Checkedthesecurenow notesWish youwere athome or onthe beachRobocallerorTelemarketer"Can youtell me mypasscode?"Entered36397 astheir codeCustomersays theyaren't goodwithtechnologyNeverreceiveda codePleasantcustomerinteraction"What if Idon't wantto receivea code?"Talks overyourexplanationCustomersays they arelocked out butdoesn't askyou to fix it"Why doyou keepchangingthings?"Branch callsasking aboutsecure nowRejectedphone callbecause theydon't knowanyone in CA"What issecurenow?"Back to backcallsregardingthe sameissueCustomerasks if thepasscode iscasesensitiveNoncustomerreceived acodeCalled tomake surethey weren'thacked orscammedAccidentallydrop a call"So I'll needto do thisEVERY timeI log in?"Customertalks aboutsomethingunrelated tothe callSomeoneasks if onlinebanking isdownEnteredthe wrongcode 5timesCheckedthesecurenow notesWish youwere athome or onthe beachRobocallerorTelemarketer"Can youtell me mypasscode?"Entered36397 astheir codeCustomersays theyaren't goodwithtechnologyNeverreceiveda codePleasantcustomerinteraction"What if Idon't wantto receivea code?"Talks overyourexplanationCustomersays they arelocked out butdoesn't askyou to fix it"Why doyou keepchangingthings?"Branch callsasking aboutsecure nowRejectedphone callbecause theydon't knowanyone in CA"What issecurenow?"Back to backcallsregardingthe sameissueCustomerasks if thepasscode iscasesensitiveNoncustomerreceived acodeCalled tomake surethey weren'thacked orscammedAccidentallydrop a call"So I'll needto do thisEVERY timeI log in?"Customertalks aboutsomethingunrelated tothe callSomeoneasks if onlinebanking isdownEnteredthe wrongcode 5times

Secure now Operations Solutions or S.O.S.! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked the secure now notes
  2. Wish you were at home or on the beach
  3. Robocaller or Telemarketer
  4. "Can you tell me my passcode?"
  5. Entered 36397 as their code
  6. Customer says they aren't good with technology
  7. Never received a code
  8. Pleasant customer interaction
  9. "What if I don't want to receive a code?"
  10. Talks over your explanation
  11. Customer says they are locked out but doesn't ask you to fix it
  12. "Why do you keep changing things?"
  13. Branch calls asking about secure now
  14. Rejected phone call because they don't know anyone in CA
  15. "What is secure now?"
  16. Back to back calls regarding the same issue
  17. Customer asks if the passcode is case sensitive
  18. Non customer received a code
  19. Called to make sure they weren't hacked or scammed
  20. Accidentally drop a call
  21. "So I'll need to do this EVERY time I log in?"
  22. Customer talks about something unrelated to the call
  23. Someone asks if online banking is down
  24. Entered the wrong code 5 times