This bingo card has a free space and 24 words: Net Promoter System, Net Promoter Question, Net Promoter Score, Competitive Benchmark NPS, Relationship rNPS, Employee eNPS, Transactional tNPS, Customer Advocacy, Promoters- Scale (9-10), Passives- Scale (7-8), Detractors- Scale (0-6), Inner Loop- Individual and Team Level, Outer Loop- receives and handles elevations, Journey Teams- identifies processes, policies and products that need improvement, Work Practices includes huddles, coaching, call backs and elevations -, Elevation, Huddle, Coaching, Customer Call Backs, Customer Verbatim, Beta- How we are testing and learning about the NPS, Playbook, Roll Out- effort to bring the NPS to all frontline employees and NPS Survey.
Customer Service | QUALITY BINGO | CUSTOMER SERVICE BINGO | GTOKO Bingo! | Metrics Bingo for Product Managers
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