ProperSaksClosingCreate anatmosphereof TrustUse thecustomer nameat least 3 timesthroughout thecallUse yourresourcesProvideOptionsCourteous- Pleaseand ThankyouAsk therightquestionsShowPatienceRecapSetexpectationsand nextstepsPersonalize -May I callyou (enterfirst name)?ProfessionalToneInspireConfidence- What Ican do is...Make aconnection/EmpathizeCommunicateClearlyResolve byprovidingthe propersolutionDe-EscalateupsetcallerVerifytheCallerOwn thecall - I canhelp youwith.....IncludeCompleteNotes priorto closingthe callApologizewhenappropriateProperSaksGreetingActivelylisten to thecustomersneed(s)ParaphrasethecustomersneedProperSaksClosingCreate anatmosphereof TrustUse thecustomer nameat least 3 timesthroughout thecallUse yourresourcesProvideOptionsCourteous- Pleaseand ThankyouAsk therightquestionsShowPatienceRecapSetexpectationsand nextstepsPersonalize -May I callyou (enterfirst name)?ProfessionalToneInspireConfidence- What Ican do is...Make aconnection/EmpathizeCommunicateClearlyResolve byprovidingthe propersolutionDe-EscalateupsetcallerVerifytheCallerOwn thecall - I canhelp youwith.....IncludeCompleteNotes priorto closingthe callApologizewhenappropriateProperSaksGreetingActivelylisten to thecustomersneed(s)Paraphrasethecustomersneed

Saks Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proper Saks Closing
  2. Create an atmosphere of Trust
  3. Use the customer name at least 3 times throughout the call
  4. Use your resources
  5. Provide Options
  6. Courteous - Please and Thank you
  7. Ask the right questions
  8. Show Patience
  9. Recap
  10. Set expectations and next steps
  11. Personalize - May I call you (enter first name)?
  12. Professional Tone
  13. Inspire Confidence - What I can do is...
  14. Make a connection / Empathize
  15. Communicate Clearly
  16. Resolve by providing the proper solution
  17. De-Escalate upset caller
  18. Verify the Caller
  19. Own the call - I can help you with.....
  20. Include Complete Notes prior to closing the call
  21. Apologize when appropriate
  22. Proper Saks Greeting
  23. Actively listen to the customers need(s)
  24. Paraphrase the customers need