NetPromoterScore TransactionaltNPSNetPromoterQuestionCoachingNetPromoterSystemNPSSurvey CompetitiveBenchmarkNPS Detractors-Scale(0-6)Passives-Scale(7-8) Work Practicesincludes huddles,coaching, callbacks andelevations-CustomerAdvocacy Beta- How weare testingand learningabout theNPSPlaybook EmployeeeNPSInner Loop-Individualand TeamLevelCustomerVerbatimRelationshiprNPSHuddleOuter Loop-receives andhandleselevationsCustomerCallBacks Elevation Roll Out-effort to bringthe NPS to allfrontlineemployees Journey Teams-identifiesprocesses,policies andproducts that needimprovementPromoters-Scale(9-10)NetPromoterScore TransactionaltNPSNetPromoterQuestionCoachingNetPromoterSystemNPSSurvey CompetitiveBenchmarkNPS Detractors-Scale(0-6)Passives-Scale(7-8) Work Practicesincludes huddles,coaching, callbacks andelevations-CustomerAdvocacy Beta- How weare testingand learningabout theNPSPlaybook EmployeeeNPSInner Loop-Individualand TeamLevelCustomerVerbatimRelationshiprNPSHuddleOuter Loop-receives andhandleselevationsCustomerCallBacks Elevation Roll Out-effort to bringthe NPS to allfrontlineemployees Journey Teams-identifiesprocesses,policies andproducts that needimprovementPromoters-Scale(9-10)

eNPS & Elevations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Net Promoter Score
  2. Transactional tNPS
  3. Net Promoter Question
  4. Coaching
  5. Net Promoter System
  6. NPS Survey
  7. Competitive Benchmark NPS
  8. Detractors- Scale (0-6)
  9. Passives- Scale (7-8)
  10. Work Practices includes huddles, coaching, call backs and elevations -
  11. Customer Advocacy
  12. Beta- How we are testing and learning about the NPS
  13. Playbook
  14. Employee eNPS
  15. Inner Loop- Individual and Team Level
  16. Customer Verbatim
  17. Relationship rNPS
  18. Huddle
  19. Outer Loop- receives and handles elevations
  20. Customer Call Backs
  21. Elevation
  22. Roll Out- effort to bring the NPS to all frontline employees
  23. Journey Teams- identifies processes, policies and products that need improvement
  24. Promoters- Scale (9-10)