Roll Out-effort to bringthe NPS to allfrontlineemployees CustomerVerbatimHuddleBeta- How weare testingand learningabout theNPSEmployeeeNPSDetractors-Scale(0-6)NetPromoterSystemRelationshiprNPSOuter Loop-receives andhandleselevationsNetPromoterQuestionElevation Inner Loop-Individualand TeamLevelPromoters-Scale(9-10)NPSSurvey TransactionaltNPSNetPromoterScore CustomerCallBacks Passives-Scale(7-8) CoachingJourney Teams-identifiesprocesses,policies andproducts that needimprovementWork Practicesincludes huddles,coaching, callbacks andelevations-CompetitiveBenchmarkNPS CustomerAdvocacy Playbook Roll Out-effort to bringthe NPS to allfrontlineemployees CustomerVerbatimHuddleBeta- How weare testingand learningabout theNPSEmployeeeNPSDetractors-Scale(0-6)NetPromoterSystemRelationshiprNPSOuter Loop-receives andhandleselevationsNetPromoterQuestionElevation Inner Loop-Individualand TeamLevelPromoters-Scale(9-10)NPSSurvey TransactionaltNPSNetPromoterScore CustomerCallBacks Passives-Scale(7-8) CoachingJourney Teams-identifiesprocesses,policies andproducts that needimprovementWork Practicesincludes huddles,coaching, callbacks andelevations-CompetitiveBenchmarkNPS CustomerAdvocacy Playbook 

eNPS & Elevations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Roll Out- effort to bring the NPS to all frontline employees
  2. Customer Verbatim
  3. Huddle
  4. Beta- How we are testing and learning about the NPS
  5. Employee eNPS
  6. Detractors- Scale (0-6)
  7. Net Promoter System
  8. Relationship rNPS
  9. Outer Loop- receives and handles elevations
  10. Net Promoter Question
  11. Elevation
  12. Inner Loop- Individual and Team Level
  13. Promoters- Scale (9-10)
  14. NPS Survey
  15. Transactional tNPS
  16. Net Promoter Score
  17. Customer Call Backs
  18. Passives- Scale (7-8)
  19. Coaching
  20. Journey Teams- identifies processes, policies and products that need improvement
  21. Work Practices includes huddles, coaching, call backs and elevations -
  22. Competitive Benchmark NPS
  23. Customer Advocacy
  24. Playbook