7-10busdaysHavethem trymanualcaptureContactTSDCheck forrestrictionsSoundslike abrowserissueAre theyOTPverified?Whateman areyouusing?Did theyuninstall/re-install?TransfertoMortgageAre you suretheirenrollmentisn't locked?Anyerrors inaudit log?On UsPayeeHavethem re-add theexternal25k perpaymentNoRedFlagsNolimitWhat isthe payeename?Is thepayeeOn File?Did you doa mockenrollment?What kindof deviceare theyusing?They're notusing anyspecialcharacters?RefertobranchDid youcheck theDeliver Bydate?You canoffer anLOIDid youcheck theCUACMatrix?Whattroubleshootinghas beencompleted?Did youcheck underthe othersigners onthe account?Wait 3-5 minThey'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?Transferto TaxGroupAre thereany fraudnotes inQuest?Whatbrowserare theyusing?7-10busdaysHavethem trymanualcaptureContactTSDCheck forrestrictionsSoundslike abrowserissueAre theyOTPverified?Whateman areyouusing?Did theyuninstall/re-install?TransfertoMortgageAre you suretheirenrollmentisn't locked?Anyerrors inaudit log?On UsPayeeHavethem re-add theexternal25k perpaymentNoRedFlagsNolimitWhat isthe payeename?Is thepayeeOn File?Did you doa mockenrollment?What kindof deviceare theyusing?They're notusing anyspecialcharacters?RefertobranchDid youcheck theDeliver Bydate?You canoffer anLOIDid youcheck theCUACMatrix?Whattroubleshootinghas beencompleted?Did youcheck underthe othersigners onthe account?Wait 3-5 minThey'll needto wait forthe paymentto postDid youcheck formultipleQuestprofiles?Transferto TaxGroupAre thereany fraudnotes inQuest?Whatbrowserare theyusing?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 7-10 bus days
  2. Have them try manual capture
  3. Contact TSD
  4. Check for restrictions
  5. Sounds like a browser issue
  6. Are they OTP verified?
  7. What eman are you using?
  8. Did they uninstall/re-install?
  9. Transfer to Mortgage
  10. Are you sure their enrollment isn't locked?
  11. Any errors in audit log?
  12. On Us Payee
  13. Have them re-add the external
  14. 25k per payment
  15. No Red Flags
  16. No limit
  17. What is the payee name?
  18. Is the payee On File?
  19. Did you do a mock enrollment?
  20. What kind of device are they using?
  21. They're not using any special characters?
  22. Refer to branch
  23. Did you check the Deliver By date?
  24. You can offer an LOI
  25. Did you check the CUAC Matrix?
  26. What troubleshooting has been completed?
  27. Did you check under the other signers on the account?
  28. Wait 3-5 min
  29. They'll need to wait for the payment to post
  30. Did you check for multiple Quest profiles?
  31. Transfer to Tax Group
  32. Are there any fraud notes in Quest?
  33. What browser are they using?