HighlightingBenefitsRelevantInformationAccurateinformationArticulationWas theentireaccounttaken careof?UpdatingContacts GreetingRecapActivelyListeningAnythingElseCheck forcustomersacceptanceandunderstandingExtraInformationSprinklingLASTnameChimneyAskingQuestionsFull Nameof callerdocumentedMay I andVerifyingaccount24/7ToneIdentifiedpossiblealternativesOwnershipstatementDid we answerthe customersquestions/issueresolved?LoyaltystatementPace(3-7seconds)ClearInformationDocumentationis clearaccurate withdetailsDocumentedcallcompletelyHighlightingBenefitsRelevantInformationAccurateinformationArticulationWas theentireaccounttaken careof?UpdatingContacts GreetingRecapActivelyListeningAnythingElseCheck forcustomersacceptanceandunderstandingExtraInformationSprinklingLASTnameChimneyAskingQuestionsFull Nameof callerdocumentedMay I andVerifyingaccount24/7ToneIdentifiedpossiblealternativesOwnershipstatementDid we answerthe customersquestions/issueresolved?LoyaltystatementPace(3-7seconds)ClearInformationDocumentationis clearaccurate withdetailsDocumentedcallcompletely

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
I
4
I
5
B
6
N
7
G
8
B
9
G
10
N
11
N
12
B
13
I
14
G
15
B
16
O
17
N
18
O
19
O
20
O
21
B
22
O
23
B
24
I
25
G
26
G
27
N
  1. G-Highlighting Benefits
  2. I-Relevant Information
  3. I-Accurate information
  4. I-Articulation
  5. B-Was the entire account taken care of?
  6. N-Updating Contacts
  7. G-Greeting
  8. B-Recap
  9. G-Actively Listening
  10. N-Anything Else
  11. N-Check for customers acceptance and understanding
  12. B-Extra Information
  13. I-Sprinkling LAST name
  14. G-Chimney
  15. B-Asking Questions
  16. O-Full Name of caller documented
  17. N-May I and Verifying account
  18. O-24/7
  19. O-Tone
  20. O-Identified possible alternatives
  21. B-Ownership statement
  22. O-Did we answer the customers questions/issue resolved?
  23. B-Loyalty statement
  24. I-Pace (3-7 seconds)
  25. G-Clear Information
  26. G-Documentation is clear accurate with details
  27. N-Documented call completely