onthe account?Whatbrowserare theyusing?Did youcheck formultipleQuestprofiles?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
B
5
G
6
G
7
G
8
N
9
I
10
N
11
N
12
G
13
I
14
O
15
B
16
I
17
O
18
I
19
O
20
N
21
O
22
B
23
O
24
B
25
I
26
I
27
O
28
B
29
B
30
G
31
G
32
N
33
I
  1. N-Refer to branch
  2. N-Transfer to Tax Group
  3. B-Wait 3-5 min
  4. B-Are there any fraud notes in Quest?
  5. G-Did they uninstall/re-install?
  6. G-25k per payment
  7. G-Have them try manual capture
  8. N-Check for restrictions
  9. I-You can offer an LOI
  10. N-No limit
  11. N-What kind of device are they using?
  12. G-Transfer to Mortgage
  13. I-Any errors in audit log?
  14. O-7-10 bus days
  15. B-What eman are you using?
  16. I-What is the payee name?
  17. O-Have them re-add the external
  18. I-What troubleshooting has been completed?
  19. O-Are they OTP verified?
  20. N-Did you check the CUAC Matrix?
  21. O-Did you do a mock enrollment?
  22. B-No Red Flags
  23. O-Contact TSD
  24. B-On Us Payee
  25. I-They're not using any special characters?
  26. I-Did you check the Deliver By date?
  27. O-Are you sure their enrollment isn't locked?
  28. B-Sounds like a browser issue
  29. B-Is the payee On File?
  30. G-They'll need to wait for the payment to post
  31. G-Did you check under the other signers on the account?
  32. N-What browser are they using?
  33. I-Did you check for multiple Quest profiles?