Snoozed aconversationHelpedaddpartnershipcoverageHelped auser withprescriptionFax failadminticketFamilycoveragesharingtroubleshootingPubliccoverageinquiryTaggedthe EOProviderdeclinedconsultationUsed#Labdelay>2weeksIDverificationSpoketo aleadPostedto #b2b-supportExplainedwhatMaple isEmailedaproviderTagged aconversationwith PCHInquiryUnresponsiveproviderSent#WaittimeUsed#queueresponse"Obviousyes"RefundrequestPosted a gifon someoneelse's convoCOVID-19 testbookingAccountcreationtroubleshootingStaplesScreensafeinquiryUserdidn't fillout "Tellus more"Snoozed aconversationHelpedaddpartnershipcoverageHelped auser withprescriptionFax failadminticketFamilycoveragesharingtroubleshootingPubliccoverageinquiryTaggedthe EOProviderdeclinedconsultationUsed#Labdelay>2weeksIDverificationSpoketo aleadPostedto #b2b-supportExplainedwhatMaple isEmailedaproviderTagged aconversationwith PCHInquiryUnresponsiveproviderSent#WaittimeUsed#queueresponse"Obviousyes"RefundrequestPosted a gifon someoneelse's convoCOVID-19 testbookingAccountcreationtroubleshootingStaplesScreensafeinquiryUserdidn't fillout "Tellus more"

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Snoozed a conversation
  2. Helped add partnership coverage
  3. Helped a user with prescription
  4. Fax fail admin ticket
  5. Family coverage sharing troubleshooting
  6. Public coverage inquiry
  7. Tagged the EO
  8. Provider declined consultation
  9. Used #Lab delay >2weeks
  10. ID verification
  11. Spoke to a lead
  12. Posted to #b2b-support
  13. Explained what Maple is
  14. Emailed a provider
  15. Tagged a conversation with PCH Inquiry
  16. Unresponsive provider
  17. Sent #Wait time
  18. Used #queue response
  19. "Obvious yes" Refund request
  20. Posted a gif on someone else's convo
  21. COVID-19 test booking
  22. Account creation troubleshooting
  23. Staples Screensafe inquiry
  24. User didn't fill out "Tell us more"