(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use Familiar Phrases
Be Warm and Welcoming
Use patient identifiers appropriately
Inform them of any delays
Follow up and Follow Through
Remind them to complete surveys
Offer water, snack, blanket when able
Thank them for choosing our clinic
Provide care when needed
Wash/Sanitize Hands Frequently
Be mindful of the surrounding when talking about their health
Be aware of your tone
Greet everyone
Explain processes clearly
Keep a tidy environment
Smile - even if you're on the phone
Ask clarifying questions
Be aware of your body language
Document Carefully
Respect their privacy
Use Plain Language
Remember, what is mundane for you is probably new to them
Listen carefully
Learn something non-clinical about them
Use their name
Verify that all of their questions have been answered
