You wish a teammate good morning or good afternoon Patient is transferred to you by the Call Center Patient refers to you by name Had to No Show an appt Patient said they left a voicemail Patient makes you laugh Patient thanks you Patient comments on the weather Asked your supervisor a question You make patient laugh Had to late cancel an appt Patient is driving during your call Patient asks "how are you" Patient has questions at the end of the call Posted break in the chat You use the decision tree :) Gave patient directions to their appointment One of your teammates helps you with something Patient has no questions at the end of the call Rescheduled an appointment Posted lunch in the chat Patient is an employee Patient address needs to be updated Patient called to say they'd be late Patient refers to us as "KU" Patient needs interpreter Read Corporate Communications Ran RTE Have to transfer to the RN You wish a teammate good morning or good afternoon Patient is transferred to you by the Call Center Patient refers to you by name Had to No Show an appt Patient said they left a voicemail Patient makes you laugh Patient thanks you Patient comments on the weather Asked your supervisor a question You make patient laugh Had to late cancel an appt Patient is driving during your call Patient asks "how are you" Patient has questions at the end of the call Posted break in the chat You use the decision tree :) Gave patient directions to their appointment One of your teammates helps you with something Patient has no questions at the end of the call Rescheduled an appointment Posted lunch in the chat Patient is an employee Patient address needs to be updated Patient called to say they'd be late Patient refers to us as "KU" Patient needs interpreter Read Corporate Communications Ran RTE Have to transfer to the RN
(Print)
You wish a teammate good morning or good afternoon
Patient is transferred to you by the Call Center
Patient refers to you by name
Had to No Show an appt
Patient said they left a voicemail
Patient makes you laugh
Patient thanks you
Patient comments on the weather
Asked your supervisor a question
You make patient laugh
Had to late cancel an appt
Patient is driving during your call
Patient asks "how are you"
Patient has questions at the end of the call
Posted break in the chat
You use the decision tree :)
Gave patient directions to their appointment
One of your teammates helps you with something
Patient has no questions at the end of the call
Rescheduled an appointment
Posted lunch in the chat
Patient is an employee
Patient address needs to be updated
Patient called to say they'd be late
Patient refers to us as "KU"
Patient needs interpreter
Read Corporate Communications
Ran RTE
Have to transfer to the RN
