RecapResolve byprovidingthe propersolutionApologizewhenappropriateOwn thecall - I canhelp youwith.....IncludeCompleteNotes priorto closingthe callDe-EscalateupsetcallerParaphrasethecustomersneedUse yourresourcesProperSaksGreetingSetexpectationsand nextstepsActivelylisten to thecustomersneed(s)ProvideOptionsProperSaksClosingUse thecustomer nameat least 3 timesthroughout thecallCreate anatmosphereof TrustCommunicateClearlyMake aconnection/EmpathizeProfessionalToneShowPatiencePersonalize -May I callyou (enterfirst name)?Ask therightquestionsInspireConfidence- What Ican do is...VerifytheCallerCourteous- Pleaseand ThankyouRecapResolve byprovidingthe propersolutionApologizewhenappropriateOwn thecall - I canhelp youwith.....IncludeCompleteNotes priorto closingthe callDe-EscalateupsetcallerParaphrasethecustomersneedUse yourresourcesProperSaksGreetingSetexpectationsand nextstepsActivelylisten to thecustomersneed(s)ProvideOptionsProperSaksClosingUse thecustomer nameat least 3 timesthroughout thecallCreate anatmosphereof TrustCommunicateClearlyMake aconnection/EmpathizeProfessionalToneShowPatiencePersonalize -May I callyou (enterfirst name)?Ask therightquestionsInspireConfidence- What Ican do is...VerifytheCallerCourteous- Pleaseand Thankyou

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Recap
  2. Resolve by providing the proper solution
  3. Apologize when appropriate
  4. Own the call - I can help you with.....
  5. Include Complete Notes prior to closing the call
  6. De-Escalate upset caller
  7. Paraphrase the customers need
  8. Use your resources
  9. Proper Saks Greeting
  10. Set expectations and next steps
  11. Actively listen to the customers need(s)
  12. Provide Options
  13. Proper Saks Closing
  14. Use the customer name at least 3 times throughout the call
  15. Create an atmosphere of Trust
  16. Communicate Clearly
  17. Make a connection / Empathize
  18. Professional Tone
  19. Show Patience
  20. Personalize - May I call you (enter first name)?
  21. Ask the right questions
  22. Inspire Confidence - What I can do is...
  23. Verify the Caller
  24. Courteous - Please and Thank you