You use the decision tree :) Patient refers to us as "KU" Had to No Show an appt Patient has no questions at the end of the call You wish a teammate good morning or good afternoon Patient makes you laugh Patient is an employee Patient comments on the weather Ran RTE Read Corporate Communications Posted lunch in the chat Patient has questions at the end of the call Patient needs interpreter Patient said they left a voicemail Had to late cancel an appt You make patient laugh Patient address needs to be updated Asked your supervisor a question Posted break in the chat Patient refers to you by name One of your teammates helps you with something Rescheduled an appointment Gave patient directions to their appointment Patient thanks you Patient is driving during your call Have to transfer to the RN Patient called to say they'd be late Patient is transferred to you by the Call Center Patient asks "how are you" You use the decision tree :) Patient refers to us as "KU" Had to No Show an appt Patient has no questions at the end of the call You wish a teammate good morning or good afternoon Patient makes you laugh Patient is an employee Patient comments on the weather Ran RTE Read Corporate Communications Posted lunch in the chat Patient has questions at the end of the call Patient needs interpreter Patient said they left a voicemail Had to late cancel an appt You make patient laugh Patient address needs to be updated Asked your supervisor a question Posted break in the chat Patient refers to you by name One of your teammates helps you with something Rescheduled an appointment Gave patient directions to their appointment Patient thanks you Patient is driving during your call Have to transfer to the RN Patient called to say they'd be late Patient is transferred to you by the Call Center Patient asks "how are you"
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You use the decision tree :)
Patient refers to us as "KU"
Had to No Show an appt
Patient has no questions at the end of the call
You wish a teammate good morning or good afternoon
Patient makes you laugh
Patient is an employee
Patient comments on the weather
Ran RTE
Read Corporate Communications
Posted lunch in the chat
Patient has questions at the end of the call
Patient needs interpreter
Patient said they left a voicemail
Had to late cancel an appt
You make patient laugh
Patient address needs to be updated
Asked your supervisor a question
Posted break in the chat
Patient refers to you by name
One of your teammates helps you with something
Rescheduled an appointment
Gave patient directions to their appointment
Patient thanks you
Patient is driving during your call
Have to transfer to the RN
Patient called to say they'd be late
Patient is transferred to you by the Call Center
Patient asks "how are you"
