(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“To sum up, {customer’s issue}”
Sent out 5 surveys today
“Thank you for taking the time to contact us"
“Just to be clear, {customer concern}”
“Your anger/frustration is completely justified”
Used a warranty canned response
“I’m sorry you went through this”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
FREE!
“This help guide has step-by-step instructions can help you fix your issue”
“I’m sorry you’re facing this issue”
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“Here’s what you can do –”
Used a pricing canned response
Received kudos from a customer
Used a lead time canned response
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
“We’re going to {solution}”
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
Received a 100% survey score
“Thank you for bringing this to our attention”
“Have you tried – {solution}”
“I would do the same if I were in your position too”
