(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used a warranty canned response
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
“This help guide has step-by-step instructions can help you fix your issue”
“Thank you for taking the time to contact us"
“Your anger/frustration is completely justified”
“Thank you for bringing this to our attention”
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
“Just to be clear, {customer concern}”
Received a 100% survey score
Sent out 5 surveys today
“To sum up, {customer’s issue}”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
“I’m sorry you went through this”
“Here’s what you can do –”
FREE!
Used a pricing canned response
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
“I understand how you feel”
Used a lead time canned response
“I would do the same if I were in your position too”
