(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received a 100% survey score
“Thank you for taking the time to contact us"
“I understand how you feel”
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
Used a lead time canned response
“I would do the same if I were in your position too”
FREE!
“To sum up, {customer’s issue}”
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
Sent out 5 surveys today
Received kudos from a customer
“Just to be clear, {customer concern}”
“I’m sorry you’re facing this issue”
“Thank you for bringing this to our attention”
“Here’s what you can do –”
Used a warranty canned response
“I’m sorry you went through this”
Used a pricing canned response
“Your anger/frustration is completely justified”
“Have you tried – {solution}”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
“This help guide has step-by-step instructions can help you fix your issue”
