Booked10 filesFirst CallResolutionUsedaffirmingstatement onthis weeksQAsOn-timefor allshifts thisweekWrongnumberon fileGuestcalledwrongqueueSell anupgradeddeliveryHave 0emails inyour inboxHandledcall in >3 minsUpdateda postalcodeReferred10 gueststo EVAComplimentedyourcolleagueSpoke to aguest witha 'V' intheir nameCustomergave youcomplimentDe-escalateda guestSubmit anidea toideaboard884GuestcallsGuestacceptedPAGuestacceptedGCHavean ITissueUsedknowledgebase beforecalling TLWent allshiftwithoutcryingGet100% ona QACosmeticdamagereportedoutside 48hoursBooked10 filesFirst CallResolutionUsedaffirmingstatement onthis weeksQAsOn-timefor allshifts thisweekWrongnumberon fileGuestcalledwrongqueueSell anupgradeddeliveryHave 0emails inyour inboxHandledcall in >3 minsUpdateda postalcodeReferred10 gueststo EVAComplimentedyourcolleagueSpoke to aguest witha 'V' intheir nameCustomergave youcomplimentDe-escalateda guestSubmit anidea toideaboard884GuestcallsGuestacceptedPAGuestacceptedGCHavean ITissueUsedknowledgebase beforecalling TLWent allshiftwithoutcryingGet100% ona QACosmeticdamagereportedoutside 48hours

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Booked 10 files
  2. First Call Resolution
  3. Used affirming statement on this weeks QAs
  4. On-time for all shifts this week
  5. Wrong number on file
  6. Guest called wrong queue
  7. Sell an upgraded delivery
  8. Have 0 emails in your inbox
  9. Handled call in > 3 mins
  10. Updated a postal code
  11. Referred 10 guests to EVA
  12. Complimented your colleague
  13. Spoke to a guest with a 'V' in their name
  14. Customer gave you compliment
  15. De-escalated a guest
  16. Submit an idea to idea board
  17. 884 Guest calls
  18. Guest accepted PA
  19. Guest accepted GC
  20. Have an IT issue
  21. Used knowledge base before calling TL
  22. Went all shift without crying
  23. Get 100% on a QA
  24. Cosmetic damage reported outside 48 hours