RelationshiprNPSTransactionaltNPSNetPromoterQuestionPlaybook Roll Out-effort to bringthe NPS to allfrontlineemployees EmployeeeNPSCustomerCallBacks Inner Loop-Individualand TeamLevelNetPromoterSystemCompetitiveBenchmarkNPS NPSSurvey Outer Loop-receives andhandleselevationsCustomerAdvocacy CustomerVerbatimElevation Passives-Scale(7-8) NetPromoterScore Promoters-Scale(9-10)Beta- How weare testingand learningabout theNPSHuddleJourney Teams-identifiesprocesses,policies andproducts that needimprovementWork Practicesincludes huddles,coaching, callbacks andelevations-CoachingDetractors-Scale(0-6)RelationshiprNPSTransactionaltNPSNetPromoterQuestionPlaybook Roll Out-effort to bringthe NPS to allfrontlineemployees EmployeeeNPSCustomerCallBacks Inner Loop-Individualand TeamLevelNetPromoterSystemCompetitiveBenchmarkNPS NPSSurvey Outer Loop-receives andhandleselevationsCustomerAdvocacy CustomerVerbatimElevation Passives-Scale(7-8) NetPromoterScore Promoters-Scale(9-10)Beta- How weare testingand learningabout theNPSHuddleJourney Teams-identifiesprocesses,policies andproducts that needimprovementWork Practicesincludes huddles,coaching, callbacks andelevations-CoachingDetractors-Scale(0-6)

eNPS & Elevations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Relationship rNPS
  2. Transactional tNPS
  3. Net Promoter Question
  4. Playbook
  5. Roll Out- effort to bring the NPS to all frontline employees
  6. Employee eNPS
  7. Customer Call Backs
  8. Inner Loop- Individual and Team Level
  9. Net Promoter System
  10. Competitive Benchmark NPS
  11. NPS Survey
  12. Outer Loop- receives and handles elevations
  13. Customer Advocacy
  14. Customer Verbatim
  15. Elevation
  16. Passives- Scale (7-8)
  17. Net Promoter Score
  18. Promoters- Scale (9-10)
  19. Beta- How we are testing and learning about the NPS
  20. Huddle
  21. Journey Teams- identifies processes, policies and products that need improvement
  22. Work Practices includes huddles, coaching, call backs and elevations -
  23. Coaching
  24. Detractors- Scale (0-6)