(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Feedback comes in surveys, social media and complaints from customers
CSR should follow through on promises to keep happy, build trust and improve image
If customer can not have what they want find an alternate solution for both company and customer
Stereotypes will cause mistreatment
empathy is understanding customers view point
Before you answer a ? make sure you understand the ?
Recognize emotions to be empathic
understanding is expressing empathy
words, body language and expression do not always match
Emotions include: body language, tone of voice, facial expressions
Good manners and courtesy send powerful message
Ethics include being honest, responsible and knowing about a product
CSR is responsible for their energy
Use policy, culture and common sense to make decisions
I dont know if that will work is not welcoming
resolving issues is based on needs of customer
Effective communication is listening, focusing, and avoiding interuptions
customer experience affects every area of company
Acknowledge feelings so customer can move foward
Metrics measures performance
customer service is assistance to people who will purchase a product
You have every right to be angry demonstrates empathy
customer experience is interaction between organization and customer
