De-escalateda guestSubmit anidea toideaboardBooked10 filesGet100% ona QAWent allshiftwithoutcryingSpoke to aguest witha 'V' intheir nameUsedknowledgebase beforecalling TLUsedaffirmingstatement onthis weeksQAsComplimentedyourcolleagueSell anupgradeddeliveryCustomergave youcomplimentGuestacceptedPAWrongnumberon fileHavean ITissueUpdateda postalcodeHandledcall in >3 minsGuestcalledwrongqueueHave 0emails inyour inboxFirst CallResolutionGuestacceptedGCOn-timefor allshifts thisweek884GuestcallsCosmeticdamagereportedoutside 48hoursReferred10 gueststo EVADe-escalateda guestSubmit anidea toideaboardBooked10 filesGet100% ona QAWent allshiftwithoutcryingSpoke to aguest witha 'V' intheir nameUsedknowledgebase beforecalling TLUsedaffirmingstatement onthis weeksQAsComplimentedyourcolleagueSell anupgradeddeliveryCustomergave youcomplimentGuestacceptedPAWrongnumberon fileHavean ITissueUpdateda postalcodeHandledcall in >3 minsGuestcalledwrongqueueHave 0emails inyour inboxFirst CallResolutionGuestacceptedGCOn-timefor allshifts thisweek884GuestcallsCosmeticdamagereportedoutside 48hoursReferred10 gueststo EVA

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a guest
  2. Submit an idea to idea board
  3. Booked 10 files
  4. Get 100% on a QA
  5. Went all shift without crying
  6. Spoke to a guest with a 'V' in their name
  7. Used knowledge base before calling TL
  8. Used affirming statement on this weeks QAs
  9. Complimented your colleague
  10. Sell an upgraded delivery
  11. Customer gave you compliment
  12. Guest accepted PA
  13. Wrong number on file
  14. Have an IT issue
  15. Updated a postal code
  16. Handled call in > 3 mins
  17. Guest called wrong queue
  18. Have 0 emails in your inbox
  19. First Call Resolution
  20. Guest accepted GC
  21. On-time for all shifts this week
  22. 884 Guest calls
  23. Cosmetic damage reported outside 48 hours
  24. Referred 10 guests to EVA