Verify that allof theirquestionshave beenansweredUse patientidentifiersappropriatelyGreeteveryoneSmile -even ifyou're onthe phoneCoordinatePatientCareRespecttheirprivacyBe mindful ofthe surroundingwhen talkingabout theirhealthOffer water,snack,blanketwhen ableKeep a tidyenvironmentUse PlainLanguageRemindthem tocompletesurveysUseFamiliarPhrasesAskclarifyingquestionsWash/SanitizeHandsFrequentlyUsetheirnameLearnsomethingnon-clinicalabout themBe awareof yourbodylanguageReview allMedicationsRemember,what ismundane foryou is probablynew to themReturnmessagespromptlyProvidecare whenneededListencarefullyBeaware ofyour toneExplainprocessesclearlyBe WarmandWelcomingDocumentCarefully Informthem ofanydelaysFollow upandFollowThroughThankthem forchoosingour clinicVerify that allof theirquestionshave beenansweredUse patientidentifiersappropriatelyGreeteveryoneSmile -even ifyou're onthe phoneCoordinatePatientCareRespecttheirprivacyBe mindful ofthe surroundingwhen talkingabout theirhealthOffer water,snack,blanketwhen ableKeep a tidyenvironmentUse PlainLanguageRemindthem tocompletesurveysUseFamiliarPhrasesAskclarifyingquestionsWash/SanitizeHandsFrequentlyUsetheirnameLearnsomethingnon-clinicalabout themBe awareof yourbodylanguageReview allMedicationsRemember,what ismundane foryou is probablynew to themReturnmessagespromptlyProvidecare whenneededListencarefullyBeaware ofyour toneExplainprocessesclearlyBe WarmandWelcomingDocumentCarefully Informthem ofanydelaysFollow upandFollowThroughThankthem forchoosingour clinic

Patient Experience BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify that all of their questions have been answered
  2. Use patient identifiers appropriately
  3. Greet everyone
  4. Smile - even if you're on the phone
  5. Coordinate Patient Care
  6. Respect their privacy
  7. Be mindful of the surrounding when talking about their health
  8. Offer water, snack, blanket when able
  9. Keep a tidy environment
  10. Use Plain Language
  11. Remind them to complete surveys
  12. Use Familiar Phrases
  13. Ask clarifying questions
  14. Wash/Sanitize Hands Frequently
  15. Use their name
  16. Learn something non-clinical about them
  17. Be aware of your body language
  18. Review all Medications
  19. Remember, what is mundane for you is probably new to them
  20. Return messages promptly
  21. Provide care when needed
  22. Listen carefully
  23. Be aware of your tone
  24. Explain processes clearly
  25. Be Warm and Welcoming
  26. Document Carefully
  27. Inform them of any delays
  28. Follow up and Follow Through
  29. Thank them for choosing our clinic