(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Free
Call under 5 mins
close the call thanking client for the opportunity to resolve said issue
"I can see what happened here "
secured transfer walk through under 7 mins
Deep link sent for claims initiation
Zelle inquiry under 6 mins
"for the protection of your account"
Take ownership of the problem and call at hand
Digital call under 7 min
language line call under 10mins
hit all points of call flow under 5 mins
"you've reached the right person"
frozen bill pay under 5 mins
successful D1 offer without walk through
D1 email set passcode reset
Recap the call using " i am delighted i could...."
use verbiage:you have reached the right person
offered D1 within the first 2 mins
undeliverable email call under 6 min
Determine root Cause- under 3 min
close account under 5 mins
greet the client using "thank you for being a valued client"
