(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Calling on policy they arent authorized on and angry because they paid for it
Customer has a long difficult name and doesn't have their policy number with them
Starts talking over your opening gives long story without policy number
Spouse coaches on address and gets angry
They don't want to verify their information
Gives you wrong address and blames you for it
chewing gum or eating in your ear
Customer is in a hurry
Angry because their card declined.
Talks so loud you have to turn down the volume
Calling while driving
Calls to negotiate when they will make a payment
Gives long venting rant about how their credit card was stolen/ fraud on CC
Says that we double charged them and they want a refund.
Gets angry because they have to be transferred
Cant tell the difference between a charge and a refund.
Starts talking about Politics/ religion
Call says they will contact their attorney
Complains about how long they waited
Customer goes ham for no reason
Customer having other conversations while on the phone with you
Dogs barking or talking to their pets in baby voice.
