(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Non-Owner calling
Misdirected call
Mentions 'we are busy today'
Mentions 'short staffed/not enough people on phones'
Expressed empathy
Beneficiary verified
Requests an address change
Customer said 'calling on my lunch/break'
Reinstatement quote provided
Requests a call back
Status of reinstatement
Returned bank item
Status of beneficiary change
Request for surrender
Asks for Amfam address
Free!
Request for policy loan
Angry customer
Provides a premium quote
Provided Agent contact information
Congratulated the customer
Thanked the caller
Frequent interuptions
Comments about hold times
Animal in background
Used the callers name
Status of decrease request
Called the coach line
Explains the loan repayment process
ASKS to place on hold
Asks for manager
Status of 1035 Exchange
Silent time > 20 Seconds
Asks 'Is there anything else I can help with today?'
Caller or Rep cough/clear throat
Representative called by wrong name
Caller eating
Used the term 'billing block' with no explanation
Mentions the weather
Child in background
Customer cursed
Caller talking to someone else in background
Mentions another team 'in a meeting'
5+ policies being reviewed
Provided payment options (PayNow, Pay by Phone, etc)
