RelationshiprNPSCustomerCallBacks NetPromoterScore Inner Loop-Individualand TeamLevelOuter Loop-receives andhandleselevationsNetPromoterQuestionCustomerVerbatimCustomerAdvocacy Work Practicesincludes huddles,coaching, callbacks andelevations-Journey Teams-identifiesprocesses,policies andproducts that needimprovementPromoters-Scale(9-10)Playbook Beta- How weare testingand learningabout theNPSCoachingPassives-Scale(7-8) CompetitiveBenchmarkNPS Elevation Roll Out-effort to bringthe NPS to allfrontlineemployees NPSSurvey EmployeeeNPSNetPromoterSystemTransactionaltNPSHuddleDetractors-Scale(0-6)RelationshiprNPSCustomerCallBacks NetPromoterScore Inner Loop-Individualand TeamLevelOuter Loop-receives andhandleselevationsNetPromoterQuestionCustomerVerbatimCustomerAdvocacy Work Practicesincludes huddles,coaching, callbacks andelevations-Journey Teams-identifiesprocesses,policies andproducts that needimprovementPromoters-Scale(9-10)Playbook Beta- How weare testingand learningabout theNPSCoachingPassives-Scale(7-8) CompetitiveBenchmarkNPS Elevation Roll Out-effort to bringthe NPS to allfrontlineemployees NPSSurvey EmployeeeNPSNetPromoterSystemTransactionaltNPSHuddleDetractors-Scale(0-6)

eNPS & Elevations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Relationship rNPS
  2. Customer Call Backs
  3. Net Promoter Score
  4. Inner Loop- Individual and Team Level
  5. Outer Loop- receives and handles elevations
  6. Net Promoter Question
  7. Customer Verbatim
  8. Customer Advocacy
  9. Work Practices includes huddles, coaching, call backs and elevations -
  10. Journey Teams- identifies processes, policies and products that need improvement
  11. Promoters- Scale (9-10)
  12. Playbook
  13. Beta- How we are testing and learning about the NPS
  14. Coaching
  15. Passives- Scale (7-8)
  16. Competitive Benchmark NPS
  17. Elevation
  18. Roll Out- effort to bring the NPS to all frontline employees
  19. NPS Survey
  20. Employee eNPS
  21. Net Promoter System
  22. Transactional tNPS
  23. Huddle
  24. Detractors- Scale (0-6)