(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Talks over your explanation
Rejected phone call because they don't know anyone in CA
Back to back calls regarding the same issue
Accidentally drop a call
Checked the secure now notes
"What is secure now?"
Customer asks if the passcode is case sensitive
Wish you were at home or on the beach
Customer talks about something unrelated to the call
Entered 36397 as their code
Never received a code
Branch calls asking about secure now
"What if I don't want to receive a code?"
Non customer received a code
"Can you tell me my passcode?"
Entered the wrong code 5 times
Customer says they aren't good with technology
Someone asks if online banking is down
"So I'll need to do this EVERY time I log in?"
Robocaller or Telemarketer
Customer says they are locked out but doesn't ask you to fix it
Called to make sure they weren't hacked or scammed
