(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Be aware of your body language
Offer water, snack, blanket when able
Explain processes clearly
Review all Medications
Keep a tidy environment
Follow up and Follow Through
Remind them to complete surveys
Document Carefully
Use their name
Listen carefully
Ask clarifying questions
Greet everyone
Use Familiar Phrases
Coordinate Patient Care
Be mindful of the surrounding when talking about their health
Smile - even if you're on the phone
Return messages promptly
Remember, what is mundane for you is probably new to them
Thank them for choosing our clinic
Be aware of your tone
Learn something non-clinical about them
Inform them of any delays
Be Warm and Welcoming
Provide care when needed
Verify that all of their questions have been answered
