“We’regoing to{solution}”“Please let meknow if myunderstanding ofyour problem isaccurate -{customer’sissue}”“If I’ve understoodwhat you’re sayingcorrectly, you’refacing/having troublewith {customer’sissue}”“Hey {customername}, I’m afraid thisis taking longer thanexpected. The goodnews is that you canexpect to hear fromus by {date}”Sent out5 surveystoday“Just tobe clear,{customerconcern}”“Iunderstandhow youfeel”Used apricingcannedresponseFREE!“I’m sorryyou’refacing thisissue”“Youranger/frustrationis completelyjustified”“I would dothe same if Iwere in yourposition too”“Thank youfor bringingthis to ourattention”“This isn’t a part ofour customerservice/companypolicy, so I’mafraid I can’tprocess thisrequest”“I’m sorry but Ican’t help youwith this sinceour policy doesnot allow for it”“Thank youfor taking thetime tocontact us"Receivedkudosfrom acustomerReceiveda 100%surveyscore“Have youtried –{solution}”Used awarrantycannedresponse“I’m sorryyou wentthroughthis”“To sumup,{customer’sissue}”“Here’swhat youcan do –”Used alead timecannedresponse“This helpguide has step-by-stepinstructions canhelp you fixyour issue”“We’regoing to{solution}”“Please let meknow if myunderstanding ofyour problem isaccurate -{customer’sissue}”“If I’ve understoodwhat you’re sayingcorrectly, you’refacing/having troublewith {customer’sissue}”“Hey {customername}, I’m afraid thisis taking longer thanexpected. The goodnews is that you canexpect to hear fromus by {date}”Sent out5 surveystoday“Just tobe clear,{customerconcern}”“Iunderstandhow youfeel”Used apricingcannedresponseFREE!“I’m sorryyou’refacing thisissue”“Youranger/frustrationis completelyjustified”“I would dothe same if Iwere in yourposition too”“Thank youfor bringingthis to ourattention”“This isn’t a part ofour customerservice/companypolicy, so I’mafraid I can’tprocess thisrequest”“I’m sorry but Ican’t help youwith this sinceour policy doesnot allow for it”“Thank youfor taking thetime tocontact us"Receivedkudosfrom acustomerReceiveda 100%surveyscore“Have youtried –{solution}”Used awarrantycannedresponse“I’m sorryyou wentthroughthis”“To sumup,{customer’sissue}”“Here’swhat youcan do –”Used alead timecannedresponse“This helpguide has step-by-stepinstructions canhelp you fixyour issue”

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “We’re going to {solution}”
  2. “Please let me know if my understanding of your problem is accurate - {customer’s issue}”
  3. “If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
  4. “Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
  5. Sent out 5 surveys today
  6. “Just to be clear, {customer concern}”
  7. “I understand how you feel”
  8. Used a pricing canned response
  9. FREE!
  10. “I’m sorry you’re facing this issue”
  11. “Your anger/frustration is completely justified”
  12. “I would do the same if I were in your position too”
  13. “Thank you for bringing this to our attention”
  14. “This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
  15. “I’m sorry but I can’t help you with this since our policy does not allow for it”
  16. “Thank you for taking the time to contact us"
  17. Received kudos from a customer
  18. Received a 100% survey score
  19. “Have you tried – {solution}”
  20. Used a warranty canned response
  21. “I’m sorry you went through this”
  22. “To sum up, {customer’s issue}”
  23. “Here’s what you can do –”
  24. Used a lead time canned response
  25. “This help guide has step-by-step instructions can help you fix your issue”