(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain processes clearly
Inform them of any delays
Be aware of your tone
Document Carefully
Use patient identifiers appropriately
Thank them for choosing our clinic
Be Warm and Welcoming
Use their name
Remind them to complete surveys
Offer water, snack, blanket when able
Return messages promptly
Smile - even if you're on the phone
Use Familiar Phrases
Wash/Sanitize Hands Frequently
Remember, what is mundane for you is probably new to them
Be aware of your body language
Keep a tidy environment
Coordinate Patient Care
Listen carefully
Follow up and Follow Through
Provide care when needed
Use Plain Language
Learn something non-clinical about them
Respect their privacy
Be mindful of the surrounding when talking about their health
Ask clarifying questions
Greet everyone
Review all Medications
Verify that all of their questions have been answered
