(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Why do you keep changing things?"
Customer talks about something unrelated to the call
Customer says they are locked out but doesn't ask you to fix it
Non customer received a code
Accidentally drop a call
Talks over your explanation
"So I'll need to do this EVERY time I log in?"
Someone asks if online banking is down
Customer says they aren't good with technology
Branch calls asking about secure now
Rejected phone call because they don't know anyone in CA
Customer asks if the passcode is case sensitive
"What if I don't want to receive a code?"
Pleasant customer interaction
Never received a code
Entered 36397 as their code
Wish you were at home or on the beach
Entered the wrong code 5 times
"What is secure now?"
Called to make sure they weren't hacked or scammed
