(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Inform them of any delays
Use Plain Language
Be aware of your tone
Listen carefully
Be aware of your body language
Use Familiar Phrases
Use patient identifiers appropriately
Review all Medications
Document Carefully
Use their name
Provide care when needed
Remind them to complete surveys
Return messages promptly
Greet everyone
Verify that all of their questions have been answered
Explain processes clearly
Learn something non-clinical about them
Wash/Sanitize Hands Frequently
Keep a tidy environment
Be Warm and Welcoming
Respect their privacy
Ask clarifying questions
Offer water, snack, blanket when able
Coordinate Patient Care
Follow up and Follow Through
Remember, what is mundane for you is probably new to them
Thank them for choosing our clinic
Smile - even if you're on the phone
Be mindful of the surrounding when talking about their health
