ProviderdeclinedconsultationPostedto #b2b-supportSnoozed aconversationUserdidn't fillout "Tellus more"Posted a gifon someoneelse's convoTaggedthe EOAccountcreationtroubleshootingUnresponsiveproviderUsed#Labdelay>2weeksHelpedaddpartnershipcoverage"Obviousyes"RefundrequestFax failadminticketSpoketo aleadStaplesScreensafeinquiryHelped auser withprescriptionEmailedaproviderTagged aconversationwith PCHInquiryIDverificationPubliccoverageinquiryExplainedwhatMaple isUsed#queueresponseFamilycoveragesharingtroubleshootingSent#WaittimeCOVID-19 testbookingProviderdeclinedconsultationPostedto #b2b-supportSnoozed aconversationUserdidn't fillout "Tellus more"Posted a gifon someoneelse's convoTaggedthe EOAccountcreationtroubleshootingUnresponsiveproviderUsed#Labdelay>2weeksHelpedaddpartnershipcoverage"Obviousyes"RefundrequestFax failadminticketSpoketo aleadStaplesScreensafeinquiryHelped auser withprescriptionEmailedaproviderTagged aconversationwith PCHInquiryIDverificationPubliccoverageinquiryExplainedwhatMaple isUsed#queueresponseFamilycoveragesharingtroubleshootingSent#WaittimeCOVID-19 testbooking

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provider declined consultation
  2. Posted to #b2b-support
  3. Snoozed a conversation
  4. User didn't fill out "Tell us more"
  5. Posted a gif on someone else's convo
  6. Tagged the EO
  7. Account creation troubleshooting
  8. Unresponsive provider
  9. Used #Lab delay >2weeks
  10. Helped add partnership coverage
  11. "Obvious yes" Refund request
  12. Fax fail admin ticket
  13. Spoke to a lead
  14. Staples Screensafe inquiry
  15. Helped a user with prescription
  16. Emailed a provider
  17. Tagged a conversation with PCH Inquiry
  18. ID verification
  19. Public coverage inquiry
  20. Explained what Maple is
  21. Used #queue response
  22. Family coverage sharing troubleshooting
  23. Sent #Wait time
  24. COVID-19 test booking