“Iunderstandhow youfeel”Used alead timecannedresponse“Youranger/frustrationis completelyjustified”“Have youtried –{solution}”“I’m sorryyou wentthroughthis”Receivedkudosfrom acustomer“Please let meknow if myunderstanding ofyour problem isaccurate -{customer’sissue}”Used apricingcannedresponse“Hey {customername}, I’m afraid thisis taking longer thanexpected. The goodnews is that you canexpect to hear fromus by {date}”“This isn’t a part ofour customerservice/companypolicy, so I’mafraid I can’tprocess thisrequest”“To sumup,{customer’sissue}”“If I’ve understoodwhat you’re sayingcorrectly, you’refacing/having troublewith {customer’sissue}”“We’regoing to{solution}”“I’m sorry but Ican’t help youwith this sinceour policy doesnot allow for it”Used awarrantycannedresponse“This helpguide has step-by-stepinstructions canhelp you fixyour issue”FREE!Sent out5 surveystoday“I would dothe same if Iwere in yourposition too”“Just tobe clear,{customerconcern}”Receiveda 100%surveyscore“I’m sorryyou’refacing thisissue”“Thank youfor bringingthis to ourattention”“Here’swhat youcan do –”“Thank youfor taking thetime tocontact us"“Iunderstandhow youfeel”Used alead timecannedresponse“Youranger/frustrationis completelyjustified”“Have youtried –{solution}”“I’m sorryyou wentthroughthis”Receivedkudosfrom acustomer“Please let meknow if myunderstanding ofyour problem isaccurate -{customer’sissue}”Used apricingcannedresponse“Hey {customername}, I’m afraid thisis taking longer thanexpected. The goodnews is that you canexpect to hear fromus by {date}”“This isn’t a part ofour customerservice/companypolicy, so I’mafraid I can’tprocess thisrequest”“To sumup,{customer’sissue}”“If I’ve understoodwhat you’re sayingcorrectly, you’refacing/having troublewith {customer’sissue}”“We’regoing to{solution}”“I’m sorry but Ican’t help youwith this sinceour policy doesnot allow for it”Used awarrantycannedresponse“This helpguide has step-by-stepinstructions canhelp you fixyour issue”FREE!Sent out5 surveystoday“I would dothe same if Iwere in yourposition too”“Just tobe clear,{customerconcern}”Receiveda 100%surveyscore“I’m sorryyou’refacing thisissue”“Thank youfor bringingthis to ourattention”“Here’swhat youcan do –”“Thank youfor taking thetime tocontact us"

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I understand how you feel”
  2. Used a lead time canned response
  3. “Your anger/frustration is completely justified”
  4. “Have you tried – {solution}”
  5. “I’m sorry you went through this”
  6. Received kudos from a customer
  7. “Please let me know if my understanding of your problem is accurate - {customer’s issue}”
  8. Used a pricing canned response
  9. “Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
  10. “This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
  11. “To sum up, {customer’s issue}”
  12. “If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
  13. “We’re going to {solution}”
  14. “I’m sorry but I can’t help you with this since our policy does not allow for it”
  15. Used a warranty canned response
  16. “This help guide has step-by-step instructions can help you fix your issue”
  17. FREE!
  18. Sent out 5 surveys today
  19. “I would do the same if I were in your position too”
  20. “Just to be clear, {customer concern}”
  21. Received a 100% survey score
  22. “I’m sorry you’re facing this issue”
  23. “Thank you for bringing this to our attention”
  24. “Here’s what you can do –”
  25. “Thank you for taking the time to contact us"