Patient hasquestions atthe end ofthe callPostedlunch inthe chatYou makepatientlaughPatient istransferredto you by theCall CenterPatientrefers tous as"KU"Gave patientdirections totheirappointmentPostedbreak inthe chatPatientsaid theyleft avoicemailPatient isdrivingduringyour callHad tolatecancel anapptPatient isanemployeeRanRTEYou wish ateammategood morningor goodafternoonPatientaddressneeds to beupdatedPatientcommentson theweatherHave totransferto the RNRead CorporateCommunicationsPatientasks "howare you"Had toNo Showan apptPatientcalled tosay they'dbe latePatient hasno questionsat the end ofthe callRescheduledanappointmentAskedyoursupervisora questionPatientrefers toyou bynamePatientneedsinterpreterOne of yourteammateshelps youwithsomethingPatientthanksyouPatientmakesyou laughYou usethedecisiontree :)Patient hasquestions atthe end ofthe callPostedlunch inthe chatYou makepatientlaughPatient istransferredto you by theCall CenterPatientrefers tous as"KU"Gave patientdirections totheirappointmentPostedbreak inthe chatPatientsaid theyleft avoicemailPatient isdrivingduringyour callHad tolatecancel anapptPatient isanemployeeRanRTEYou wish ateammategood morningor goodafternoonPatientaddressneeds to beupdatedPatientcommentson theweatherHave totransferto the RNRead CorporateCommunicationsPatientasks "howare you"Had toNo Showan apptPatientcalled tosay they'dbe latePatient hasno questionsat the end ofthe callRescheduledanappointmentAskedyoursupervisora questionPatientrefers toyou bynamePatientneedsinterpreterOne of yourteammateshelps youwithsomethingPatientthanksyouPatientmakesyou laughYou usethedecisiontree :)

Access Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Patient has questions at the end of the call
  2. Posted lunch in the chat
  3. You make patient laugh
  4. Patient is transferred to you by the Call Center
  5. Patient refers to us as "KU"
  6. Gave patient directions to their appointment
  7. Posted break in the chat
  8. Patient said they left a voicemail
  9. Patient is driving during your call
  10. Had to late cancel an appt
  11. Patient is an employee
  12. Ran RTE
  13. You wish a teammate good morning or good afternoon
  14. Patient address needs to be updated
  15. Patient comments on the weather
  16. Have to transfer to the RN
  17. Read Corporate Communications
  18. Patient asks "how are you"
  19. Had to No Show an appt
  20. Patient called to say they'd be late
  21. Patient has no questions at the end of the call
  22. Rescheduled an appointment
  23. Asked your supervisor a question
  24. Patient refers to you by name
  25. Patient needs interpreter
  26. One of your teammates helps you with something
  27. Patient thanks you
  28. Patient makes you laugh
  29. You use the decision tree :)