ReinstatementquoteprovidedMentions 'shortstaffed/notenough peopleon phones'Non-OwnercallingOffersDocuSignThankedthecallerMentions'systemissues'MentionstheweatherCaller talkingto someoneelse inbackgroundCustomercursedProvidedAgentcontactinformationFrequentinteruptionsRequestforsurrenderASKS toplace onholdAsks 'Is thereanything elseI can helpwith today?'ExpressedempathyCustomersaid 'callingon mylunch/break'Providedpaymentoptions(PayNow, Payby Phone, etc)CallereatingRequestsa callbackChild inbackgroundSilenttime > 20SecondsUsed theterm 'billingblock' withnoexplanationAsks forAmfamaddressRequestfor policyloanUsed thecallersnameStatus of1035Exchange5+policiesbeingreviewedRequestfor namechangeCongratulatedthe customerRepresentativecalled bywrong nameFree!AngrycustomerReturnedbankitemCommentsabout holdtimesMentions'we arebusytoday'MisdirectedcallProvidesapremiumquoteAnimal inbackgroundStatus ofbeneficiarychangeExplainsthe loanrepaymentprocessStatus ofdecreaserequestTakesownershipof requestStatus ofreinstatementRequestsanaddresschangeCaller orRepcough/clearthroatMentions'Workingfromhome'TranslatorneededBeneficiaryverifiedAsks formanagerCalledthe coachlineMentionsanotherteam 'in ameeting'ReinstatementquoteprovidedMentions 'shortstaffed/notenough peopleon phones'Non-OwnercallingOffersDocuSignThankedthecallerMentions'systemissues'MentionstheweatherCaller talkingto someoneelse inbackgroundCustomercursedProvidedAgentcontactinformationFrequentinteruptionsRequestforsurrenderASKS toplace onholdAsks 'Is thereanything elseI can helpwith today?'ExpressedempathyCustomersaid 'callingon mylunch/break'Providedpaymentoptions(PayNow, Payby Phone, etc)CallereatingRequestsa callbackChild inbackgroundSilenttime > 20SecondsUsed theterm 'billingblock' withnoexplanationAsks forAmfamaddressRequestfor policyloanUsed thecallersnameStatus of1035Exchange5+policiesbeingreviewedRequestfor namechangeCongratulatedthe customerRepresentativecalled bywrong nameFree!AngrycustomerReturnedbankitemCommentsabout holdtimesMentions'we arebusytoday'MisdirectedcallProvidesapremiumquoteAnimal inbackgroundStatus ofbeneficiarychangeExplainsthe loanrepaymentprocessStatus ofdecreaserequestTakesownershipof requestStatus ofreinstatementRequestsanaddresschangeCaller orRepcough/clearthroatMentions'Workingfromhome'TranslatorneededBeneficiaryverifiedAsks formanagerCalledthe coachlineMentionsanotherteam 'in ameeting'

LIVE PHONE CALL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reinstatement quote provided
  2. Mentions 'short staffed/not enough people on phones'
  3. Non-Owner calling
  4. Offers DocuSign
  5. Thanked the caller
  6. Mentions 'system issues'
  7. Mentions the weather
  8. Caller talking to someone else in background
  9. Customer cursed
  10. Provided Agent contact information
  11. Frequent interuptions
  12. Request for surrender
  13. ASKS to place on hold
  14. Asks 'Is there anything else I can help with today?'
  15. Expressed empathy
  16. Customer said 'calling on my lunch/break'
  17. Provided payment options (PayNow, Pay by Phone, etc)
  18. Caller eating
  19. Requests a call back
  20. Child in background
  21. Silent time > 20 Seconds
  22. Used the term 'billing block' with no explanation
  23. Asks for Amfam address
  24. Request for policy loan
  25. Used the callers name
  26. Status of 1035 Exchange
  27. 5+ policies being reviewed
  28. Request for name change
  29. Congratulated the customer
  30. Representative called by wrong name
  31. Free!
  32. Angry customer
  33. Returned bank item
  34. Comments about hold times
  35. Mentions 'we are busy today'
  36. Misdirected call
  37. Provides a premium quote
  38. Animal in background
  39. Status of beneficiary change
  40. Explains the loan repayment process
  41. Status of decrease request
  42. Takes ownership of request
  43. Status of reinstatement
  44. Requests an address change
  45. Caller or Rep cough/clear throat
  46. Mentions 'Working from home'
  47. Translator needed
  48. Beneficiary verified
  49. Asks for manager
  50. Called the coach line
  51. Mentions another team 'in a meeting'