(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asks if the passcode is case sensitive
Robocaller or Telemarketer
Never received a code
Back to back calls regarding the same issue
"So I'll need to do this EVERY time I log in?"
Entered 36397 as their code
Checked the secure now notes
Rejected phone call because they don't know anyone in CA
Accidentally drop a call
Non customer received a code
"What is secure now?"
Entered the wrong code 5 times
Talks over your explanation
"Can you tell me my passcode?"
Customer says they are locked out but doesn't ask you to fix it
Pleasant customer interaction
Customer says they aren't good with technology
Someone asks if online banking is down
Customer talks about something unrelated to the call
"What if I don't want to receive a code?"
Branch calls asking about secure now
"Why do you keep changing things?"
Called to make sure they weren't hacked or scammed
