24/7HighlightingBenefitsWas theentireaccounttaken careof?ExtraInformationOwnershipstatementAnythingElseAccurateinformationChimneyClearInformationMay I andVerifyingaccountDocumentationis clearaccurate withdetailsActivelyListeningFull Nameof callerdocumentedToneDocumentedcallcompletelyRecapAskingQuestionsDid we answerthe customersquestions/issueresolved?ArticulationLoyaltystatementCheck forcustomersacceptanceandunderstandingSprinklingLASTnameRelevantInformationGreetingUpdatingContacts IdentifiedpossiblealternativesPace(3-7seconds)24/7HighlightingBenefitsWas theentireaccounttaken careof?ExtraInformationOwnershipstatementAnythingElseAccurateinformationChimneyClearInformationMay I andVerifyingaccountDocumentationis clearaccurate withdetailsActivelyListeningFull Nameof callerdocumentedToneDocumentedcallcompletelyRecapAskingQuestionsDid we answerthe customersquestions/issueresolved?ArticulationLoyaltystatementCheck forcustomersacceptanceandunderstandingSprinklingLASTnameRelevantInformationGreetingUpdatingContacts IdentifiedpossiblealternativesPace(3-7seconds)

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
B
5
B
6
N
7
I
8
G
9
G
10
N
11
G
12
G
13
O
14
O
15
N
16
B
17
B
18
O
19
I
20
B
21
N
22
I
23
I
24
G
25
N
26
O
27
I
  1. O-24/7
  2. G-Highlighting Benefits
  3. B-Was the entire account taken care of?
  4. B-Extra Information
  5. B-Ownership statement
  6. N-Anything Else
  7. I-Accurate information
  8. G-Chimney
  9. G-Clear Information
  10. N-May I and Verifying account
  11. G-Documentation is clear accurate with details
  12. G-Actively Listening
  13. O-Full Name of caller documented
  14. O-Tone
  15. N-Documented call completely
  16. B-Recap
  17. B-Asking Questions
  18. O-Did we answer the customers questions/issue resolved?
  19. I-Articulation
  20. B-Loyalty statement
  21. N-Check for customers acceptance and understanding
  22. I-Sprinkling LAST name
  23. I-Relevant Information
  24. G-Greeting
  25. N-Updating Contacts
  26. O-Identified possible alternatives
  27. I-Pace (3-7 seconds)