(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer Call Backs
Coaching
Outer Loop- receives and handles elevations
Passives-
Scale
(7-8)
Work Practices includes huddles,
coaching, call backs and elevations
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Beta- How we are testing and learning about the NPS
Inner Loop-
Individual and Team Level
Customer Verbatim
Competitive Benchmark NPS
Customer Advocacy
Promoters-
Scale
(9-10)
Huddle
Detractors-
Scale
(0-6)
Relationship
rNPS
Journey Teams- identifies processes, policies and products that need improvement
Employee eNPS
Elevation
Net Promoter System
Net Promoter Question
Playbook
Roll Out- effort to bring the NPS to all frontline
employees
