Anyerrors inaudit log?You canoffer anLOISoundslike abrowserissueAre thereany fraudnotes inQuest?Check forrestrictionsDid youcheck theCUACMatrix?Havethem re-add theexternalDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureRefertobranchDid youcheck formultipleQuestprofiles?Are you suretheirenrollmentisn't locked?Did youcheck theDeliver Bydate?NoRedFlagsWhat isthe payeename?On UsPayeeTransfertoMortgageDid you doa mockenrollment?Whateman areyouusing?25k perpaymentNolimitWhat kindof deviceare theyusing?They're notusing anyspecialcharacters?Are theyOTPverified?7-10busdaysDid theyuninstall/re-install?Transferto TaxGroupThey'll needto wait forthe paymentto postContactTSDWait 3-5 minWhattroubleshootinghas beencompleted?Is thepayeeOn File?Whatbrowserare theyusing?Anyerrors inaudit log?You canoffer anLOISoundslike abrowserissueAre thereany fraudnotes inQuest?Check forrestrictionsDid youcheck theCUACMatrix?Havethem re-add theexternalDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureRefertobranchDid youcheck formultipleQuestprofiles?Are you suretheirenrollmentisn't locked?Did youcheck theDeliver Bydate?NoRedFlagsWhat isthe payeename?On UsPayeeTransfertoMortgageDid you doa mockenrollment?Whateman areyouusing?25k perpaymentNolimitWhat kindof deviceare theyusing?They're notusing anyspecialcharacters?Are theyOTPverified?7-10busdaysDid theyuninstall/re-install?Transferto TaxGroupThey'll needto wait forthe paymentto postContactTSDWait 3-5 minWhattroubleshootinghas beencompleted?Is thepayeeOn File?Whatbrowserare theyusing?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Any errors in audit log?
  2. You can offer an LOI
  3. Sounds like a browser issue
  4. Are there any fraud notes in Quest?
  5. Check for restrictions
  6. Did you check the CUAC Matrix?
  7. Have them re-add the external
  8. Did you check under the other signers on the account?
  9. Have them try manual capture
  10. Refer to branch
  11. Did you check for multiple Quest profiles?
  12. Are you sure their enrollment isn't locked?
  13. Did you check the Deliver By date?
  14. No Red Flags
  15. What is the payee name?
  16. On Us Payee
  17. Transfer to Mortgage
  18. Did you do a mock enrollment?
  19. What eman are you using?
  20. 25k per payment
  21. No limit
  22. What kind of device are they using?
  23. They're not using any special characters?
  24. Are they OTP verified?
  25. 7-10 bus days
  26. Did they uninstall/re-install?
  27. Transfer to Tax Group
  28. They'll need to wait for the payment to post
  29. Contact TSD
  30. Wait 3-5 min
  31. What troubleshooting has been completed?
  32. Is the payee On File?
  33. What browser are they using?