(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Stay in control during a conversation with a difficult customer
Empathize with a customer
Receive thank you from customer for providing excellent service
Use a
co-worker as a resource for solving a problem
Teach a customer about an online service option they were not aware of
Make a customer laugh
Paraphrase what a customer said to confirm you understand the problem
Share knowledge with a co-worker to solve a customer service problem
Explain different ways you can help to a customer
Reassure a worried customer
Use one of the daily customer service tips
Watch a VOD on customer service skills
Receive a compliment on customer service skills
Give condolences to a customer experiencing a loss
Reach out and connect with 3
co-workers
Read an article about customer experience
Ask "what can I do to help?"
Help someone with their online account
Help a
co-worker solve a customer's problem
Diffuse a difficult situation
Take action on your oldest pending case
End an interview or call on a positive note
Help a customer complete their business on the first contact
