Beta- How weare testingand learningabout theNPSNetPromoterQuestionNPSSurvey CompetitiveBenchmarkNPS NetPromoterScore Detractors-Scale(0-6)Roll Out-effort to bringthe NPS to allfrontlineemployees CustomerAdvocacy EmployeeeNPSTransactionaltNPSInner Loop-Individualand TeamLevelCoachingNetPromoterSystemElevation Promoters-Scale(9-10)Passives-Scale(7-8) Outer Loop-receives andhandleselevationsJourney Teams-identifiesprocesses,policies andproducts that needimprovementPlaybook RelationshiprNPSHuddleWork Practicesincludes huddles,coaching, callbacks andelevations-CustomerCallBacks CustomerVerbatimBeta- How weare testingand learningabout theNPSNetPromoterQuestionNPSSurvey CompetitiveBenchmarkNPS NetPromoterScore Detractors-Scale(0-6)Roll Out-effort to bringthe NPS to allfrontlineemployees CustomerAdvocacy EmployeeeNPSTransactionaltNPSInner Loop-Individualand TeamLevelCoachingNetPromoterSystemElevation Promoters-Scale(9-10)Passives-Scale(7-8) Outer Loop-receives andhandleselevationsJourney Teams-identifiesprocesses,policies andproducts that needimprovementPlaybook RelationshiprNPSHuddleWork Practicesincludes huddles,coaching, callbacks andelevations-CustomerCallBacks CustomerVerbatim

eNPS & Elevations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Beta- How we are testing and learning about the NPS
  2. Net Promoter Question
  3. NPS Survey
  4. Competitive Benchmark NPS
  5. Net Promoter Score
  6. Detractors- Scale (0-6)
  7. Roll Out- effort to bring the NPS to all frontline employees
  8. Customer Advocacy
  9. Employee eNPS
  10. Transactional tNPS
  11. Inner Loop- Individual and Team Level
  12. Coaching
  13. Net Promoter System
  14. Elevation
  15. Promoters- Scale (9-10)
  16. Passives- Scale (7-8)
  17. Outer Loop- receives and handles elevations
  18. Journey Teams- identifies processes, policies and products that need improvement
  19. Playbook
  20. Relationship rNPS
  21. Huddle
  22. Work Practices includes huddles, coaching, call backs and elevations -
  23. Customer Call Backs
  24. Customer Verbatim