ContactTSDYou canoffer anLOIDid youcheck formultipleQuestprofiles?Nolimit25k perpaymentThey're notusing anyspecialcharacters?TransfertoMortgageDid youcheck underthe othersigners onthe account?Did theyuninstall/re-install?Did you doa mockenrollment?What kindof deviceare theyusing?Whatbrowserare theyusing?NoRedFlagsAre theyOTPverified?Is thepayeeOn File?Havethem trymanualcaptureAre thereany fraudnotes inQuest?Wait 3-5 minWhattroubleshootinghas beencompleted?Transferto TaxGroupOn UsPayeeHavethem re-add theexternalWhat isthe payeename?Are you suretheirenrollmentisn't locked?Check forrestrictionsSoundslike abrowserissueWhateman areyouusing?Did youcheck theDeliver Bydate?RefertobranchAnyerrors inaudit log?Did youcheck theCUACMatrix?7-10busdaysThey'll needto wait forthe paymentto postContactTSDYou canoffer anLOIDid youcheck formultipleQuestprofiles?Nolimit25k perpaymentThey're notusing anyspecialcharacters?TransfertoMortgageDid youcheck underthe othersigners onthe account?Did theyuninstall/re-install?Did you doa mockenrollment?What kindof deviceare theyusing?Whatbrowserare theyusing?NoRedFlagsAre theyOTPverified?Is thepayeeOn File?Havethem trymanualcaptureAre thereany fraudnotes inQuest?Wait 3-5 minWhattroubleshootinghas beencompleted?Transferto TaxGroupOn UsPayeeHavethem re-add theexternalWhat isthe payeename?Are you suretheirenrollmentisn't locked?Check forrestrictionsSoundslike abrowserissueWhateman areyouusing?Did youcheck theDeliver Bydate?RefertobranchAnyerrors inaudit log?Did youcheck theCUACMatrix?7-10busdaysThey'll needto wait forthe paymentto post

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Contact TSD
  2. You can offer an LOI
  3. Did you check for multiple Quest profiles?
  4. No limit
  5. 25k per payment
  6. They're not using any special characters?
  7. Transfer to Mortgage
  8. Did you check under the other signers on the account?
  9. Did they uninstall/re-install?
  10. Did you do a mock enrollment?
  11. What kind of device are they using?
  12. What browser are they using?
  13. No Red Flags
  14. Are they OTP verified?
  15. Is the payee On File?
  16. Have them try manual capture
  17. Are there any fraud notes in Quest?
  18. Wait 3-5 min
  19. What troubleshooting has been completed?
  20. Transfer to Tax Group
  21. On Us Payee
  22. Have them re-add the external
  23. What is the payee name?
  24. Are you sure their enrollment isn't locked?
  25. Check for restrictions
  26. Sounds like a browser issue
  27. What eman are you using?
  28. Did you check the Deliver By date?
  29. Refer to branch
  30. Any errors in audit log?
  31. Did you check the CUAC Matrix?
  32. 7-10 bus days
  33. They'll need to wait for the payment to post