(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Set expectations and next steps
De-Escalate upset caller
Proper Saks Greeting
Resolve by providing the proper solution
Make a connection / Empathize
Recap
Verify the Caller
Paraphrase the customers need
Include Complete Notes prior to closing the call
Use your resources
Apologize when appropriate
Create an atmosphere of Trust
Inspire Confidence - What I can do is...
Courteous - Please and Thank you
Proper Saks Closing
Use the customer name at least 3 times throughout the call
