(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain processes clearly
Inform them of any delays
Use Familiar Phrases
Thank them for choosing our clinic
Use their name
Review all Medications
Document Carefully
Offer water, snack, blanket when able
Learn something non-clinical about them
Be Warm and Welcoming
Use patient identifiers appropriately
Be aware of your tone
Keep a tidy environment
Follow up and Follow Through
Ask clarifying questions
Return messages promptly
Smile - even if you're on the phone
Remember, what is mundane for you is probably new to them
Coordinate Patient Care
Greet everyone
Use Plain Language
Wash/Sanitize Hands Frequently
Be mindful of the surrounding when talking about their health
Respect their privacy
Provide care when needed
Listen carefully
Verify that all of their questions have been answered
