(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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undeliverable email call under 6 min
use verbiage:you have reached the right person
language line call under 10mins
frozen bill pay under 5 mins
successful D1 offer without walk through
finished complaint on call
"you've reached the right person"
secured transfer walk through under 7 mins
"for the protection of your account"
Determine root Cause- under 3 min
close the call thanking client for the opportunity to resolve said issue
Deep link sent for claims initiation
D1 email set passcode reset
hit all points of call flow under 5 mins
greet the client using "thank you for being a valued client"
Take ownership of the problem and call at hand
Call under 5 mins
close account under 5 mins
"I can see what happened here "
Recap the call using " i am delighted i could...."
