This bingo card has 10 words: Card Replacement • “Sounds like you’ve been using this card a lot, that’s GREAT…..Thank-You!” • “First, I want to put your mind at ease….you have 100% FRAUD Protection on this card so you don’t have to worry.”, Change of Address • “Thank you for ensuring that we have the correct information on file for you.” • “Sounds exciting and very busy, let me take care of this quickly for you so you can get back to taking care of everything.”, Add an Additional • “GREAT! Thanks for getting ______ a card I know he/she will enjoy it!” • “I appreciate you bringing ____to the Amex family with you.”, Increase LOC • “First I want to thank you for wanting to place more spend on this card, I appreciate that.” • “That sounds exciting; more Line Of Credit also means more rewards you can earn with this card.”, Interest Charge • “I know how frustrating it can be to see an interest charge on your bill, especially if you are not expecting it!” • “I understand you paid in full last month and did not expect this charge, let’s take a look at your account”, Travel Out Of Country • “Sounds exciting, thank-you for carrying your Amex card with you!” • “Awesome, I’m glad you’re carrying this card with you…it’s a GREAT way to earn more rewards.”, Travel Out Of Country • “Sounds exciting, thank-you for carrying your Amex card with you!” • “Awesome, I’m glad you’re carrying this card with you…it’s a GREAT way to earn more rewards.”, Why Decline • “I hate to hear this; I always want you to be able to use this card. Let’s look at your account together.” • “I understand your concern; no one wants to be declined. Let me check your account and see what happened.”, Late Fee • “I know how frustrating it can be to see a late fee on your bill, especially if you are not expecting it!” • “I can take a look into that late fee for you, this seems out of the ordinary for you!” and No Specific Call Type • “Thank you for making your account a top priority, I will get this taken care of for you!” • “I hate to hear that, it was not our intention, let me look into this for you.”.
⚠ This card has duplicate items: Travel Out Of Country • “Sounds exciting, thank-you for carrying your Amex card with you!” • “Awesome, I’m glad you’re carrying this card with you…it’s a GREAT way to earn more rewards.” (2)
NPS BINGO | NPS Bingo | Respond Actively | Acknowledgments | TEAM GRIFFIN
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