(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Comments about hold times
Mentions 'we are busy today'
Reinstatement quote provided
Animal in background
Provided Agent contact information
Congratulated the customer
Called the coach line
Explains the loan repayment process
Mentions another team 'in a meeting'
Mentions 'system issues'
Translator needed
Caller eating
Frequent interuptions
Asks for manager
ASKS to place on hold
Thanked the caller
5+ policies being reviewed
Caller talking to someone else in background
Mentions 'short staffed/not enough people on phones'
Free!
Request for policy loan
Child in background
Silent time > 20 Seconds
Request for name change
Used the callers name
Customer cursed
Angry customer
Status of beneficiary change
Caller or Rep cough/clear throat
Asks for Amfam address
Provides a premium quote
Misdirected call
Asks 'Is there anything else I can help with today?'
Beneficiary verified
Provided payment options (PayNow, Pay by Phone, etc)
