Branch callsasking aboutsecure nowPleasantcustomerinteractionBack to backcallsregardingthe sameissueCustomerasks if thepasscode iscasesensitiveNeverreceiveda codeCheckedthesecurenow notesRobocallerorTelemarketerAccidentallydrop a callWish youwere athome or onthe beachEntered36397 astheir codeCustomersays theyaren't goodwithtechnology"So I'll needto do thisEVERY timeI log in?"Customersays they arelocked out butdoesn't askyou to fix it"Can youtell me mypasscode?"Called tomake surethey weren'thacked orscammed"Why doyou keepchangingthings?""What issecurenow?"Noncustomerreceived acodeRejectedphone callbecause theydon't knowanyone in CACustomertalks aboutsomethingunrelated tothe callSomeoneasks if onlinebanking isdownTalks overyourexplanationEnteredthe wrongcode 5times"What if Idon't wantto receivea code?"Branch callsasking aboutsecure nowPleasantcustomerinteractionBack to backcallsregardingthe sameissueCustomerasks if thepasscode iscasesensitiveNeverreceiveda codeCheckedthesecurenow notesRobocallerorTelemarketerAccidentallydrop a callWish youwere athome or onthe beachEntered36397 astheir codeCustomersays theyaren't goodwithtechnology"So I'll needto do thisEVERY timeI log in?"Customersays they arelocked out butdoesn't askyou to fix it"Can youtell me mypasscode?"Called tomake surethey weren'thacked orscammed"Why doyou keepchangingthings?""What issecurenow?"Noncustomerreceived acodeRejectedphone callbecause theydon't knowanyone in CACustomertalks aboutsomethingunrelated tothe callSomeoneasks if onlinebanking isdownTalks overyourexplanationEnteredthe wrongcode 5times"What if Idon't wantto receivea code?"

Secure now Operations Solutions or S.O.S.! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Branch calls asking about secure now
  2. Pleasant customer interaction
  3. Back to back calls regarding the same issue
  4. Customer asks if the passcode is case sensitive
  5. Never received a code
  6. Checked the secure now notes
  7. Robocaller or Telemarketer
  8. Accidentally drop a call
  9. Wish you were at home or on the beach
  10. Entered 36397 as their code
  11. Customer says they aren't good with technology
  12. "So I'll need to do this EVERY time I log in?"
  13. Customer says they are locked out but doesn't ask you to fix it
  14. "Can you tell me my passcode?"
  15. Called to make sure they weren't hacked or scammed
  16. "Why do you keep changing things?"
  17. "What is secure now?"
  18. Non customer received a code
  19. Rejected phone call because they don't know anyone in CA
  20. Customer talks about something unrelated to the call
  21. Someone asks if online banking is down
  22. Talks over your explanation
  23. Entered the wrong code 5 times
  24. "What if I don't want to receive a code?"