(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Gather information before making a conclusion
You have every right to be angry demonstrates empathy
customer experience is interaction between organization and customer
how you feel affects the customer
If customer can not have what they want find an alternate solution for both company and customer
Emotions include: body language, tone of voice, facial expressions
Effective communication is listening, focusing, and avoiding interuptions
Stereotypes will cause mistreatment
Use policy, culture and common sense to make decisions
Metrics measures performance
understanding is expressing empathy
customer experience affects every area of company
resolving issues is based on needs of customer
CSR is responsible for their energy
Ethics include being honest, responsible and knowing about a product
Personal conversation uses "I"
Before you answer a ? make sure you understand the ?
Acknowledge feelings so customer can move foward
Ask questions to gain information
empathy is understanding customers view point
Good manners and courtesy send powerful message
Recognize emotions to be empathic
words, body language and expression do not always match
All great customer service is important
I dont know if that will work is not welcoming
customer service is assistance to people who will purchase a product
CSR should follow through on promises to keep happy, build trust and improve image
Understanding demonstrates empathy
Feedback comes in surveys, social media and complaints from customers
