(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Recap
Resolve by providing the proper solution
Apologize when appropriate
Own the call - I can help you with.....
Include Complete Notes prior to closing the call
De-Escalate upset caller
Paraphrase the customers need
Use your resources
Proper Saks Greeting
Set expectations and next steps
Actively listen to the customers need(s)
Provide Options
Proper Saks Closing
Use the customer name at least 3 times throughout the call
