UseFamiliarPhrasesUsetheirnameListencarefullyRespecttheirprivacyBe WarmandWelcomingVerify that allof theirquestionshave beenansweredLearnsomethingnon-clinicalabout themUse PlainLanguageFollow upandFollowThroughUse patientidentifiersappropriatelyBe awareof yourbodylanguageRemember,what ismundane foryou is probablynew to themReview allMedicationsGreeteveryoneBeaware ofyour toneDocumentCarefully ReturnmessagespromptlyWash/SanitizeHandsFrequentlyBe mindful ofthe surroundingwhen talkingabout theirhealthSmile -even ifyou're onthe phoneOffer water,snack,blanketwhen ableAskclarifyingquestionsKeep a tidyenvironmentProvidecare whenneededInformthem ofanydelaysCoordinatePatientCareExplainprocessesclearlyThankthem forchoosingour clinicRemindthem tocompletesurveysUseFamiliarPhrasesUsetheirnameListencarefullyRespecttheirprivacyBe WarmandWelcomingVerify that allof theirquestionshave beenansweredLearnsomethingnon-clinicalabout themUse PlainLanguageFollow upandFollowThroughUse patientidentifiersappropriatelyBe awareof yourbodylanguageRemember,what ismundane foryou is probablynew to themReview allMedicationsGreeteveryoneBeaware ofyour toneDocumentCarefully ReturnmessagespromptlyWash/SanitizeHandsFrequentlyBe mindful ofthe surroundingwhen talkingabout theirhealthSmile -even ifyou're onthe phoneOffer water,snack,blanketwhen ableAskclarifyingquestionsKeep a tidyenvironmentProvidecare whenneededInformthem ofanydelaysCoordinatePatientCareExplainprocessesclearlyThankthem forchoosingour clinicRemindthem tocompletesurveys

Patient Experience BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Familiar Phrases
  2. Use their name
  3. Listen carefully
  4. Respect their privacy
  5. Be Warm and Welcoming
  6. Verify that all of their questions have been answered
  7. Learn something non-clinical about them
  8. Use Plain Language
  9. Follow up and Follow Through
  10. Use patient identifiers appropriately
  11. Be aware of your body language
  12. Remember, what is mundane for you is probably new to them
  13. Review all Medications
  14. Greet everyone
  15. Be aware of your tone
  16. Document Carefully
  17. Return messages promptly
  18. Wash/Sanitize Hands Frequently
  19. Be mindful of the surrounding when talking about their health
  20. Smile - even if you're on the phone
  21. Offer water, snack, blanket when able
  22. Ask clarifying questions
  23. Keep a tidy environment
  24. Provide care when needed
  25. Inform them of any delays
  26. Coordinate Patient Care
  27. Explain processes clearly
  28. Thank them for choosing our clinic
  29. Remind them to complete surveys