Fax failadminticketPosted a gifon someoneelse's convoUserdidn't fillout "Tellus more""Obviousyes"RefundrequestStaplesScreensafeinquiryExplainedwhatMaple isFamilycoveragesharingtroubleshootingPubliccoverageinquiryUnresponsiveproviderTaggedthe EOPostedto #b2b-supportHelped auser withprescriptionHelpedaddpartnershipcoverageUsed#queueresponseCOVID-19 testbookingTagged aconversationwith PCHInquirySent#WaittimeEmailedaproviderIDverificationUsed#Labdelay>2weeksSnoozed aconversationProviderdeclinedconsultationSpoketo aleadAccountcreationtroubleshootingFax failadminticketPosted a gifon someoneelse's convoUserdidn't fillout "Tellus more""Obviousyes"RefundrequestStaplesScreensafeinquiryExplainedwhatMaple isFamilycoveragesharingtroubleshootingPubliccoverageinquiryUnresponsiveproviderTaggedthe EOPostedto #b2b-supportHelped auser withprescriptionHelpedaddpartnershipcoverageUsed#queueresponseCOVID-19 testbookingTagged aconversationwith PCHInquirySent#WaittimeEmailedaproviderIDverificationUsed#Labdelay>2weeksSnoozed aconversationProviderdeclinedconsultationSpoketo aleadAccountcreationtroubleshooting

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fax fail admin ticket
  2. Posted a gif on someone else's convo
  3. User didn't fill out "Tell us more"
  4. "Obvious yes" Refund request
  5. Staples Screensafe inquiry
  6. Explained what Maple is
  7. Family coverage sharing troubleshooting
  8. Public coverage inquiry
  9. Unresponsive provider
  10. Tagged the EO
  11. Posted to #b2b-support
  12. Helped a user with prescription
  13. Helped add partnership coverage
  14. Used #queue response
  15. COVID-19 test booking
  16. Tagged a conversation with PCH Inquiry
  17. Sent #Wait time
  18. Emailed a provider
  19. ID verification
  20. Used #Lab delay >2weeks
  21. Snoozed a conversation
  22. Provider declined consultation
  23. Spoke to a lead
  24. Account creation troubleshooting