(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Call under 5 mins
close the call thanking client for the opportunity to resolve said issue
Determine root Cause- under 3 min
finished complaint on call
close account under 5 mins
use verbiage:you have reached the right person
offered D1 within the first 2 mins
greet the client using "thank you for being a valued client"
Take ownership of the problem and call at hand
"you've reached the right person"
Recap the call using " i am delighted i could...."
