(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Accidentally drop a call
"What is secure now?"
Wish you were at home or on the beach
Checked the secure now notes
Customer says they aren't good with technology
Pleasant customer interaction
Called to make sure they weren't hacked or scammed
Robocaller or Telemarketer
Rejected phone call because they don't know anyone in CA
Customer asks if the passcode is case sensitive
Never received a code
"Can you tell me my passcode?"
Branch calls asking about secure now
Back to back calls regarding the same issue
"What if I don't want to receive a code?"
"So I'll need to do this EVERY time I log in?"
Talks over your explanation
Someone asks if online banking is down
Entered 36397 as their code
"Why do you keep changing things?"
Entered the wrong code 5 times
Non customer received a code
Customer talks about something unrelated to the call
Customer says they are locked out but doesn't ask you to fix it
