This bingo card has 25 words: Upvoted an answer Ollie gave me, Learned a helpful tip from an experienced agent, Averaged 3+ tickets an hour, Used the Cancellation macro, Went back into a "Solved" Static ticket and left an internal note, Had my 1st one-on-one with my Supervisor, Answered a billing question, Attended the Monthly CS Recap Meeting, Improved my QA score, Requested a chat rating, Got a Good Chat Rating, Used the Confirm security PIN macro, Completed my 1st shift after training, Downvoted an answer Ollie gave me, Made a positive impact on a customer's experience, Placed an order OR completed an RMA in Phoenix, Accidentally sent a message before finished typing, Customized a macro to the situation, Chatted with an upset customer, Got a QA score above 70, Answered a product troubleshooting question, Read and understood an important update in the CS Priority channels & acknowledged with an emoji, Fixed a small mistake, Left an internal note in Phoenix for Account Management and Had a question answered by the SME in the #customersupport channel.
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