(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remember, what is mundane for you is probably new to them
Keep a tidy environment
Review all Medications
Use their name
Remind them to complete surveys
Be Warm and Welcoming
Return messages promptly
Use Familiar Phrases
Greet everyone
Provide care when needed
Respect their privacy
Explain processes clearly
Be aware of your tone
Use patient identifiers appropriately
Listen carefully
Be mindful of the surrounding when talking about their health
Document Carefully
Inform them of any delays
Wash/Sanitize Hands Frequently
Be aware of your body language
Thank them for choosing our clinic
Ask clarifying questions
Follow up and Follow Through
Coordinate Patient Care
Use Plain Language
Smile - even if you're on the phone
Verify that all of their questions have been answered
