Mentions'Workingfromhome'MentionstheweatherMisdirectedcallBeneficiaryverifiedAnimal inbackgroundMentions 'shortstaffed/notenough peopleon phones'ReturnedbankitemMentions'we arebusytoday'Used thecallersnameRepresentativecalled bywrong nameRequestsa callbackUsed theterm 'billingblock' withnoexplanationAsks 'Is thereanything elseI can helpwith today?'Calledthe coachlineProvidedpaymentoptions(PayNow, Payby Phone, etc)ProvidedAgentcontactinformationASKS toplace onholdCongratulatedthe customerExplainsthe loanrepaymentprocessFrequentinteruptionsStatus ofreinstatementAngrycustomerTakesownershipof requestFree!Mentions'systemissues'Status ofdecreaserequestThankedthecallerNon-OwnercallingCaller orRepcough/clearthroatRequestforsurrenderSilenttime > 20SecondsRequestfor policyloanCommentsabout holdtimesChild inbackgroundStatus ofbeneficiarychangeCustomersaid 'callingon mylunch/break'Caller talkingto someoneelse inbackgroundCustomercursedStatus of1035ExchangeExpressedempathyRequestsanaddresschangeCallereatingTranslatorneededRequestfor namechange5+policiesbeingreviewedOffersDocuSignAsks forAmfamaddressAsks formanagerReinstatementquoteprovidedProvidesapremiumquoteMentionsanotherteam 'in ameeting'Mentions'Workingfromhome'MentionstheweatherMisdirectedcallBeneficiaryverifiedAnimal inbackgroundMentions 'shortstaffed/notenough peopleon phones'ReturnedbankitemMentions'we arebusytoday'Used thecallersnameRepresentativecalled bywrong nameRequestsa callbackUsed theterm 'billingblock' withnoexplanationAsks 'Is thereanything elseI can helpwith today?'Calledthe coachlineProvidedpaymentoptions(PayNow, Payby Phone, etc)ProvidedAgentcontactinformationASKS toplace onholdCongratulatedthe customerExplainsthe loanrepaymentprocessFrequentinteruptionsStatus ofreinstatementAngrycustomerTakesownershipof requestFree!Mentions'systemissues'Status ofdecreaserequestThankedthecallerNon-OwnercallingCaller orRepcough/clearthroatRequestforsurrenderSilenttime > 20SecondsRequestfor policyloanCommentsabout holdtimesChild inbackgroundStatus ofbeneficiarychangeCustomersaid 'callingon mylunch/break'Caller talkingto someoneelse inbackgroundCustomercursedStatus of1035ExchangeExpressedempathyRequestsanaddresschangeCallereatingTranslatorneededRequestfor namechange5+policiesbeingreviewedOffersDocuSignAsks forAmfamaddressAsks formanagerReinstatementquoteprovidedProvidesapremiumquoteMentionsanotherteam 'in ameeting'

LIVE PHONE CALL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mentions 'Working from home'
  2. Mentions the weather
  3. Misdirected call
  4. Beneficiary verified
  5. Animal in background
  6. Mentions 'short staffed/not enough people on phones'
  7. Returned bank item
  8. Mentions 'we are busy today'
  9. Used the callers name
  10. Representative called by wrong name
  11. Requests a call back
  12. Used the term 'billing block' with no explanation
  13. Asks 'Is there anything else I can help with today?'
  14. Called the coach line
  15. Provided payment options (PayNow, Pay by Phone, etc)
  16. Provided Agent contact information
  17. ASKS to place on hold
  18. Congratulated the customer
  19. Explains the loan repayment process
  20. Frequent interuptions
  21. Status of reinstatement
  22. Angry customer
  23. Takes ownership of request
  24. Free!
  25. Mentions 'system issues'
  26. Status of decrease request
  27. Thanked the caller
  28. Non-Owner calling
  29. Caller or Rep cough/clear throat
  30. Request for surrender
  31. Silent time > 20 Seconds
  32. Request for policy loan
  33. Comments about hold times
  34. Child in background
  35. Status of beneficiary change
  36. Customer said 'calling on my lunch/break'
  37. Caller talking to someone else in background
  38. Customer cursed
  39. Status of 1035 Exchange
  40. Expressed empathy
  41. Requests an address change
  42. Caller eating
  43. Translator needed
  44. Request for name change
  45. 5+ policies being reviewed
  46. Offers DocuSign
  47. Asks for Amfam address
  48. Asks for manager
  49. Reinstatement quote provided
  50. Provides a premium quote
  51. Mentions another team 'in a meeting'