Soundslike abrowserissueAre thereany fraudnotes inQuest?NoRedFlags25k perpaymentDid theyuninstall/re-install?ContactTSDNolimitWhat isthe payeename?Whattroubleshootinghas beencompleted?Transferto TaxGroupWhatbrowserare theyusing?What kindof deviceare theyusing?Did youcheck underthe othersigners onthe account?TransfertoMortgageYou canoffer anLOIHavethem trymanualcaptureAre theyOTPverified?They'll needto wait forthe paymentto postIs thepayeeOn File?Whateman areyouusing?Did youcheck formultipleQuestprofiles?Did youcheck theDeliver Bydate?They're notusing anyspecialcharacters?Check forrestrictionsAnyerrors inaudit log?Did you doa mockenrollment?Are you suretheirenrollmentisn't locked?Wait 3-5 minOn UsPayeeHavethem re-add theexternalDid youcheck theCUACMatrix?7-10busdaysRefertobranchSoundslike abrowserissueAre thereany fraudnotes inQuest?NoRedFlags25k perpaymentDid theyuninstall/re-install?ContactTSDNolimitWhat isthe payeename?Whattroubleshootinghas beencompleted?Transferto TaxGroupWhatbrowserare theyusing?What kindof deviceare theyusing?Did youcheck underthe othersigners onthe account?TransfertoMortgageYou canoffer anLOIHavethem trymanualcaptureAre theyOTPverified?They'll needto wait forthe paymentto postIs thepayeeOn File?Whateman areyouusing?Did youcheck formultipleQuestprofiles?Did youcheck theDeliver Bydate?They're notusing anyspecialcharacters?Check forrestrictionsAnyerrors inaudit log?Did you doa mockenrollment?Are you suretheirenrollmentisn't locked?Wait 3-5 minOn UsPayeeHavethem re-add theexternalDid youcheck theCUACMatrix?7-10busdaysRefertobranch

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sounds like a browser issue
  2. Are there any fraud notes in Quest?
  3. No Red Flags
  4. 25k per payment
  5. Did they uninstall/re-install?
  6. Contact TSD
  7. No limit
  8. What is the payee name?
  9. What troubleshooting has been completed?
  10. Transfer to Tax Group
  11. What browser are they using?
  12. What kind of device are they using?
  13. Did you check under the other signers on the account?
  14. Transfer to Mortgage
  15. You can offer an LOI
  16. Have them try manual capture
  17. Are they OTP verified?
  18. They'll need to wait for the payment to post
  19. Is the payee On File?
  20. What eman are you using?
  21. Did you check for multiple Quest profiles?
  22. Did you check the Deliver By date?
  23. They're not using any special characters?
  24. Check for restrictions
  25. Any errors in audit log?
  26. Did you do a mock enrollment?
  27. Are you sure their enrollment isn't locked?
  28. Wait 3-5 min
  29. On Us Payee
  30. Have them re-add the external
  31. Did you check the CUAC Matrix?
  32. 7-10 bus days
  33. Refer to branch