(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asks for manager
Used the callers name
Mentions the weather
Asks for Amfam address
Customer cursed
Caller talking to someone else in background
Mentions 'system issues'
Called the coach line
Translator needed
Status of reinstatement
Request for surrender
Takes ownership of request
Mentions 'Working from home'
5+ policies being reviewed
Provided Agent contact information
Status of 1035 Exchange
Offers DocuSign
Child in background
Reinstatement quote provided
Used the term 'billing block' with no explanation
Silent time > 20 Seconds
Mentions another team 'in a meeting'
Expressed empathy
Requests an address change
ASKS to place on hold
Thanked the caller
Customer said 'calling on my lunch/break'
Non-Owner calling
Provides a premium quote
Comments about hold times
Misdirected call
Status of beneficiary change
Caller eating
Congratulated the customer
Returned bank item
Animal in background
Free!
Caller or Rep cough/clear throat
Explains the loan repayment process
Frequent interuptions
Status of decrease request
Request for name change
Representative called by wrong name
Provided payment options (PayNow, Pay by Phone, etc)
Requests a call back
Mentions 'we are busy today'
Request for policy loan
Beneficiary verified
Asks 'Is there anything else I can help with today?'
Angry customer
Mentions 'short staffed/not enough people on phones'
