Elevation Journey Teams-identifiesprocesses,policies andproducts that needimprovementNetPromoterScore Roll Out-effort to bringthe NPS to allfrontlineemployees Work Practicesincludes huddles,coaching, callbacks andelevations-RelationshiprNPSCoachingDetractors-Scale(0-6)Inner Loop-Individualand TeamLevelEmployeeeNPSCompetitiveBenchmarkNPS Playbook Passives-Scale(7-8) Outer Loop-receives andhandleselevationsCustomerAdvocacy NPSSurvey CustomerCallBacks NetPromoterQuestionHuddleNetPromoterSystemCustomerVerbatimTransactionaltNPSPromoters-Scale(9-10)Beta- How weare testingand learningabout theNPSElevation Journey Teams-identifiesprocesses,policies andproducts that needimprovementNetPromoterScore Roll Out-effort to bringthe NPS to allfrontlineemployees Work Practicesincludes huddles,coaching, callbacks andelevations-RelationshiprNPSCoachingDetractors-Scale(0-6)Inner Loop-Individualand TeamLevelEmployeeeNPSCompetitiveBenchmarkNPS Playbook Passives-Scale(7-8) Outer Loop-receives andhandleselevationsCustomerAdvocacy NPSSurvey CustomerCallBacks NetPromoterQuestionHuddleNetPromoterSystemCustomerVerbatimTransactionaltNPSPromoters-Scale(9-10)Beta- How weare testingand learningabout theNPS

eNPS & Elevations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Elevation
  2. Journey Teams- identifies processes, policies and products that need improvement
  3. Net Promoter Score
  4. Roll Out- effort to bring the NPS to all frontline employees
  5. Work Practices includes huddles, coaching, call backs and elevations -
  6. Relationship rNPS
  7. Coaching
  8. Detractors- Scale (0-6)
  9. Inner Loop- Individual and Team Level
  10. Employee eNPS
  11. Competitive Benchmark NPS
  12. Playbook
  13. Passives- Scale (7-8)
  14. Outer Loop- receives and handles elevations
  15. Customer Advocacy
  16. NPS Survey
  17. Customer Call Backs
  18. Net Promoter Question
  19. Huddle
  20. Net Promoter System
  21. Customer Verbatim
  22. Transactional tNPS
  23. Promoters- Scale (9-10)
  24. Beta- How we are testing and learning about the NPS