Began andfinished everychat/call withthe BEbrandingAnswered allemailsassigned tome within 24hoursLeft notes onthe orderafter everychat/callTook atleast 4chats perhourReceived apositivesurvey from acustomer onmy serviceSharedfeedback oninfo to add tothe knowledgebaseHelped acustomerplace amodifiedorderAttendeda BEwellnessbreakDeescalateda difficultsituationAddedExtend toan orderHelped acustomerresolve theirinquiry on thefirst contactAll PE'sfiled wereapprovedUsed theknowledgebase to find theanswers tomost of myquestionsHad a leadsubmissionof at least5%Became acustomer'spoint of contactfor all furtherinteractionsDid not useinternallanguage inany customerinteractionResolved allticketsassigned tome within 48hoursSharedknowledge witha co-worker tosolve acustomerservice problemTook atleast 5calls perhourReceived aninterestingproductinquiryLeft positivefeedback fora co-workerin LatticeShared a funwork fromhome tipwith theteamMade acustomerlaughDid not filea singleescalationthis weekBegan andfinished everychat/call withthe BEbrandingAnswered allemailsassigned tome within 24hoursLeft notes onthe orderafter everychat/callTook atleast 4chats perhourReceived apositivesurvey from acustomer onmy serviceSharedfeedback oninfo to add tothe knowledgebaseHelped acustomerplace amodifiedorderAttendeda BEwellnessbreakDeescalateda difficultsituationAddedExtend toan orderHelped acustomerresolve theirinquiry on thefirst contactAll PE'sfiled wereapprovedUsed theknowledgebase to find theanswers tomost of myquestionsHad a leadsubmissionof at least5%Became acustomer'spoint of contactfor all furtherinteractionsDid not useinternallanguage inany customerinteractionResolved allticketsassigned tome within 48hoursSharedknowledge witha co-worker tosolve acustomerservice problemTook atleast 5calls perhourReceived aninterestingproductinquiryLeft positivefeedback fora co-workerin LatticeShared a funwork fromhome tipwith theteamMade acustomerlaughDid not filea singleescalationthis week

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Began and finished every chat/call with the BE branding
  2. Answered all emails assigned to me within 24 hours
  3. Left notes on the order after every chat/call
  4. Took at least 4 chats per hour
  5. Received a positive survey from a customer on my service
  6. Shared feedback on info to add to the knowledge base
  7. Helped a customer place a modified order
  8. Attended a BE wellness break
  9. Deescalated a difficult situation
  10. Added Extend to an order
  11. Helped a customer resolve their inquiry on the first contact
  12. All PE's filed were approved
  13. Used the knowledge base to find the answers to most of my questions
  14. Had a lead submission of at least 5%
  15. Became a customer's point of contact for all further interactions
  16. Did not use internal language in any customer interaction
  17. Resolved all tickets assigned to me within 48 hours
  18. Shared knowledge with a co-worker to solve a customer service problem
  19. Took at least 5 calls per hour
  20. Received an interesting product inquiry
  21. Left positive feedback for a co-worker in Lattice
  22. Shared a fun work from home tip with the team
  23. Made a customer laugh
  24. Did not file a single escalation this week