(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Mentions 'Working from home'
Angry customer
Frequent interuptions
Request for name change
Caller or Rep cough/clear throat
Comments about hold times
Offers DocuSign
Translator needed
Used the term 'billing block' with no explanation
Reinstatement quote provided
Status of reinstatement
Status of 1035 Exchange
Animal in background
Called the coach line
Beneficiary verified
Provided payment options (PayNow, Pay by Phone, etc)
Status of beneficiary change
Silent time > 20 Seconds
Provides a premium quote
Mentions 'system issues'
Status of decrease request
Customer said 'calling on my lunch/break'
Caller eating
Asks for manager
Caller talking to someone else in background
Congratulated the customer
Expressed empathy
Request for policy loan
Request for surrender
Free!
Provided Agent contact information
Returned bank item
Misdirected call
Requests an address change
Customer cursed
Takes ownership of request
Mentions the weather
Explains the loan repayment process
Requests a call back
5+ policies being reviewed
ASKS to place on hold
Mentions another team 'in a meeting'
Mentions 'we are busy today'
Asks 'Is there anything else I can help with today?'
Thanked the caller
Representative called by wrong name
Used the callers name
Non-Owner calling
Asks for Amfam address
Child in background
Mentions 'short staffed/not enough people on phones'
