(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent out 5 surveys today
“I understand how you feel”
Used a lead time canned response
“Thank you for bringing this to our attention”
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
Received kudos from a customer
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
“Thank you for taking the time to contact us"
Received a 100% survey score
“Here’s what you can do –”
Used a pricing canned response
FREE!
“We’re going to {solution}”
“Have you tried – {solution}”
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
“I’m sorry you’re facing this issue”
“Just to be clear, {customer concern}”
“To sum up, {customer’s issue}”
“Your anger/frustration is completely justified”
“This help guide has step-by-step instructions can help you fix your issue”
“I would do the same if I were in your position too”
Used a warranty canned response
“I’m sorry but I can’t help you with this since our policy does not allow for it”
