ProfessionalToneApologizewhenappropriateUse yourresourcesPersonalize -May I callyou (enterfirst name)?IncludeCompleteNotes priorto closingthe callParaphrasethecustomersneedAsk therightquestionsCommunicateClearlyCourteous- Pleaseand ThankyouVerifytheCallerProperSaksGreetingCreate anatmosphereof TrustInspireConfidence- What Ican do is...ProvideOptionsShowPatienceMake aconnection/EmpathizeResolve byprovidingthe propersolutionDe-EscalateupsetcallerRecapOwn thecall - I canhelp youwith.....Use thecustomer nameat least 3 timesthroughout thecallActivelylisten to thecustomersneed(s)ProperSaksClosingSetexpectationsand nextstepsProfessionalToneApologizewhenappropriateUse yourresourcesPersonalize -May I callyou (enterfirst name)?IncludeCompleteNotes priorto closingthe callParaphrasethecustomersneedAsk therightquestionsCommunicateClearlyCourteous- Pleaseand ThankyouVerifytheCallerProperSaksGreetingCreate anatmosphereof TrustInspireConfidence- What Ican do is...ProvideOptionsShowPatienceMake aconnection/EmpathizeResolve byprovidingthe propersolutionDe-EscalateupsetcallerRecapOwn thecall - I canhelp youwith.....Use thecustomer nameat least 3 timesthroughout thecallActivelylisten to thecustomersneed(s)ProperSaksClosingSetexpectationsand nextsteps

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Professional Tone
  2. Apologize when appropriate
  3. Use your resources
  4. Personalize - May I call you (enter first name)?
  5. Include Complete Notes prior to closing the call
  6. Paraphrase the customers need
  7. Ask the right questions
  8. Communicate Clearly
  9. Courteous - Please and Thank you
  10. Verify the Caller
  11. Proper Saks Greeting
  12. Create an atmosphere of Trust
  13. Inspire Confidence - What I can do is...
  14. Provide Options
  15. Show Patience
  16. Make a connection / Empathize
  17. Resolve by providing the proper solution
  18. De-Escalate upset caller
  19. Recap
  20. Own the call - I can help you with.....
  21. Use the customer name at least 3 times throughout the call
  22. Actively listen to the customers need(s)
  23. Proper Saks Closing
  24. Set expectations and next steps