Rescheduled an appointment Patient comments on the weather Patient called to say they'd be late Patient asks "how are you" Patient needs interpreter Patient said they left a voicemail You wish a teammate good morning or good afternoon Patient address needs to be updated Patient refers to us as "KU" Patient refers to you by name Had to No Show an appt Patient makes you laugh Read Corporate Communications Patient has questions at the end of the call Posted break in the chat Have to transfer to the RN Patient is transferred to you by the Call Center Patient has no questions at the end of the call One of your teammates helps you with something Asked your supervisor a question Ran RTE Had to late cancel an appt Patient thanks you Posted lunch in the chat Patient is driving during your call You make patient laugh Patient is an employee Gave patient directions to their appointment You use the decision tree :) Rescheduled an appointment Patient comments on the weather Patient called to say they'd be late Patient asks "how are you" Patient needs interpreter Patient said they left a voicemail You wish a teammate good morning or good afternoon Patient address needs to be updated Patient refers to us as "KU" Patient refers to you by name Had to No Show an appt Patient makes you laugh Read Corporate Communications Patient has questions at the end of the call Posted break in the chat Have to transfer to the RN Patient is transferred to you by the Call Center Patient has no questions at the end of the call One of your teammates helps you with something Asked your supervisor a question Ran RTE Had to late cancel an appt Patient thanks you Posted lunch in the chat Patient is driving during your call You make patient laugh Patient is an employee Gave patient directions to their appointment You use the decision tree :)
(Print)
Rescheduled an appointment
Patient comments on the weather
Patient called to say they'd be late
Patient asks "how are you"
Patient needs interpreter
Patient said they left a voicemail
You wish a teammate good morning or good afternoon
Patient address needs to be updated
Patient refers to us as "KU"
Patient refers to you by name
Had to No Show an appt
Patient makes you laugh
Read Corporate Communications
Patient has questions at the end of the call
Posted break in the chat
Have to transfer to the RN
Patient is transferred to you by the Call Center
Patient has no questions at the end of the call
One of your teammates helps you with something
Asked your supervisor a question
Ran RTE
Had to late cancel an appt
Patient thanks you
Posted lunch in the chat
Patient is driving during your call
You make patient laugh
Patient is an employee
Gave patient directions to their appointment
You use the decision tree :)
