Follow upandFollowThroughRemember,what ismundane foryou is probablynew to themExplainprocessesclearlyUsetheirnameUse PlainLanguageOffer water,snack,blanketwhen ableRespecttheirprivacyAskclarifyingquestionsInformthem ofanydelaysReturnmessagespromptlyBeaware ofyour toneCoordinatePatientCareWash/SanitizeHandsFrequentlySmile -even ifyou're onthe phoneBe mindful ofthe surroundingwhen talkingabout theirhealthUse patientidentifiersappropriatelyDocumentCarefully Verify that allof theirquestionshave beenansweredRemindthem tocompletesurveysGreeteveryoneProvidecare whenneededReview allMedicationsBe awareof yourbodylanguageListencarefullyBe WarmandWelcomingKeep a tidyenvironmentLearnsomethingnon-clinicalabout themUseFamiliarPhrasesThankthem forchoosingour clinicFollow upandFollowThroughRemember,what ismundane foryou is probablynew to themExplainprocessesclearlyUsetheirnameUse PlainLanguageOffer water,snack,blanketwhen ableRespecttheirprivacyAskclarifyingquestionsInformthem ofanydelaysReturnmessagespromptlyBeaware ofyour toneCoordinatePatientCareWash/SanitizeHandsFrequentlySmile -even ifyou're onthe phoneBe mindful ofthe surroundingwhen talkingabout theirhealthUse patientidentifiersappropriatelyDocumentCarefully Verify that allof theirquestionshave beenansweredRemindthem tocompletesurveysGreeteveryoneProvidecare whenneededReview allMedicationsBe awareof yourbodylanguageListencarefullyBe WarmandWelcomingKeep a tidyenvironmentLearnsomethingnon-clinicalabout themUseFamiliarPhrasesThankthem forchoosingour clinic

Patient Experience BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow up and Follow Through
  2. Remember, what is mundane for you is probably new to them
  3. Explain processes clearly
  4. Use their name
  5. Use Plain Language
  6. Offer water, snack, blanket when able
  7. Respect their privacy
  8. Ask clarifying questions
  9. Inform them of any delays
  10. Return messages promptly
  11. Be aware of your tone
  12. Coordinate Patient Care
  13. Wash/Sanitize Hands Frequently
  14. Smile - even if you're on the phone
  15. Be mindful of the surrounding when talking about their health
  16. Use patient identifiers appropriately
  17. Document Carefully
  18. Verify that all of their questions have been answered
  19. Remind them to complete surveys
  20. Greet everyone
  21. Provide care when needed
  22. Review all Medications
  23. Be aware of your body language
  24. Listen carefully
  25. Be Warm and Welcoming
  26. Keep a tidy environment
  27. Learn something non-clinical about them
  28. Use Familiar Phrases
  29. Thank them for choosing our clinic