(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asks for Amfam address
Expressed empathy
ASKS to place on hold
Status of beneficiary change
Request for name change
Comments about hold times
Called the coach line
Angry customer
Mentions another team 'in a meeting'
Thanked the caller
5+ policies being reviewed
Representative called by wrong name
Mentions 'short staffed/not enough people on phones'
Mentions the weather
Non-Owner calling
Free!
Status of 1035 Exchange
Beneficiary verified
Used the callers name
Offers DocuSign
Mentions 'Working from home'
Caller talking to someone else in background
Status of decrease request
Silent time > 20 Seconds
Request for policy loan
Reinstatement quote provided
Takes ownership of request
Child in background
Asks 'Is there anything else I can help with today?'
Requests an address change
Animal in background
Frequent interuptions
Request for surrender
Misdirected call
Explains the loan repayment process
Customer cursed
Provides a premium quote
Caller eating
Translator needed
Asks for manager
Provided payment options (PayNow, Pay by Phone, etc)
