“If I’ve understoodwhat you’re sayingcorrectly, you’refacing/having troublewith {customer’sissue}”Used awarrantycannedresponseSent out5 surveystoday“This helpguide has step-by-stepinstructions canhelp you fixyour issue”Receivedkudosfrom acustomer“I’m sorry but Ican’t help youwith this sinceour policy doesnot allow for it”“This isn’t a part ofour customerservice/companypolicy, so I’mafraid I can’tprocess thisrequest”“Iunderstandhow youfeel”“Have youtried –{solution}”Used alead timecannedresponse“Thank youfor bringingthis to ourattention”“Just tobe clear,{customerconcern}”Receiveda 100%surveyscore“Thank youfor taking thetime tocontact us"“Here’swhat youcan do –”“We’regoing to{solution}”“I would dothe same if Iwere in yourposition too”FREE!“To sumup,{customer’sissue}”“I’m sorryyou wentthroughthis”“Please let meknow if myunderstanding ofyour problem isaccurate -{customer’sissue}”“Hey {customername}, I’m afraid thisis taking longer thanexpected. The goodnews is that you canexpect to hear fromus by {date}”“Youranger/frustrationis completelyjustified”Used apricingcannedresponse“I’m sorryyou’refacing thisissue”“If I’ve understoodwhat you’re sayingcorrectly, you’refacing/having troublewith {customer’sissue}”Used awarrantycannedresponseSent out5 surveystoday“This helpguide has step-by-stepinstructions canhelp you fixyour issue”Receivedkudosfrom acustomer“I’m sorry but Ican’t help youwith this sinceour policy doesnot allow for it”“This isn’t a part ofour customerservice/companypolicy, so I’mafraid I can’tprocess thisrequest”“Iunderstandhow youfeel”“Have youtried –{solution}”Used alead timecannedresponse“Thank youfor bringingthis to ourattention”“Just tobe clear,{customerconcern}”Receiveda 100%surveyscore“Thank youfor taking thetime tocontact us"“Here’swhat youcan do –”“We’regoing to{solution}”“I would dothe same if Iwere in yourposition too”FREE!“To sumup,{customer’sissue}”“I’m sorryyou wentthroughthis”“Please let meknow if myunderstanding ofyour problem isaccurate -{customer’sissue}”“Hey {customername}, I’m afraid thisis taking longer thanexpected. The goodnews is that you canexpect to hear fromus by {date}”“Youranger/frustrationis completelyjustified”Used apricingcannedresponse“I’m sorryyou’refacing thisissue”

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
  2. Used a warranty canned response
  3. Sent out 5 surveys today
  4. “This help guide has step-by-step instructions can help you fix your issue”
  5. Received kudos from a customer
  6. “I’m sorry but I can’t help you with this since our policy does not allow for it”
  7. “This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
  8. “I understand how you feel”
  9. “Have you tried – {solution}”
  10. Used a lead time canned response
  11. “Thank you for bringing this to our attention”
  12. “Just to be clear, {customer concern}”
  13. Received a 100% survey score
  14. “Thank you for taking the time to contact us"
  15. “Here’s what you can do –”
  16. “We’re going to {solution}”
  17. “I would do the same if I were in your position too”
  18. FREE!
  19. “To sum up, {customer’s issue}”
  20. “I’m sorry you went through this”
  21. “Please let me know if my understanding of your problem is accurate - {customer’s issue}”
  22. “Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
  23. “Your anger/frustration is completely justified”
  24. Used a pricing canned response
  25. “I’m sorry you’re facing this issue”