SprinklingLASTnameArticulationAskingQuestionsHighlightingBenefitsToneIdentifiedpossiblealternativesCheck forcustomersacceptanceandunderstandingPace(3-7seconds)LoyaltystatementUpdatingContacts May I andVerifyingaccountRecapAnythingElseActivelyListeningDid we answerthe customersquestions/issueresolved?AccurateinformationDocumentedcallcompletelyRelevantInformationExtraInformationFull Nameof callerdocumentedDocumentationis clearaccurate withdetailsChimneyGreetingWas theentireaccounttaken careof?24/7ClearInformationOwnershipstatementSprinklingLASTnameArticulationAskingQuestionsHighlightingBenefitsToneIdentifiedpossiblealternativesCheck forcustomersacceptanceandunderstandingPace(3-7seconds)LoyaltystatementUpdatingContacts May I andVerifyingaccountRecapAnythingElseActivelyListeningDid we answerthe customersquestions/issueresolved?AccurateinformationDocumentedcallcompletelyRelevantInformationExtraInformationFull Nameof callerdocumentedDocumentationis clearaccurate withdetailsChimneyGreetingWas theentireaccounttaken careof?24/7ClearInformationOwnershipstatement

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
G
5
O
6
O
7
N
8
I
9
B
10
N
11
N
12
B
13
N
14
G
15
O
16
I
17
N
18
I
19
B
20
O
21
G
22
G
23
G
24
B
25
O
26
G
27
B
  1. I-Sprinkling LAST name
  2. I-Articulation
  3. B-Asking Questions
  4. G-Highlighting Benefits
  5. O-Tone
  6. O-Identified possible alternatives
  7. N-Check for customers acceptance and understanding
  8. I-Pace (3-7 seconds)
  9. B-Loyalty statement
  10. N-Updating Contacts
  11. N-May I and Verifying account
  12. B-Recap
  13. N-Anything Else
  14. G-Actively Listening
  15. O-Did we answer the customers questions/issue resolved?
  16. I-Accurate information
  17. N-Documented call completely
  18. I-Relevant Information
  19. B-Extra Information
  20. O-Full Name of caller documented
  21. G-Documentation is clear accurate with details
  22. G-Chimney
  23. G-Greeting
  24. B-Was the entire account taken care of?
  25. O-24/7
  26. G-Clear Information
  27. B-Ownership statement