First CallResolutionHave 0emails inyour inboxCosmeticdamagereportedoutside 48hoursGuestacceptedPADe-escalateda guestComplimentedyourcolleagueSubmit anidea toideaboardOn-timefor allshifts thisweekReferred10 gueststo EVAWrongnumberon file884GuestcallsUpdateda postalcodeHavean ITissueUsedaffirmingstatement onthis weeksQAsWent allshiftwithoutcryingGet100% ona QACustomergave youcomplimentHandledcall in >3 minsBooked10 filesSell anupgradeddeliveryGuestcalledwrongqueueSpoke to aguest witha 'V' intheir nameGuestacceptedGCUsedknowledgebase beforecalling TLFirst CallResolutionHave 0emails inyour inboxCosmeticdamagereportedoutside 48hoursGuestacceptedPADe-escalateda guestComplimentedyourcolleagueSubmit anidea toideaboardOn-timefor allshifts thisweekReferred10 gueststo EVAWrongnumberon file884GuestcallsUpdateda postalcodeHavean ITissueUsedaffirmingstatement onthis weeksQAsWent allshiftwithoutcryingGet100% ona QACustomergave youcomplimentHandledcall in >3 minsBooked10 filesSell anupgradeddeliveryGuestcalledwrongqueueSpoke to aguest witha 'V' intheir nameGuestacceptedGCUsedknowledgebase beforecalling TL

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Call Resolution
  2. Have 0 emails in your inbox
  3. Cosmetic damage reported outside 48 hours
  4. Guest accepted PA
  5. De-escalated a guest
  6. Complimented your colleague
  7. Submit an idea to idea board
  8. On-time for all shifts this week
  9. Referred 10 guests to EVA
  10. Wrong number on file
  11. 884 Guest calls
  12. Updated a postal code
  13. Have an IT issue
  14. Used affirming statement on this weeks QAs
  15. Went all shift without crying
  16. Get 100% on a QA
  17. Customer gave you compliment
  18. Handled call in > 3 mins
  19. Booked 10 files
  20. Sell an upgraded delivery
  21. Guest called wrong queue
  22. Spoke to a guest with a 'V' in their name
  23. Guest accepted GC
  24. Used knowledge base before calling TL