(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I’m sorry you went through this”
Used a lead time canned response
“Your anger/frustration is completely justified”
“Here’s what you can do –”
“I understand how you feel”
“This help guide has step-by-step instructions can help you fix your issue”
Received kudos from a customer
Used a pricing canned response
Sent out 5 surveys today
“Thank you for bringing this to our attention”
Received a 100% survey score
“To sum up, {customer’s issue}”
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
FREE!
“We’re going to {solution}”
“Have you tried – {solution}”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
“Thank you for taking the time to contact us"
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
“I would do the same if I were in your position too”
“Just to be clear, {customer concern}”
“I’m sorry you’re facing this issue”
Used a warranty canned response
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
