(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Added Extend to an order
Began and finished every chat/call with the BE branding
Attended a BE wellness break
Resolved all tickets assigned to me within 48 hours
Did not file a single escalation this week
All PE's filed were approved
Received a positive survey from a customer on my service
Used the knowledge base to find the answers to most of my questions
Did not use internal language in any customer interaction
Left notes on the order after every chat/call
Shared knowledge with a co-worker to solve a customer service problem
Took at least 4 chats per hour
Made a customer laugh
Had a lead submission of at least 5%
Took at least 5 calls per hour
Became a customer's point of contact for all further interactions
Helped a customer resolve their inquiry on the first contact
Shared a fun work from home tip with the team
Shared feedback on info to add to the knowledge base
Left positive feedback for a co-worker in Lattice
Helped a customer place a modified order
Answered all emails assigned to me within 24 hours
