Havethem re-add theexternalRefertobranchDid theyuninstall/re-install?Soundslike abrowserissueContactTSDDid youcheck formultipleQuestprofiles?What kindof deviceare theyusing?You canoffer anLOIAre you suretheirenrollmentisn't locked?Check forrestrictionsAre thereany fraudnotes inQuest?Are theyOTPverified?NoRedFlagsWhatbrowserare theyusing?7-10busdaysDid you doa mockenrollment?Did youcheck theDeliver Bydate?Is thepayeeOn File?Did youcheck theCUACMatrix?What isthe payeename?TransfertoMortgageNolimitTransferto TaxGroupWhateman areyouusing?25k perpaymentWhattroubleshootinghas beencompleted?Havethem trymanualcaptureThey'll needto wait forthe paymentto postOn UsPayeeDid youcheck underthe othersigners onthe account?Wait 3-5 minThey're notusing anyspecialcharacters?Anyerrors inaudit log?Havethem re-add theexternalRefertobranchDid theyuninstall/re-install?Soundslike abrowserissueContactTSDDid youcheck formultipleQuestprofiles?What kindof deviceare theyusing?You canoffer anLOIAre you suretheirenrollmentisn't locked?Check forrestrictionsAre thereany fraudnotes inQuest?Are theyOTPverified?NoRedFlagsWhatbrowserare theyusing?7-10busdaysDid you doa mockenrollment?Did youcheck theDeliver Bydate?Is thepayeeOn File?Did youcheck theCUACMatrix?What isthe payeename?TransfertoMortgageNolimitTransferto TaxGroupWhateman areyouusing?25k perpaymentWhattroubleshootinghas beencompleted?Havethem trymanualcaptureThey'll needto wait forthe paymentto postOn UsPayeeDid youcheck underthe othersigners onthe account?Wait 3-5 minThey're notusing anyspecialcharacters?Anyerrors inaudit log?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have them re-add the external
  2. Refer to branch
  3. Did they uninstall/re-install?
  4. Sounds like a browser issue
  5. Contact TSD
  6. Did you check for multiple Quest profiles?
  7. What kind of device are they using?
  8. You can offer an LOI
  9. Are you sure their enrollment isn't locked?
  10. Check for restrictions
  11. Are there any fraud notes in Quest?
  12. Are they OTP verified?
  13. No Red Flags
  14. What browser are they using?
  15. 7-10 bus days
  16. Did you do a mock enrollment?
  17. Did you check the Deliver By date?
  18. Is the payee On File?
  19. Did you check the CUAC Matrix?
  20. What is the payee name?
  21. Transfer to Mortgage
  22. No limit
  23. Transfer to Tax Group
  24. What eman are you using?
  25. 25k per payment
  26. What troubleshooting has been completed?
  27. Have them try manual capture
  28. They'll need to wait for the payment to post
  29. On Us Payee
  30. Did you check under the other signers on the account?
  31. Wait 3-5 min
  32. They're not using any special characters?
  33. Any errors in audit log?