Add an Additional• “GREAT! Thanks forgetting ______ a card Iknow he/she will enjoyit!”• “I appreciate youbringing ____to theAmex family with you.” Travel Out Of Country •“Sounds exciting, thank-you for carrying your Amexcard with you!”• “Awesome, I’m gladyou’re carrying this cardwith you…it’s a GREATway to earn more rewards.” Late Fee • “I know howfrustrating it can be tosee a late fee on yourbill, especially if youare not expecting it!”• “I can take a look intothat late fee for you,this seems out of theordinary for you!” Why Decline• “I hate to hear this; Ialways want you to be ableto use this card. Let’s lookat your account together.”• “I understand yourconcern; no one wants tobe declined. Let me checkyour account and see whathappened.” No Specific Call Type •“Thank you for makingyour account a toppriority, I will get thistaken care of for you!”• “I hate to hear that, itwas not our intention,let me look into this foryou.” Interest Charge • “I knowhow frustrating it can be tosee an interest charge onyour bill, especially if youare not expecting it!”• “I understand you paid infull last month and did notexpect this charge, let’stake a look at youraccount” Increase LOC• “First I want to thank youfor wanting to place morespend on this card, Iappreciate that.”• “That sounds exciting;more Line Of Credit alsomeans more rewards youcan earn with this card.” Travel Out Of Country •“Sounds exciting, thank-you for carrying your Amexcard with you!”• “Awesome, I’m gladyou’re carrying this cardwith you…it’s a GREATway to earn more rewards.” Card Replacement •“Sounds like you’ve beenusing this card a lot, that’sGREAT…..Thank-You!”• “First, I want to put yourmind at ease….you have100% FRAUD Protectionon this card so you don’thave to worry.” Change of Address• “Thank you for ensuringthat we have the correctinformation on file for you.”• “Sounds exciting and verybusy, let me take care ofthis quickly for you so youcan get back to taking careof everything.” Add an Additional• “GREAT! Thanks forgetting ______ a card Iknow he/she will enjoyit!”• “I appreciate youbringing ____to theAmex family with you.” Travel Out Of Country •“Sounds exciting, thank-you for carrying your Amexcard with you!”• “Awesome, I’m gladyou’re carrying this cardwith you…it’s a GREATway to earn more rewards.” Late Fee • “I know howfrustrating it can be tosee a late fee on yourbill, especially if youare not expecting it!”• “I can take a look intothat late fee for you,this seems out of theordinary for you!” Why Decline• “I hate to hear this; Ialways want you to be ableto use this card. Let’s lookat your account together.”• “I understand yourconcern; no one wants tobe declined. Let me checkyour account and see whathappened.” No Specific Call Type •“Thank you for makingyour account a toppriority, I will get thistaken care of for you!”• “I hate to hear that, itwas not our intention,let me look into this foryou.” Interest Charge • “I knowhow frustrating it can be tosee an interest charge onyour bill, especially if youare not expecting it!”• “I understand you paid infull last month and did notexpect this charge, let’stake a look at youraccount” Increase LOC• “First I want to thank youfor wanting to place morespend on this card, Iappreciate that.”• “That sounds exciting;more Line Of Credit alsomeans more rewards youcan earn with this card.” Travel Out Of Country •“Sounds exciting, thank-you for carrying your Amexcard with you!”• “Awesome, I’m gladyou’re carrying this cardwith you…it’s a GREATway to earn more rewards.” Card Replacement •“Sounds like you’ve beenusing this card a lot, that’sGREAT…..Thank-You!”• “First, I want to put yourmind at ease….you have100% FRAUD Protectionon this card so you don’thave to worry.” Change of Address• “Thank you for ensuringthat we have the correctinformation on file for you.”• “Sounds exciting and verybusy, let me take care ofthis quickly for you so youcan get back to taking careof everything.” 

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add an Additional • “GREAT! Thanks for getting ______ a card I know he/she will enjoy it!” • “I appreciate you bringing ____to the Amex family with you.”
  2. Travel Out Of Country • “Sounds exciting, thank-you for carrying your Amex card with you!” • “Awesome, I’m glad you’re carrying this card with you…it’s a GREAT way to earn more rewards.”
  3. Late Fee • “I know how frustrating it can be to see a late fee on your bill, especially if you are not expecting it!” • “I can take a look into that late fee for you, this seems out of the ordinary for you!”
  4. Why Decline • “I hate to hear this; I always want you to be able to use this card. Let’s look at your account together.” • “I understand your concern; no one wants to be declined. Let me check your account and see what happened.”
  5. No Specific Call Type • “Thank you for making your account a top priority, I will get this taken care of for you!” • “I hate to hear that, it was not our intention, let me look into this for you.”
  6. Interest Charge • “I know how frustrating it can be to see an interest charge on your bill, especially if you are not expecting it!” • “I understand you paid in full last month and did not expect this charge, let’s take a look at your account”
  7. Increase LOC • “First I want to thank you for wanting to place more spend on this card, I appreciate that.” • “That sounds exciting; more Line Of Credit also means more rewards you can earn with this card.”
  8. Travel Out Of Country • “Sounds exciting, thank-you for carrying your Amex card with you!” • “Awesome, I’m glad you’re carrying this card with you…it’s a GREAT way to earn more rewards.”
  9. Card Replacement • “Sounds like you’ve been using this card a lot, that’s GREAT…..Thank-You!” • “First, I want to put your mind at ease….you have 100% FRAUD Protection on this card so you don’t have to worry.”
  10. Change of Address • “Thank you for ensuring that we have the correct information on file for you.” • “Sounds exciting and very busy, let me take care of this quickly for you so you can get back to taking care of everything.”