Courteous- Pleaseand ThankyouVerifytheCallerOwn thecall - I canhelp youwith.....Activelylisten to thecustomersneed(s)ApologizewhenappropriateDe-EscalateupsetcallerRecapProperSaksClosingParaphrasethecustomersneedProperSaksGreetingAsk therightquestionsProvideOptionsIncludeCompleteNotes priorto closingthe callUse thecustomer nameat least 3 timesthroughout thecallCreate anatmosphereof TrustUse yourresourcesPersonalize -May I callyou (enterfirst name)?Resolve byprovidingthe propersolutionCommunicateClearlyShowPatienceSetexpectationsand nextstepsProfessionalToneMake aconnection/EmpathizeInspireConfidence- What Ican do is...Courteous- Pleaseand ThankyouVerifytheCallerOwn thecall - I canhelp youwith.....Activelylisten to thecustomersneed(s)ApologizewhenappropriateDe-EscalateupsetcallerRecapProperSaksClosingParaphrasethecustomersneedProperSaksGreetingAsk therightquestionsProvideOptionsIncludeCompleteNotes priorto closingthe callUse thecustomer nameat least 3 timesthroughout thecallCreate anatmosphereof TrustUse yourresourcesPersonalize -May I callyou (enterfirst name)?Resolve byprovidingthe propersolutionCommunicateClearlyShowPatienceSetexpectationsand nextstepsProfessionalToneMake aconnection/EmpathizeInspireConfidence- What Ican do is...

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Courteous - Please and Thank you
  2. Verify the Caller
  3. Own the call - I can help you with.....
  4. Actively listen to the customers need(s)
  5. Apologize when appropriate
  6. De-Escalate upset caller
  7. Recap
  8. Proper Saks Closing
  9. Paraphrase the customers need
  10. Proper Saks Greeting
  11. Ask the right questions
  12. Provide Options
  13. Include Complete Notes prior to closing the call
  14. Use the customer name at least 3 times throughout the call
  15. Create an atmosphere of Trust
  16. Use your resources
  17. Personalize - May I call you (enter first name)?
  18. Resolve by providing the proper solution
  19. Communicate Clearly
  20. Show Patience
  21. Set expectations and next steps
  22. Professional Tone
  23. Make a connection / Empathize
  24. Inspire Confidence - What I can do is...