Outer Loop-receives andhandleselevationsElevation EmployeeeNPSPassives-Scale(7-8) Playbook CustomerVerbatimRoll Out-effort to bringthe NPS to allfrontlineemployees HuddlePromoters-Scale(9-10)CustomerCallBacks NetPromoterScore Inner Loop-Individualand TeamLevelCompetitiveBenchmarkNPS Detractors-Scale(0-6)NPSSurvey NetPromoterQuestionNetPromoterSystemTransactionaltNPSWork Practicesincludes huddles,coaching, callbacks andelevations-RelationshiprNPSJourney Teams-identifiesprocesses,policies andproducts that needimprovementCoachingBeta- How weare testingand learningabout theNPSCustomerAdvocacy Outer Loop-receives andhandleselevationsElevation EmployeeeNPSPassives-Scale(7-8) Playbook CustomerVerbatimRoll Out-effort to bringthe NPS to allfrontlineemployees HuddlePromoters-Scale(9-10)CustomerCallBacks NetPromoterScore Inner Loop-Individualand TeamLevelCompetitiveBenchmarkNPS Detractors-Scale(0-6)NPSSurvey NetPromoterQuestionNetPromoterSystemTransactionaltNPSWork Practicesincludes huddles,coaching, callbacks andelevations-RelationshiprNPSJourney Teams-identifiesprocesses,policies andproducts that needimprovementCoachingBeta- How weare testingand learningabout theNPSCustomerAdvocacy 

eNPS & Elevations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Outer Loop- receives and handles elevations
  2. Elevation
  3. Employee eNPS
  4. Passives- Scale (7-8)
  5. Playbook
  6. Customer Verbatim
  7. Roll Out- effort to bring the NPS to all frontline employees
  8. Huddle
  9. Promoters- Scale (9-10)
  10. Customer Call Backs
  11. Net Promoter Score
  12. Inner Loop- Individual and Team Level
  13. Competitive Benchmark NPS
  14. Detractors- Scale (0-6)
  15. NPS Survey
  16. Net Promoter Question
  17. Net Promoter System
  18. Transactional tNPS
  19. Work Practices includes huddles, coaching, call backs and elevations -
  20. Relationship rNPS
  21. Journey Teams- identifies processes, policies and products that need improvement
  22. Coaching
  23. Beta- How we are testing and learning about the NPS
  24. Customer Advocacy