(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Receive a compliment on customer service skills
Paraphrase what a customer said to confirm you understand the problem
Diffuse a difficult situation
Empathize with a customer
End an interview or call on a positive note
Reach out and connect with 3
co-workers
Read an article about customer experience
Take action on your oldest pending case
Give condolences to a customer experiencing a loss
Make a customer laugh
Use one of the daily customer service tips
Help a customer complete their business on the first contact
Follow up with a customer on their case
Share knowledge with a co-worker to solve a customer service problem
Help someone with their online account
Help a
co-worker solve a customer's problem
Explain different ways you can help to a customer
Stay in control during a conversation with a difficult customer
Ask "what can I do to help?"
Watch a VOD on customer service skills
Reassure a worried customer
Use a
co-worker as a resource for solving a problem
Receive thank you from customer for providing excellent service
Teach a customer about an online service option they were not aware of
