May I andVerifyingaccountAskingQuestionsRecapWas theentireaccounttaken careof?OwnershipstatementPace(3-7seconds)ToneExtraInformationGreetingUpdatingContacts AnythingElseFull Nameof callerdocumentedLoyaltystatementChimneyHighlightingBenefitsDocumentedcallcompletelyRelevantInformationActivelyListeningDid we answerthe customersquestions/issueresolved?ArticulationIdentifiedpossiblealternativesCheck forcustomersacceptanceandunderstandingSprinklingLASTnameClearInformation24/7AccurateinformationDocumentationis clearaccurate withdetailsMay I andVerifyingaccountAskingQuestionsRecapWas theentireaccounttaken careof?OwnershipstatementPace(3-7seconds)ToneExtraInformationGreetingUpdatingContacts AnythingElseFull Nameof callerdocumentedLoyaltystatementChimneyHighlightingBenefitsDocumentedcallcompletelyRelevantInformationActivelyListeningDid we answerthe customersquestions/issueresolved?ArticulationIdentifiedpossiblealternativesCheck forcustomersacceptanceandunderstandingSprinklingLASTnameClearInformation24/7AccurateinformationDocumentationis clearaccurate withdetails

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
B
5
B
6
I
7
O
8
B
9
G
10
N
11
N
12
O
13
B
14
G
15
G
16
N
17
I
18
G
19
O
20
I
21
O
22
N
23
I
24
G
25
O
26
I
27
G
  1. N-May I and Verifying account
  2. B-Asking Questions
  3. B-Recap
  4. B-Was the entire account taken care of?
  5. B-Ownership statement
  6. I-Pace (3-7 seconds)
  7. O-Tone
  8. B-Extra Information
  9. G-Greeting
  10. N-Updating Contacts
  11. N-Anything Else
  12. O-Full Name of caller documented
  13. B-Loyalty statement
  14. G-Chimney
  15. G-Highlighting Benefits
  16. N-Documented call completely
  17. I-Relevant Information
  18. G-Actively Listening
  19. O-Did we answer the customers questions/issue resolved?
  20. I-Articulation
  21. O-Identified possible alternatives
  22. N-Check for customers acceptance and understanding
  23. I-Sprinkling LAST name
  24. G-Clear Information
  25. O-24/7
  26. I-Accurate information
  27. G-Documentation is clear accurate with details