24/7Did we answerthe customersquestions/issueresolved?RecapToneClearInformationArticulationCheck forcustomersacceptanceandunderstandingActivelyListeningIdentifiedpossiblealternativesPace(3-7seconds)Documentationis clearaccurate withdetailsMay I andVerifyingaccountAskingQuestionsHighlightingBenefitsExtraInformationOwnershipstatementAccurateinformationLoyaltystatementRelevantInformationDocumentedcallcompletelySprinklingLASTnameWas theentireaccounttaken careof?AnythingElseFull Nameof callerdocumentedChimneyUpdatingContacts Greeting24/7Did we answerthe customersquestions/issueresolved?RecapToneClearInformationArticulationCheck forcustomersacceptanceandunderstandingActivelyListeningIdentifiedpossiblealternativesPace(3-7seconds)Documentationis clearaccurate withdetailsMay I andVerifyingaccountAskingQuestionsHighlightingBenefitsExtraInformationOwnershipstatementAccurateinformationLoyaltystatementRelevantInformationDocumentedcallcompletelySprinklingLASTnameWas theentireaccounttaken careof?AnythingElseFull Nameof callerdocumentedChimneyUpdatingContacts Greeting

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
B
4
O
5
G
6
I
7
N
8
G
9
O
10
I
11
G
12
N
13
B
14
G
15
B
16
B
17
I
18
B
19
I
20
N
21
I
22
B
23
N
24
O
25
G
26
N
27
G
  1. O-24/7
  2. O-Did we answer the customers questions/issue resolved?
  3. B-Recap
  4. O-Tone
  5. G-Clear Information
  6. I-Articulation
  7. N-Check for customers acceptance and understanding
  8. G-Actively Listening
  9. O-Identified possible alternatives
  10. I-Pace (3-7 seconds)
  11. G-Documentation is clear accurate with details
  12. N-May I and Verifying account
  13. B-Asking Questions
  14. G-Highlighting Benefits
  15. B-Extra Information
  16. B-Ownership statement
  17. I-Accurate information
  18. B-Loyalty statement
  19. I-Relevant Information
  20. N-Documented call completely
  21. I-Sprinkling LAST name
  22. B-Was the entire account taken care of?
  23. N-Anything Else
  24. O-Full Name of caller documented
  25. G-Chimney
  26. N-Updating Contacts
  27. G-Greeting