25k perpaymentRefertobranchHavethem re-add theexternalContactTSDDid youcheck theDeliver Bydate?Check forrestrictionsAnyerrors inaudit log?NoRedFlagsDid youcheck theCUACMatrix?Are thereany fraudnotes inQuest?On UsPayeeWhat isthe payeename?Are you suretheirenrollmentisn't locked?Wait 3-5 minIs thepayeeOn File?NolimitWhatbrowserare theyusing?Havethem trymanualcaptureThey'll needto wait forthe paymentto postDid you doa mockenrollment?Are theyOTPverified?Whateman areyouusing?Whattroubleshootinghas beencompleted?Transferto TaxGroupDid youcheck underthe othersigners onthe account?You canoffer anLOIDid youcheck formultipleQuestprofiles?What kindof deviceare theyusing?TransfertoMortgageSoundslike abrowserissueDid theyuninstall/re-install?7-10busdaysThey're notusing anyspecialcharacters?25k perpaymentRefertobranchHavethem re-add theexternalContactTSDDid youcheck theDeliver Bydate?Check forrestrictionsAnyerrors inaudit log?NoRedFlagsDid youcheck theCUACMatrix?Are thereany fraudnotes inQuest?On UsPayeeWhat isthe payeename?Are you suretheirenrollmentisn't locked?Wait 3-5 minIs thepayeeOn File?NolimitWhatbrowserare theyusing?Havethem trymanualcaptureThey'll needto wait forthe paymentto postDid you doa mockenrollment?Are theyOTPverified?Whateman areyouusing?Whattroubleshootinghas beencompleted?Transferto TaxGroupDid youcheck underthe othersigners onthe account?You canoffer anLOIDid youcheck formultipleQuestprofiles?What kindof deviceare theyusing?TransfertoMortgageSoundslike abrowserissueDid theyuninstall/re-install?7-10busdaysThey're notusing anyspecialcharacters?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
O
4
O
5
I
6
N
7
I
8
B
9
N
10
B
11
B
12
I
13
O
14
B
15
B
16
N
17
N
18
G
19
G
20
O
21
O
22
B
23
I
24
N
25
G
26
I
27
I
28
N
29
G
30
B
31
G
32
O
33
I
  1. G-25k per payment
  2. N-Refer to branch
  3. O-Have them re-add the external
  4. O-Contact TSD
  5. I-Did you check the Deliver By date?
  6. N-Check for restrictions
  7. I-Any errors in audit log?
  8. B-No Red Flags
  9. N-Did you check the CUAC Matrix?
  10. B-Are there any fraud notes in Quest?
  11. B-On Us Payee
  12. I-What is the payee name?
  13. O-Are you sure their enrollment isn't locked?
  14. B-Wait 3-5 min
  15. B-Is the payee On File?
  16. N-No limit
  17. N-What browser are they using?
  18. G-Have them try manual capture
  19. G-They'll need to wait for the payment to post
  20. O-Did you do a mock enrollment?
  21. O-Are they OTP verified?
  22. B-What eman are you using?
  23. I-What troubleshooting has been completed?
  24. N-Transfer to Tax Group
  25. G-Did you check under the other signers on the account?
  26. I-You can offer an LOI
  27. I-Did you check for multiple Quest profiles?
  28. N-What kind of device are they using?
  29. G-Transfer to Mortgage
  30. B-Sounds like a browser issue
  31. G-Did they uninstall/re-install?
  32. O-7-10 bus days
  33. I-They're not using any special characters?