(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Reinstatement quote provided
Customer said 'calling on my lunch/break'
Animal in background
Offers DocuSign
Request for policy loan
Returned bank item
Misdirected call
Non-Owner calling
Beneficiary verified
Thanked the caller
Mentions 'we are busy today'
Child in background
Mentions 'Working from home'
Caller talking to someone else in background
Used the term 'billing block' with no explanation
Asks for Amfam address
ASKS to place on hold
Comments about hold times
Mentions the weather
Congratulated the customer
Provided payment options (PayNow, Pay by Phone, etc)
Caller eating
Free!
Request for surrender
Mentions another team 'in a meeting'
Mentions 'short staffed/not enough people on phones'
Caller or Rep cough/clear throat
Requests an address change
Status of reinstatement
Provided Agent contact information
Request for name change
Requests a call back
Customer cursed
Explains the loan repayment process
Called the coach line
Provides a premium quote
Representative called by wrong name
Expressed empathy
Angry customer
Asks 'Is there anything else I can help with today?'
