Cosmeticdamagereportedoutside 48hoursSubmit anidea toideaboardCustomergave youcomplimentHave 0emails inyour inboxGuestacceptedPAUpdateda postalcodeSpoke to aguest witha 'V' intheir nameFirst CallResolutionWent allshiftwithoutcryingOn-timefor allshifts thisweekDe-escalateda guestGuestacceptedGCSell anupgradeddeliveryGet100% ona QAReferred10 gueststo EVAUsedknowledgebase beforecalling TLWrongnumberon fileGuestcalledwrongqueueHandledcall in >3 minsUsedaffirmingstatement onthis weeksQAs884GuestcallsBooked10 filesHavean ITissueComplimentedyourcolleagueCosmeticdamagereportedoutside 48hoursSubmit anidea toideaboardCustomergave youcomplimentHave 0emails inyour inboxGuestacceptedPAUpdateda postalcodeSpoke to aguest witha 'V' intheir nameFirst CallResolutionWent allshiftwithoutcryingOn-timefor allshifts thisweekDe-escalateda guestGuestacceptedGCSell anupgradeddeliveryGet100% ona QAReferred10 gueststo EVAUsedknowledgebase beforecalling TLWrongnumberon fileGuestcalledwrongqueueHandledcall in >3 minsUsedaffirmingstatement onthis weeksQAs884GuestcallsBooked10 filesHavean ITissueComplimentedyourcolleague

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cosmetic damage reported outside 48 hours
  2. Submit an idea to idea board
  3. Customer gave you compliment
  4. Have 0 emails in your inbox
  5. Guest accepted PA
  6. Updated a postal code
  7. Spoke to a guest with a 'V' in their name
  8. First Call Resolution
  9. Went all shift without crying
  10. On-time for all shifts this week
  11. De-escalated a guest
  12. Guest accepted GC
  13. Sell an upgraded delivery
  14. Get 100% on a QA
  15. Referred 10 guests to EVA
  16. Used knowledge base before calling TL
  17. Wrong number on file
  18. Guest called wrong queue
  19. Handled call in > 3 mins
  20. Used affirming statement on this weeks QAs
  21. 884 Guest calls
  22. Booked 10 files
  23. Have an IT issue
  24. Complimented your colleague