RecapDocumentationis clearaccurate withdetailsGreetingIdentifiedpossiblealternativesAskingQuestionsLoyaltystatementWas theentireaccounttaken careof?DocumentedcallcompletelyClearInformationRelevantInformation24/7AnythingElseExtraInformationMay I andVerifyingaccountToneHighlightingBenefitsDid we answerthe customersquestions/issueresolved?AccurateinformationChimneyCheck forcustomersacceptanceandunderstandingSprinklingLASTnameUpdatingContacts OwnershipstatementActivelyListeningPace(3-7seconds)Full Nameof callerdocumentedArticulationRecapDocumentationis clearaccurate withdetailsGreetingIdentifiedpossiblealternativesAskingQuestionsLoyaltystatementWas theentireaccounttaken careof?DocumentedcallcompletelyClearInformationRelevantInformation24/7AnythingElseExtraInformationMay I andVerifyingaccountToneHighlightingBenefitsDid we answerthe customersquestions/issueresolved?AccurateinformationChimneyCheck forcustomersacceptanceandunderstandingSprinklingLASTnameUpdatingContacts OwnershipstatementActivelyListeningPace(3-7seconds)Full Nameof callerdocumentedArticulation

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
G
4
O
5
B
6
B
7
B
8
N
9
G
10
I
11
O
12
N
13
B
14
N
15
O
16
G
17
O
18
I
19
G
20
N
21
I
22
N
23
B
24
G
25
I
26
O
27
I
  1. B-Recap
  2. G-Documentation is clear accurate with details
  3. G-Greeting
  4. O-Identified possible alternatives
  5. B-Asking Questions
  6. B-Loyalty statement
  7. B-Was the entire account taken care of?
  8. N-Documented call completely
  9. G-Clear Information
  10. I-Relevant Information
  11. O-24/7
  12. N-Anything Else
  13. B-Extra Information
  14. N-May I and Verifying account
  15. O-Tone
  16. G-Highlighting Benefits
  17. O-Did we answer the customers questions/issue resolved?
  18. I-Accurate information
  19. G-Chimney
  20. N-Check for customers acceptance and understanding
  21. I-Sprinkling LAST name
  22. N-Updating Contacts
  23. B-Ownership statement
  24. G-Actively Listening
  25. I-Pace (3-7 seconds)
  26. O-Full Name of caller documented
  27. I-Articulation