Spoke to aguest witha 'V' intheir nameSell anupgradeddeliveryOn-timefor allshifts thisweekHave 0emails inyour inboxHavean ITissueUsedknowledgebase beforecalling TLHandledcall in >3 minsGuestacceptedGCDe-escalateda guestGuestcalledwrongqueueReferred10 gueststo EVAUpdateda postalcodeWent allshiftwithoutcryingGet100% ona QABooked10 filesFirst CallResolutionCustomergave youcomplimentUsedaffirmingstatement onthis weeksQAsGuestacceptedPA884GuestcallsWrongnumberon fileComplimentedyourcolleagueSubmit anidea toideaboardCosmeticdamagereportedoutside 48hoursSpoke to aguest witha 'V' intheir nameSell anupgradeddeliveryOn-timefor allshifts thisweekHave 0emails inyour inboxHavean ITissueUsedknowledgebase beforecalling TLHandledcall in >3 minsGuestacceptedGCDe-escalateda guestGuestcalledwrongqueueReferred10 gueststo EVAUpdateda postalcodeWent allshiftwithoutcryingGet100% ona QABooked10 filesFirst CallResolutionCustomergave youcomplimentUsedaffirmingstatement onthis weeksQAsGuestacceptedPA884GuestcallsWrongnumberon fileComplimentedyourcolleagueSubmit anidea toideaboardCosmeticdamagereportedoutside 48hours

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to a guest with a 'V' in their name
  2. Sell an upgraded delivery
  3. On-time for all shifts this week
  4. Have 0 emails in your inbox
  5. Have an IT issue
  6. Used knowledge base before calling TL
  7. Handled call in > 3 mins
  8. Guest accepted GC
  9. De-escalated a guest
  10. Guest called wrong queue
  11. Referred 10 guests to EVA
  12. Updated a postal code
  13. Went all shift without crying
  14. Get 100% on a QA
  15. Booked 10 files
  16. First Call Resolution
  17. Customer gave you compliment
  18. Used affirming statement on this weeks QAs
  19. Guest accepted PA
  20. 884 Guest calls
  21. Wrong number on file
  22. Complimented your colleague
  23. Submit an idea to idea board
  24. Cosmetic damage reported outside 48 hours