(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Diffuse a difficult situation
Ask "what can I do to help?"
Give condolences to a customer experiencing a loss
Watch a VOD on customer service skills
Empathize with a customer
Help someone with their online account
Receive thank you from customer for providing excellent service
Make a customer laugh
End an interview or call on a positive note
Read an article about customer experience
Take action on your oldest pending case
Stay in control during a conversation with a difficult customer
Explain different ways you can help to a customer
Receive a compliment on customer service skills
Teach a customer about an online service option they were not aware of
Follow up with a customer on their case
Reach out and connect with 3
co-workers
Reassure a worried customer
Paraphrase what a customer said to confirm you understand the problem
Help a customer complete their business on the first contact
Help a
co-worker solve a customer's problem
Use a
co-worker as a resource for solving a problem
Share knowledge with a co-worker to solve a customer service problem
