Took acall fromsomeonein VAAsisstedsomeonewith apasswordresetWalkedthroughaccountopeningChangedanaddressAsked adiscoveryquestion toget to the rootof an issueUsed theFANstransferbreakdownlistMade atransfer toan externalaccountFound ananswer inpinpointAcknowledgeda moment thatmattersConfirmedLODTsProvidedinformation onATM locationsand where tofind on siteWas able totake a callfrom start tofinish with notransferIntroducedanotherassociate byname whencompleting awarm transferTook atransfer fromanotherdepartmentAskedpermissionbeforesending OTPOfferedSelfServiceTalkedto aStudentProvidedabalanceProvidedroutingnumberTalkedto aSkepticAsked fora mentorforassitanceLearnedsomethingnewProvidedaccountnumber andwhere to findin OLBProvidedbranch locationinformation andwhere to findon siteOfferedselfserviceTransferredto the MGREscl8 lineMade aninternalmoneytransferTalkedto aTalkerTalkedto aDriverTook acall fromsomeonein VAAsisstedsomeonewith apasswordresetWalkedthroughaccountopeningChangedanaddressAsked adiscoveryquestion toget to the rootof an issueUsed theFANstransferbreakdownlistMade atransfer toan externalaccountFound ananswer inpinpointAcknowledgeda moment thatmattersConfirmedLODTsProvidedinformation onATM locationsand where tofind on siteWas able totake a callfrom start tofinish with notransferIntroducedanotherassociate byname whencompleting awarm transferTook atransfer fromanotherdepartmentAskedpermissionbeforesending OTPOfferedSelfServiceTalkedto aStudentProvidedabalanceProvidedroutingnumberTalkedto aSkepticAsked fora mentorforassitanceLearnedsomethingnewProvidedaccountnumber andwhere to findin OLBProvidedbranch locationinformation andwhere to findon siteOfferedselfserviceTransferredto the MGREscl8 lineMade aninternalmoneytransferTalkedto aTalkerTalkedto aDriver

fasci - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a call from someone in VA
  2. Asissted someone with a password reset
  3. Walked through account opening
  4. Changed an address
  5. Asked a discovery question to get to the root of an issue
  6. Used the FANs transfer breakdown list
  7. Made a transfer to an external account
  8. Found an answer in pinpoint
  9. Acknowledged a moment that matters
  10. Confirmed LODTs
  11. Provided information on ATM locations and where to find on site
  12. Was able to take a call from start to finish with no transfer
  13. Introduced another associate by name when completing a warm transfer
  14. Took a transfer from another department
  15. Asked permission before sending OTP
  16. Offered Self Service
  17. Talked to a Student
  18. Provided a balance
  19. Provided routing number
  20. Talked to a Skeptic
  21. Asked for a mentor for assitance
  22. Learned something new
  23. Provided account number and where to find in OLB
  24. Provided branch location information and where to find on site
  25. Offered self service
  26. Transferred to the MGR Escl8 line
  27. Made an internal money transfer
  28. Talked to a Talker
  29. Talked to a Driver