LIVE PHONE CALL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Caller eating
2. Child in background
3. Mentions 'Working from home'
4. Customer said 'calling on my lunch/break'
5. Provided Agent contact information
6. Provides a premium quote
7. Request for policy loan
8. Mentions the weather
9. Translator needed
10. Animal in background
11. Mentions 'system issues'
12. Status of beneficiary change
13. Status of decrease request
14. Requests a call back
15. Mentions 'we are busy today'
16. Status of 1035 Exchange
17. Caller talking to someone else in background
18. Called the coach line
19. Expressed empathy
20. ASKS to place on hold
21. Requests an address change
22. Mentions 'short staffed/not enough people on phones'
23. Request for surrender
24. Asks 'Is there anything else I can help with today?'
25. Provided payment options (PayNow, Pay by Phone, etc)
26. Mentions another team 'in a meeting'
27. 5+ policies being reviewed
28. Used the term 'billing block' with no explanation
29. Frequent interuptions
30. Silent time > 20 Seconds
31. Asks for Amfam address
32. Misdirected call
33. Angry customer
34. Returned bank item
35. Thanked the caller
36. Representative called by wrong name
37. Congratulated the customer
38. Free!
39. Offers DocuSign
40. Explains the loan repayment process
41. Used the callers name
42. Beneficiary verified
43. Non-Owner calling
44. Request for name change
45. Caller or Rep cough/clear throat
46. Asks for manager
47. Comments about hold times
48. Reinstatement quote provided
49. Status of reinstatement
50. Takes ownership of request
51. Customer cursed