LIVE PHONE CALL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Angry customer
2. 5+ policies being reviewed
3. Status of decrease request
4. Mentions 'Working from home'
5. Provided payment options (PayNow, Pay by Phone, etc)
6. Mentions another team 'in a meeting'
7. ASKS to place on hold
8. Provided Agent contact information
9. Takes ownership of request
10. Caller or Rep cough/clear throat
11. Frequent interuptions
12. Status of reinstatement
13. Mentions 'short staffed/not enough people on phones'
14. Misdirected call
15. Called the coach line
16. Beneficiary verified
17. Customer cursed
18. Status of beneficiary change
19. Free!
20. Request for name change
21. Comments about hold times
22. Request for policy loan
23. Expressed empathy
24. Mentions 'system issues'
25. Translator needed
26. Asks 'Is there anything else I can help with today?'
27. Requests an address change
28. Silent time > 20 Seconds
29. Request for surrender
30. Caller eating
31. Non-Owner calling
32. Mentions 'we are busy today'
33. Requests a call back
34. Customer said 'calling on my lunch/break'
35. Asks for Amfam address
36. Representative called by wrong name
37. Used the term 'billing block' with no explanation
38. Used the callers name
39. Thanked the caller
40. Animal in background
41. Offers DocuSign
42. Asks for manager
43. Congratulated the customer
44. Returned bank item
45. Reinstatement quote provided
46. Child in background
47. Mentions the weather
48. Explains the loan repayment process
49. Status of 1035 Exchange
50. Caller talking to someone else in background
51. Provides a premium quote