ApologizewhenappropriatePersonalize -May I callyou (enterfirst name)?Ask therightquestionsVerifytheCallerResolve byprovidingthe propersolutionShowPatienceProfessionalToneCreate anatmosphereof TrustDe-EscalateupsetcallerSetexpectationsand nextstepsProperSaksGreetingProperSaksClosingMake aconnection/EmpathizeProvideOptionsIncludeCompleteNotes priorto closingthe callActivelylisten to thecustomersneed(s)RecapUse yourresourcesParaphrasethecustomersneedCourteous- Pleaseand ThankyouCommunicateClearlyInspireConfidence- What Ican do is...Own thecall - I canhelp youwith.....Use thecustomer nameat least 3 timesthroughout thecallApologizewhenappropriatePersonalize -May I callyou (enterfirst name)?Ask therightquestionsVerifytheCallerResolve byprovidingthe propersolutionShowPatienceProfessionalToneCreate anatmosphereof TrustDe-EscalateupsetcallerSetexpectationsand nextstepsProperSaksGreetingProperSaksClosingMake aconnection/EmpathizeProvideOptionsIncludeCompleteNotes priorto closingthe callActivelylisten to thecustomersneed(s)RecapUse yourresourcesParaphrasethecustomersneedCourteous- Pleaseand ThankyouCommunicateClearlyInspireConfidence- What Ican do is...Own thecall - I canhelp youwith.....Use thecustomer nameat least 3 timesthroughout thecall

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologize when appropriate
  2. Personalize - May I call you (enter first name)?
  3. Ask the right questions
  4. Verify the Caller
  5. Resolve by providing the proper solution
  6. Show Patience
  7. Professional Tone
  8. Create an atmosphere of Trust
  9. De-Escalate upset caller
  10. Set expectations and next steps
  11. Proper Saks Greeting
  12. Proper Saks Closing
  13. Make a connection / Empathize
  14. Provide Options
  15. Include Complete Notes prior to closing the call
  16. Actively listen to the customers need(s)
  17. Recap
  18. Use your resources
  19. Paraphrase the customers need
  20. Courteous - Please and Thank you
  21. Communicate Clearly
  22. Inspire Confidence - What I can do is...
  23. Own the call - I can help you with.....
  24. Use the customer name at least 3 times throughout the call