greet theclient using"thank you forbeing avalued client"closeaccountunder 5minsD1 emailsetpasscoderesetcarsrefundunder 4minsuseverbiage:youhavereached theright personDetermineroot Cause-under 3 minsecuredtransfer walkthroughunder 7 minslanguageline callunder10minssuccessfulD1 offerwithout walkthrough Freeclose the callthanking clientfor theopportunity toresolve saidissueundeliverableemail callunder 6 min"I can seewhathappenedhere "Callunder5 minsRecap thecall using " iam delightedi could....""for theprotectionof youraccount"Digitalcall under7 minTakeownership ofthe problemand call athandZelleinquiryunder 6minsfrozen billpay under5 minshit all pointsof call flowunder 5 minsfinishedcomplainton callDeep linksent forclaimsinitiationoffered D1within thefirst 2mins"you'vereachedthe rightperson"greet theclient using"thank you forbeing avalued client"closeaccountunder 5minsD1 emailsetpasscoderesetcarsrefundunder 4minsuseverbiage:youhavereached theright personDetermineroot Cause-under 3 minsecuredtransfer walkthroughunder 7 minslanguageline callunder10minssuccessfulD1 offerwithout walkthroughFreeclose the callthanking clientfor theopportunity toresolve saidissueundeliverableemail callunder 6 min"I can seewhathappenedhere "Callunder5 minsRecap thecall using " iam delightedi could....""for theprotectionof youraccount"Digitalcall under7 minTakeownership ofthe problemand call athandZelleinquiryunder 6minsfrozen billpay under5 minshit all pointsof call flowunder 5 minsfinishedcomplainton callDeep linksent forclaimsinitiationoffered D1within thefirst 2mins"you'vereachedthe rightperson"

AHT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. greet the client using "thank you for being a valued client"
  2. close account under 5 mins
  3. D1 email set passcode reset
  4. cars refund under 4 mins
  5. use verbiage:you have reached the right person
  6. Determine root Cause- under 3 min
  7. secured transfer walk through under 7 mins
  8. language line call under 10mins
  9. successful D1 offer without walk through
  10. Free
  11. close the call thanking client for the opportunity to resolve said issue
  12. undeliverable email call under 6 min
  13. "I can see what happened here "
  14. Call under 5 mins
  15. Recap the call using " i am delighted i could...."
  16. "for the protection of your account"
  17. Digital call under 7 min
  18. Take ownership of the problem and call at hand
  19. Zelle inquiry under 6 mins
  20. frozen bill pay under 5 mins
  21. hit all points of call flow under 5 mins
  22. finished complaint on call
  23. Deep link sent for claims initiation
  24. offered D1 within the first 2 mins
  25. "you've reached the right person"