ProperSaksGreetingAsk therightquestionsProfessionalToneShowPatienceUse thecustomer nameat least 3 timesthroughout thecallIncludeCompleteNotes priorto closingthe callActivelylisten to thecustomersneed(s)ApologizewhenappropriatePersonalize -May I callyou (enterfirst name)?VerifytheCallerResolve byprovidingthe propersolutionCommunicateClearlyDe-EscalateupsetcallerMake aconnection/EmpathizeOwn thecall - I canhelp youwith.....RecapInspireConfidence- What Ican do is...Courteous- Pleaseand ThankyouParaphrasethecustomersneedProvideOptionsUse yourresourcesSetexpectationsand nextstepsProperSaksClosingCreate anatmosphereof TrustProperSaksGreetingAsk therightquestionsProfessionalToneShowPatienceUse thecustomer nameat least 3 timesthroughout thecallIncludeCompleteNotes priorto closingthe callActivelylisten to thecustomersneed(s)ApologizewhenappropriatePersonalize -May I callyou (enterfirst name)?VerifytheCallerResolve byprovidingthe propersolutionCommunicateClearlyDe-EscalateupsetcallerMake aconnection/EmpathizeOwn thecall - I canhelp youwith.....RecapInspireConfidence- What Ican do is...Courteous- Pleaseand ThankyouParaphrasethecustomersneedProvideOptionsUse yourresourcesSetexpectationsand nextstepsProperSaksClosingCreate anatmosphereof Trust

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proper Saks Greeting
  2. Ask the right questions
  3. Professional Tone
  4. Show Patience
  5. Use the customer name at least 3 times throughout the call
  6. Include Complete Notes prior to closing the call
  7. Actively listen to the customers need(s)
  8. Apologize when appropriate
  9. Personalize - May I call you (enter first name)?
  10. Verify the Caller
  11. Resolve by providing the proper solution
  12. Communicate Clearly
  13. De-Escalate upset caller
  14. Make a connection / Empathize
  15. Own the call - I can help you with.....
  16. Recap
  17. Inspire Confidence - What I can do is...
  18. Courteous - Please and Thank you
  19. Paraphrase the customers need
  20. Provide Options
  21. Use your resources
  22. Set expectations and next steps
  23. Proper Saks Closing
  24. Create an atmosphere of Trust