Full Nameof callerdocumentedToneRelevantInformationCheck forcustomersacceptanceandunderstandingMay I andVerifyingaccountDocumentedcallcompletelyRecapOwnershipstatementWas theentireaccounttaken careof?Articulation24/7LoyaltystatementPace(3-7seconds)Did we answerthe customersquestions/issueresolved?HighlightingBenefitsDocumentationis clearaccurate withdetailsActivelyListeningChimneyAnythingElseUpdatingContacts SprinklingLASTnameGreetingIdentifiedpossiblealternativesExtraInformationAccurateinformationClearInformationAskingQuestionsFull Nameof callerdocumentedToneRelevantInformationCheck forcustomersacceptanceandunderstandingMay I andVerifyingaccountDocumentedcallcompletelyRecapOwnershipstatementWas theentireaccounttaken careof?Articulation24/7LoyaltystatementPace(3-7seconds)Did we answerthe customersquestions/issueresolved?HighlightingBenefitsDocumentationis clearaccurate withdetailsActivelyListeningChimneyAnythingElseUpdatingContacts SprinklingLASTnameGreetingIdentifiedpossiblealternativesExtraInformationAccurateinformationClearInformationAskingQuestions

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
N
5
N
6
N
7
B
8
B
9
B
10
I
11
O
12
B
13
I
14
O
15
G
16
G
17
G
18
G
19
N
20
N
21
I
22
G
23
O
24
B
25
I
26
G
27
B
  1. O-Full Name of caller documented
  2. O-Tone
  3. I-Relevant Information
  4. N-Check for customers acceptance and understanding
  5. N-May I and Verifying account
  6. N-Documented call completely
  7. B-Recap
  8. B-Ownership statement
  9. B-Was the entire account taken care of?
  10. I-Articulation
  11. O-24/7
  12. B-Loyalty statement
  13. I-Pace (3-7 seconds)
  14. O-Did we answer the customers questions/issue resolved?
  15. G-Highlighting Benefits
  16. G-Documentation is clear accurate with details
  17. G-Actively Listening
  18. G-Chimney
  19. N-Anything Else
  20. N-Updating Contacts
  21. I-Sprinkling LAST name
  22. G-Greeting
  23. O-Identified possible alternatives
  24. B-Extra Information
  25. I-Accurate information
  26. G-Clear Information
  27. B-Asking Questions