(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer says they aren't good with technology
Customer says they are locked out but doesn't ask you to fix it
"What if I don't want to receive a code?"
Rejected phone call because they don't know anyone in CA
Never received a code
Checked the secure now notes
Entered the wrong code 5 times
"What is secure now?"
Talks over your explanation
Customer talks about something unrelated to the call
Non customer received a code
Called to make sure they weren't hacked or scammed
