Used#queueresponseUsed#Labdelay>2weeksPostedto #b2b-supportTagged aconversationwith PCHInquirySnoozed aconversationHelped auser withprescriptionSpoketo aleadPubliccoverageinquiry"Obviousyes"RefundrequestFax failadminticketPosted a gifon someoneelse's convoHelpedaddpartnershipcoverageStaplesScreensafeinquiryEmailedaproviderIDverificationCOVID-19 testbookingUnresponsiveproviderFamilycoveragesharingtroubleshootingProviderdeclinedconsultationAccountcreationtroubleshootingExplainedwhatMaple isUserdidn't fillout "Tellus more"Sent#WaittimeTaggedthe EOUsed#queueresponseUsed#Labdelay>2weeksPostedto #b2b-supportTagged aconversationwith PCHInquirySnoozed aconversationHelped auser withprescriptionSpoketo aleadPubliccoverageinquiry"Obviousyes"RefundrequestFax failadminticketPosted a gifon someoneelse's convoHelpedaddpartnershipcoverageStaplesScreensafeinquiryEmailedaproviderIDverificationCOVID-19 testbookingUnresponsiveproviderFamilycoveragesharingtroubleshootingProviderdeclinedconsultationAccountcreationtroubleshootingExplainedwhatMaple isUserdidn't fillout "Tellus more"Sent#WaittimeTaggedthe EO

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used #queue response
  2. Used #Lab delay >2weeks
  3. Posted to #b2b-support
  4. Tagged a conversation with PCH Inquiry
  5. Snoozed a conversation
  6. Helped a user with prescription
  7. Spoke to a lead
  8. Public coverage inquiry
  9. "Obvious yes" Refund request
  10. Fax fail admin ticket
  11. Posted a gif on someone else's convo
  12. Helped add partnership coverage
  13. Staples Screensafe inquiry
  14. Emailed a provider
  15. ID verification
  16. COVID-19 test booking
  17. Unresponsive provider
  18. Family coverage sharing troubleshooting
  19. Provider declined consultation
  20. Account creation troubleshooting
  21. Explained what Maple is
  22. User didn't fill out "Tell us more"
  23. Sent #Wait time
  24. Tagged the EO