RobocallerorTelemarketerCustomertalks aboutsomethingunrelated tothe callRejectedphone callbecause theydon't knowanyone in CABranch callsasking aboutsecure now"Can youtell me mypasscode?"Talks overyourexplanation"What if Idon't wantto receivea code?"Someoneasks if onlinebanking isdownCheckedthesecurenow notesCustomersays they arelocked out butdoesn't askyou to fix itNoncustomerreceived acodeNeverreceiveda codePleasantcustomerinteractionCustomerasks if thepasscode iscasesensitiveWish youwere athome or onthe beachAccidentallydrop a callCustomersays theyaren't goodwithtechnology"What issecurenow?""So I'll needto do thisEVERY timeI log in?"Back to backcallsregardingthe sameissueEntered36397 astheir codeCalled tomake surethey weren'thacked orscammedEnteredthe wrongcode 5times"Why doyou keepchangingthings?"RobocallerorTelemarketerCustomertalks aboutsomethingunrelated tothe callRejectedphone callbecause theydon't knowanyone in CABranch callsasking aboutsecure now"Can youtell me mypasscode?"Talks overyourexplanation"What if Idon't wantto receivea code?"Someoneasks if onlinebanking isdownCheckedthesecurenow notesCustomersays they arelocked out butdoesn't askyou to fix itNoncustomerreceived acodeNeverreceiveda codePleasantcustomerinteractionCustomerasks if thepasscode iscasesensitiveWish youwere athome or onthe beachAccidentallydrop a callCustomersays theyaren't goodwithtechnology"What issecurenow?""So I'll needto do thisEVERY timeI log in?"Back to backcallsregardingthe sameissueEntered36397 astheir codeCalled tomake surethey weren'thacked orscammedEnteredthe wrongcode 5times"Why doyou keepchangingthings?"

Secure now Operations Solutions or S.O.S.! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Robocaller or Telemarketer
  2. Customer talks about something unrelated to the call
  3. Rejected phone call because they don't know anyone in CA
  4. Branch calls asking about secure now
  5. "Can you tell me my passcode?"
  6. Talks over your explanation
  7. "What if I don't want to receive a code?"
  8. Someone asks if online banking is down
  9. Checked the secure now notes
  10. Customer says they are locked out but doesn't ask you to fix it
  11. Non customer received a code
  12. Never received a code
  13. Pleasant customer interaction
  14. Customer asks if the passcode is case sensitive
  15. Wish you were at home or on the beach
  16. Accidentally drop a call
  17. Customer says they aren't good with technology
  18. "What is secure now?"
  19. "So I'll need to do this EVERY time I log in?"
  20. Back to back calls regarding the same issue
  21. Entered 36397 as their code
  22. Called to make sure they weren't hacked or scammed
  23. Entered the wrong code 5 times
  24. "Why do you keep changing things?"