ContactTSDThey're notusing anyspecialcharacters?Are you suretheirenrollmentisn't locked?You canoffer anLOIDid youcheck formultipleQuestprofiles?Whatbrowserare theyusing?Whateman areyouusing?NoRedFlagsDid you doa mockenrollment?Are thereany fraudnotes inQuest?Transferto TaxGroupOn UsPayeeTransfertoMortgageNolimitAnyerrors inaudit log?7-10busdaysDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureDid youcheck theCUACMatrix?25k perpaymentWhat kindof deviceare theyusing?Check forrestrictionsIs thepayeeOn File?Wait 3-5 minDid youcheck theDeliver Bydate?Did theyuninstall/re-install?They'll needto wait forthe paymentto postWhat isthe payeename?Are theyOTPverified?Havethem re-add theexternalRefertobranchWhattroubleshootinghas beencompleted?Soundslike abrowserissueContactTSDThey're notusing anyspecialcharacters?Are you suretheirenrollmentisn't locked?You canoffer anLOIDid youcheck formultipleQuestprofiles?Whatbrowserare theyusing?Whateman areyouusing?NoRedFlagsDid you doa mockenrollment?Are thereany fraudnotes inQuest?Transferto TaxGroupOn UsPayeeTransfertoMortgageNolimitAnyerrors inaudit log?7-10busdaysDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureDid youcheck theCUACMatrix?25k perpaymentWhat kindof deviceare theyusing?Check forrestrictionsIs thepayeeOn File?Wait 3-5 minDid youcheck theDeliver Bydate?Did theyuninstall/re-install?They'll needto wait forthe paymentto postWhat isthe payeename?Are theyOTPverified?Havethem re-add theexternalRefertobranchWhattroubleshootinghas beencompleted?Soundslike abrowserissue

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
O
4
I
5
I
6
N
7
B
8
B
9
O
10
B
11
N
12
B
13
G
14
N
15
I
16
O
17
G
18
G
19
N
20
G
21
N
22
N
23
B
24
B
25
I
26
G
27
G
28
I
29
O
30
O
31
N
32
I
33
B
  1. O-Contact TSD
  2. I-They're not using any special characters?
  3. O-Are you sure their enrollment isn't locked?
  4. I-You can offer an LOI
  5. I-Did you check for multiple Quest profiles?
  6. N-What browser are they using?
  7. B-What eman are you using?
  8. B-No Red Flags
  9. O-Did you do a mock enrollment?
  10. B-Are there any fraud notes in Quest?
  11. N-Transfer to Tax Group
  12. B-On Us Payee
  13. G-Transfer to Mortgage
  14. N-No limit
  15. I-Any errors in audit log?
  16. O-7-10 bus days
  17. G-Did you check under the other signers on the account?
  18. G-Have them try manual capture
  19. N-Did you check the CUAC Matrix?
  20. G-25k per payment
  21. N-What kind of device are they using?
  22. N-Check for restrictions
  23. B-Is the payee On File?
  24. B-Wait 3-5 min
  25. I-Did you check the Deliver By date?
  26. G-Did they uninstall/re-install?
  27. G-They'll need to wait for the payment to post
  28. I-What is the payee name?
  29. O-Are they OTP verified?
  30. O-Have them re-add the external
  31. N-Refer to branch
  32. I-What troubleshooting has been completed?
  33. B-Sounds like a browser issue