Is thepayeeOn File?Whateman areyouusing?Are you suretheirenrollmentisn't locked?NolimitTransferto TaxGroupDid youcheck underthe othersigners onthe account?Check forrestrictions25k perpaymentHavethem trymanualcaptureAre theyOTPverified?Did youcheck formultipleQuestprofiles?Havethem re-add theexternalWait 3-5 minAnyerrors inaudit log?What kindof deviceare theyusing?They're notusing anyspecialcharacters?They'll needto wait forthe paymentto postDid youcheck theDeliver Bydate?NoRedFlagsOn UsPayeeDid theyuninstall/re-install?You canoffer anLOIWhattroubleshootinghas beencompleted?Whatbrowserare theyusing?What isthe payeename?7-10busdaysTransfertoMortgageDid you doa mockenrollment?RefertobranchContactTSDSoundslike abrowserissueAre thereany fraudnotes inQuest?Did youcheck theCUACMatrix?Is thepayeeOn File?Whateman areyouusing?Are you suretheirenrollmentisn't locked?NolimitTransferto TaxGroupDid youcheck underthe othersigners onthe account?Check forrestrictions25k perpaymentHavethem trymanualcaptureAre theyOTPverified?Did youcheck formultipleQuestprofiles?Havethem re-add theexternalWait 3-5 minAnyerrors inaudit log?What kindof deviceare theyusing?They're notusing anyspecialcharacters?They'll needto wait forthe paymentto postDid youcheck theDeliver Bydate?NoRedFlagsOn UsPayeeDid theyuninstall/re-install?You canoffer anLOIWhattroubleshootinghas beencompleted?Whatbrowserare theyusing?What isthe payeename?7-10busdaysTransfertoMortgageDid you doa mockenrollment?RefertobranchContactTSDSoundslike abrowserissueAre thereany fraudnotes inQuest?Did youcheck theCUACMatrix?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
N
5
N
6
G
7
N
8
G
9
G
10
O
11
I
12
O
13
B
14
I
15
N
16
I
17
G
18
I
19
B
20
B
21
G
22
I
23
I
24
N
25
I
26
O
27
G
28
O
29
N
30
O
31
B
32
B
33
N
  1. B-Is the payee On File?
  2. B-What eman are you using?
  3. O-Are you sure their enrollment isn't locked?
  4. N-No limit
  5. N-Transfer to Tax Group
  6. G-Did you check under the other signers on the account?
  7. N-Check for restrictions
  8. G-25k per payment
  9. G-Have them try manual capture
  10. O-Are they OTP verified?
  11. I-Did you check for multiple Quest profiles?
  12. O-Have them re-add the external
  13. B-Wait 3-5 min
  14. I-Any errors in audit log?
  15. N-What kind of device are they using?
  16. I-They're not using any special characters?
  17. G-They'll need to wait for the payment to post
  18. I-Did you check the Deliver By date?
  19. B-No Red Flags
  20. B-On Us Payee
  21. G-Did they uninstall/re-install?
  22. I-You can offer an LOI
  23. I-What troubleshooting has been completed?
  24. N-What browser are they using?
  25. I-What is the payee name?
  26. O-7-10 bus days
  27. G-Transfer to Mortgage
  28. O-Did you do a mock enrollment?
  29. N-Refer to branch
  30. O-Contact TSD
  31. B-Sounds like a browser issue
  32. B-Are there any fraud notes in Quest?
  33. N-Did you check the CUAC Matrix?