(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Cant tell the difference between a charge and a refund.
Calling on policy they arent authorized on and angry because they paid for it
Customer has a long difficult name and doesn't have their policy number with them
Angry because their card declined.
Spouse coaches on address and gets angry
Call says they will contact their attorney
Starts talking about Politics/ religion
Starts talking over your opening gives long story without policy number
Calling while driving
Calls to negotiate when they will make a payment
Customer is in a hurry
Calling for AARP
chewing gum or eating in your ear
They don't want to verify their information
Says that we double charged them and they want a refund.
Complains about how long they waited
Customer goes ham for no reason
Gives long venting rant about how their credit card was stolen/ fraud on CC
Gives you wrong address and blames you for it
Dogs barking or talking to their pets in baby voice.
Customer having other conversations while on the phone with you
