Use yourresourcesRecapParaphrasethecustomersneedProvideOptionsVerifytheCallerApologizewhenappropriateShowPatienceCreate anatmosphereof TrustPersonalize -May I callyou (enterfirst name)?InspireConfidence- What Ican do is...Resolve byprovidingthe propersolutionCommunicateClearlyDe-EscalateupsetcallerSetexpectationsand nextstepsOwn thecall - I canhelp youwith.....Ask therightquestionsCourteous- Pleaseand ThankyouIncludeCompleteNotes priorto closingthe callProperSaksGreetingActivelylisten to thecustomersneed(s)Make aconnection/EmpathizeProperSaksClosingUse thecustomer nameat least 3 timesthroughout thecallProfessionalToneUse yourresourcesRecapParaphrasethecustomersneedProvideOptionsVerifytheCallerApologizewhenappropriateShowPatienceCreate anatmosphereof TrustPersonalize -May I callyou (enterfirst name)?InspireConfidence- What Ican do is...Resolve byprovidingthe propersolutionCommunicateClearlyDe-EscalateupsetcallerSetexpectationsand nextstepsOwn thecall - I canhelp youwith.....Ask therightquestionsCourteous- Pleaseand ThankyouIncludeCompleteNotes priorto closingthe callProperSaksGreetingActivelylisten to thecustomersneed(s)Make aconnection/EmpathizeProperSaksClosingUse thecustomer nameat least 3 timesthroughout thecallProfessionalTone

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Use your resources
  2. Recap
  3. Paraphrase the customers need
  4. Provide Options
  5. Verify the Caller
  6. Apologize when appropriate
  7. Show Patience
  8. Create an atmosphere of Trust
  9. Personalize - May I call you (enter first name)?
  10. Inspire Confidence - What I can do is...
  11. Resolve by providing the proper solution
  12. Communicate Clearly
  13. De-Escalate upset caller
  14. Set expectations and next steps
  15. Own the call - I can help you with.....
  16. Ask the right questions
  17. Courteous - Please and Thank you
  18. Include Complete Notes prior to closing the call
  19. Proper Saks Greeting
  20. Actively listen to the customers need(s)
  21. Make a connection / Empathize
  22. Proper Saks Closing
  23. Use the customer name at least 3 times throughout the call
  24. Professional Tone