(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"you've reached the right person"
Determine root Cause- under 3 min
Zelle inquiry under 6 mins
Take ownership of the problem and call at hand
Call under 5 mins
secured transfer walk through under 7 mins
close account under 5 mins
Recap the call using " i am delighted i could...."
language line call under 10mins
"I can see what happened here "
Free
greet the client using "thank you for being a valued client"
finished complaint on call
offered D1 within the first 2 mins
undeliverable email call under 6 min
successful D1 offer without walk through
Deep link sent for claims initiation
cars refund under 4 mins
use verbiage:you have reached the right person
frozen bill pay under 5 mins
close the call thanking client for the opportunity to resolve said issue
