Make aconnection/EmpathizeRecapShowPatienceParaphrasethecustomersneedUse thecustomer nameat least 3 timesthroughout thecallDe-EscalateupsetcallerPersonalize -May I callyou (enterfirst name)?CommunicateClearlyUse yourresourcesProperSaksClosingSetexpectationsand nextstepsProperSaksGreetingActivelylisten to thecustomersneed(s)IncludeCompleteNotes priorto closingthe callInspireConfidence- What Ican do is...Ask therightquestionsCreate anatmosphereof TrustProvideOptionsApologizewhenappropriateProfessionalToneResolve byprovidingthe propersolutionOwn thecall - I canhelp youwith.....Courteous- Pleaseand ThankyouVerifytheCallerMake aconnection/EmpathizeRecapShowPatienceParaphrasethecustomersneedUse thecustomer nameat least 3 timesthroughout thecallDe-EscalateupsetcallerPersonalize -May I callyou (enterfirst name)?CommunicateClearlyUse yourresourcesProperSaksClosingSetexpectationsand nextstepsProperSaksGreetingActivelylisten to thecustomersneed(s)IncludeCompleteNotes priorto closingthe callInspireConfidence- What Ican do is...Ask therightquestionsCreate anatmosphereof TrustProvideOptionsApologizewhenappropriateProfessionalToneResolve byprovidingthe propersolutionOwn thecall - I canhelp youwith.....Courteous- Pleaseand ThankyouVerifytheCaller

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a connection / Empathize
  2. Recap
  3. Show Patience
  4. Paraphrase the customers need
  5. Use the customer name at least 3 times throughout the call
  6. De-Escalate upset caller
  7. Personalize - May I call you (enter first name)?
  8. Communicate Clearly
  9. Use your resources
  10. Proper Saks Closing
  11. Set expectations and next steps
  12. Proper Saks Greeting
  13. Actively listen to the customers need(s)
  14. Include Complete Notes prior to closing the call
  15. Inspire Confidence - What I can do is...
  16. Ask the right questions
  17. Create an atmosphere of Trust
  18. Provide Options
  19. Apologize when appropriate
  20. Professional Tone
  21. Resolve by providing the proper solution
  22. Own the call - I can help you with.....
  23. Courteous - Please and Thank you
  24. Verify the Caller