(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Called the coach line
Mentions 'Working from home'
Frequent interuptions
Customer cursed
ASKS to place on hold
Request for policy loan
Caller eating
Customer said 'calling on my lunch/break'
Returned bank item
Used the callers name
Offers DocuSign
Caller or Rep cough/clear throat
Provides a premium quote
Provided payment options (PayNow, Pay by Phone, etc)
Animal in background
Asks for manager
Silent time > 20 Seconds
Status of 1035 Exchange
Mentions another team 'in a meeting'
Caller talking to someone else in background
Asks 'Is there anything else I can help with today?'
Status of beneficiary change
Status of reinstatement
Free!
Requests a call back
Mentions 'system issues'
Thanked the caller
Child in background
Asks for Amfam address
Translator needed
Expressed empathy
Requests an address change
Status of decrease request
Beneficiary verified
Comments about hold times
Reinstatement quote provided
Congratulated the customer
Misdirected call
Used the term 'billing block' with no explanation
Non-Owner calling
Explains the loan repayment process
Mentions 'short staffed/not enough people on phones'
