(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
Used a warranty canned response
Received kudos from a customer
“This help guide has step-by-step instructions can help you fix your issue”
“To sum up, {customer’s issue}”
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
“I would do the same if I were in your position too”
“I understand how you feel”
“I’m sorry you went through this”
“I’m sorry you’re facing this issue”
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
“Have you tried – {solution}”
Used a pricing canned response
Used a lead time canned response
“Thank you for taking the time to contact us"
“Just to be clear, {customer concern}”
FREE!
“Thank you for bringing this to our attention”
“Your anger/frustration is completely justified”
Sent out 5 surveys today
“We’re going to {solution}”
Received a 100% survey score
“Here’s what you can do –”
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
