Remindthem tocompletesurveysWash/SanitizeHandsFrequentlyReturnmessagespromptlyCoordinatePatientCareBe mindful ofthe surroundingwhen talkingabout theirhealthProvidecare whenneededUseFamiliarPhrasesListencarefullyVerify that allof theirquestionshave beenansweredDocumentCarefully Follow upandFollowThroughSmile -even ifyou're onthe phoneRemember,what ismundane foryou is probablynew to themAskclarifyingquestionsBeaware ofyour toneBe awareof yourbodylanguageInformthem ofanydelaysThankthem forchoosingour clinicKeep a tidyenvironmentGreeteveryoneUse patientidentifiersappropriatelyUsetheirnameReview allMedicationsBe WarmandWelcomingUse PlainLanguageLearnsomethingnon-clinicalabout themExplainprocessesclearlyRespecttheirprivacyOffer water,snack,blanketwhen ableRemindthem tocompletesurveysWash/SanitizeHandsFrequentlyReturnmessagespromptlyCoordinatePatientCareBe mindful ofthe surroundingwhen talkingabout theirhealthProvidecare whenneededUseFamiliarPhrasesListencarefullyVerify that allof theirquestionshave beenansweredDocumentCarefully Follow upandFollowThroughSmile -even ifyou're onthe phoneRemember,what ismundane foryou is probablynew to themAskclarifyingquestionsBeaware ofyour toneBe awareof yourbodylanguageInformthem ofanydelaysThankthem forchoosingour clinicKeep a tidyenvironmentGreeteveryoneUse patientidentifiersappropriatelyUsetheirnameReview allMedicationsBe WarmandWelcomingUse PlainLanguageLearnsomethingnon-clinicalabout themExplainprocessesclearlyRespecttheirprivacyOffer water,snack,blanketwhen able

Patient Experience BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remind them to complete surveys
  2. Wash/Sanitize Hands Frequently
  3. Return messages promptly
  4. Coordinate Patient Care
  5. Be mindful of the surrounding when talking about their health
  6. Provide care when needed
  7. Use Familiar Phrases
  8. Listen carefully
  9. Verify that all of their questions have been answered
  10. Document Carefully
  11. Follow up and Follow Through
  12. Smile - even if you're on the phone
  13. Remember, what is mundane for you is probably new to them
  14. Ask clarifying questions
  15. Be aware of your tone
  16. Be aware of your body language
  17. Inform them of any delays
  18. Thank them for choosing our clinic
  19. Keep a tidy environment
  20. Greet everyone
  21. Use patient identifiers appropriately
  22. Use their name
  23. Review all Medications
  24. Be Warm and Welcoming
  25. Use Plain Language
  26. Learn something non-clinical about them
  27. Explain processes clearly
  28. Respect their privacy
  29. Offer water, snack, blanket when able