(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Be aware of your body language
Be aware of your tone
Remind them to complete surveys
Review all Medications
Be mindful of the surrounding when talking about their health
Offer water, snack, blanket when able
Learn something non-clinical about them
Ask clarifying questions
Provide care when needed
Use Plain Language
Explain processes clearly
Use patient identifiers appropriately
Use Familiar Phrases
Thank them for choosing our clinic
Smile - even if you're on the phone
Document Carefully
Follow up and Follow Through
Wash/Sanitize Hands Frequently
Use their name
Verify that all of their questions have been answered
Greet everyone
Respect their privacy
Be Warm and Welcoming
Remember, what is mundane for you is probably new to them
