(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I understand how you feel”
FREE!
“I would do the same if I were in your position too”
Used a warranty canned response
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
Used a lead time canned response
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
“To sum up, {customer’s issue}”
Received a 100% survey score
Sent out 5 surveys today
“Have you tried – {solution}”
Received kudos from a customer
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“I’m sorry you went through this”
“This help guide has step-by-step instructions can help you fix your issue”
“Your anger/frustration is completely justified”
“Thank you for taking the time to contact us"
“Here’s what you can do –”
“I’m sorry you’re facing this issue”
Used a pricing canned response
“Just to be clear, {customer concern}”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
