884GuestcallsGuestacceptedPAFirst CallResolutionWent allshiftwithoutcryingUsedaffirmingstatement onthis weeksQAsSell anupgradeddeliveryGuestacceptedGCReferred10 gueststo EVACustomergave youcomplimentGet100% ona QAWrongnumberon fileCosmeticdamagereportedoutside 48hoursSubmit anidea toideaboardUsedknowledgebase beforecalling TLUpdateda postalcodeDe-escalateda guestHandledcall in >3 minsBooked10 filesHave 0emails inyour inboxHavean ITissueOn-timefor allshifts thisweekSpoke to aguest witha 'V' intheir nameComplimentedyourcolleagueGuestcalledwrongqueue884GuestcallsGuestacceptedPAFirst CallResolutionWent allshiftwithoutcryingUsedaffirmingstatement onthis weeksQAsSell anupgradeddeliveryGuestacceptedGCReferred10 gueststo EVACustomergave youcomplimentGet100% ona QAWrongnumberon fileCosmeticdamagereportedoutside 48hoursSubmit anidea toideaboardUsedknowledgebase beforecalling TLUpdateda postalcodeDe-escalateda guestHandledcall in >3 minsBooked10 filesHave 0emails inyour inboxHavean ITissueOn-timefor allshifts thisweekSpoke to aguest witha 'V' intheir nameComplimentedyourcolleagueGuestcalledwrongqueue

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 884 Guest calls
  2. Guest accepted PA
  3. First Call Resolution
  4. Went all shift without crying
  5. Used affirming statement on this weeks QAs
  6. Sell an upgraded delivery
  7. Guest accepted GC
  8. Referred 10 guests to EVA
  9. Customer gave you compliment
  10. Get 100% on a QA
  11. Wrong number on file
  12. Cosmetic damage reported outside 48 hours
  13. Submit an idea to idea board
  14. Used knowledge base before calling TL
  15. Updated a postal code
  16. De-escalated a guest
  17. Handled call in > 3 mins
  18. Booked 10 files
  19. Have 0 emails in your inbox
  20. Have an IT issue
  21. On-time for all shifts this week
  22. Spoke to a guest with a 'V' in their name
  23. Complimented your colleague
  24. Guest called wrong queue