(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Never received a code
Back to back calls regarding the same issue
Non customer received a code
Entered the wrong code 5 times
"Why do you keep changing things?"
"So I'll need to do this EVERY time I log in?"
Entered 36397 as their code
"Can you tell me my passcode?"
Someone asks if online banking is down
Customer asks if the passcode is case sensitive
Customer says they aren't good with technology
Branch calls asking about secure now
"What is secure now?"
Robocaller or Telemarketer
"What if I don't want to receive a code?"
Called to make sure they weren't hacked or scammed
Pleasant customer interaction
Customer talks about something unrelated to the call
Customer says they are locked out but doesn't ask you to fix it
Checked the secure now notes
Wish you were at home or on the beach
Rejected phone call because they don't know anyone in CA
