GuestacceptedPAFirst CallResolutionCosmeticdamagereportedoutside 48hoursWent allshiftwithoutcryingComplimentedyourcolleagueUsedaffirmingstatement onthis weeksQAsGet100% ona QAHavean ITissueUsedknowledgebase beforecalling TLWrongnumberon fileCustomergave youcomplimentHave 0emails inyour inboxGuestcalledwrongqueueSell anupgradeddeliverySpoke to aguest witha 'V' intheir nameGuestacceptedGCReferred10 gueststo EVADe-escalateda guestOn-timefor allshifts thisweek884GuestcallsSubmit anidea toideaboardHandledcall in >3 minsBooked10 filesUpdateda postalcodeGuestacceptedPAFirst CallResolutionCosmeticdamagereportedoutside 48hoursWent allshiftwithoutcryingComplimentedyourcolleagueUsedaffirmingstatement onthis weeksQAsGet100% ona QAHavean ITissueUsedknowledgebase beforecalling TLWrongnumberon fileCustomergave youcomplimentHave 0emails inyour inboxGuestcalledwrongqueueSell anupgradeddeliverySpoke to aguest witha 'V' intheir nameGuestacceptedGCReferred10 gueststo EVADe-escalateda guestOn-timefor allshifts thisweek884GuestcallsSubmit anidea toideaboardHandledcall in >3 minsBooked10 filesUpdateda postalcode

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest accepted PA
  2. First Call Resolution
  3. Cosmetic damage reported outside 48 hours
  4. Went all shift without crying
  5. Complimented your colleague
  6. Used affirming statement on this weeks QAs
  7. Get 100% on a QA
  8. Have an IT issue
  9. Used knowledge base before calling TL
  10. Wrong number on file
  11. Customer gave you compliment
  12. Have 0 emails in your inbox
  13. Guest called wrong queue
  14. Sell an upgraded delivery
  15. Spoke to a guest with a 'V' in their name
  16. Guest accepted GC
  17. Referred 10 guests to EVA
  18. De-escalated a guest
  19. On-time for all shifts this week
  20. 884 Guest calls
  21. Submit an idea to idea board
  22. Handled call in > 3 mins
  23. Booked 10 files
  24. Updated a postal code