(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use your resources
Set expectations and next steps
Show Patience
Resolve by providing the proper solution
Include Complete Notes prior to closing the call
Personalize - May I call you (enter first name)?
Use the customer name at least 3 times throughout the call
