Any errors in audit log? You can offer an LOI Sounds like a browser issue Are there any fraud notes in Quest? Check for restrictions Did you check the CUAC Matrix? Have them re- add the external Did you check under the other signers on the account? Have them try manual capture Refer to branch Did you check for multiple Quest profiles? Are you sure their enrollment isn't locked? Did you check the Deliver By date? No Red Flags What is the payee name? On Us Payee Transfer to Mortgage Did you do a mock enrollment? What eman are you using? 25k per payment No limit What kind of device are they using? They're not using any special characters? Are they OTP verified? 7-10 bus days Did they uninstall/re- install? Transfer to Tax Group They'll need to wait for the payment to post Contact TSD Wait 3- 5 min What troubleshooting has been completed? Is the payee On File? What browser are they using? Any errors in audit log? You can offer an LOI Sounds like a browser issue Are there any fraud notes in Quest? Check for restrictions Did you check the CUAC Matrix? Have them re- add the external Did you check under the other signers on the account? Have them try manual capture Refer to branch Did you check for multiple Quest profiles? Are you sure their enrollment isn't locked? Did you check the Deliver By date? No Red Flags What is the payee name? On Us Payee Transfer to Mortgage Did you do a mock enrollment? What eman are you using? 25k per payment No limit What kind of device are they using? They're not using any special characters? Are they OTP verified? 7-10 bus days Did they uninstall/re- install? Transfer to Tax Group They'll need to wait for the payment to post Contact TSD Wait 3- 5 min What troubleshooting has been completed? Is the payee On File? What browser are they using?
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Any errors in audit log?
You can offer an LOI
Sounds like a browser issue
Are there any fraud notes in Quest?
Check for restrictions
Did you check the CUAC Matrix?
Have them re-add the external
Did you check under the other signers on the account?
Have them try manual capture
Refer to branch
Did you check for multiple Quest profiles?
Are you sure their enrollment isn't locked?
Did you check the Deliver By date?
No Red Flags
What is the payee name?
On Us Payee
Transfer to Mortgage
Did you do a mock enrollment?
What eman are you using?
25k per payment
No limit
What kind of device are they using?
They're not using any special characters?
Are they OTP verified?
7-10 bus days
Did they uninstall/re-install?
Transfer to Tax Group
They'll need to wait for the payment to post
Contact TSD
Wait 3-5 min
What troubleshooting has been completed?
Is the payee On File?
What browser are they using?