“Here’swhat youcan do –”“I would dothe same if Iwere in yourposition too”“Please let meknow if myunderstanding ofyour problem isaccurate -{customer’sissue}”Used apricingcannedresponse“We’regoing to{solution}”“Youranger/frustrationis completelyjustified”“I’m sorry but Ican’t help youwith this sinceour policy doesnot allow for it”FREE!Receiveda 100%surveyscore“This helpguide has step-by-stepinstructions canhelp you fixyour issue”“To sumup,{customer’sissue}”“I’m sorryyou’refacing thisissue”“Just tobe clear,{customerconcern}”Sent out5 surveystoday“Thank youfor bringingthis to ourattention”Used alead timecannedresponse“Thank youfor taking thetime tocontact us"“I’m sorryyou wentthroughthis”Used awarrantycannedresponse“This isn’t a part ofour customerservice/companypolicy, so I’mafraid I can’tprocess thisrequest”“If I’ve understoodwhat you’re sayingcorrectly, you’refacing/having troublewith {customer’sissue}”“Iunderstandhow youfeel”Receivedkudosfrom acustomer“Hey {customername}, I’m afraid thisis taking longer thanexpected. The goodnews is that you canexpect to hear fromus by {date}”“Have youtried –{solution}”“Here’swhat youcan do –”“I would dothe same if Iwere in yourposition too”“Please let meknow if myunderstanding ofyour problem isaccurate -{customer’sissue}”Used apricingcannedresponse“We’regoing to{solution}”“Youranger/frustrationis completelyjustified”“I’m sorry but Ican’t help youwith this sinceour policy doesnot allow for it”FREE!Receiveda 100%surveyscore“This helpguide has step-by-stepinstructions canhelp you fixyour issue”“To sumup,{customer’sissue}”“I’m sorryyou’refacing thisissue”“Just tobe clear,{customerconcern}”Sent out5 surveystoday“Thank youfor bringingthis to ourattention”Used alead timecannedresponse“Thank youfor taking thetime tocontact us"“I’m sorryyou wentthroughthis”Used awarrantycannedresponse“This isn’t a part ofour customerservice/companypolicy, so I’mafraid I can’tprocess thisrequest”“If I’ve understoodwhat you’re sayingcorrectly, you’refacing/having troublewith {customer’sissue}”“Iunderstandhow youfeel”Receivedkudosfrom acustomer“Hey {customername}, I’m afraid thisis taking longer thanexpected. The goodnews is that you canexpect to hear fromus by {date}”“Have youtried –{solution}”

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Here’s what you can do –”
  2. “I would do the same if I were in your position too”
  3. “Please let me know if my understanding of your problem is accurate - {customer’s issue}”
  4. Used a pricing canned response
  5. “We’re going to {solution}”
  6. “Your anger/frustration is completely justified”
  7. “I’m sorry but I can’t help you with this since our policy does not allow for it”
  8. FREE!
  9. Received a 100% survey score
  10. “This help guide has step-by-step instructions can help you fix your issue”
  11. “To sum up, {customer’s issue}”
  12. “I’m sorry you’re facing this issue”
  13. “Just to be clear, {customer concern}”
  14. Sent out 5 surveys today
  15. “Thank you for bringing this to our attention”
  16. Used a lead time canned response
  17. “Thank you for taking the time to contact us"
  18. “I’m sorry you went through this”
  19. Used a warranty canned response
  20. “This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
  21. “If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
  22. “I understand how you feel”
  23. Received kudos from a customer
  24. “Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
  25. “Have you tried – {solution}”