(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
ASKS to place on hold
Asks for manager
Translator needed
Mentions 'system issues'
Caller eating
Mentions 'Working from home'
Asks for Amfam address
Mentions the weather
Silent time > 20 Seconds
Request for name change
Reinstatement quote provided
Provided Agent contact information
Free!
Customer cursed
5+ policies being reviewed
Mentions another team 'in a meeting'
Expressed empathy
Mentions 'we are busy today'
Provided payment options (PayNow, Pay by Phone, etc)
Status of 1035 Exchange
Frequent interuptions
Provides a premium quote
Caller talking to someone else in background
Requests a call back
Non-Owner calling
Used the callers name
Status of reinstatement
Angry customer
Called the coach line
Status of decrease request
Congratulated the customer
Offers DocuSign
Misdirected call
Representative called by wrong name
Explains the loan repayment process
Mentions 'short staffed/not enough people on phones'
Requests an address change
Customer said 'calling on my lunch/break'
Status of beneficiary change
Takes ownership of request
Comments about hold times
Returned bank item
Caller or Rep cough/clear throat
Asks 'Is there anything else I can help with today?'
