Spoke to aguest witha 'V' intheir nameSubmit anidea toideaboardUsedknowledgebase beforecalling TLDe-escalateda guestFirst CallResolutionCustomergave youcomplimentBooked10 filesCosmeticdamagereportedoutside 48hoursHave 0emails inyour inboxWent allshiftwithoutcryingGuestcalledwrongqueueSell anupgradeddeliveryUsedaffirmingstatement onthis weeksQAsComplimentedyourcolleagueHavean ITissue884GuestcallsWrongnumberon fileGet100% ona QAOn-timefor allshifts thisweekGuestacceptedGCHandledcall in >3 minsGuestacceptedPAUpdateda postalcodeReferred10 gueststo EVASpoke to aguest witha 'V' intheir nameSubmit anidea toideaboardUsedknowledgebase beforecalling TLDe-escalateda guestFirst CallResolutionCustomergave youcomplimentBooked10 filesCosmeticdamagereportedoutside 48hoursHave 0emails inyour inboxWent allshiftwithoutcryingGuestcalledwrongqueueSell anupgradeddeliveryUsedaffirmingstatement onthis weeksQAsComplimentedyourcolleagueHavean ITissue884GuestcallsWrongnumberon fileGet100% ona QAOn-timefor allshifts thisweekGuestacceptedGCHandledcall in >3 minsGuestacceptedPAUpdateda postalcodeReferred10 gueststo EVA

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to a guest with a 'V' in their name
  2. Submit an idea to idea board
  3. Used knowledge base before calling TL
  4. De-escalated a guest
  5. First Call Resolution
  6. Customer gave you compliment
  7. Booked 10 files
  8. Cosmetic damage reported outside 48 hours
  9. Have 0 emails in your inbox
  10. Went all shift without crying
  11. Guest called wrong queue
  12. Sell an upgraded delivery
  13. Used affirming statement on this weeks QAs
  14. Complimented your colleague
  15. Have an IT issue
  16. 884 Guest calls
  17. Wrong number on file
  18. Get 100% on a QA
  19. On-time for all shifts this week
  20. Guest accepted GC
  21. Handled call in > 3 mins
  22. Guest accepted PA
  23. Updated a postal code
  24. Referred 10 guests to EVA