(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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resolving issues is based on needs of customer
Recognize emotions to be empathic
CSR should follow through on promises to keep happy, build trust and improve image
You have every right to be angry demonstrates empathy
I dont know if that will work is not welcoming
If customer can not have what they want find an alternate solution for both company and customer
Ask questions to gain information
Stereotypes will cause mistreatment
CSR is responsible for their energy
customer service is assistance to people who will purchase a product
Before you answer a ? make sure you understand the ?
Personal conversation uses "I"
customer experience is interaction between organization and customer
Good manners and courtesy send powerful message
Understanding demonstrates empathy
how you feel affects the customer
All great customer service is important
Gather information before making a conclusion
Effective communication is listening, focusing, and avoiding interuptions
words, body language and expression do not always match
understanding is expressing empathy
empathy is understanding customers view point
Acknowledge feelings so customer can move foward
Ethics include being honest, responsible and knowing about a product
Feedback comes in surveys, social media and complaints from customers
Metrics measures performance
Emotions include: body language, tone of voice, facial expressions
customer experience affects every area of company
Use policy, culture and common sense to make decisions
