7-10 bus days Did they uninstall/re- install? Are they OTP verified? Have them try manual capture What eman are you using? What troubleshooting has been completed? Did you check under the other signers on the account? Are you sure their enrollment isn't locked? They'll need to wait for the payment to post Contact TSD You can offer an LOI Sounds like a browser issue What is the payee name? No Red Flags Refer to branch What browser are they using? Transfer to Mortgage Wait 3- 5 min They're not using any special characters? Did you check the CUAC Matrix? Did you do a mock enrollment? Did you check for multiple Quest profiles? Transfer to Tax Group Are there any fraud notes in Quest? No limit Check for restrictions Did you check the Deliver By date? Any errors in audit log? What kind of device are they using? 25k per payment On Us Payee Have them re- add the external Is the payee On File? 7-10 bus days Did they uninstall/re- install? Are they OTP verified? Have them try manual capture What eman are you using? What troubleshooting has been completed? Did you check under the other signers on the account? Are you sure their enrollment isn't locked? They'll need to wait for the payment to post Contact TSD You can offer an LOI Sounds like a browser issue What is the payee name? No Red Flags Refer to branch What browser are they using? Transfer to Mortgage Wait 3- 5 min They're not using any special characters? Did you check the CUAC Matrix? Did you do a mock enrollment? Did you check for multiple Quest profiles? Transfer to Tax Group Are there any fraud notes in Quest? No limit Check for restrictions Did you check the Deliver By date? Any errors in audit log? What kind of device are they using? 25k per payment On Us Payee Have them re- add the external Is the payee On File?
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-7-10 bus days
G-Did they uninstall/re-install?
O-Are they OTP verified?
G-Have them try manual capture
B-What eman are you using?
I-What troubleshooting has been completed?
G-Did you check under the other signers on the account?
O-Are you sure their enrollment isn't locked?
G-They'll need to wait for the payment to post
O-Contact TSD
I-You can offer an LOI
B-Sounds like a browser issue
I-What is the payee name?
B-No Red Flags
N-Refer to branch
N-What browser are they using?
G-Transfer to Mortgage
B-Wait 3-5 min
I-They're not using any special characters?
N-Did you check the CUAC Matrix?
O-Did you do a mock enrollment?
I-Did you check for multiple Quest profiles?
N-Transfer to Tax Group
B-Are there any fraud notes in Quest?
N-No limit
N-Check for restrictions
I-Did you check the Deliver By date?
I-Any errors in audit log?
N-What kind of device are they using?
G-25k per payment
B-On Us Payee
O-Have them re-add the external
B-Is the payee On File?