(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received kudos from a customer
Used a lead time canned response
“Just to be clear, {customer concern}”
Sent out 5 surveys today
“Thank you for taking the time to contact us"
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
“I’m sorry you went through this”
Used a pricing canned response
“I would do the same if I were in your position too”
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
Used a warranty canned response
FREE!
“Thank you for bringing this to our attention”
“Have you tried – {solution}”
“Here’s what you can do –”
“To sum up, {customer’s issue}”
“We’re going to {solution}”
“This help guide has step-by-step instructions can help you fix your issue”
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
“I’m sorry you’re facing this issue”
Received a 100% survey score
“I’m sorry but I can’t help you with this since our policy does not allow for it”
