(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Mentions another team 'in a meeting'
Called the coach line
Provided payment options (PayNow, Pay by Phone, etc)
Asks for manager
Asks for Amfam address
Non-Owner calling
Comments about hold times
Used the callers name
Mentions 'we are busy today'
Child in background
Used the term 'billing block' with no explanation
Silent time > 20 Seconds
Status of beneficiary change
Representative called by wrong name
Misdirected call
Congratulated the customer
Requests an address change
Explains the loan repayment process
Status of decrease request
5+ policies being reviewed
Beneficiary verified
Status of reinstatement
Offers DocuSign
Mentions the weather
Caller or Rep cough/clear throat
Angry customer
Asks 'Is there anything else I can help with today?'
Thanked the caller
Caller eating
Request for name change
Status of 1035 Exchange
Request for policy loan
Mentions 'Working from home'
ASKS to place on hold
Provided Agent contact information
Takes ownership of request
Returned bank item
Request for surrender
Customer said 'calling on my lunch/break'
Frequent interuptions
Customer cursed
Translator needed
Caller talking to someone else in background
Expressed empathy
Requests a call back
Mentions 'short staffed/not enough people on phones'
