This bingo card has a free space and 24 words: Proper Saks Greeting, Verify the Caller, Personalize - May I call you (enter first name)?, Use the customer name at least 3 times throughout the call, Courteous - Please and Thank you, Actively listen to the customers need(s), Show Patience, Make a connection / Empathize, Apologize when appropriate, Paraphrase the customers need, Ask the right questions, Create an atmosphere of Trust, Own the call - I can help you with....., Use your resources, Provide Options, Resolve by providing the proper solution, Inspire Confidence - What I can do is..., Set expectations and next steps, De-Escalate upset caller, Professional Tone, Include Complete Notes prior to closing the call, Recap, Proper Saks Closing and Communicate Clearly.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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