LoyaltystatementRelevantInformationOwnershipstatementWas theentireaccounttaken careof?Did we answerthe customersquestions/issueresolved?SprinklingLASTnameDocumentationis clearaccurate withdetailsFull Nameof callerdocumentedHighlightingBenefitsChimneyArticulationIdentifiedpossiblealternativesDocumentedcallcompletely24/7May I andVerifyingaccountAccurateinformationCheck forcustomersacceptanceandunderstandingGreetingUpdatingContacts ClearInformationAnythingElsePace(3-7seconds)RecapAskingQuestionsExtraInformationToneActivelyListeningLoyaltystatementRelevantInformationOwnershipstatementWas theentireaccounttaken careof?Did we answerthe customersquestions/issueresolved?SprinklingLASTnameDocumentationis clearaccurate withdetailsFull Nameof callerdocumentedHighlightingBenefitsChimneyArticulationIdentifiedpossiblealternativesDocumentedcallcompletely24/7May I andVerifyingaccountAccurateinformationCheck forcustomersacceptanceandunderstandingGreetingUpdatingContacts ClearInformationAnythingElsePace(3-7seconds)RecapAskingQuestionsExtraInformationToneActivelyListening

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
B
4
B
5
O
6
I
7
G
8
O
9
G
10
G
11
I
12
O
13
N
14
O
15
N
16
I
17
N
18
G
19
N
20
G
21
N
22
I
23
B
24
B
25
B
26
O
27
G
  1. B-Loyalty statement
  2. I-Relevant Information
  3. B-Ownership statement
  4. B-Was the entire account taken care of?
  5. O-Did we answer the customers questions/issue resolved?
  6. I-Sprinkling LAST name
  7. G-Documentation is clear accurate with details
  8. O-Full Name of caller documented
  9. G-Highlighting Benefits
  10. G-Chimney
  11. I-Articulation
  12. O-Identified possible alternatives
  13. N-Documented call completely
  14. O-24/7
  15. N-May I and Verifying account
  16. I-Accurate information
  17. N-Check for customers acceptance and understanding
  18. G-Greeting
  19. N-Updating Contacts
  20. G-Clear Information
  21. N-Anything Else
  22. I-Pace (3-7 seconds)
  23. B-Recap
  24. B-Asking Questions
  25. B-Extra Information
  26. O-Tone
  27. G-Actively Listening