(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided payment options (PayNow, Pay by Phone, etc)
Representative called by wrong name
Explains the loan repayment process
Returned bank item
Request for policy loan
Caller eating
Customer cursed
Request for surrender
Misdirected call
Asks for manager
Used the callers name
Non-Owner calling
Angry customer
Requests an address change
5+ policies being reviewed
Offers DocuSign
Caller talking to someone else in background
Free!
Mentions 'Working from home'
Provided Agent contact information
Comments about hold times
Expressed empathy
Called the coach line
Status of beneficiary change
Thanked the caller
ASKS to place on hold
Mentions another team 'in a meeting'
Request for name change
Used the term 'billing block' with no explanation
Status of decrease request
Child in background
Beneficiary verified
Silent time > 20 Seconds
Mentions 'short staffed/not enough people on phones'
Customer said 'calling on my lunch/break'
Caller or Rep cough/clear throat
Provides a premium quote
Asks for Amfam address
Mentions 'we are busy today'
Asks 'Is there anything else I can help with today?'
