(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remind them to complete surveys
Learn something non-clinical about them
Use their name
Provide care when needed
Ask clarifying questions
Listen carefully
Respect their privacy
Be aware of your tone
Be mindful of the surrounding when talking about their health
Document Carefully
Be aware of your body language
Return messages promptly
Explain processes clearly
Greet everyone
Wash/Sanitize Hands Frequently
Use Plain Language
Review all Medications
Remember, what is mundane for you is probably new to them
Coordinate Patient Care
Thank them for choosing our clinic
Keep a tidy environment
Offer water, snack, blanket when able
Use Familiar Phrases
Smile - even if you're on the phone
Follow up and Follow Through
Be Warm and Welcoming
Use patient identifiers appropriately
Inform them of any delays
Verify that all of their questions have been answered
