(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Journey Teams- identifies processes, policies and products that need improvement
Employee eNPS
Huddle
Promoters-
Scale
(9-10)
Detractors-
Scale
(0-6)
Roll Out- effort to bring the NPS to all frontline
employees
Playbook
Customer Call Backs
Outer Loop- receives and handles elevations
Customer Verbatim
Inner Loop-
Individual and Team Level
Coaching
Competitive Benchmark NPS
Net Promoter Question
Passives-
Scale
(7-8)
Net Promoter System
Beta- How we are testing and learning about the NPS
Transactional tNPS
Elevation
NPS Survey
Net Promoter Score
Customer Advocacy
Work Practices includes huddles,
coaching, call backs and elevations
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