This bingo card has 51 words: Free!, Asks for manager, Comments about hold times, Beneficiary verified, Non-Owner calling, Customer cursed, Silent time > 20 Seconds, Caller eating, Translator needed, Representative called by wrong name, Angry customer, Animal in background, Child in background, Mentions 'Working from home', Used the callers name, Expressed empathy, Thanked the caller, ASKS to place on hold, Mentions 'system issues', Misdirected call, Caller talking to someone else in background, 5+ policies being reviewed, Mentions 'short staffed/not enough people on phones', Takes ownership of request, Mentions the weather, Request for surrender, Request for policy loan, Mentions 'we are busy today', Caller or Rep cough/clear throat, Asks for Amfam address, Requests a call back, Request for name change, Requests an address change, Called the coach line, Status of 1035 Exchange, Status of beneficiary change, Status of decrease request, Status of reinstatement, Reinstatement quote provided, Congratulated the customer, Returned bank item, Customer said 'calling on my lunch/break', Used the term 'billing block' with no explanation, Frequent interuptions, Explains the loan repayment process, Provides a premium quote, Mentions another team 'in a meeting', Asks 'Is there anything else I can help with today?', Provided payment options (PayNow, Pay by Phone, etc), Offers DocuSign and Provided Agent contact information.
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