De- escalated a guest Submit an idea to idea board Booked 10 files Get 100% on a QA Went all shift without crying Spoke to a guest with a 'V' in their name Used knowledge base before calling TL Used affirming statement on this weeks QAs Complimented your colleague Sell an upgraded delivery Customer gave you compliment Guest accepted PA Wrong number on file Have an IT issue Updated a postal code Handled call in > 3 mins Guest called wrong queue Have 0 emails in your inbox First Call Resolution Guest accepted GC On-time for all shifts this week 884 Guest calls Cosmetic damage reported outside 48 hours Referred 10 guests to EVA De- escalated a guest Submit an idea to idea board Booked 10 files Get 100% on a QA Went all shift without crying Spoke to a guest with a 'V' in their name Used knowledge base before calling TL Used affirming statement on this weeks QAs Complimented your colleague Sell an upgraded delivery Customer gave you compliment Guest accepted PA Wrong number on file Have an IT issue Updated a postal code Handled call in > 3 mins Guest called wrong queue Have 0 emails in your inbox First Call Resolution Guest accepted GC On-time for all shifts this week 884 Guest calls Cosmetic damage reported outside 48 hours Referred 10 guests to EVA
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
De-escalated a guest
Submit an idea to idea board
Booked 10 files
Get 100% on a QA
Went all shift without crying
Spoke to a guest with a 'V' in their name
Used knowledge base before calling TL
Used affirming statement on this weeks QAs
Complimented your colleague
Sell an upgraded delivery
Customer gave you compliment
Guest accepted PA
Wrong number on file
Have an IT issue
Updated a postal code
Handled call in > 3 mins
Guest called wrong queue
Have 0 emails in your inbox
First Call Resolution
Guest accepted GC
On-time for all shifts this week
884 Guest calls
Cosmetic damage reported outside 48 hours
Referred 10 guests to EVA