(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
Asks for manager
Free!
Status of decrease request
Customer said 'calling on my lunch/break'
Non-Owner calling
Frequent interuptions
Request for name change
Used the term 'billing block' with no explanation
Status of beneficiary change
Explains the loan repayment process
Status of reinstatement
Caller or Rep cough/clear throat
Called the coach line
Mentions the weather
Requests a call back
Silent time > 20 Seconds
Mentions 'short staffed/not enough people on phones'
Request for policy loan
Angry customer
Asks 'Is there anything else I can help with today?'
Mentions 'system issues'
Caller talking to someone else in background
Customer cursed
Used the callers name
Reinstatement quote provided
Congratulated the customer
Takes ownership of request
Representative called by wrong name
Provided Agent contact information
Caller eating
Translator needed
Provided payment options (PayNow, Pay by Phone, etc)
