(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“Here’s what you can do –”
FREE!
Received kudos from a customer
“Have you tried – {solution}”
“I understand how you feel”
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
“Thank you for taking the time to contact us"
“This help guide has step-by-step instructions can help you fix your issue”
“I’m sorry you went through this”
“Thank you for bringing this to our attention”
“Your anger/frustration is completely justified”
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“We’re going to {solution}”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
Received a 100% survey score
“Just to be clear, {customer concern}”
“I would do the same if I were in your position too”
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
Used a pricing canned response
Sent out 5 surveys today
Used a warranty canned response
“I’m sorry you’re facing this issue”
“To sum up, {customer’s issue}”
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
