This bingo card has 33 words: No Red Flags, What is the payee name?, What browser are they using?, They'll need to wait for the payment to post, Are they OTP verified?, What eman are you using?, They're not using any special characters?, Refer to branch, Transfer to Mortgage, Did you do a mock enrollment?, Are there any fraud notes in Quest?, Did you check for multiple Quest profiles?, Check for restrictions, Did they uninstall/re-install?, 7-10 bus days, On Us Payee, What troubleshooting has been completed?, What kind of device are they using?, Have them try manual capture, Contact TSD, Is the payee On File?, Did you check the Deliver By date?, Transfer to Tax Group, Did you check under the other signers on the account?, Are you sure their enrollment isn't locked?, Wait 3-5 min, You can offer an LOI, No limit, 25k per payment, Have them re-add the external, Sounds like a browser issue, Any errors in audit log? and Did you check the CUAC Matrix?.
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