Did youcheck underthe othersigners onthe account?TransfertoMortgageWhateman areyouusing?Whattroubleshootinghas beencompleted?On UsPayeeRefertobranchAre you suretheirenrollmentisn't locked?Are theyOTPverified?They're notusing anyspecialcharacters?NoRedFlagsThey'll needto wait forthe paymentto postWhat kindof deviceare theyusing?7-10busdaysDid you doa mockenrollment?Check forrestrictionsDid theyuninstall/re-install?You canoffer anLOIContactTSDWait 3-5 minAnyerrors inaudit log?Did youcheck theDeliver Bydate?Are thereany fraudnotes inQuest?Havethem re-add theexternalHavethem trymanualcaptureDid youcheck theCUACMatrix?Whatbrowserare theyusing?Soundslike abrowserissueDid youcheck formultipleQuestprofiles?Is thepayeeOn File?What isthe payeename?25k perpaymentNolimitTransferto TaxGroupDid youcheck underthe othersigners onthe account?TransfertoMortgageWhateman areyouusing?Whattroubleshootinghas beencompleted?On UsPayeeRefertobranchAre you suretheirenrollmentisn't locked?Are theyOTPverified?They're notusing anyspecialcharacters?NoRedFlagsThey'll needto wait forthe paymentto postWhat kindof deviceare theyusing?7-10busdaysDid you doa mockenrollment?Check forrestrictionsDid theyuninstall/re-install?You canoffer anLOIContactTSDWait 3-5 minAnyerrors inaudit log?Did youcheck theDeliver Bydate?Are thereany fraudnotes inQuest?Havethem re-add theexternalHavethem trymanualcaptureDid youcheck theCUACMatrix?Whatbrowserare theyusing?Soundslike abrowserissueDid youcheck formultipleQuestprofiles?Is thepayeeOn File?What isthe payeename?25k perpaymentNolimitTransferto TaxGroup

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you check under the other signers on the account?
  2. Transfer to Mortgage
  3. What eman are you using?
  4. What troubleshooting has been completed?
  5. On Us Payee
  6. Refer to branch
  7. Are you sure their enrollment isn't locked?
  8. Are they OTP verified?
  9. They're not using any special characters?
  10. No Red Flags
  11. They'll need to wait for the payment to post
  12. What kind of device are they using?
  13. 7-10 bus days
  14. Did you do a mock enrollment?
  15. Check for restrictions
  16. Did they uninstall/re-install?
  17. You can offer an LOI
  18. Contact TSD
  19. Wait 3-5 min
  20. Any errors in audit log?
  21. Did you check the Deliver By date?
  22. Are there any fraud notes in Quest?
  23. Have them re-add the external
  24. Have them try manual capture
  25. Did you check the CUAC Matrix?
  26. What browser are they using?
  27. Sounds like a browser issue
  28. Did you check for multiple Quest profiles?
  29. Is the payee On File?
  30. What is the payee name?
  31. 25k per payment
  32. No limit
  33. Transfer to Tax Group