Have 0emails inyour inboxFirst CallResolutionGuestacceptedGCWent allshiftwithoutcryingCosmeticdamagereportedoutside 48hoursDe-escalateda guestUsedknowledgebase beforecalling TLOn-timefor allshifts thisweek884GuestcallsComplimentedyourcolleagueGuestcalledwrongqueueHandledcall in >3 minsGuestacceptedPAHavean ITissueReferred10 gueststo EVAUpdateda postalcodeCustomergave youcomplimentWrongnumberon fileSell anupgradeddeliveryGet100% ona QASpoke to aguest witha 'V' intheir nameBooked10 filesUsedaffirmingstatement onthis weeksQAsSubmit anidea toideaboardHave 0emails inyour inboxFirst CallResolutionGuestacceptedGCWent allshiftwithoutcryingCosmeticdamagereportedoutside 48hoursDe-escalateda guestUsedknowledgebase beforecalling TLOn-timefor allshifts thisweek884GuestcallsComplimentedyourcolleagueGuestcalledwrongqueueHandledcall in >3 minsGuestacceptedPAHavean ITissueReferred10 gueststo EVAUpdateda postalcodeCustomergave youcomplimentWrongnumberon fileSell anupgradeddeliveryGet100% ona QASpoke to aguest witha 'V' intheir nameBooked10 filesUsedaffirmingstatement onthis weeksQAsSubmit anidea toideaboard

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have 0 emails in your inbox
  2. First Call Resolution
  3. Guest accepted GC
  4. Went all shift without crying
  5. Cosmetic damage reported outside 48 hours
  6. De-escalated a guest
  7. Used knowledge base before calling TL
  8. On-time for all shifts this week
  9. 884 Guest calls
  10. Complimented your colleague
  11. Guest called wrong queue
  12. Handled call in > 3 mins
  13. Guest accepted PA
  14. Have an IT issue
  15. Referred 10 guests to EVA
  16. Updated a postal code
  17. Customer gave you compliment
  18. Wrong number on file
  19. Sell an upgraded delivery
  20. Get 100% on a QA
  21. Spoke to a guest with a 'V' in their name
  22. Booked 10 files
  23. Used affirming statement on this weeks QAs
  24. Submit an idea to idea board