Use patientidentifiersappropriatelyListencarefullyKeep a tidyenvironmentRemindthem tocompletesurveysUsetheirnameExplainprocessesclearlyBeaware ofyour toneLearnsomethingnon-clinicalabout themGreeteveryoneRemember,what ismundane foryou is probablynew to themVerify that allof theirquestionshave beenansweredThankthem forchoosingour clinicCoordinatePatientCareFollow upandFollowThroughWash/SanitizeHandsFrequentlyBe awareof yourbodylanguageUseFamiliarPhrasesInformthem ofanydelaysBe mindful ofthe surroundingwhen talkingabout theirhealthReview allMedicationsProvidecare whenneededDocumentCarefully RespecttheirprivacyOffer water,snack,blanketwhen ableReturnmessagespromptlyUse PlainLanguageBe WarmandWelcomingAskclarifyingquestionsSmile -even ifyou're onthe phoneUse patientidentifiersappropriatelyListencarefullyKeep a tidyenvironmentRemindthem tocompletesurveysUsetheirnameExplainprocessesclearlyBeaware ofyour toneLearnsomethingnon-clinicalabout themGreeteveryoneRemember,what ismundane foryou is probablynew to themVerify that allof theirquestionshave beenansweredThankthem forchoosingour clinicCoordinatePatientCareFollow upandFollowThroughWash/SanitizeHandsFrequentlyBe awareof yourbodylanguageUseFamiliarPhrasesInformthem ofanydelaysBe mindful ofthe surroundingwhen talkingabout theirhealthReview allMedicationsProvidecare whenneededDocumentCarefully RespecttheirprivacyOffer water,snack,blanketwhen ableReturnmessagespromptlyUse PlainLanguageBe WarmandWelcomingAskclarifyingquestionsSmile -even ifyou're onthe phone

Patient Experience BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use patient identifiers appropriately
  2. Listen carefully
  3. Keep a tidy environment
  4. Remind them to complete surveys
  5. Use their name
  6. Explain processes clearly
  7. Be aware of your tone
  8. Learn something non-clinical about them
  9. Greet everyone
  10. Remember, what is mundane for you is probably new to them
  11. Verify that all of their questions have been answered
  12. Thank them for choosing our clinic
  13. Coordinate Patient Care
  14. Follow up and Follow Through
  15. Wash/Sanitize Hands Frequently
  16. Be aware of your body language
  17. Use Familiar Phrases
  18. Inform them of any delays
  19. Be mindful of the surrounding when talking about their health
  20. Review all Medications
  21. Provide care when needed
  22. Document Carefully
  23. Respect their privacy
  24. Offer water, snack, blanket when able
  25. Return messages promptly
  26. Use Plain Language
  27. Be Warm and Welcoming
  28. Ask clarifying questions
  29. Smile - even if you're on the phone