Postedto #b2b-supportUserdidn't fillout "Tellus more""Obviousyes"RefundrequestPosted a gifon someoneelse's convoUsed#Labdelay>2weeksEmailedaproviderTagged aconversationwith PCHInquiryHelped auser withprescriptionSnoozed aconversationIDverificationUsed#queueresponseUnresponsiveproviderCOVID-19 testbookingHelpedaddpartnershipcoveragePubliccoverageinquiryTaggedthe EOAccountcreationtroubleshootingSpoketo aleadFax failadminticketProviderdeclinedconsultationFamilycoveragesharingtroubleshootingSent#WaittimeExplainedwhatMaple isStaplesScreensafeinquiryPostedto #b2b-supportUserdidn't fillout "Tellus more""Obviousyes"RefundrequestPosted a gifon someoneelse's convoUsed#Labdelay>2weeksEmailedaproviderTagged aconversationwith PCHInquiryHelped auser withprescriptionSnoozed aconversationIDverificationUsed#queueresponseUnresponsiveproviderCOVID-19 testbookingHelpedaddpartnershipcoveragePubliccoverageinquiryTaggedthe EOAccountcreationtroubleshootingSpoketo aleadFax failadminticketProviderdeclinedconsultationFamilycoveragesharingtroubleshootingSent#WaittimeExplainedwhatMaple isStaplesScreensafeinquiry

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Posted to #b2b-support
  2. User didn't fill out "Tell us more"
  3. "Obvious yes" Refund request
  4. Posted a gif on someone else's convo
  5. Used #Lab delay >2weeks
  6. Emailed a provider
  7. Tagged a conversation with PCH Inquiry
  8. Helped a user with prescription
  9. Snoozed a conversation
  10. ID verification
  11. Used #queue response
  12. Unresponsive provider
  13. COVID-19 test booking
  14. Helped add partnership coverage
  15. Public coverage inquiry
  16. Tagged the EO
  17. Account creation troubleshooting
  18. Spoke to a lead
  19. Fax fail admin ticket
  20. Provider declined consultation
  21. Family coverage sharing troubleshooting
  22. Sent #Wait time
  23. Explained what Maple is
  24. Staples Screensafe inquiry