(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer says they aren't good with technology
Branch calls asking about secure now
Back to back calls regarding the same issue
Customer asks if the passcode is case sensitive
Never received a code
Someone asks if online banking is down
Robocaller or Telemarketer
Wish you were at home or on the beach
Customer talks about something unrelated to the call
Customer says they are locked out but doesn't ask you to fix it
Checked the secure now notes
"Can you tell me my passcode?"
Non customer received a code
"What if I don't want to receive a code?"
Entered 36397 as their code
Rejected phone call because they don't know anyone in CA
Entered the wrong code 5 times
"So I'll need to do this EVERY time I log in?"
"What is secure now?"
Talks over your explanation
Pleasant customer interaction
Accidentally drop a call
"Why do you keep changing things?"
Called to make sure they weren't hacked or scammed
