Went allshiftwithoutcryingBooked10 filesDe-escalateda guestHavean ITissueSpoke to aguest witha 'V' intheir nameGuestacceptedPAHandledcall in >3 minsGuestcalledwrongqueueWrongnumberon fileUpdateda postalcodeSubmit anidea toideaboardUsedknowledgebase beforecalling TLOn-timefor allshifts thisweekCosmeticdamagereportedoutside 48hoursFirst CallResolutionUsedaffirmingstatement onthis weeksQAsGet100% ona QA884GuestcallsSell anupgradeddeliveryReferred10 gueststo EVACustomergave youcomplimentHave 0emails inyour inboxComplimentedyourcolleagueGuestacceptedGCWent allshiftwithoutcryingBooked10 filesDe-escalateda guestHavean ITissueSpoke to aguest witha 'V' intheir nameGuestacceptedPAHandledcall in >3 minsGuestcalledwrongqueueWrongnumberon fileUpdateda postalcodeSubmit anidea toideaboardUsedknowledgebase beforecalling TLOn-timefor allshifts thisweekCosmeticdamagereportedoutside 48hoursFirst CallResolutionUsedaffirmingstatement onthis weeksQAsGet100% ona QA884GuestcallsSell anupgradeddeliveryReferred10 gueststo EVACustomergave youcomplimentHave 0emails inyour inboxComplimentedyourcolleagueGuestacceptedGC

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Went all shift without crying
  2. Booked 10 files
  3. De-escalated a guest
  4. Have an IT issue
  5. Spoke to a guest with a 'V' in their name
  6. Guest accepted PA
  7. Handled call in > 3 mins
  8. Guest called wrong queue
  9. Wrong number on file
  10. Updated a postal code
  11. Submit an idea to idea board
  12. Used knowledge base before calling TL
  13. On-time for all shifts this week
  14. Cosmetic damage reported outside 48 hours
  15. First Call Resolution
  16. Used affirming statement on this weeks QAs
  17. Get 100% on a QA
  18. 884 Guest calls
  19. Sell an upgraded delivery
  20. Referred 10 guests to EVA
  21. Customer gave you compliment
  22. Have 0 emails in your inbox
  23. Complimented your colleague
  24. Guest accepted GC