This bingo card has a free space and 29 words: Thank them for choosing our clinic, Use their name, Verify that all of their questions have been answered, Greet everyone, Remember, what is mundane for you is probably new to them, Learn something non-clinical about them, Listen carefully, Ask clarifying questions, Offer water, snack, blanket when able, Respect their privacy, Document Carefully, Be aware of your tone, Be mindful of the surrounding when talking about their health, Inform them of any delays, Explain processes clearly, Be Warm and Welcoming, Keep a tidy environment, Use patient identifiers appropriately, Wash/Sanitize Hands Frequently, Return messages promptly, Smile - even if you're on the phone, Follow up and Follow Through, Be aware of your body language, Use Plain Language, Provide care when needed, Coordinate Patient Care, Use Familiar Phrases, Review all Medications and Remind them to complete surveys.
Enhancing the Patient Experience | Enhancing the Patient Experience | Enhancing the Patient Experience | Enhancing the Patient Experience | Getting the Most Out of Your Doctor Visit
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