Are you suretheirenrollmentisn't locked?Is thepayeeOn File?NoRedFlags25k perpaymentDid theyuninstall/re-install?ContactTSDDid you doa mockenrollment?Check forrestrictions7-10busdaysAnyerrors inaudit log?You canoffer anLOIAre theyOTPverified?Did youcheck formultipleQuestprofiles?Wait 3-5 minNolimitWhatbrowserare theyusing?What isthe payeename?Whattroubleshootinghas beencompleted?What kindof deviceare theyusing?Transferto TaxGroupDid youcheck theDeliver Bydate?TransfertoMortgageOn UsPayeeThey'll needto wait forthe paymentto postThey're notusing anyspecialcharacters?Did youcheck theCUACMatrix?Havethem re-add theexternalDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureWhateman areyouusing?Soundslike abrowserissueRefertobranchAre thereany fraudnotes inQuest?Are you suretheirenrollmentisn't locked?Is thepayeeOn File?NoRedFlags25k perpaymentDid theyuninstall/re-install?ContactTSDDid you doa mockenrollment?Check forrestrictions7-10busdaysAnyerrors inaudit log?You canoffer anLOIAre theyOTPverified?Did youcheck formultipleQuestprofiles?Wait 3-5 minNolimitWhatbrowserare theyusing?What isthe payeename?Whattroubleshootinghas beencompleted?What kindof deviceare theyusing?Transferto TaxGroupDid youcheck theDeliver Bydate?TransfertoMortgageOn UsPayeeThey'll needto wait forthe paymentto postThey're notusing anyspecialcharacters?Did youcheck theCUACMatrix?Havethem re-add theexternalDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureWhateman areyouusing?Soundslike abrowserissueRefertobranchAre thereany fraudnotes inQuest?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Are you sure their enrollment isn't locked?
  2. Is the payee On File?
  3. No Red Flags
  4. 25k per payment
  5. Did they uninstall/re-install?
  6. Contact TSD
  7. Did you do a mock enrollment?
  8. Check for restrictions
  9. 7-10 bus days
  10. Any errors in audit log?
  11. You can offer an LOI
  12. Are they OTP verified?
  13. Did you check for multiple Quest profiles?
  14. Wait 3-5 min
  15. No limit
  16. What browser are they using?
  17. What is the payee name?
  18. What troubleshooting has been completed?
  19. What kind of device are they using?
  20. Transfer to Tax Group
  21. Did you check the Deliver By date?
  22. Transfer to Mortgage
  23. On Us Payee
  24. They'll need to wait for the payment to post
  25. They're not using any special characters?
  26. Did you check the CUAC Matrix?
  27. Have them re-add the external
  28. Did you check under the other signers on the account?
  29. Have them try manual capture
  30. What eman are you using?
  31. Sounds like a browser issue
  32. Refer to branch
  33. Are there any fraud notes in Quest?