Postedto #b2b-supportUsed#Labdelay>2weeksEmailedaproviderPosted a gifon someoneelse's convoFax failadminticketTagged aconversationwith PCHInquiryUnresponsiveproviderExplainedwhatMaple isIDverification"Obviousyes"RefundrequestSent#WaittimeFamilycoveragesharingtroubleshootingSpoketo aleadTaggedthe EOSnoozed aconversationHelpedaddpartnershipcoverageUsed#queueresponsePubliccoverageinquiryAccountcreationtroubleshootingHelped auser withprescriptionUserdidn't fillout "Tellus more"COVID-19 testbookingStaplesScreensafeinquiryProviderdeclinedconsultationPostedto #b2b-supportUsed#Labdelay>2weeksEmailedaproviderPosted a gifon someoneelse's convoFax failadminticketTagged aconversationwith PCHInquiryUnresponsiveproviderExplainedwhatMaple isIDverification"Obviousyes"RefundrequestSent#WaittimeFamilycoveragesharingtroubleshootingSpoketo aleadTaggedthe EOSnoozed aconversationHelpedaddpartnershipcoverageUsed#queueresponsePubliccoverageinquiryAccountcreationtroubleshootingHelped auser withprescriptionUserdidn't fillout "Tellus more"COVID-19 testbookingStaplesScreensafeinquiryProviderdeclinedconsultation

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Posted to #b2b-support
  2. Used #Lab delay >2weeks
  3. Emailed a provider
  4. Posted a gif on someone else's convo
  5. Fax fail admin ticket
  6. Tagged a conversation with PCH Inquiry
  7. Unresponsive provider
  8. Explained what Maple is
  9. ID verification
  10. "Obvious yes" Refund request
  11. Sent #Wait time
  12. Family coverage sharing troubleshooting
  13. Spoke to a lead
  14. Tagged the EO
  15. Snoozed a conversation
  16. Helped add partnership coverage
  17. Used #queue response
  18. Public coverage inquiry
  19. Account creation troubleshooting
  20. Helped a user with prescription
  21. User didn't fill out "Tell us more"
  22. COVID-19 test booking
  23. Staples Screensafe inquiry
  24. Provider declined consultation