Fax failadminticketTaggedthe EOHelped auser withprescriptionPostedto #b2b-supportUserdidn't fillout "Tellus more""Obviousyes"RefundrequestEmailedaproviderSnoozed aconversationTagged aconversationwith PCHInquiryFamilycoveragesharingtroubleshootingUsed#queueresponseHelpedaddpartnershipcoverageSent#WaittimeIDverificationProviderdeclinedconsultationSpoketo aleadAccountcreationtroubleshootingStaplesScreensafeinquiryCOVID-19 testbookingUsed#Labdelay>2weeksPubliccoverageinquiryUnresponsiveproviderExplainedwhatMaple isPosted a gifon someoneelse's convoFax failadminticketTaggedthe EOHelped auser withprescriptionPostedto #b2b-supportUserdidn't fillout "Tellus more""Obviousyes"RefundrequestEmailedaproviderSnoozed aconversationTagged aconversationwith PCHInquiryFamilycoveragesharingtroubleshootingUsed#queueresponseHelpedaddpartnershipcoverageSent#WaittimeIDverificationProviderdeclinedconsultationSpoketo aleadAccountcreationtroubleshootingStaplesScreensafeinquiryCOVID-19 testbookingUsed#Labdelay>2weeksPubliccoverageinquiryUnresponsiveproviderExplainedwhatMaple isPosted a gifon someoneelse's convo

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fax fail admin ticket
  2. Tagged the EO
  3. Helped a user with prescription
  4. Posted to #b2b-support
  5. User didn't fill out "Tell us more"
  6. "Obvious yes" Refund request
  7. Emailed a provider
  8. Snoozed a conversation
  9. Tagged a conversation with PCH Inquiry
  10. Family coverage sharing troubleshooting
  11. Used #queue response
  12. Helped add partnership coverage
  13. Sent #Wait time
  14. ID verification
  15. Provider declined consultation
  16. Spoke to a lead
  17. Account creation troubleshooting
  18. Staples Screensafe inquiry
  19. COVID-19 test booking
  20. Used #Lab delay >2weeks
  21. Public coverage inquiry
  22. Unresponsive provider
  23. Explained what Maple is
  24. Posted a gif on someone else's convo