(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Full Name of caller documented
O-Tone
I-Relevant Information
N-Check for customers acceptance and understanding
N-May I and Verifying account
N-Documented call completely
B-Recap
B-Ownership statement
B-Was the entire account taken care of?
I-Articulation
O-24/7
B-Loyalty statement
I-Pace
(3-7 seconds)
O-Did we answer the customers questions/issue resolved?