Customizeda macro tothe situationPlaced anorder ORcompletedan RMA inPhoenixAnswered aproducttroubleshootingquestionGot a QAscoreabove 70Accidentallysent amessagebeforefinished typingLearned ahelpful tipfrom anexperiencedagentRequesteda chatratingWent back intoa "Solved"Static ticket andleft an internalnoteChattedwith anupsetcustomerAttended theMonthly CSRecapMeetingAnswereda billingquestionImprovedmy QAscoreGot aGoodChatRatingUsed theCancellationmacroLeft aninternal notein Phoenixfor AccountManagementHad a questionanswered by theSME in the#customersupportchannelRead andunderstood animportant updatein the CS Prioritychannels &acknowledgedwith an emojiUpvotedan answerOllie gavemeCompletedmy 1st shiftafter trainingDownvotedan answerOllie gavemeMade apositiveimpact on acustomer'sexperienceFixed asmallmistakeUsed theConfirmsecurityPIN macroHad my 1stone-on-onewith mySupervisorAveraged3+ ticketsan hourCustomizeda macro tothe situationPlaced anorder ORcompletedan RMA inPhoenixAnswered aproducttroubleshootingquestionGot a QAscoreabove 70Accidentallysent amessagebeforefinished typingLearned ahelpful tipfrom anexperiencedagentRequesteda chatratingWent back intoa "Solved"Static ticket andleft an internalnoteChattedwith anupsetcustomerAttended theMonthly CSRecapMeetingAnswereda billingquestionImprovedmy QAscoreGot aGoodChatRatingUsed theCancellationmacroLeft aninternal notein Phoenixfor AccountManagementHad a questionanswered by theSME in the#customersupportchannelRead andunderstood animportant updatein the CS Prioritychannels &acknowledgedwith an emojiUpvotedan answerOllie gavemeCompletedmy 1st shiftafter trainingDownvotedan answerOllie gavemeMade apositiveimpact on acustomer'sexperienceFixed asmallmistakeUsed theConfirmsecurityPIN macroHad my 1stone-on-onewith mySupervisorAveraged3+ ticketsan hour

New CS Agent Blackout Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Customized a macro to the situation
  2. Placed an order OR completed an RMA in Phoenix
  3. Answered a product troubleshooting question
  4. Got a QA score above 70
  5. Accidentally sent a message before finished typing
  6. Learned a helpful tip from an experienced agent
  7. Requested a chat rating
  8. Went back into a "Solved" Static ticket and left an internal note
  9. Chatted with an upset customer
  10. Attended the Monthly CS Recap Meeting
  11. Answered a billing question
  12. Improved my QA score
  13. Got a Good Chat Rating
  14. Used the Cancellation macro
  15. Left an internal note in Phoenix for Account Management
  16. Had a question answered by the SME in the #customersupport channel
  17. Read and understood an important update in the CS Priority channels & acknowledged with an emoji
  18. Upvoted an answer Ollie gave me
  19. Completed my 1st shift after training
  20. Downvoted an answer Ollie gave me
  21. Made a positive impact on a customer's experience
  22. Fixed a small mistake
  23. Used the Confirm security PIN macro
  24. Had my 1st one-on-one with my Supervisor
  25. Averaged 3+ tickets an hour