(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Remind them to complete surveys
Smile - even if you're on the phone
Ask clarifying questions
Coordinate Patient Care
Inform them of any delays
Use Plain Language
Keep a tidy environment
Be mindful of the surrounding when talking about their health
Provide care when needed
Offer water, snack, blanket when able
Greet everyone
Use their name
Use patient identifiers appropriately
Learn something non-clinical about them
Wash/Sanitize Hands Frequently
Thank them for choosing our clinic
Remember, what is mundane for you is probably new to them
Return messages promptly
Document Carefully
Review all Medications
Explain processes clearly
Listen carefully
Be Warm and Welcoming
Follow up and Follow Through
Use Familiar Phrases
Respect their privacy
Be aware of your body language
Be aware of your tone
Verify that all of their questions have been answered
