(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Include Complete Notes prior to closing the call
Resolve by providing the proper solution
Courteous - Please and Thank you
Professional Tone
Actively listen to the customers need(s)
Personalize - May I call you (enter first name)?
Inspire Confidence - What I can do is...
Recap
Show Patience
Proper Saks Closing
Ask the right questions
Paraphrase the customers need
Make a connection / Empathize
Set expectations and next steps
Use the customer name at least 3 times throughout the call
