Customer Service Bingo

This bingo card has a free space and 29 words: how you feel affects the customer, understanding is expressing empathy, CSR should follow through on promises to keep happy, build trust and improve image, Stereotypes will cause mistreatment, All great customer service is important, Ethics include being honest, responsible and knowing about a product, empathy is understanding customers view point, customer service is assistance to people who will purchase a product, Acknowledge feelings so customer can move foward, Use policy, culture and common sense to make decisions, Emotions include: body language, tone of voice, facial expressions, Before you answer a ? make sure you understand the ?, Effective communication is listening, focusing, and avoiding interuptions, Recognize emotions to be empathic, Gather information before making a conclusion, Personal conversation uses "I", You have every right to be angry demonstrates empathy, customer experience affects every area of company, Understanding demonstrates empathy, Good manners and courtesy send powerful message, words, body language and expression do not always match, I dont know if that will work is not welcoming, resolving issues is based on needs of customer, Metrics measures performance, Feedback comes in surveys, social media and complaints from customers, CSR is responsible for their energy, customer experience is interaction between organization and customer, If customer can not have what they want find an alternate solution for both company and customer and Ask questions to gain information.

More like this:

Principles In Practice | Experience Drivers | Experience Drivers | Associate Elevated Selling | Associate Elevated Selling