(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Status of reinstatement
Caller or Rep cough/clear throat
Offers DocuSign
Status of decrease request
ASKS to place on hold
5+ policies being reviewed
Comments about hold times
Asks for Amfam address
Child in background
Mentions 'short staffed/not enough people on phones'
Used the term 'billing block' with no explanation
Misdirected call
Asks 'Is there anything else I can help with today?'
Returned bank item
Silent time > 20 Seconds
Expressed empathy
Mentions 'we are busy today'
Mentions 'system issues'
Takes ownership of request
Status of beneficiary change
Requests a call back
Non-Owner calling
Request for policy loan
Provides a premium quote
Provided Agent contact information
Used the callers name
Animal in background
Mentions the weather
Explains the loan repayment process
Provided payment options (PayNow, Pay by Phone, etc)
