Transferto TaxGroupHavethem re-add theexternalCheck forrestrictionsAre you suretheirenrollmentisn't locked?Did youcheck underthe othersigners onthe account?Havethem trymanualcaptureDid youcheck theCUACMatrix?They're notusing anyspecialcharacters?25k perpaymentAre theyOTPverified?Anyerrors inaudit log?RefertobranchIs thepayeeOn File?What kindof deviceare theyusing?7-10busdaysDid you doa mockenrollment?Did youcheck formultipleQuestprofiles?NolimitSoundslike abrowserissueYou canoffer anLOIAre thereany fraudnotes inQuest?NoRedFlagsDid youcheck theDeliver Bydate?Wait 3-5 minDid theyuninstall/re-install?They'll needto wait forthe paymentto postContactTSDTransfertoMortgageWhateman areyouusing?On UsPayeeWhattroubleshootinghas beencompleted?Whatbrowserare theyusing?What isthe payeename?Transferto TaxGroupHavethem re-add theexternalCheck forrestrictionsAre you suretheirenrollmentisn't locked?Did youcheck underthe othersigners onthe account?Havethem trymanualcaptureDid youcheck theCUACMatrix?They're notusing anyspecialcharacters?25k perpaymentAre theyOTPverified?Anyerrors inaudit log?RefertobranchIs thepayeeOn File?What kindof deviceare theyusing?7-10busdaysDid you doa mockenrollment?Did youcheck formultipleQuestprofiles?NolimitSoundslike abrowserissueYou canoffer anLOIAre thereany fraudnotes inQuest?NoRedFlagsDid youcheck theDeliver Bydate?Wait 3-5 minDid theyuninstall/re-install?They'll needto wait forthe paymentto postContactTSDTransfertoMortgageWhateman areyouusing?On UsPayeeWhattroubleshootinghas beencompleted?Whatbrowserare theyusing?What isthe payeename?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Tax Group
  2. Have them re-add the external
  3. Check for restrictions
  4. Are you sure their enrollment isn't locked?
  5. Did you check under the other signers on the account?
  6. Have them try manual capture
  7. Did you check the CUAC Matrix?
  8. They're not using any special characters?
  9. 25k per payment
  10. Are they OTP verified?
  11. Any errors in audit log?
  12. Refer to branch
  13. Is the payee On File?
  14. What kind of device are they using?
  15. 7-10 bus days
  16. Did you do a mock enrollment?
  17. Did you check for multiple Quest profiles?
  18. No limit
  19. Sounds like a browser issue
  20. You can offer an LOI
  21. Are there any fraud notes in Quest?
  22. No Red Flags
  23. Did you check the Deliver By date?
  24. Wait 3-5 min
  25. Did they uninstall/re-install?
  26. They'll need to wait for the payment to post
  27. Contact TSD
  28. Transfer to Mortgage
  29. What eman are you using?
  30. On Us Payee
  31. What troubleshooting has been completed?
  32. What browser are they using?
  33. What is the payee name?