Have them re- add the external Is the payee On File? Did you check under the other signers on the account? Are there any fraud notes in Quest? Did you check for multiple Quest profiles? What troubleshooting has been completed? What kind of device are they using? Did they uninstall/re- install? They'll need to wait for the payment to post Did you do a mock enrollment? They're not using any special characters? Wait 3- 5 min What is the payee name? Transfer to Mortgage 25k per payment Did you check the CUAC Matrix? You can offer an LOI What eman are you using? Transfer to Tax Group Are you sure their enrollment isn't locked? What browser are they using? 7-10 bus days No Red Flags Have them try manual capture No limit Refer to branch Did you check the Deliver By date? Any errors in audit log? Contact TSD On Us Payee Check for restrictions Are they OTP verified? Sounds like a browser issue Have them re- add the external Is the payee On File? Did you check under the other signers on the account? Are there any fraud notes in Quest? Did you check for multiple Quest profiles? What troubleshooting has been completed? What kind of device are they using? Did they uninstall/re- install? They'll need to wait for the payment to post Did you do a mock enrollment? They're not using any special characters? Wait 3- 5 min What is the payee name? Transfer to Mortgage 25k per payment Did you check the CUAC Matrix? You can offer an LOI What eman are you using? Transfer to Tax Group Are you sure their enrollment isn't locked? What browser are they using? 7-10 bus days No Red Flags Have them try manual capture No limit Refer to branch Did you check the Deliver By date? Any errors in audit log? Contact TSD On Us Payee Check for restrictions Are they OTP verified? Sounds like a browser issue
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Have them re-add the external
B-Is the payee On File?
G-Did you check under the other signers on the account?
B-Are there any fraud notes in Quest?
I-Did you check for multiple Quest profiles?
I-What troubleshooting has been completed?
N-What kind of device are they using?
G-Did they uninstall/re-install?
G-They'll need to wait for the payment to post
O-Did you do a mock enrollment?
I-They're not using any special characters?
B-Wait 3-5 min
I-What is the payee name?
G-Transfer to Mortgage
G-25k per payment
N-Did you check the CUAC Matrix?
I-You can offer an LOI
B-What eman are you using?
N-Transfer to Tax Group
O-Are you sure their enrollment isn't locked?
N-What browser are they using?
O-7-10 bus days
B-No Red Flags
G-Have them try manual capture
N-No limit
N-Refer to branch
I-Did you check the Deliver By date?
I-Any errors in audit log?
O-Contact TSD
B-On Us Payee
N-Check for restrictions
O-Are they OTP verified?
B-Sounds like a browser issue