Own thecall - I canhelp youwith.....RecapMake aconnection/EmpathizeUse yourresourcesInspireConfidence- What Ican do is...Resolve byprovidingthe propersolutionCourteous- Pleaseand ThankyouPersonalize -May I callyou (enterfirst name)?ProfessionalToneProperSaksGreetingCreate anatmosphereof TrustApologizewhenappropriateVerifytheCallerShowPatienceDe-EscalateupsetcallerAsk therightquestionsSetexpectationsand nextstepsProvideOptionsIncludeCompleteNotes priorto closingthe callUse thecustomer nameat least 3 timesthroughout thecallActivelylisten to thecustomersneed(s)ProperSaksClosingCommunicateClearlyParaphrasethecustomersneedOwn thecall - I canhelp youwith.....RecapMake aconnection/EmpathizeUse yourresourcesInspireConfidence- What Ican do is...Resolve byprovidingthe propersolutionCourteous- Pleaseand ThankyouPersonalize -May I callyou (enterfirst name)?ProfessionalToneProperSaksGreetingCreate anatmosphereof TrustApologizewhenappropriateVerifytheCallerShowPatienceDe-EscalateupsetcallerAsk therightquestionsSetexpectationsand nextstepsProvideOptionsIncludeCompleteNotes priorto closingthe callUse thecustomer nameat least 3 timesthroughout thecallActivelylisten to thecustomersneed(s)ProperSaksClosingCommunicateClearlyParaphrasethecustomersneed

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Own the call - I can help you with.....
  2. Recap
  3. Make a connection / Empathize
  4. Use your resources
  5. Inspire Confidence - What I can do is...
  6. Resolve by providing the proper solution
  7. Courteous - Please and Thank you
  8. Personalize - May I call you (enter first name)?
  9. Professional Tone
  10. Proper Saks Greeting
  11. Create an atmosphere of Trust
  12. Apologize when appropriate
  13. Verify the Caller
  14. Show Patience
  15. De-Escalate upset caller
  16. Ask the right questions
  17. Set expectations and next steps
  18. Provide Options
  19. Include Complete Notes prior to closing the call
  20. Use the customer name at least 3 times throughout the call
  21. Actively listen to the customers need(s)
  22. Proper Saks Closing
  23. Communicate Clearly
  24. Paraphrase the customers need