(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Be Warm and Welcoming
Wash/Sanitize Hands Frequently
Be mindful of the surrounding when talking about their health
Follow up and Follow Through
Inform them of any delays
Use Plain Language
Thank them for choosing our clinic
Keep a tidy environment
Learn something non-clinical about them
Explain processes clearly
Listen carefully
Return messages promptly
Ask clarifying questions
Respect their privacy
Remind them to complete surveys
Review all Medications
Use Familiar Phrases
Remember, what is mundane for you is probably new to them
Use patient identifiers appropriately
Use their name
Document Carefully
Be aware of your body language
Greet everyone
Smile - even if you're on the phone
Provide care when needed
Offer water, snack, blanket when able
Verify that all of their questions have been answered
