Wait 3- 5 min Did you check under the other signers on the account? What is the payee name? Sounds like a browser issue Check for restrictions Are there any fraud notes in Quest? What eman are you using? Did they uninstall/re- install? Transfer to Mortgage Transfer to Tax Group Have them re- add the external No Red Flags What browser are they using? Any errors in audit log? What kind of device are they using? They're not using any special characters? Have them try manual capture Did you check for multiple Quest profiles? Are you sure their enrollment isn't locked? Did you do a mock enrollment? On Us Payee 7-10 bus days You can offer an LOI Is the payee On File? What troubleshooting has been completed? No limit They'll need to wait for the payment to post 25k per payment Did you check the Deliver By date? Did you check the CUAC Matrix? Contact TSD Are they OTP verified? Refer to branch Wait 3- 5 min Did you check under the other signers on the account? What is the payee name? Sounds like a browser issue Check for restrictions Are there any fraud notes in Quest? What eman are you using? Did they uninstall/re- install? Transfer to Mortgage Transfer to Tax Group Have them re- add the external No Red Flags What browser are they using? Any errors in audit log? What kind of device are they using? They're not using any special characters? Have them try manual capture Did you check for multiple Quest profiles? Are you sure their enrollment isn't locked? Did you do a mock enrollment? On Us Payee 7-10 bus days You can offer an LOI Is the payee On File? What troubleshooting has been completed? No limit They'll need to wait for the payment to post 25k per payment Did you check the Deliver By date? Did you check the CUAC Matrix? Contact TSD Are they OTP verified? Refer to branch
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Wait 3-5 min
Did you check under the other signers on the account?
What is the payee name?
Sounds like a browser issue
Check for restrictions
Are there any fraud notes in Quest?
What eman are you using?
Did they uninstall/re-install?
Transfer to Mortgage
Transfer to Tax Group
Have them re-add the external
No Red Flags
What browser are they using?
Any errors in audit log?
What kind of device are they using?
They're not using any special characters?
Have them try manual capture
Did you check for multiple Quest profiles?
Are you sure their enrollment isn't locked?
Did you do a mock enrollment?
On Us Payee
7-10 bus days
You can offer an LOI
Is the payee On File?
What troubleshooting has been completed?
No limit
They'll need to wait for the payment to post
25k per payment
Did you check the Deliver By date?
Did you check the CUAC Matrix?
Contact TSD
Are they OTP verified?
Refer to branch