(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Huddle
Inner Loop-
Individual and Team Level
NPS Survey
Customer Call Backs
Roll Out- effort to bring the NPS to all frontline
employees
Transactional tNPS
Journey Teams- identifies processes, policies and products that need improvement
Detractors-
Scale
(0-6)
Playbook
Passives-
Scale
(7-8)
Work Practices includes huddles,
coaching, call backs and elevations
-
Outer Loop- receives and handles elevations
Net Promoter Score
Coaching
Employee eNPS
Net Promoter System
Customer Advocacy
Elevation
Relationship
rNPS
Beta- How we are testing and learning about the NPS
