Sell anupgradeddeliveryGuestacceptedGCGet100% ona QAHave 0emails inyour inboxComplimentedyourcolleagueUsedaffirmingstatement onthis weeksQAsUsedknowledgebase beforecalling TLHavean ITissueOn-timefor allshifts thisweekSpoke to aguest witha 'V' intheir nameUpdateda postalcodeDe-escalateda guestWrongnumberon fileHandledcall in >3 minsCosmeticdamagereportedoutside 48hoursSubmit anidea toideaboardWent allshiftwithoutcryingFirst CallResolutionGuestacceptedPAReferred10 gueststo EVAGuestcalledwrongqueue884GuestcallsBooked10 filesCustomergave youcomplimentSell anupgradeddeliveryGuestacceptedGCGet100% ona QAHave 0emails inyour inboxComplimentedyourcolleagueUsedaffirmingstatement onthis weeksQAsUsedknowledgebase beforecalling TLHavean ITissueOn-timefor allshifts thisweekSpoke to aguest witha 'V' intheir nameUpdateda postalcodeDe-escalateda guestWrongnumberon fileHandledcall in >3 minsCosmeticdamagereportedoutside 48hoursSubmit anidea toideaboardWent allshiftwithoutcryingFirst CallResolutionGuestacceptedPAReferred10 gueststo EVAGuestcalledwrongqueue884GuestcallsBooked10 filesCustomergave youcompliment

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sell an upgraded delivery
  2. Guest accepted GC
  3. Get 100% on a QA
  4. Have 0 emails in your inbox
  5. Complimented your colleague
  6. Used affirming statement on this weeks QAs
  7. Used knowledge base before calling TL
  8. Have an IT issue
  9. On-time for all shifts this week
  10. Spoke to a guest with a 'V' in their name
  11. Updated a postal code
  12. De-escalated a guest
  13. Wrong number on file
  14. Handled call in > 3 mins
  15. Cosmetic damage reported outside 48 hours
  16. Submit an idea to idea board
  17. Went all shift without crying
  18. First Call Resolution
  19. Guest accepted PA
  20. Referred 10 guests to EVA
  21. Guest called wrong queue
  22. 884 Guest calls
  23. Booked 10 files
  24. Customer gave you compliment