Requesteda chatratingUsed theCancellationmacroAccidentallysent amessagebeforefinished typingAnswered aproducttroubleshootingquestionAnswereda billingquestionAveraged3+ ticketsan hourLearned ahelpful tipfrom anexperiencedagentGot a QAscoreabove 70Had my 1stone-on-onewith mySupervisorHad a questionanswered by theSME in the#customersupportchannelWent back intoa "Solved"Static ticket andleft an internalnoteUpvotedan answerOllie gavemeDownvotedan answerOllie gavemeImprovedmy QAscoreChattedwith anupsetcustomerAttended theMonthly CSRecapMeetingFixed asmallmistakePlaced anorder ORcompletedan RMA inPhoenixLeft aninternal notein Phoenixfor AccountManagementCustomizeda macro tothe situationUsed theConfirmsecurityPIN macroRead andunderstood animportant updatein the CS Prioritychannels &acknowledgedwith an emojiCompletedmy 1st shiftafter trainingGot aGoodChatRatingMade apositiveimpact on acustomer'sexperienceRequesteda chatratingUsed theCancellationmacroAccidentallysent amessagebeforefinished typingAnswered aproducttroubleshootingquestionAnswereda billingquestionAveraged3+ ticketsan hourLearned ahelpful tipfrom anexperiencedagentGot a QAscoreabove 70Had my 1stone-on-onewith mySupervisorHad a questionanswered by theSME in the#customersupportchannelWent back intoa "Solved"Static ticket andleft an internalnoteUpvotedan answerOllie gavemeDownvotedan answerOllie gavemeImprovedmy QAscoreChattedwith anupsetcustomerAttended theMonthly CSRecapMeetingFixed asmallmistakePlaced anorder ORcompletedan RMA inPhoenixLeft aninternal notein Phoenixfor AccountManagementCustomizeda macro tothe situationUsed theConfirmsecurityPIN macroRead andunderstood animportant updatein the CS Prioritychannels &acknowledgedwith an emojiCompletedmy 1st shiftafter trainingGot aGoodChatRatingMade apositiveimpact on acustomer'sexperience

New CS Agent Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Requested a chat rating
  2. Used the Cancellation macro
  3. Accidentally sent a message before finished typing
  4. Answered a product troubleshooting question
  5. Answered a billing question
  6. Averaged 3+ tickets an hour
  7. Learned a helpful tip from an experienced agent
  8. Got a QA score above 70
  9. Had my 1st one-on-one with my Supervisor
  10. Had a question answered by the SME in the #customersupport channel
  11. Went back into a "Solved" Static ticket and left an internal note
  12. Upvoted an answer Ollie gave me
  13. Downvoted an answer Ollie gave me
  14. Improved my QA score
  15. Chatted with an upset customer
  16. Attended the Monthly CS Recap Meeting
  17. Fixed a small mistake
  18. Placed an order OR completed an RMA in Phoenix
  19. Left an internal note in Phoenix for Account Management
  20. Customized a macro to the situation
  21. Used the Confirm security PIN macro
  22. Read and understood an important update in the CS Priority channels & acknowledged with an emoji
  23. Completed my 1st shift after training
  24. Got a Good Chat Rating
  25. Made a positive impact on a customer's experience