Made atransfer toan externalaccountAsisstedsomeonewith apasswordresetWalkedthroughaccountopeningOfferedSelfServiceAskedpermissionbeforesending OTPTransferredto the MGREscl8 lineConfirmedLODTsProvidedinformation onATM locationsand where tofind on siteProvidedroutingnumberTalkedto aTalkerOfferedselfserviceProvidedbranch locationinformation andwhere to findon siteFound ananswer inpinpointChangedanaddressWas able totake a callfrom start tofinish with notransferIntroducedanotherassociate byname whencompleting awarm transferUsed theFANstransferbreakdownlistTalkedto aSkepticTalkedto aStudentLearnedsomethingnewMade aninternalmoneytransferProvidedabalanceTook acall fromsomeonein VATalkedto aDriverProvidedaccountnumber andwhere to findin OLBAsked fora mentorforassitanceAcknowledgeda moment thatmattersAsked adiscoveryquestion toget to the rootof an issueTook atransfer fromanotherdepartmentMade atransfer toan externalaccountAsisstedsomeonewith apasswordresetWalkedthroughaccountopeningOfferedSelfServiceAskedpermissionbeforesending OTPTransferredto the MGREscl8 lineConfirmedLODTsProvidedinformation onATM locationsand where tofind on siteProvidedroutingnumberTalkedto aTalkerOfferedselfserviceProvidedbranch locationinformation andwhere to findon siteFound ananswer inpinpointChangedanaddressWas able totake a callfrom start tofinish with notransferIntroducedanotherassociate byname whencompleting awarm transferUsed theFANstransferbreakdownlistTalkedto aSkepticTalkedto aStudentLearnedsomethingnewMade aninternalmoneytransferProvidedabalanceTook acall fromsomeonein VATalkedto aDriverProvidedaccountnumber andwhere to findin OLBAsked fora mentorforassitanceAcknowledgeda moment thatmattersAsked adiscoveryquestion toget to the rootof an issueTook atransfer fromanotherdepartment

fasci - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Made a transfer to an external account
  2. Asissted someone with a password reset
  3. Walked through account opening
  4. Offered Self Service
  5. Asked permission before sending OTP
  6. Transferred to the MGR Escl8 line
  7. Confirmed LODTs
  8. Provided information on ATM locations and where to find on site
  9. Provided routing number
  10. Talked to a Talker
  11. Offered self service
  12. Provided branch location information and where to find on site
  13. Found an answer in pinpoint
  14. Changed an address
  15. Was able to take a call from start to finish with no transfer
  16. Introduced another associate by name when completing a warm transfer
  17. Used the FANs transfer breakdown list
  18. Talked to a Skeptic
  19. Talked to a Student
  20. Learned something new
  21. Made an internal money transfer
  22. Provided a balance
  23. Took a call from someone in VA
  24. Talked to a Driver
  25. Provided account number and where to find in OLB
  26. Asked for a mentor for assitance
  27. Acknowledged a moment that matters
  28. Asked a discovery question to get to the root of an issue
  29. Took a transfer from another department