What kindof deviceare theyusing?Are thereany fraudnotes inQuest?Whatbrowserare theyusing?NolimitWhat isthe payeename?TransfertoMortgageThey're notusing anyspecialcharacters?Whattroubleshootinghas beencompleted?7-10busdaysAnyerrors inaudit log?Check forrestrictionsDid youcheck formultipleQuestprofiles?On UsPayeeContactTSDHavethem re-add theexternalAre theyOTPverified?Did youcheck theCUACMatrix?Did theyuninstall/re-install?You canoffer anLOIAre you suretheirenrollmentisn't locked?Transferto TaxGroupIs thepayeeOn File?Wait 3-5 min25k perpaymentWhateman areyouusing?Did you doa mockenrollment?Did youcheck theDeliver Bydate?Soundslike abrowserissueDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureThey'll needto wait forthe paymentto postRefertobranchNoRedFlagsWhat kindof deviceare theyusing?Are thereany fraudnotes inQuest?Whatbrowserare theyusing?NolimitWhat isthe payeename?TransfertoMortgageThey're notusing anyspecialcharacters?Whattroubleshootinghas beencompleted?7-10busdaysAnyerrors inaudit log?Check forrestrictionsDid youcheck formultipleQuestprofiles?On UsPayeeContactTSDHavethem re-add theexternalAre theyOTPverified?Did youcheck theCUACMatrix?Did theyuninstall/re-install?You canoffer anLOIAre you suretheirenrollmentisn't locked?Transferto TaxGroupIs thepayeeOn File?Wait 3-5 min25k perpaymentWhateman areyouusing?Did you doa mockenrollment?Did youcheck theDeliver Bydate?Soundslike abrowserissueDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureThey'll needto wait forthe paymentto postRefertobranchNoRedFlags

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What kind of device are they using?
  2. Are there any fraud notes in Quest?
  3. What browser are they using?
  4. No limit
  5. What is the payee name?
  6. Transfer to Mortgage
  7. They're not using any special characters?
  8. What troubleshooting has been completed?
  9. 7-10 bus days
  10. Any errors in audit log?
  11. Check for restrictions
  12. Did you check for multiple Quest profiles?
  13. On Us Payee
  14. Contact TSD
  15. Have them re-add the external
  16. Are they OTP verified?
  17. Did you check the CUAC Matrix?
  18. Did they uninstall/re-install?
  19. You can offer an LOI
  20. Are you sure their enrollment isn't locked?
  21. Transfer to Tax Group
  22. Is the payee On File?
  23. Wait 3-5 min
  24. 25k per payment
  25. What eman are you using?
  26. Did you do a mock enrollment?
  27. Did you check the Deliver By date?
  28. Sounds like a browser issue
  29. Did you check under the other signers on the account?
  30. Have them try manual capture
  31. They'll need to wait for the payment to post
  32. Refer to branch
  33. No Red Flags