This bingo card has a free space and 29 words: Asked permission before sending OTP, Talked to a Driver, Talked to a Student, Talked to a Skeptic, Talked to a Talker, Took a call from someone in VA, Was able to take a call from start to finish with no transfer, Offered Self Service, Acknowledged a moment that matters, Transferred to the MGR Escl8 line, Asissted someone with a password reset, Walked through account opening, Changed an address, Asked a discovery question to get to the root of an issue, Offered self service, Used the FANs transfer breakdown list, Found an answer in pinpoint, Made an internal money transfer, Made a transfer to an external account, Introduced another associate by name when completing a warm transfer, Provided branch location information and where to find on site, Provided information on ATM locations and where to find on site, Asked for a mentor for assitance, Confirmed LODTs, Provided account number and where to find in OLB, Provided routing number, Provided a balance, Took a transfer from another department and Learned something new.
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