Improvedmy QAscoreGot a QAscoreabove 70Upvotedan answerOllie gavemeHad a questionanswered by theSME in the#customersupportchannelCustomizeda macro tothe situationAttended theMonthly CSRecapMeetingAveraged3+ ticketsan hourAnswered aproducttroubleshootingquestionLearned ahelpful tipfrom anexperiencedagentHad my 1stone-on-onewith mySupervisorGot aGoodChatRatingChattedwith anupsetcustomerWent back intoa "Solved"Static ticket andleft an internalnoteCompletedmy 1st shiftafter trainingAccidentallysent amessagebeforefinished typingUsed theCancellationmacroRead andunderstood animportant updatein the CS Prioritychannels &acknowledgedwith an emojiPlaced anorder ORcompletedan RMA inPhoenixFixed asmallmistakeRequesteda chatratingAnswereda billingquestionMade apositiveimpact on acustomer'sexperienceUsed theConfirmsecurityPIN macroDownvotedan answerOllie gavemeLeft aninternal notein Phoenixfor AccountManagementImprovedmy QAscoreGot a QAscoreabove 70Upvotedan answerOllie gavemeHad a questionanswered by theSME in the#customersupportchannelCustomizeda macro tothe situationAttended theMonthly CSRecapMeetingAveraged3+ ticketsan hourAnswered aproducttroubleshootingquestionLearned ahelpful tipfrom anexperiencedagentHad my 1stone-on-onewith mySupervisorGot aGoodChatRatingChattedwith anupsetcustomerWent back intoa "Solved"Static ticket andleft an internalnoteCompletedmy 1st shiftafter trainingAccidentallysent amessagebeforefinished typingUsed theCancellationmacroRead andunderstood animportant updatein the CS Prioritychannels &acknowledgedwith an emojiPlaced anorder ORcompletedan RMA inPhoenixFixed asmallmistakeRequesteda chatratingAnswereda billingquestionMade apositiveimpact on acustomer'sexperienceUsed theConfirmsecurityPIN macroDownvotedan answerOllie gavemeLeft aninternal notein Phoenixfor AccountManagement

New CS Agent Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Improved my QA score
  2. Got a QA score above 70
  3. Upvoted an answer Ollie gave me
  4. Had a question answered by the SME in the #customersupport channel
  5. Customized a macro to the situation
  6. Attended the Monthly CS Recap Meeting
  7. Averaged 3+ tickets an hour
  8. Answered a product troubleshooting question
  9. Learned a helpful tip from an experienced agent
  10. Had my 1st one-on-one with my Supervisor
  11. Got a Good Chat Rating
  12. Chatted with an upset customer
  13. Went back into a "Solved" Static ticket and left an internal note
  14. Completed my 1st shift after training
  15. Accidentally sent a message before finished typing
  16. Used the Cancellation macro
  17. Read and understood an important update in the CS Priority channels & acknowledged with an emoji
  18. Placed an order OR completed an RMA in Phoenix
  19. Fixed a small mistake
  20. Requested a chat rating
  21. Answered a billing question
  22. Made a positive impact on a customer's experience
  23. Used the Confirm security PIN macro
  24. Downvoted an answer Ollie gave me
  25. Left an internal note in Phoenix for Account Management