One of your teammates helps you with something Ran RTE Gave patient directions to their appointment Posted lunch in the chat Patient comments on the weather Patient has questions at the end of the call You wish a teammate good morning or good afternoon Read Corporate Communications Had to late cancel an appt Posted break in the chat Patient address needs to be updated Patient makes you laugh Patient refers to us as "KU" Patient is driving during your call Patient thanks you Patient said they left a voicemail Rescheduled an appointment Patient is transferred to you by the Call Center Patient needs interpreter Have to transfer to the RN Asked your supervisor a question Patient asks "how are you" Patient has no questions at the end of the call Had to No Show an appt You make patient laugh You use the decision tree :) Patient called to say they'd be late Patient refers to you by name Patient is an employee One of your teammates helps you with something Ran RTE Gave patient directions to their appointment Posted lunch in the chat Patient comments on the weather Patient has questions at the end of the call You wish a teammate good morning or good afternoon Read Corporate Communications Had to late cancel an appt Posted break in the chat Patient address needs to be updated Patient makes you laugh Patient refers to us as "KU" Patient is driving during your call Patient thanks you Patient said they left a voicemail Rescheduled an appointment Patient is transferred to you by the Call Center Patient needs interpreter Have to transfer to the RN Asked your supervisor a question Patient asks "how are you" Patient has no questions at the end of the call Had to No Show an appt You make patient laugh You use the decision tree :) Patient called to say they'd be late Patient refers to you by name Patient is an employee
(Print)
One of your teammates helps you with something
Ran RTE
Gave patient directions to their appointment
Posted lunch in the chat
Patient comments on the weather
Patient has questions at the end of the call
You wish a teammate good morning or good afternoon
Read Corporate Communications
Had to late cancel an appt
Posted break in the chat
Patient address needs to be updated
Patient makes you laugh
Patient refers to us as "KU"
Patient is driving during your call
Patient thanks you
Patient said they left a voicemail
Rescheduled an appointment
Patient is transferred to you by the Call Center
Patient needs interpreter
Have to transfer to the RN
Asked your supervisor a question
Patient asks "how are you"
Patient has no questions at the end of the call
Had to No Show an appt
You make patient laugh
You use the decision tree :)
Patient called to say they'd be late
Patient refers to you by name
Patient is an employee
