(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer talks about something unrelated to the call
"What is secure now?"
Customer asks if the passcode is case sensitive
Never received a code
Pleasant customer interaction
Talks over your explanation
"Can you tell me my passcode?"
"Why do you keep changing things?"
Entered 36397 as their code
Accidentally drop a call
Checked the secure now notes
Customer says they aren't good with technology
Rejected phone call because they don't know anyone in CA
Called to make sure they weren't hacked or scammed
"What if I don't want to receive a code?"
Someone asks if online banking is down
Customer says they are locked out but doesn't ask you to fix it
