InspireConfidence- What Ican do is...ProfessionalToneAsk therightquestionsSetexpectationsand nextstepsProperSaksGreetingVerifytheCallerCommunicateClearlyOwn thecall - I canhelp youwith.....Create anatmosphereof TrustUse yourresourcesDe-EscalateupsetcallerApologizewhenappropriateShowPatienceActivelylisten to thecustomersneed(s)Resolve byprovidingthe propersolutionPersonalize -May I callyou (enterfirst name)?Use thecustomer nameat least 3 timesthroughout thecallParaphrasethecustomersneedIncludeCompleteNotes priorto closingthe callMake aconnection/EmpathizeProperSaksClosingCourteous- Pleaseand ThankyouProvideOptionsRecapInspireConfidence- What Ican do is...ProfessionalToneAsk therightquestionsSetexpectationsand nextstepsProperSaksGreetingVerifytheCallerCommunicateClearlyOwn thecall - I canhelp youwith.....Create anatmosphereof TrustUse yourresourcesDe-EscalateupsetcallerApologizewhenappropriateShowPatienceActivelylisten to thecustomersneed(s)Resolve byprovidingthe propersolutionPersonalize -May I callyou (enterfirst name)?Use thecustomer nameat least 3 timesthroughout thecallParaphrasethecustomersneedIncludeCompleteNotes priorto closingthe callMake aconnection/EmpathizeProperSaksClosingCourteous- Pleaseand ThankyouProvideOptionsRecap

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inspire Confidence - What I can do is...
  2. Professional Tone
  3. Ask the right questions
  4. Set expectations and next steps
  5. Proper Saks Greeting
  6. Verify the Caller
  7. Communicate Clearly
  8. Own the call - I can help you with.....
  9. Create an atmosphere of Trust
  10. Use your resources
  11. De-Escalate upset caller
  12. Apologize when appropriate
  13. Show Patience
  14. Actively listen to the customers need(s)
  15. Resolve by providing the proper solution
  16. Personalize - May I call you (enter first name)?
  17. Use the customer name at least 3 times throughout the call
  18. Paraphrase the customers need
  19. Include Complete Notes prior to closing the call
  20. Make a connection / Empathize
  21. Proper Saks Closing
  22. Courteous - Please and Thank you
  23. Provide Options
  24. Recap