GuestacceptedPAUsedknowledgebase beforecalling TLWrongnumberon fileWent allshiftwithoutcryingSubmit anidea toideaboardReferred10 gueststo EVASell anupgradeddeliveryDe-escalateda guestGet100% ona QA884GuestcallsGuestacceptedGCComplimentedyourcolleagueCustomergave youcomplimentHave 0emails inyour inboxHavean ITissueHandledcall in >3 minsSpoke to aguest witha 'V' intheir nameGuestcalledwrongqueueCosmeticdamagereportedoutside 48hoursOn-timefor allshifts thisweekUpdateda postalcodeFirst CallResolutionUsedaffirmingstatement onthis weeksQAsBooked10 filesGuestacceptedPAUsedknowledgebase beforecalling TLWrongnumberon fileWent allshiftwithoutcryingSubmit anidea toideaboardReferred10 gueststo EVASell anupgradeddeliveryDe-escalateda guestGet100% ona QA884GuestcallsGuestacceptedGCComplimentedyourcolleagueCustomergave youcomplimentHave 0emails inyour inboxHavean ITissueHandledcall in >3 minsSpoke to aguest witha 'V' intheir nameGuestcalledwrongqueueCosmeticdamagereportedoutside 48hoursOn-timefor allshifts thisweekUpdateda postalcodeFirst CallResolutionUsedaffirmingstatement onthis weeksQAsBooked10 files

Guest Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest accepted PA
  2. Used knowledge base before calling TL
  3. Wrong number on file
  4. Went all shift without crying
  5. Submit an idea to idea board
  6. Referred 10 guests to EVA
  7. Sell an upgraded delivery
  8. De-escalated a guest
  9. Get 100% on a QA
  10. 884 Guest calls
  11. Guest accepted GC
  12. Complimented your colleague
  13. Customer gave you compliment
  14. Have 0 emails in your inbox
  15. Have an IT issue
  16. Handled call in > 3 mins
  17. Spoke to a guest with a 'V' in their name
  18. Guest called wrong queue
  19. Cosmetic damage reported outside 48 hours
  20. On-time for all shifts this week
  21. Updated a postal code
  22. First Call Resolution
  23. Used affirming statement on this weeks QAs
  24. Booked 10 files