ArticulationGreetingCheck forcustomersacceptanceandunderstandingClearInformationDocumentationis clearaccurate withdetailsRelevantInformationUpdatingContacts IdentifiedpossiblealternativesDocumentedcallcompletelyChimneyActivelyListeningRecapAskingQuestions24/7LoyaltystatementFull Nameof callerdocumentedSprinklingLASTnameMay I andVerifyingaccountWas theentireaccounttaken careof?Pace(3-7seconds)AccurateinformationAnythingElseDid we answerthe customersquestions/issueresolved?OwnershipstatementExtraInformationHighlightingBenefitsToneArticulationGreetingCheck forcustomersacceptanceandunderstandingClearInformationDocumentationis clearaccurate withdetailsRelevantInformationUpdatingContacts IdentifiedpossiblealternativesDocumentedcallcompletelyChimneyActivelyListeningRecapAskingQuestions24/7LoyaltystatementFull Nameof callerdocumentedSprinklingLASTnameMay I andVerifyingaccountWas theentireaccounttaken careof?Pace(3-7seconds)AccurateinformationAnythingElseDid we answerthe customersquestions/issueresolved?OwnershipstatementExtraInformationHighlightingBenefitsTone

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
G
5
G
6
I
7
N
8
O
9
N
10
G
11
G
12
B
13
B
14
O
15
B
16
O
17
I
18
N
19
B
20
I
21
I
22
N
23
O
24
B
25
B
26
G
27
O
  1. I-Articulation
  2. G-Greeting
  3. N-Check for customers acceptance and understanding
  4. G-Clear Information
  5. G-Documentation is clear accurate with details
  6. I-Relevant Information
  7. N-Updating Contacts
  8. O-Identified possible alternatives
  9. N-Documented call completely
  10. G-Chimney
  11. G-Actively Listening
  12. B-Recap
  13. B-Asking Questions
  14. O-24/7
  15. B-Loyalty statement
  16. O-Full Name of caller documented
  17. I-Sprinkling LAST name
  18. N-May I and Verifying account
  19. B-Was the entire account taken care of?
  20. I-Pace (3-7 seconds)
  21. I-Accurate information
  22. N-Anything Else
  23. O-Did we answer the customers questions/issue resolved?
  24. B-Ownership statement
  25. B-Extra Information
  26. G-Highlighting Benefits
  27. O-Tone