(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Paraphrase the customers need
Resolve by providing the proper solution
Create an atmosphere of Trust
Proper Saks Greeting
Make a connection / Empathize
De-Escalate upset caller
Verify the Caller
Courteous - Please and Thank you
Recap
Professional Tone
Use the customer name at least 3 times throughout the call
