Offer water,snack,blanketwhen ableThankthem forchoosingour clinicBe mindful ofthe surroundingwhen talkingabout theirhealthSmile -even ifyou're onthe phoneInformthem ofanydelaysReview allMedicationsBeaware ofyour toneKeep a tidyenvironmentUseFamiliarPhrasesRespecttheirprivacyExplainprocessesclearlyFollow upandFollowThroughBe awareof yourbodylanguageUse patientidentifiersappropriatelyProvidecare whenneededCoordinatePatientCareGreeteveryoneRemember,what ismundane foryou is probablynew to themWash/SanitizeHandsFrequentlyAskclarifyingquestionsRemindthem tocompletesurveysVerify that allof theirquestionshave beenansweredDocumentCarefully Be WarmandWelcomingReturnmessagespromptlyUse PlainLanguageLearnsomethingnon-clinicalabout themUsetheirnameListencarefullyOffer water,snack,blanketwhen ableThankthem forchoosingour clinicBe mindful ofthe surroundingwhen talkingabout theirhealthSmile -even ifyou're onthe phoneInformthem ofanydelaysReview allMedicationsBeaware ofyour toneKeep a tidyenvironmentUseFamiliarPhrasesRespecttheirprivacyExplainprocessesclearlyFollow upandFollowThroughBe awareof yourbodylanguageUse patientidentifiersappropriatelyProvidecare whenneededCoordinatePatientCareGreeteveryoneRemember,what ismundane foryou is probablynew to themWash/SanitizeHandsFrequentlyAskclarifyingquestionsRemindthem tocompletesurveysVerify that allof theirquestionshave beenansweredDocumentCarefully Be WarmandWelcomingReturnmessagespromptlyUse PlainLanguageLearnsomethingnon-clinicalabout themUsetheirnameListencarefully

Patient Experience BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer water, snack, blanket when able
  2. Thank them for choosing our clinic
  3. Be mindful of the surrounding when talking about their health
  4. Smile - even if you're on the phone
  5. Inform them of any delays
  6. Review all Medications
  7. Be aware of your tone
  8. Keep a tidy environment
  9. Use Familiar Phrases
  10. Respect their privacy
  11. Explain processes clearly
  12. Follow up and Follow Through
  13. Be aware of your body language
  14. Use patient identifiers appropriately
  15. Provide care when needed
  16. Coordinate Patient Care
  17. Greet everyone
  18. Remember, what is mundane for you is probably new to them
  19. Wash/Sanitize Hands Frequently
  20. Ask clarifying questions
  21. Remind them to complete surveys
  22. Verify that all of their questions have been answered
  23. Document Carefully
  24. Be Warm and Welcoming
  25. Return messages promptly
  26. Use Plain Language
  27. Learn something non-clinical about them
  28. Use their name
  29. Listen carefully