Have 0emails inyour inboxUpdateda postalcodeSpoke to aguest witha 'V' intheir nameUsedaffirmingstatement onthis weeksQAsSubmit anidea toideaboardSell anupgradeddeliveryDe-escalateda guestGet100% ona QAGuestacceptedGCUsedknowledgebase beforecalling TLBooked10 filesGuestcalledwrongqueueComplimentedyourcolleagueCustomergave youcomplimentHavean ITissueHandledcall in >3 minsGuestacceptedPAWrongnumberon fileWent allshiftwithoutcryingFirst CallResolution884GuestcallsCosmeticdamagereportedoutside 48hoursOn-timefor allshifts thisweekReferred10 gueststo EVAHave 0emails inyour inboxUpdateda postalcodeSpoke to aguest witha 'V' intheir nameUsedaffirmingstatement onthis weeksQAsSubmit anidea toideaboardSell anupgradeddeliveryDe-escalateda guestGet100% ona QAGuestacceptedGCUsedknowledgebase beforecalling TLBooked10 filesGuestcalledwrongqueueComplimentedyourcolleagueCustomergave youcomplimentHavean ITissueHandledcall in >3 minsGuestacceptedPAWrongnumberon fileWent allshiftwithoutcryingFirst CallResolution884GuestcallsCosmeticdamagereportedoutside 48hoursOn-timefor allshifts thisweekReferred10 gueststo EVA

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have 0 emails in your inbox
  2. Updated a postal code
  3. Spoke to a guest with a 'V' in their name
  4. Used affirming statement on this weeks QAs
  5. Submit an idea to idea board
  6. Sell an upgraded delivery
  7. De-escalated a guest
  8. Get 100% on a QA
  9. Guest accepted GC
  10. Used knowledge base before calling TL
  11. Booked 10 files
  12. Guest called wrong queue
  13. Complimented your colleague
  14. Customer gave you compliment
  15. Have an IT issue
  16. Handled call in > 3 mins
  17. Guest accepted PA
  18. Wrong number on file
  19. Went all shift without crying
  20. First Call Resolution
  21. 884 Guest calls
  22. Cosmetic damage reported outside 48 hours
  23. On-time for all shifts this week
  24. Referred 10 guests to EVA