(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received kudos from a customer
“I understand how you feel”
“Thank you for bringing this to our attention”
“I’m sorry you went through this”
Sent out 5 surveys today
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
“Just to be clear, {customer concern}”
Used a lead time canned response
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
“Have you tried – {solution}”
“Your anger/frustration is completely justified”
Used a warranty canned response
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
“I would do the same if I were in your position too”
Used a pricing canned response
“We’re going to {solution}”
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
FREE!
“I’m sorry you’re facing this issue”
Received a 100% survey score
“Here’s what you can do –”
“This help guide has step-by-step instructions can help you fix your issue”
