First CallResolution884GuestcallsWent allshiftwithoutcryingGuestacceptedPAUsedknowledgebase beforecalling TLUpdateda postalcodeWrongnumberon fileOn-timefor allshifts thisweekHavean ITissueHave 0emails inyour inboxReferred10 gueststo EVAGuestacceptedGCSpoke to aguest witha 'V' intheir nameGuestcalledwrongqueueCustomergave youcomplimentHandledcall in >3 minsGet100% ona QASubmit anidea toideaboardBooked10 filesUsedaffirmingstatement onthis weeksQAsSell anupgradeddeliveryComplimentedyourcolleagueCosmeticdamagereportedoutside 48hoursDe-escalateda guestFirst CallResolution884GuestcallsWent allshiftwithoutcryingGuestacceptedPAUsedknowledgebase beforecalling TLUpdateda postalcodeWrongnumberon fileOn-timefor allshifts thisweekHavean ITissueHave 0emails inyour inboxReferred10 gueststo EVAGuestacceptedGCSpoke to aguest witha 'V' intheir nameGuestcalledwrongqueueCustomergave youcomplimentHandledcall in >3 minsGet100% ona QASubmit anidea toideaboardBooked10 filesUsedaffirmingstatement onthis weeksQAsSell anupgradeddeliveryComplimentedyourcolleagueCosmeticdamagereportedoutside 48hoursDe-escalateda guest

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Call Resolution
  2. 884 Guest calls
  3. Went all shift without crying
  4. Guest accepted PA
  5. Used knowledge base before calling TL
  6. Updated a postal code
  7. Wrong number on file
  8. On-time for all shifts this week
  9. Have an IT issue
  10. Have 0 emails in your inbox
  11. Referred 10 guests to EVA
  12. Guest accepted GC
  13. Spoke to a guest with a 'V' in their name
  14. Guest called wrong queue
  15. Customer gave you compliment
  16. Handled call in > 3 mins
  17. Get 100% on a QA
  18. Submit an idea to idea board
  19. Booked 10 files
  20. Used affirming statement on this weeks QAs
  21. Sell an upgraded delivery
  22. Complimented your colleague
  23. Cosmetic damage reported outside 48 hours
  24. De-escalated a guest