"Obviousyes"RefundrequestUserdidn't fillout "Tellus more"Used#Labdelay>2weeksPosted a gifon someoneelse's convoHelpedaddpartnershipcoverageTagged aconversationwith PCHInquiryUsed#queueresponseFamilycoveragesharingtroubleshootingSnoozed aconversationIDverificationSent#WaittimeTaggedthe EOProviderdeclinedconsultationStaplesScreensafeinquiryPostedto #b2b-supportCOVID-19 testbookingHelped auser withprescriptionEmailedaproviderFax failadminticketUnresponsiveproviderAccountcreationtroubleshootingPubliccoverageinquirySpoketo aleadExplainedwhatMaple is"Obviousyes"RefundrequestUserdidn't fillout "Tellus more"Used#Labdelay>2weeksPosted a gifon someoneelse's convoHelpedaddpartnershipcoverageTagged aconversationwith PCHInquiryUsed#queueresponseFamilycoveragesharingtroubleshootingSnoozed aconversationIDverificationSent#WaittimeTaggedthe EOProviderdeclinedconsultationStaplesScreensafeinquiryPostedto #b2b-supportCOVID-19 testbookingHelped auser withprescriptionEmailedaproviderFax failadminticketUnresponsiveproviderAccountcreationtroubleshootingPubliccoverageinquirySpoketo aleadExplainedwhatMaple is

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Obvious yes" Refund request
  2. User didn't fill out "Tell us more"
  3. Used #Lab delay >2weeks
  4. Posted a gif on someone else's convo
  5. Helped add partnership coverage
  6. Tagged a conversation with PCH Inquiry
  7. Used #queue response
  8. Family coverage sharing troubleshooting
  9. Snoozed a conversation
  10. ID verification
  11. Sent #Wait time
  12. Tagged the EO
  13. Provider declined consultation
  14. Staples Screensafe inquiry
  15. Posted to #b2b-support
  16. COVID-19 test booking
  17. Helped a user with prescription
  18. Emailed a provider
  19. Fax fail admin ticket
  20. Unresponsive provider
  21. Account creation troubleshooting
  22. Public coverage inquiry
  23. Spoke to a lead
  24. Explained what Maple is