close the callthanking clientfor theopportunity toresolve saidissue"for theprotectionof youraccount"Digitalcall under7 min FreeDeep linksent forclaimsinitiationoffered D1within thefirst 2minsRecap thecall using " iam delightedi could...."undeliverableemail callunder 6 minuseverbiage:youhavereached theright personTakeownership ofthe problemand call athandfrozen billpay under5 minsD1 emailsetpasscoderesetsecuredtransfer walkthroughunder 7 minsCallunder5 minsZelleinquiryunder 6minshit all pointsof call flowunder 5 mins"I can seewhathappenedhere ""you'vereachedthe rightperson"languageline callunder10minsgreet theclient using"thank you forbeing avalued client"finishedcomplainton callcarsrefundunder 4minscloseaccountunder 5minssuccessfulD1 offerwithout walkthroughDetermineroot Cause-under 3 minclose the callthanking clientfor theopportunity toresolve saidissue"for theprotectionof youraccount"Digitalcall under7 minFreeDeep linksent forclaimsinitiationoffered D1within thefirst 2minsRecap thecall using " iam delightedi could...."undeliverableemail callunder 6 minuseverbiage:youhavereached theright personTakeownership ofthe problemand call athandfrozen billpay under5 minsD1 emailsetpasscoderesetsecuredtransfer walkthroughunder 7 minsCallunder5 minsZelleinquiryunder 6minshit all pointsof call flowunder 5 mins"I can seewhathappenedhere ""you'vereachedthe rightperson"languageline callunder10minsgreet theclient using"thank you forbeing avalued client"finishedcomplainton callcarsrefundunder 4minscloseaccountunder 5minssuccessfulD1 offerwithout walkthroughDetermineroot Cause-under 3 min

AHT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. close the call thanking client for the opportunity to resolve said issue
  2. "for the protection of your account"
  3. Digital call under 7 min
  4. Free
  5. Deep link sent for claims initiation
  6. offered D1 within the first 2 mins
  7. Recap the call using " i am delighted i could...."
  8. undeliverable email call under 6 min
  9. use verbiage:you have reached the right person
  10. Take ownership of the problem and call at hand
  11. frozen bill pay under 5 mins
  12. D1 email set passcode reset
  13. secured transfer walk through under 7 mins
  14. Call under 5 mins
  15. Zelle inquiry under 6 mins
  16. hit all points of call flow under 5 mins
  17. "I can see what happened here "
  18. "you've reached the right person"
  19. language line call under 10mins
  20. greet the client using "thank you for being a valued client"
  21. finished complaint on call
  22. cars refund under 4 mins
  23. close account under 5 mins
  24. successful D1 offer without walk through
  25. Determine root Cause- under 3 min