Left notes onthe orderafter everychat/callSharedknowledge witha co-worker tosolve acustomerservice problemAnswered allemailsassigned tome within 24hoursShared a funwork fromhome tipwith theteamMade acustomerlaughReceived apositivesurvey from acustomer onmy serviceLeft positivefeedback fora co-workerin LatticeBegan andfinished everychat/call withthe BEbrandingHelped acustomerresolve theirinquiry on thefirst contactSharedfeedback oninfo to add tothe knowledgebaseResolved allticketsassigned tome within 48hoursAddedExtend toan orderUsed theknowledgebase to find theanswers tomost of myquestionsAll PE'sfiled wereapprovedDid not filea singleescalationthis weekBecame acustomer'spoint of contactfor all furtherinteractionsHad a leadsubmissionof at least5%Took atleast 5calls perhourAttendeda BEwellnessbreakDid not useinternallanguage inany customerinteractionReceived aninterestingproductinquiryDeescalateda difficultsituationHelped acustomerplace amodifiedorderTook atleast 4chats perhourLeft notes onthe orderafter everychat/callSharedknowledge witha co-worker tosolve acustomerservice problemAnswered allemailsassigned tome within 24hoursShared a funwork fromhome tipwith theteamMade acustomerlaughReceived apositivesurvey from acustomer onmy serviceLeft positivefeedback fora co-workerin LatticeBegan andfinished everychat/call withthe BEbrandingHelped acustomerresolve theirinquiry on thefirst contactSharedfeedback oninfo to add tothe knowledgebaseResolved allticketsassigned tome within 48hoursAddedExtend toan orderUsed theknowledgebase to find theanswers tomost of myquestionsAll PE'sfiled wereapprovedDid not filea singleescalationthis weekBecame acustomer'spoint of contactfor all furtherinteractionsHad a leadsubmissionof at least5%Took atleast 5calls perhourAttendeda BEwellnessbreakDid not useinternallanguage inany customerinteractionReceived aninterestingproductinquiryDeescalateda difficultsituationHelped acustomerplace amodifiedorderTook atleast 4chats perhour

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left notes on the order after every chat/call
  2. Shared knowledge with a co-worker to solve a customer service problem
  3. Answered all emails assigned to me within 24 hours
  4. Shared a fun work from home tip with the team
  5. Made a customer laugh
  6. Received a positive survey from a customer on my service
  7. Left positive feedback for a co-worker in Lattice
  8. Began and finished every chat/call with the BE branding
  9. Helped a customer resolve their inquiry on the first contact
  10. Shared feedback on info to add to the knowledge base
  11. Resolved all tickets assigned to me within 48 hours
  12. Added Extend to an order
  13. Used the knowledge base to find the answers to most of my questions
  14. All PE's filed were approved
  15. Did not file a single escalation this week
  16. Became a customer's point of contact for all further interactions
  17. Had a lead submission of at least 5%
  18. Took at least 5 calls per hour
  19. Attended a BE wellness break
  20. Did not use internal language in any customer interaction
  21. Received an interesting product inquiry
  22. Deescalated a difficult situation
  23. Helped a customer place a modified order
  24. Took at least 4 chats per hour