Havethem re-add theexternalTransferto TaxGroupDid youcheck underthe othersigners onthe account?Did youcheck theDeliver Bydate?Did youcheck theCUACMatrix?They're notusing anyspecialcharacters?Are you suretheirenrollmentisn't locked?Are theyOTPverified?RefertobranchTransfertoMortgageHavethem trymanualcaptureWhat isthe payeename?ContactTSDWhattroubleshootinghas beencompleted?They'll needto wait forthe paymentto postWhateman areyouusing?What kindof deviceare theyusing?Soundslike abrowserissueAre thereany fraudnotes inQuest?Is thepayeeOn File?25k perpaymentCheck forrestrictionsWhatbrowserare theyusing?Did you doa mockenrollment?You canoffer anLOIWait 3-5 min7-10busdaysNolimitOn UsPayeeNoRedFlagsDid theyuninstall/re-install?Did youcheck formultipleQuestprofiles?Anyerrors inaudit log?Havethem re-add theexternalTransferto TaxGroupDid youcheck underthe othersigners onthe account?Did youcheck theDeliver Bydate?Did youcheck theCUACMatrix?They're notusing anyspecialcharacters?Are you suretheirenrollmentisn't locked?Are theyOTPverified?RefertobranchTransfertoMortgageHavethem trymanualcaptureWhat isthe payeename?ContactTSDWhattroubleshootinghas beencompleted?They'll needto wait forthe paymentto postWhateman areyouusing?What kindof deviceare theyusing?Soundslike abrowserissueAre thereany fraudnotes inQuest?Is thepayeeOn File?25k perpaymentCheck forrestrictionsWhatbrowserare theyusing?Did you doa mockenrollment?You canoffer anLOIWait 3-5 min7-10busdaysNolimitOn UsPayeeNoRedFlagsDid theyuninstall/re-install?Did youcheck formultipleQuestprofiles?Anyerrors inaudit log?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have them re-add the external
  2. Transfer to Tax Group
  3. Did you check under the other signers on the account?
  4. Did you check the Deliver By date?
  5. Did you check the CUAC Matrix?
  6. They're not using any special characters?
  7. Are you sure their enrollment isn't locked?
  8. Are they OTP verified?
  9. Refer to branch
  10. Transfer to Mortgage
  11. Have them try manual capture
  12. What is the payee name?
  13. Contact TSD
  14. What troubleshooting has been completed?
  15. They'll need to wait for the payment to post
  16. What eman are you using?
  17. What kind of device are they using?
  18. Sounds like a browser issue
  19. Are there any fraud notes in Quest?
  20. Is the payee On File?
  21. 25k per payment
  22. Check for restrictions
  23. What browser are they using?
  24. Did you do a mock enrollment?
  25. You can offer an LOI
  26. Wait 3-5 min
  27. 7-10 bus days
  28. No limit
  29. On Us Payee
  30. No Red Flags
  31. Did they uninstall/re-install?
  32. Did you check for multiple Quest profiles?
  33. Any errors in audit log?