IncludeCompleteNotes priorto closingthe callMake aconnection/EmpathizeProfessionalToneProperSaksGreetingShowPatienceRecapApologizewhenappropriateUse thecustomer nameat least 3 timesthroughout thecallCreate anatmosphereof TrustSetexpectationsand nextstepsDe-EscalateupsetcallerPersonalize -May I callyou (enterfirst name)?ProvideOptionsActivelylisten to thecustomersneed(s)ParaphrasethecustomersneedProperSaksClosingCourteous- Pleaseand ThankyouCommunicateClearlyOwn thecall - I canhelp youwith.....Use yourresourcesVerifytheCallerAsk therightquestionsInspireConfidence- What Ican do is...Resolve byprovidingthe propersolutionIncludeCompleteNotes priorto closingthe callMake aconnection/EmpathizeProfessionalToneProperSaksGreetingShowPatienceRecapApologizewhenappropriateUse thecustomer nameat least 3 timesthroughout thecallCreate anatmosphereof TrustSetexpectationsand nextstepsDe-EscalateupsetcallerPersonalize -May I callyou (enterfirst name)?ProvideOptionsActivelylisten to thecustomersneed(s)ParaphrasethecustomersneedProperSaksClosingCourteous- Pleaseand ThankyouCommunicateClearlyOwn thecall - I canhelp youwith.....Use yourresourcesVerifytheCallerAsk therightquestionsInspireConfidence- What Ican do is...Resolve byprovidingthe propersolution

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Include Complete Notes prior to closing the call
  2. Make a connection / Empathize
  3. Professional Tone
  4. Proper Saks Greeting
  5. Show Patience
  6. Recap
  7. Apologize when appropriate
  8. Use the customer name at least 3 times throughout the call
  9. Create an atmosphere of Trust
  10. Set expectations and next steps
  11. De-Escalate upset caller
  12. Personalize - May I call you (enter first name)?
  13. Provide Options
  14. Actively listen to the customers need(s)
  15. Paraphrase the customers need
  16. Proper Saks Closing
  17. Courteous - Please and Thank you
  18. Communicate Clearly
  19. Own the call - I can help you with.....
  20. Use your resources
  21. Verify the Caller
  22. Ask the right questions
  23. Inspire Confidence - What I can do is...
  24. Resolve by providing the proper solution