RanRTEAskedyoursupervisora questionRead CorporateCommunicationsHave totransferto the RNYou usethedecisiontree :)Gave patientdirections totheirappointmentPatientasks "howare you"Had tolatecancel anapptPostedlunch inthe chatPostedbreak inthe chatYou wish ateammategood morningor goodafternoonHad toNo Showan apptPatientsaid theyleft avoicemailPatientthanksyouPatient hasquestions atthe end ofthe callPatientmakesyou laughPatient hasno questionsat the end ofthe callPatient isanemployeePatientcommentson theweatherOne of yourteammateshelps youwithsomethingYou makepatientlaughPatientneedsinterpreterPatientaddressneeds to beupdatedPatientrefers tous as"KU"Patientcalled tosay they'dbe latePatientrefers toyou bynamePatient istransferredto you by theCall CenterPatient isdrivingduringyour callRescheduledanappointmentRanRTEAskedyoursupervisora questionRead CorporateCommunicationsHave totransferto the RNYou usethedecisiontree :)Gave patientdirections totheirappointmentPatientasks "howare you"Had tolatecancel anapptPostedlunch inthe chatPostedbreak inthe chatYou wish ateammategood morningor goodafternoonHad toNo Showan apptPatientsaid theyleft avoicemailPatientthanksyouPatient hasquestions atthe end ofthe callPatientmakesyou laughPatient hasno questionsat the end ofthe callPatient isanemployeePatientcommentson theweatherOne of yourteammateshelps youwithsomethingYou makepatientlaughPatientneedsinterpreterPatientaddressneeds to beupdatedPatientrefers tous as"KU"Patientcalled tosay they'dbe latePatientrefers toyou bynamePatient istransferredto you by theCall CenterPatient isdrivingduringyour callRescheduledanappointment

Access Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ran RTE
  2. Asked your supervisor a question
  3. Read Corporate Communications
  4. Have to transfer to the RN
  5. You use the decision tree :)
  6. Gave patient directions to their appointment
  7. Patient asks "how are you"
  8. Had to late cancel an appt
  9. Posted lunch in the chat
  10. Posted break in the chat
  11. You wish a teammate good morning or good afternoon
  12. Had to No Show an appt
  13. Patient said they left a voicemail
  14. Patient thanks you
  15. Patient has questions at the end of the call
  16. Patient makes you laugh
  17. Patient has no questions at the end of the call
  18. Patient is an employee
  19. Patient comments on the weather
  20. One of your teammates helps you with something
  21. You make patient laugh
  22. Patient needs interpreter
  23. Patient address needs to be updated
  24. Patient refers to us as "KU"
  25. Patient called to say they'd be late
  26. Patient refers to you by name
  27. Patient is transferred to you by the Call Center
  28. Patient is driving during your call
  29. Rescheduled an appointment