(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Patient refers to you by name
Patient is driving during your call
Ran RTE
Gave patient directions to their appointment
Posted lunch in the chat
Patient needs interpreter
Patient said they left a voicemail
Patient asks "how are you"
Had to late cancel an appt
Patient has no questions at the end of the call
You make patient laugh
Had to No Show an appt
Patient has questions at the end of the call
Patient is transferred to you by the Call Center
Posted break in the chat
Asked your supervisor a question
Patient makes you laugh
Patient is an employee
Have to transfer to the RN
One of your teammates helps you with something
Rescheduled an appointment
Patient called to say they'd be late
You use the decision tree :)
Patient thanks you
You wish a teammate good morning or good afternoon