(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the knowledge base to find the answers to most of my questions
Received an interesting product inquiry
Added Extend to an order
Became a customer's point of contact for all further interactions
Did not file a single escalation this week
Shared feedback on info to add to the knowledge base
Left notes on the order after every chat/call
Took at least 5 calls per hour
Began and finished every chat/call with the BE branding
Received a positive survey from a customer on my service
Helped a customer resolve their inquiry on the first contact
Made a customer laugh
Did not use internal language in any customer interaction
Deescalated a difficult situation
Helped a customer place a modified order
Answered all emails assigned to me within 24 hours
Shared a fun work from home tip with the team
Left positive feedback for a co-worker in Lattice
Took at least 4 chats per hour
All PE's filed were approved
Shared knowledge with a co-worker to solve a customer service problem
Attended a BE wellness break
Resolved all tickets assigned to me within 48 hours
