(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
FREE!
“Have you tried – {solution}”
“I understand how you feel”
“Here’s what you can do –”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
“I would do the same if I were in your position too”
Used a pricing canned response
“Thank you for bringing this to our attention”
Used a lead time canned response
Sent out 5 surveys today
“To sum up, {customer’s issue}”
“We’re going to {solution}”
“I’m sorry you went through this”
“Thank you for taking the time to contact us"
“I’m sorry you’re facing this issue”
“Your anger/frustration is completely justified”
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“Just to be clear, {customer concern}”
“This help guide has step-by-step instructions can help you fix your issue”
Received a 100% survey score
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
