AHT BINGO!

AHT BINGO! Bingo Card
Preview

This bingo card has 25 words: hit all points of call flow under 5 mins, offered D1 within the first 2 mins, finished complaint on call, cars refund under 4 mins, Zelle inquiry under 6 mins, language line call under 10mins, frozen bill pay under 5 mins, Deep link sent for claims initiation, close account under 5 mins, D1 email set passcode reset, secured transfer walk through under 7 mins, undeliverable email call under 6 min, Free, Digital call under 7 min, Call under 5 mins, successful D1 offer without walk through, greet the client using "thank you for being a valued client", Recap the call using " i am delighted i could....", Determine root Cause- under 3 min, "I can see what happened here ", use verbiage:you have reached the right person, "for the protection of your account", "you've reached the right person", close the call thanking client for the opportunity to resolve said issue and Take ownership of the problem and call at hand.

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Probabilities

With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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