(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Never received a code
"Can you tell me my passcode?"
Called to make sure they weren't hacked or scammed
Customer says they aren't good with technology
Someone asks if online banking is down
"Why do you keep changing things?"
Rejected phone call because they don't know anyone in CA
"What is secure now?"
Entered the wrong code 5 times
Wish you were at home or on the beach
Back to back calls regarding the same issue
"What if I don't want to receive a code?"
Talks over your explanation
Checked the secure now notes
Branch calls asking about secure now
"So I'll need to do this EVERY time I log in?"
Non customer received a code
Customer says they are locked out but doesn't ask you to fix it
Customer talks about something unrelated to the call
