(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
“I’m sorry you’re facing this issue”
FREE!
“We’re going to {solution}”
“Thank you for bringing this to our attention”
“I’m sorry you went through this”
Received kudos from a customer
“To sum up, {customer’s issue}”
“Thank you for taking the time to contact us"
Used a pricing canned response
Sent out 5 surveys today
Used a lead time canned response
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
“I understand how you feel”
“I would do the same if I were in your position too”
“Just to be clear, {customer concern}”
Received a 100% survey score
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
“Here’s what you can do –”
“Your anger/frustration is completely justified”
“Have you tried – {solution}”
“This help guide has step-by-step instructions can help you fix your issue”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
