Remember,what ismundane foryou is probablynew to themAskclarifyingquestionsReturnmessagespromptlyRespecttheirprivacyWash/SanitizeHandsFrequentlyLearnsomethingnon-clinicalabout themBe WarmandWelcomingReview allMedicationsThankthem forchoosingour clinicUse PlainLanguageProvidecare whenneededBe mindful ofthe surroundingwhen talkingabout theirhealthCoordinatePatientCareDocumentCarefully UsetheirnameFollow upandFollowThroughRemindthem tocompletesurveysBe awareof yourbodylanguageListencarefullyUseFamiliarPhrasesKeep a tidyenvironmentVerify that allof theirquestionshave beenansweredBeaware ofyour toneInformthem ofanydelaysExplainprocessesclearlyGreeteveryoneSmile -even ifyou're onthe phoneOffer water,snack,blanketwhen ableUse patientidentifiersappropriatelyRemember,what ismundane foryou is probablynew to themAskclarifyingquestionsReturnmessagespromptlyRespecttheirprivacyWash/SanitizeHandsFrequentlyLearnsomethingnon-clinicalabout themBe WarmandWelcomingReview allMedicationsThankthem forchoosingour clinicUse PlainLanguageProvidecare whenneededBe mindful ofthe surroundingwhen talkingabout theirhealthCoordinatePatientCareDocumentCarefully UsetheirnameFollow upandFollowThroughRemindthem tocompletesurveysBe awareof yourbodylanguageListencarefullyUseFamiliarPhrasesKeep a tidyenvironmentVerify that allof theirquestionshave beenansweredBeaware ofyour toneInformthem ofanydelaysExplainprocessesclearlyGreeteveryoneSmile -even ifyou're onthe phoneOffer water,snack,blanketwhen ableUse patientidentifiersappropriately

Patient Experience BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remember, what is mundane for you is probably new to them
  2. Ask clarifying questions
  3. Return messages promptly
  4. Respect their privacy
  5. Wash/Sanitize Hands Frequently
  6. Learn something non-clinical about them
  7. Be Warm and Welcoming
  8. Review all Medications
  9. Thank them for choosing our clinic
  10. Use Plain Language
  11. Provide care when needed
  12. Be mindful of the surrounding when talking about their health
  13. Coordinate Patient Care
  14. Document Carefully
  15. Use their name
  16. Follow up and Follow Through
  17. Remind them to complete surveys
  18. Be aware of your body language
  19. Listen carefully
  20. Use Familiar Phrases
  21. Keep a tidy environment
  22. Verify that all of their questions have been answered
  23. Be aware of your tone
  24. Inform them of any delays
  25. Explain processes clearly
  26. Greet everyone
  27. Smile - even if you're on the phone
  28. Offer water, snack, blanket when able
  29. Use patient identifiers appropriately