Have 0emails inyour inboxSubmit anidea toideaboardDe-escalateda guestOn-timefor allshifts thisweekGet100% ona QAFirst CallResolutionReferred10 gueststo EVAUsedaffirmingstatement onthis weeksQAsBooked10 filesGuestacceptedPAUpdateda postalcodeCustomergave youcomplimentHandledcall in >3 minsSpoke to aguest witha 'V' intheir nameCosmeticdamagereportedoutside 48hoursWrongnumberon fileGuestcalledwrongqueueWent allshiftwithoutcrying884GuestcallsSell anupgradeddeliveryComplimentedyourcolleagueUsedknowledgebase beforecalling TLHavean ITissueGuestacceptedGCHave 0emails inyour inboxSubmit anidea toideaboardDe-escalateda guestOn-timefor allshifts thisweekGet100% ona QAFirst CallResolutionReferred10 gueststo EVAUsedaffirmingstatement onthis weeksQAsBooked10 filesGuestacceptedPAUpdateda postalcodeCustomergave youcomplimentHandledcall in >3 minsSpoke to aguest witha 'V' intheir nameCosmeticdamagereportedoutside 48hoursWrongnumberon fileGuestcalledwrongqueueWent allshiftwithoutcrying884GuestcallsSell anupgradeddeliveryComplimentedyourcolleagueUsedknowledgebase beforecalling TLHavean ITissueGuestacceptedGC

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Have 0 emails in your inbox
  2. Submit an idea to idea board
  3. De-escalated a guest
  4. On-time for all shifts this week
  5. Get 100% on a QA
  6. First Call Resolution
  7. Referred 10 guests to EVA
  8. Used affirming statement on this weeks QAs
  9. Booked 10 files
  10. Guest accepted PA
  11. Updated a postal code
  12. Customer gave you compliment
  13. Handled call in > 3 mins
  14. Spoke to a guest with a 'V' in their name
  15. Cosmetic damage reported outside 48 hours
  16. Wrong number on file
  17. Guest called wrong queue
  18. Went all shift without crying
  19. 884 Guest calls
  20. Sell an upgraded delivery
  21. Complimented your colleague
  22. Used knowledge base before calling TL
  23. Have an IT issue
  24. Guest accepted GC