GuestacceptedGCSubmit anidea toideaboardSpoke to aguest witha 'V' intheir nameDe-escalateda guestFirst CallResolutionUsedknowledgebase beforecalling TLCosmeticdamagereportedoutside 48hoursGuestcalledwrongqueueComplimentedyourcolleagueCustomergave youcomplimentWrongnumberon fileOn-timefor allshifts thisweekHandledcall in >3 minsHavean ITissueUpdateda postalcodeHave 0emails inyour inboxWent allshiftwithoutcryingGuestacceptedPABooked10 filesReferred10 gueststo EVAUsedaffirmingstatement onthis weeksQAsSell anupgradeddeliveryGet100% ona QA884GuestcallsGuestacceptedGCSubmit anidea toideaboardSpoke to aguest witha 'V' intheir nameDe-escalateda guestFirst CallResolutionUsedknowledgebase beforecalling TLCosmeticdamagereportedoutside 48hoursGuestcalledwrongqueueComplimentedyourcolleagueCustomergave youcomplimentWrongnumberon fileOn-timefor allshifts thisweekHandledcall in >3 minsHavean ITissueUpdateda postalcodeHave 0emails inyour inboxWent allshiftwithoutcryingGuestacceptedPABooked10 filesReferred10 gueststo EVAUsedaffirmingstatement onthis weeksQAsSell anupgradeddeliveryGet100% ona QA884Guestcalls

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest accepted GC
  2. Submit an idea to idea board
  3. Spoke to a guest with a 'V' in their name
  4. De-escalated a guest
  5. First Call Resolution
  6. Used knowledge base before calling TL
  7. Cosmetic damage reported outside 48 hours
  8. Guest called wrong queue
  9. Complimented your colleague
  10. Customer gave you compliment
  11. Wrong number on file
  12. On-time for all shifts this week
  13. Handled call in > 3 mins
  14. Have an IT issue
  15. Updated a postal code
  16. Have 0 emails in your inbox
  17. Went all shift without crying
  18. Guest accepted PA
  19. Booked 10 files
  20. Referred 10 guests to EVA
  21. Used affirming statement on this weeks QAs
  22. Sell an upgraded delivery
  23. Get 100% on a QA
  24. 884 Guest calls