You canoffer anLOIThey're notusing anyspecialcharacters?On UsPayee7-10busdaysWhat isthe payeename?Are thereany fraudnotes inQuest?Are you suretheirenrollmentisn't locked?They'll needto wait forthe paymentto post25k perpaymentRefertobranchDid youcheck formultipleQuestprofiles?TransfertoMortgageDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureIs thepayeeOn File?Whatbrowserare theyusing?Soundslike abrowserissueTransferto TaxGroupDid theyuninstall/re-install?Did you doa mockenrollment?NoRedFlagsAre theyOTPverified?Wait 3-5 minHavethem re-add theexternalWhattroubleshootinghas beencompleted?Check forrestrictionsContactTSDDid youcheck theDeliver Bydate?Did youcheck theCUACMatrix?Anyerrors inaudit log?Whateman areyouusing?NolimitWhat kindof deviceare theyusing?You canoffer anLOIThey're notusing anyspecialcharacters?On UsPayee7-10busdaysWhat isthe payeename?Are thereany fraudnotes inQuest?Are you suretheirenrollmentisn't locked?They'll needto wait forthe paymentto post25k perpaymentRefertobranchDid youcheck formultipleQuestprofiles?TransfertoMortgageDid youcheck underthe othersigners onthe account?Havethem trymanualcaptureIs thepayeeOn File?Whatbrowserare theyusing?Soundslike abrowserissueTransferto TaxGroupDid theyuninstall/re-install?Did you doa mockenrollment?NoRedFlagsAre theyOTPverified?Wait 3-5 minHavethem re-add theexternalWhattroubleshootinghas beencompleted?Check forrestrictionsContactTSDDid youcheck theDeliver Bydate?Did youcheck theCUACMatrix?Anyerrors inaudit log?Whateman areyouusing?NolimitWhat kindof deviceare theyusing?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You can offer an LOI
  2. They're not using any special characters?
  3. On Us Payee
  4. 7-10 bus days
  5. What is the payee name?
  6. Are there any fraud notes in Quest?
  7. Are you sure their enrollment isn't locked?
  8. They'll need to wait for the payment to post
  9. 25k per payment
  10. Refer to branch
  11. Did you check for multiple Quest profiles?
  12. Transfer to Mortgage
  13. Did you check under the other signers on the account?
  14. Have them try manual capture
  15. Is the payee On File?
  16. What browser are they using?
  17. Sounds like a browser issue
  18. Transfer to Tax Group
  19. Did they uninstall/re-install?
  20. Did you do a mock enrollment?
  21. No Red Flags
  22. Are they OTP verified?
  23. Wait 3-5 min
  24. Have them re-add the external
  25. What troubleshooting has been completed?
  26. Check for restrictions
  27. Contact TSD
  28. Did you check the Deliver By date?
  29. Did you check the CUAC Matrix?
  30. Any errors in audit log?
  31. What eman are you using?
  32. No limit
  33. What kind of device are they using?