FamilycoveragesharingtroubleshootingUsed#queueresponseUnresponsiveproviderCOVID-19 testbookingEmailedaproviderProviderdeclinedconsultationTagged aconversationwith PCHInquirySnoozed aconversationIDverificationFax failadminticketHelpedaddpartnershipcoverageSent#WaittimeUsed#Labdelay>2weeksPostedto #b2b-supportExplainedwhatMaple isUserdidn't fillout "Tellus more"Posted a gifon someoneelse's convoStaplesScreensafeinquiryPubliccoverageinquiryTaggedthe EO"Obviousyes"RefundrequestHelped auser withprescriptionSpoketo aleadAccountcreationtroubleshootingFamilycoveragesharingtroubleshootingUsed#queueresponseUnresponsiveproviderCOVID-19 testbookingEmailedaproviderProviderdeclinedconsultationTagged aconversationwith PCHInquirySnoozed aconversationIDverificationFax failadminticketHelpedaddpartnershipcoverageSent#WaittimeUsed#Labdelay>2weeksPostedto #b2b-supportExplainedwhatMaple isUserdidn't fillout "Tellus more"Posted a gifon someoneelse's convoStaplesScreensafeinquiryPubliccoverageinquiryTaggedthe EO"Obviousyes"RefundrequestHelped auser withprescriptionSpoketo aleadAccountcreationtroubleshooting

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Family coverage sharing troubleshooting
  2. Used #queue response
  3. Unresponsive provider
  4. COVID-19 test booking
  5. Emailed a provider
  6. Provider declined consultation
  7. Tagged a conversation with PCH Inquiry
  8. Snoozed a conversation
  9. ID verification
  10. Fax fail admin ticket
  11. Helped add partnership coverage
  12. Sent #Wait time
  13. Used #Lab delay >2weeks
  14. Posted to #b2b-support
  15. Explained what Maple is
  16. User didn't fill out "Tell us more"
  17. Posted a gif on someone else's convo
  18. Staples Screensafe inquiry
  19. Public coverage inquiry
  20. Tagged the EO
  21. "Obvious yes" Refund request
  22. Helped a user with prescription
  23. Spoke to a lead
  24. Account creation troubleshooting