Use thecustomer nameat least 3 timesthroughout thecallResolve byprovidingthe propersolutionDe-EscalateupsetcallerAsk therightquestionsProvideOptionsParaphrasethecustomersneedIncludeCompleteNotes priorto closingthe callCreate anatmosphereof TrustSetexpectationsand nextstepsRecapOwn thecall - I canhelp youwith.....CommunicateClearlyProperSaksClosingActivelylisten to thecustomersneed(s)InspireConfidence- What Ican do is...Use yourresourcesMake aconnection/EmpathizeProperSaksGreetingApologizewhenappropriateShowPatienceProfessionalTonePersonalize -May I callyou (enterfirst name)?VerifytheCallerCourteous- Pleaseand ThankyouUse thecustomer nameat least 3 timesthroughout thecallResolve byprovidingthe propersolutionDe-EscalateupsetcallerAsk therightquestionsProvideOptionsParaphrasethecustomersneedIncludeCompleteNotes priorto closingthe callCreate anatmosphereof TrustSetexpectationsand nextstepsRecapOwn thecall - I canhelp youwith.....CommunicateClearlyProperSaksClosingActivelylisten to thecustomersneed(s)InspireConfidence- What Ican do is...Use yourresourcesMake aconnection/EmpathizeProperSaksGreetingApologizewhenappropriateShowPatienceProfessionalTonePersonalize -May I callyou (enterfirst name)?VerifytheCallerCourteous- Pleaseand Thankyou

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Use the customer name at least 3 times throughout the call
  2. Resolve by providing the proper solution
  3. De-Escalate upset caller
  4. Ask the right questions
  5. Provide Options
  6. Paraphrase the customers need
  7. Include Complete Notes prior to closing the call
  8. Create an atmosphere of Trust
  9. Set expectations and next steps
  10. Recap
  11. Own the call - I can help you with.....
  12. Communicate Clearly
  13. Proper Saks Closing
  14. Actively listen to the customers need(s)
  15. Inspire Confidence - What I can do is...
  16. Use your resources
  17. Make a connection / Empathize
  18. Proper Saks Greeting
  19. Apologize when appropriate
  20. Show Patience
  21. Professional Tone
  22. Personalize - May I call you (enter first name)?
  23. Verify the Caller
  24. Courteous - Please and Thank you