(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Diffuse a difficult situation
Reach out and connect with 3
co-workers
Use a
co-worker as a resource for solving a problem
Make a customer laugh
End an interview or call on a positive note
Help someone with their online account
Empathize with a customer
Help a customer complete their business on the first contact
Take action on your oldest pending case
Receive a compliment on customer service skills
Read an article about customer experience
Receive thank you from customer for providing excellent service
Use one of the daily customer service tips
Reassure a worried customer
Follow up with a customer on their case
Ask "what can I do to help?"
Explain different ways you can help to a customer
Give condolences to a customer experiencing a loss
Help a
co-worker solve a customer's problem
Paraphrase what a customer said to confirm you understand the problem
Stay in control during a conversation with a difficult customer
Teach a customer about an online service option they were not aware of
Share knowledge with a co-worker to solve a customer service problem
