LIVE PHONE CALL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Congratulated the customer
2. Customer cursed
3. Beneficiary verified
4. Frequent interuptions
5. Provides a premium quote
6. Reinstatement quote provided
7. Mentions the weather
8. Takes ownership of request
9. Animal in background
10. Mentions 'Working from home'
11. Child in background
12. Representative called by wrong name
13. Status of reinstatement
14. Free!
15. Status of beneficiary change
16. Expressed empathy
17. Mentions 'short staffed/not enough people on phones'
18. Angry customer
19. Asks for manager
20. Offers DocuSign
21. Called the coach line
22. Asks 'Is there anything else I can help with today?'
23. ASKS to place on hold
24. Provided payment options (PayNow, Pay by Phone, etc)
25. Request for policy loan
26. Caller talking to someone else in background
27. Provided Agent contact information
28. Caller or Rep cough/clear throat
29. 5+ policies being reviewed
30. Requests an address change
31. Mentions another team 'in a meeting'
32. Mentions 'we are busy today'
33. Non-Owner calling
34. Comments about hold times
35. Status of 1035 Exchange
36. Used the callers name
37. Thanked the caller
38. Explains the loan repayment process
39. Used the term 'billing block' with no explanation
40. Caller eating
41. Misdirected call
42. Status of decrease request
43. Mentions 'system issues'
44. Silent time > 20 Seconds
45. Requests a call back
46. Request for name change
47. Translator needed
48. Returned bank item
49. Customer said 'calling on my lunch/break'
50. Asks for Amfam address
51. Request for surrender