Ran RTE Have to transfer to the RN Patient is an employee Patient is driving during your call Patient said they left a voicemail Posted break in the chat You make patient laugh You wish a teammate good morning or good afternoon One of your teammates helps you with something Patient has no questions at the end of the call Had to No Show an appt Had to late cancel an appt Gave patient directions to their appointment Patient asks "how are you" You use the decision tree :) Read Corporate Communications Patient needs interpreter Patient thanks you Rescheduled an appointment Patient makes you laugh Patient called to say they'd be late Patient address needs to be updated Asked your supervisor a question Patient refers to us as "KU" Posted lunch in the chat Patient comments on the weather Patient is transferred to you by the Call Center Patient has questions at the end of the call Patient refers to you by name Ran RTE Have to transfer to the RN Patient is an employee Patient is driving during your call Patient said they left a voicemail Posted break in the chat You make patient laugh You wish a teammate good morning or good afternoon One of your teammates helps you with something Patient has no questions at the end of the call Had to No Show an appt Had to late cancel an appt Gave patient directions to their appointment Patient asks "how are you" You use the decision tree :) Read Corporate Communications Patient needs interpreter Patient thanks you Rescheduled an appointment Patient makes you laugh Patient called to say they'd be late Patient address needs to be updated Asked your supervisor a question Patient refers to us as "KU" Posted lunch in the chat Patient comments on the weather Patient is transferred to you by the Call Center Patient has questions at the end of the call Patient refers to you by name
(Print)
Ran RTE
Have to transfer to the RN
Patient is an employee
Patient is driving during your call
Patient said they left a voicemail
Posted break in the chat
You make patient laugh
You wish a teammate good morning or good afternoon
One of your teammates helps you with something
Patient has no questions at the end of the call
Had to No Show an appt
Had to late cancel an appt
Gave patient directions to their appointment
Patient asks "how are you"
You use the decision tree :)
Read Corporate Communications
Patient needs interpreter
Patient thanks you
Rescheduled an appointment
Patient makes you laugh
Patient called to say they'd be late
Patient address needs to be updated
Asked your supervisor a question
Patient refers to us as "KU"
Posted lunch in the chat
Patient comments on the weather
Patient is transferred to you by the Call Center
Patient has questions at the end of the call
Patient refers to you by name
