Used#queueresponseTagged aconversationwith PCHInquiryFax failadminticketSpoketo aleadStaplesScreensafeinquiryEmailedaproviderExplainedwhatMaple isPubliccoverageinquiryAccountcreationtroubleshootingPostedto #b2b-supportUnresponsiveproviderPosted a gifon someoneelse's convoCOVID-19 testbookingIDverificationProviderdeclinedconsultationSnoozed aconversationSent#WaittimeUsed#Labdelay>2weeksHelped auser withprescriptionHelpedaddpartnershipcoverageUserdidn't fillout "Tellus more"Taggedthe EOFamilycoveragesharingtroubleshooting"Obviousyes"RefundrequestUsed#queueresponseTagged aconversationwith PCHInquiryFax failadminticketSpoketo aleadStaplesScreensafeinquiryEmailedaproviderExplainedwhatMaple isPubliccoverageinquiryAccountcreationtroubleshootingPostedto #b2b-supportUnresponsiveproviderPosted a gifon someoneelse's convoCOVID-19 testbookingIDverificationProviderdeclinedconsultationSnoozed aconversationSent#WaittimeUsed#Labdelay>2weeksHelped auser withprescriptionHelpedaddpartnershipcoverageUserdidn't fillout "Tellus more"Taggedthe EOFamilycoveragesharingtroubleshooting"Obviousyes"Refundrequest

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used #queue response
  2. Tagged a conversation with PCH Inquiry
  3. Fax fail admin ticket
  4. Spoke to a lead
  5. Staples Screensafe inquiry
  6. Emailed a provider
  7. Explained what Maple is
  8. Public coverage inquiry
  9. Account creation troubleshooting
  10. Posted to #b2b-support
  11. Unresponsive provider
  12. Posted a gif on someone else's convo
  13. COVID-19 test booking
  14. ID verification
  15. Provider declined consultation
  16. Snoozed a conversation
  17. Sent #Wait time
  18. Used #Lab delay >2weeks
  19. Helped a user with prescription
  20. Helped add partnership coverage
  21. User didn't fill out "Tell us more"
  22. Tagged the EO
  23. Family coverage sharing troubleshooting
  24. "Obvious yes" Refund request