(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Huddle
Net Promoter System
Passives-
Scale
(7-8)
Customer Verbatim
Elevation
Work Practices includes huddles,
coaching, call backs and elevations
-
Detractors-
Scale
(0-6)
Customer Call Backs
Beta- How we are testing and learning about the NPS
Coaching
Outer Loop- receives and handles elevations
Employee eNPS
Playbook
Journey Teams- identifies processes, policies and products that need improvement
NPS Survey
Inner Loop-
Individual and Team Level
Roll Out- effort to bring the NPS to all frontline
employees
