Diffuse adifficultsituationAsk "whatcan I doto help?"Givecondolencesto a customerexperiencinga lossWatch aVOD oncustomerservice skillsEmpathizewith acustomerHelpsomeonewith theironlineaccountReceive thankyou fromcustomer forprovidingexcellent serviceMake acustomerlaughEnd aninterview orcall on apositive noteRead anarticle aboutcustomerexperienceTake actionon youroldestpendingcaseStay in controlduring aconversationwith a difficultcustomerExplaindifferentways youcan help to acustomerReceive acomplimenton customerservice skillsTeach acustomer aboutan onlineservice optionthey were notaware ofFollow upwith acustomer ontheir caseReach outand connectwith 3co-workersReassurea worriedcustomerParaphrasewhat acustomer saidto confirm youunderstand theproblemHelp acustomercomplete theirbusiness on thefirst contactHelp aco-workersolve acustomer'sproblemUse aco-worker asa resourcefor solving aproblemShareknowledge witha co-worker tosolve acustomerservice problemUse one ofthe dailycustomerservice tipsDiffuse adifficultsituationAsk "whatcan I doto help?"Givecondolencesto a customerexperiencinga lossWatch aVOD oncustomerservice skillsEmpathizewith acustomerHelpsomeonewith theironlineaccountReceive thankyou fromcustomer forprovidingexcellent serviceMake acustomerlaughEnd aninterview orcall on apositive noteRead anarticle aboutcustomerexperienceTake actionon youroldestpendingcaseStay in controlduring aconversationwith a difficultcustomerExplaindifferentways youcan help to acustomerReceive acomplimenton customerservice skillsTeach acustomer aboutan onlineservice optionthey were notaware ofFollow upwith acustomer ontheir caseReach outand connectwith 3co-workersReassurea worriedcustomerParaphrasewhat acustomer saidto confirm youunderstand theproblemHelp acustomercomplete theirbusiness on thefirst contactHelp aco-workersolve acustomer'sproblemUse aco-worker asa resourcefor solving aproblemShareknowledge witha co-worker tosolve acustomerservice problemUse one ofthe dailycustomerservice tips

Customer Service Week Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Diffuse a difficult situation
  2. Ask "what can I do to help?"
  3. Give condolences to a customer experiencing a loss
  4. Watch a VOD on customer service skills
  5. Empathize with a customer
  6. Help someone with their online account
  7. Receive thank you from customer for providing excellent service
  8. Make a customer laugh
  9. End an interview or call on a positive note
  10. Read an article about customer experience
  11. Take action on your oldest pending case
  12. Stay in control during a conversation with a difficult customer
  13. Explain different ways you can help to a customer
  14. Receive a compliment on customer service skills
  15. Teach a customer about an online service option they were not aware of
  16. Follow up with a customer on their case
  17. Reach out and connect with 3 co-workers
  18. Reassure a worried customer
  19. Paraphrase what a customer said to confirm you understand the problem
  20. Help a customer complete their business on the first contact
  21. Help a co-worker solve a customer's problem
  22. Use a co-worker as a resource for solving a problem
  23. Share knowledge with a co-worker to solve a customer service problem
  24. Use one of the daily customer service tips