UnresponsiveproviderIDverificationFamilycoveragesharingtroubleshooting"Obviousyes"RefundrequestPosted a gifon someoneelse's convoCOVID-19 testbookingUsed#Labdelay>2weeksTagged aconversationwith PCHInquirySpoketo aleadHelped auser withprescriptionSent#WaittimeFax failadminticketEmailedaproviderPubliccoverageinquiryExplainedwhatMaple isTaggedthe EOStaplesScreensafeinquiryHelpedaddpartnershipcoverageUserdidn't fillout "Tellus more"AccountcreationtroubleshootingSnoozed aconversationProviderdeclinedconsultationPostedto #b2b-supportUsed#queueresponseUnresponsiveproviderIDverificationFamilycoveragesharingtroubleshooting"Obviousyes"RefundrequestPosted a gifon someoneelse's convoCOVID-19 testbookingUsed#Labdelay>2weeksTagged aconversationwith PCHInquirySpoketo aleadHelped auser withprescriptionSent#WaittimeFax failadminticketEmailedaproviderPubliccoverageinquiryExplainedwhatMaple isTaggedthe EOStaplesScreensafeinquiryHelpedaddpartnershipcoverageUserdidn't fillout "Tellus more"AccountcreationtroubleshootingSnoozed aconversationProviderdeclinedconsultationPostedto #b2b-supportUsed#queueresponse

CSC Shadowing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unresponsive provider
  2. ID verification
  3. Family coverage sharing troubleshooting
  4. "Obvious yes" Refund request
  5. Posted a gif on someone else's convo
  6. COVID-19 test booking
  7. Used #Lab delay >2weeks
  8. Tagged a conversation with PCH Inquiry
  9. Spoke to a lead
  10. Helped a user with prescription
  11. Sent #Wait time
  12. Fax fail admin ticket
  13. Emailed a provider
  14. Public coverage inquiry
  15. Explained what Maple is
  16. Tagged the EO
  17. Staples Screensafe inquiry
  18. Helped add partnership coverage
  19. User didn't fill out "Tell us more"
  20. Account creation troubleshooting
  21. Snoozed a conversation
  22. Provider declined consultation
  23. Posted to #b2b-support
  24. Used #queue response