(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Helped a customer place a modified order
Deescalated a difficult situation
Answered all emails assigned to me within 24 hours
Attended a BE wellness break
Shared a fun work from home tip with the team
Added Extend to an order
Took at least 5 calls per hour
Made a customer laugh
Helped a customer resolve their inquiry on the first contact
Did not use internal language in any customer interaction
Became a customer's point of contact for all further interactions
Began and finished every chat/call with the BE branding
Shared knowledge with a co-worker to solve a customer service problem
Shared feedback on info to add to the knowledge base
All PE's filed were approved
Had a lead submission of at least 5%
Used the knowledge base to find the answers to most of my questions
Took at least 4 chats per hour
Left notes on the order after every chat/call
Received an interesting product inquiry
Resolved all tickets assigned to me within 48 hours
Left positive feedback for a co-worker in Lattice
Received a positive survey from a customer on my service
