Called tomake surethey weren'thacked orscammedCheckedthesecurenow notesCustomertalks aboutsomethingunrelated tothe callCustomersays they arelocked out butdoesn't askyou to fix it"So I'll needto do thisEVERY timeI log in?""Why doyou keepchangingthings?"Branch callsasking aboutsecure nowWish youwere athome or onthe beachSomeoneasks if onlinebanking isdownRejectedphone callbecause theydon't knowanyone in CAEnteredthe wrongcode 5timesAccidentallydrop a callCustomersays theyaren't goodwithtechnology"Can youtell me mypasscode?"Entered36397 astheir codeCustomerasks if thepasscode iscasesensitiveRobocallerorTelemarketer"What issecurenow?"Neverreceiveda codeTalks overyourexplanationPleasantcustomerinteractionBack to backcallsregardingthe sameissueNoncustomerreceived acode"What if Idon't wantto receivea code?"Called tomake surethey weren'thacked orscammedCheckedthesecurenow notesCustomertalks aboutsomethingunrelated tothe callCustomersays they arelocked out butdoesn't askyou to fix it"So I'll needto do thisEVERY timeI log in?""Why doyou keepchangingthings?"Branch callsasking aboutsecure nowWish youwere athome or onthe beachSomeoneasks if onlinebanking isdownRejectedphone callbecause theydon't knowanyone in CAEnteredthe wrongcode 5timesAccidentallydrop a callCustomersays theyaren't goodwithtechnology"Can youtell me mypasscode?"Entered36397 astheir codeCustomerasks if thepasscode iscasesensitiveRobocallerorTelemarketer"What issecurenow?"Neverreceiveda codeTalks overyourexplanationPleasantcustomerinteractionBack to backcallsregardingthe sameissueNoncustomerreceived acode"What if Idon't wantto receivea code?"

Secure now Operations Solutions or S.O.S.! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called to make sure they weren't hacked or scammed
  2. Checked the secure now notes
  3. Customer talks about something unrelated to the call
  4. Customer says they are locked out but doesn't ask you to fix it
  5. "So I'll need to do this EVERY time I log in?"
  6. "Why do you keep changing things?"
  7. Branch calls asking about secure now
  8. Wish you were at home or on the beach
  9. Someone asks if online banking is down
  10. Rejected phone call because they don't know anyone in CA
  11. Entered the wrong code 5 times
  12. Accidentally drop a call
  13. Customer says they aren't good with technology
  14. "Can you tell me my passcode?"
  15. Entered 36397 as their code
  16. Customer asks if the passcode is case sensitive
  17. Robocaller or Telemarketer
  18. "What is secure now?"
  19. Never received a code
  20. Talks over your explanation
  21. Pleasant customer interaction
  22. Back to back calls regarding the same issue
  23. Non customer received a code
  24. "What if I don't want to receive a code?"