ContactTSDAre thereany fraudnotes inQuest?Havethem re-add theexternalIs thepayeeOn File?Wait 3-5 min7-10busdaysTransfertoMortgageAre theyOTPverified?Did youcheck theCUACMatrix?Whatbrowserare theyusing?Soundslike abrowserissueAnyerrors inaudit log?Transferto TaxGroupWhat isthe payeename?Did youcheck underthe othersigners onthe account?On UsPayeeHavethem trymanualcaptureNoRedFlags25k perpaymentAre you suretheirenrollmentisn't locked?Did youcheck formultipleQuestprofiles?Check forrestrictionsNolimitThey're notusing anyspecialcharacters?Whattroubleshootinghas beencompleted?You canoffer anLOIWhat kindof deviceare theyusing?Did theyuninstall/re-install?Whateman areyouusing?Did you doa mockenrollment?They'll needto wait forthe paymentto postRefertobranchDid youcheck theDeliver Bydate?ContactTSDAre thereany fraudnotes inQuest?Havethem re-add theexternalIs thepayeeOn File?Wait 3-5 min7-10busdaysTransfertoMortgageAre theyOTPverified?Did youcheck theCUACMatrix?Whatbrowserare theyusing?Soundslike abrowserissueAnyerrors inaudit log?Transferto TaxGroupWhat isthe payeename?Did youcheck underthe othersigners onthe account?On UsPayeeHavethem trymanualcaptureNoRedFlags25k perpaymentAre you suretheirenrollmentisn't locked?Did youcheck formultipleQuestprofiles?Check forrestrictionsNolimitThey're notusing anyspecialcharacters?Whattroubleshootinghas beencompleted?You canoffer anLOIWhat kindof deviceare theyusing?Did theyuninstall/re-install?Whateman areyouusing?Did you doa mockenrollment?They'll needto wait forthe paymentto postRefertobranchDid youcheck theDeliver Bydate?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Contact TSD
  2. Are there any fraud notes in Quest?
  3. Have them re-add the external
  4. Is the payee On File?
  5. Wait 3-5 min
  6. 7-10 bus days
  7. Transfer to Mortgage
  8. Are they OTP verified?
  9. Did you check the CUAC Matrix?
  10. What browser are they using?
  11. Sounds like a browser issue
  12. Any errors in audit log?
  13. Transfer to Tax Group
  14. What is the payee name?
  15. Did you check under the other signers on the account?
  16. On Us Payee
  17. Have them try manual capture
  18. No Red Flags
  19. 25k per payment
  20. Are you sure their enrollment isn't locked?
  21. Did you check for multiple Quest profiles?
  22. Check for restrictions
  23. No limit
  24. They're not using any special characters?
  25. What troubleshooting has been completed?
  26. You can offer an LOI
  27. What kind of device are they using?
  28. Did they uninstall/re-install?
  29. What eman are you using?
  30. Did you do a mock enrollment?
  31. They'll need to wait for the payment to post
  32. Refer to branch
  33. Did you check the Deliver By date?