Tagged aconversationwith PCHInquiryPosted a gifon someoneelse's convoSpoketo aleadAccountcreationtroubleshooting"Obviousyes"RefundrequestUsed#queueresponseSent#WaittimeCOVID-19 testbookingStaplesScreensafeinquiryTaggedthe EOIDverificationPostedto #b2b-supportUnresponsiveproviderHelpedaddpartnershipcoverageProviderdeclinedconsultationUserdidn't fillout "Tellus more"Used#Labdelay>2weeksFamilycoveragesharingtroubleshootingFax failadminticketHelped auser withprescriptionSnoozed aconversationPubliccoverageinquiryExplainedwhatMaple isEmailedaproviderTagged aconversationwith PCHInquiryPosted a gifon someoneelse's convoSpoketo aleadAccountcreationtroubleshooting"Obviousyes"RefundrequestUsed#queueresponseSent#WaittimeCOVID-19 testbookingStaplesScreensafeinquiryTaggedthe EOIDverificationPostedto #b2b-supportUnresponsiveproviderHelpedaddpartnershipcoverageProviderdeclinedconsultationUserdidn't fillout "Tellus more"Used#Labdelay>2weeksFamilycoveragesharingtroubleshootingFax failadminticketHelped auser withprescriptionSnoozed aconversationPubliccoverageinquiryExplainedwhatMaple isEmailedaprovider

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tagged a conversation with PCH Inquiry
  2. Posted a gif on someone else's convo
  3. Spoke to a lead
  4. Account creation troubleshooting
  5. "Obvious yes" Refund request
  6. Used #queue response
  7. Sent #Wait time
  8. COVID-19 test booking
  9. Staples Screensafe inquiry
  10. Tagged the EO
  11. ID verification
  12. Posted to #b2b-support
  13. Unresponsive provider
  14. Helped add partnership coverage
  15. Provider declined consultation
  16. User didn't fill out "Tell us more"
  17. Used #Lab delay >2weeks
  18. Family coverage sharing troubleshooting
  19. Fax fail admin ticket
  20. Helped a user with prescription
  21. Snoozed a conversation
  22. Public coverage inquiry
  23. Explained what Maple is
  24. Emailed a provider