Receive acomplimenton customerservice skillsParaphrasewhat acustomer saidto confirm youunderstand theproblemDiffuse adifficultsituationEmpathizewith acustomerEnd aninterview orcall on apositive noteReach outand connectwith 3co-workersRead anarticle aboutcustomerexperienceTake actionon youroldestpendingcaseGivecondolencesto a customerexperiencinga lossMake acustomerlaughUse one ofthe dailycustomerservice tipsHelp acustomercomplete theirbusiness on thefirst contactFollow upwith acustomer ontheir caseShareknowledge witha co-worker tosolve acustomerservice problemHelpsomeonewith theironlineaccountHelp aco-workersolve acustomer'sproblemExplaindifferentways youcan help to acustomerStay in controlduring aconversationwith a difficultcustomerAsk "whatcan I doto help?"Watch aVOD oncustomerservice skillsReassurea worriedcustomerUse aco-worker asa resourcefor solving aproblemReceive thankyou fromcustomer forprovidingexcellent serviceTeach acustomer aboutan onlineservice optionthey were notaware ofReceive acomplimenton customerservice skillsParaphrasewhat acustomer saidto confirm youunderstand theproblemDiffuse adifficultsituationEmpathizewith acustomerEnd aninterview orcall on apositive noteReach outand connectwith 3co-workersRead anarticle aboutcustomerexperienceTake actionon youroldestpendingcaseGivecondolencesto a customerexperiencinga lossMake acustomerlaughUse one ofthe dailycustomerservice tipsHelp acustomercomplete theirbusiness on thefirst contactFollow upwith acustomer ontheir caseShareknowledge witha co-worker tosolve acustomerservice problemHelpsomeonewith theironlineaccountHelp aco-workersolve acustomer'sproblemExplaindifferentways youcan help to acustomerStay in controlduring aconversationwith a difficultcustomerAsk "whatcan I doto help?"Watch aVOD oncustomerservice skillsReassurea worriedcustomerUse aco-worker asa resourcefor solving aproblemReceive thankyou fromcustomer forprovidingexcellent serviceTeach acustomer aboutan onlineservice optionthey were notaware of

Customer Service Week Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a compliment on customer service skills
  2. Paraphrase what a customer said to confirm you understand the problem
  3. Diffuse a difficult situation
  4. Empathize with a customer
  5. End an interview or call on a positive note
  6. Reach out and connect with 3 co-workers
  7. Read an article about customer experience
  8. Take action on your oldest pending case
  9. Give condolences to a customer experiencing a loss
  10. Make a customer laugh
  11. Use one of the daily customer service tips
  12. Help a customer complete their business on the first contact
  13. Follow up with a customer on their case
  14. Share knowledge with a co-worker to solve a customer service problem
  15. Help someone with their online account
  16. Help a co-worker solve a customer's problem
  17. Explain different ways you can help to a customer
  18. Stay in control during a conversation with a difficult customer
  19. Ask "what can I do to help?"
  20. Watch a VOD on customer service skills
  21. Reassure a worried customer
  22. Use a co-worker as a resource for solving a problem
  23. Receive thank you from customer for providing excellent service
  24. Teach a customer about an online service option they were not aware of