(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Status of 1035 Exchange
Requests an address change
Provided payment options (PayNow, Pay by Phone, etc)
ASKS to place on hold
Comments about hold times
Customer cursed
Child in background
Provided Agent contact information
Mentions another team 'in a meeting'
Animal in background
Frequent interuptions
Used the term 'billing block' with no explanation
Thanked the caller
Beneficiary verified
Request for name change
Translator needed
Status of beneficiary change
Mentions 'system issues'
Angry customer
Caller or Rep cough/clear throat
Congratulated the customer
Mentions 'we are busy today'
Asks for manager
Takes ownership of request
Expressed empathy
Returned bank item
Silent time > 20 Seconds
Non-Owner calling
Used the callers name
Mentions 'short staffed/not enough people on phones'
Requests a call back
Provides a premium quote
Explains the loan repayment process
5+ policies being reviewed
Request for policy loan
Reinstatement quote provided
Status of decrease request
Mentions the weather
Misdirected call
Mentions 'Working from home'
Offers DocuSign
Status of reinstatement
Asks 'Is there anything else I can help with today?'
