close the callthanking clientfor theopportunity toresolve saidissuegreet theclient using"thank you forbeing avalued client"useverbiage:youhavereached theright personRecap thecall using " iam delightedi could...."frozen billpay under5 minsZelleinquiryunder 6mins"for theprotectionof youraccount"Determineroot Cause-under 3 minoffered D1within thefirst 2minscarsrefundunder 4minsD1 emailsetpasscoderesetsecuredtransfer walkthroughunder 7 minsundeliverableemail callunder 6 minCallunder5 minssuccessfulD1 offerwithout walkthroughDeep linksent forclaimsinitiation FreeTakeownership ofthe problemand call athandDigitalcall under7 minlanguageline callunder10mins"I can seewhathappenedhere ""you'vereachedthe rightperson"finishedcomplainton callhit all pointsof call flowunder 5 minscloseaccountunder 5minsclose the callthanking clientfor theopportunity toresolve saidissuegreet theclient using"thank you forbeing avalued client"useverbiage:youhavereached theright personRecap thecall using " iam delightedi could...."frozen billpay under5 minsZelleinquiryunder 6mins"for theprotectionof youraccount"Determineroot Cause-under 3 minoffered D1within thefirst 2minscarsrefundunder 4minsD1 emailsetpasscoderesetsecuredtransfer walkthroughunder 7 minsundeliverableemail callunder 6 minCallunder5 minssuccessfulD1 offerwithout walkthroughDeep linksent forclaimsinitiationFreeTakeownership ofthe problemand call athandDigitalcall under7 minlanguageline callunder10mins"I can seewhathappenedhere ""you'vereachedthe rightperson"finishedcomplainton callhit all pointsof call flowunder 5 minscloseaccountunder 5mins

AHT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. close the call thanking client for the opportunity to resolve said issue
  2. greet the client using "thank you for being a valued client"
  3. use verbiage:you have reached the right person
  4. Recap the call using " i am delighted i could...."
  5. frozen bill pay under 5 mins
  6. Zelle inquiry under 6 mins
  7. "for the protection of your account"
  8. Determine root Cause- under 3 min
  9. offered D1 within the first 2 mins
  10. cars refund under 4 mins
  11. D1 email set passcode reset
  12. secured transfer walk through under 7 mins
  13. undeliverable email call under 6 min
  14. Call under 5 mins
  15. successful D1 offer without walk through
  16. Deep link sent for claims initiation
  17. Free
  18. Take ownership of the problem and call at hand
  19. Digital call under 7 min
  20. language line call under 10mins
  21. "I can see what happened here "
  22. "you've reached the right person"
  23. finished complaint on call
  24. hit all points of call flow under 5 mins
  25. close account under 5 mins