(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer has a long difficult name and doesn't have their policy number with them
Starts talking about Politics/ religion
Talks so loud you have to turn down the volume
Customer is in a hurry
Complains about how long they waited
Starts talking over your opening gives long story without policy number
Gives you wrong address and blames you for it
Calling on policy they arent authorized on and angry because they paid for it
They don't want to verify their information
Gives long venting rant about how their credit card was stolen/ fraud on CC
Calling while driving
Spouse coaches on address and gets angry
Calls to negotiate when they will make a payment
chewing gum or eating in your ear
Dogs barking or talking to their pets in baby voice.
Calling for AARP
Gives you the song of HU
Says that we double charged them and they want a refund.
Customer having other conversations while on the phone with you
Angry because their card declined.
Cant tell the difference between a charge and a refund.
