Anyerrors inaudit log?They're notusing anyspecialcharacters?Check forrestrictionsWhat kindof deviceare theyusing?ContactTSDSoundslike abrowserissueDid youcheck theCUACMatrix?Havethem trymanualcapture25k perpaymentAre you suretheirenrollmentisn't locked?TransfertoMortgageDid youcheck underthe othersigners onthe account?Did you doa mockenrollment?Transferto TaxGroupIs thepayeeOn File?Did youcheck theDeliver Bydate?Wait 3-5 minOn UsPayeeDid theyuninstall/re-install?Havethem re-add theexternalDid youcheck formultipleQuestprofiles?Are theyOTPverified?You canoffer anLOINoRedFlagsNolimitWhatbrowserare theyusing?They'll needto wait forthe paymentto postAre thereany fraudnotes inQuest?Whateman areyouusing?Whattroubleshootinghas beencompleted?Refertobranch7-10busdaysWhat isthe payeename?Anyerrors inaudit log?They're notusing anyspecialcharacters?Check forrestrictionsWhat kindof deviceare theyusing?ContactTSDSoundslike abrowserissueDid youcheck theCUACMatrix?Havethem trymanualcapture25k perpaymentAre you suretheirenrollmentisn't locked?TransfertoMortgageDid youcheck underthe othersigners onthe account?Did you doa mockenrollment?Transferto TaxGroupIs thepayeeOn File?Did youcheck theDeliver Bydate?Wait 3-5 minOn UsPayeeDid theyuninstall/re-install?Havethem re-add theexternalDid youcheck formultipleQuestprofiles?Are theyOTPverified?You canoffer anLOINoRedFlagsNolimitWhatbrowserare theyusing?They'll needto wait forthe paymentto postAre thereany fraudnotes inQuest?Whateman areyouusing?Whattroubleshootinghas beencompleted?Refertobranch7-10busdaysWhat isthe payeename?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Any errors in audit log?
  2. They're not using any special characters?
  3. Check for restrictions
  4. What kind of device are they using?
  5. Contact TSD
  6. Sounds like a browser issue
  7. Did you check the CUAC Matrix?
  8. Have them try manual capture
  9. 25k per payment
  10. Are you sure their enrollment isn't locked?
  11. Transfer to Mortgage
  12. Did you check under the other signers on the account?
  13. Did you do a mock enrollment?
  14. Transfer to Tax Group
  15. Is the payee On File?
  16. Did you check the Deliver By date?
  17. Wait 3-5 min
  18. On Us Payee
  19. Did they uninstall/re-install?
  20. Have them re-add the external
  21. Did you check for multiple Quest profiles?
  22. Are they OTP verified?
  23. You can offer an LOI
  24. No Red Flags
  25. No limit
  26. What browser are they using?
  27. They'll need to wait for the payment to post
  28. Are there any fraud notes in Quest?
  29. What eman are you using?
  30. What troubleshooting has been completed?
  31. Refer to branch
  32. 7-10 bus days
  33. What is the payee name?