Sent out5 surveystoday“To sumup,{customer’sissue}”“I’m sorryyou wentthroughthis”Receivedkudosfrom acustomerReceiveda 100%surveyscoreUsed awarrantycannedresponse“I’m sorry but Ican’t help youwith this sinceour policy doesnot allow for it”“Please let meknow if myunderstanding ofyour problem isaccurate -{customer’sissue}”“I would dothe same if Iwere in yourposition too”“This helpguide has step-by-stepinstructions canhelp you fixyour issue”“If I’ve understoodwhat you’re sayingcorrectly, you’refacing/having troublewith {customer’sissue}”“We’regoing to{solution}”“This isn’t a part ofour customerservice/companypolicy, so I’mafraid I can’tprocess thisrequest”“Thank youfor bringingthis to ourattention”“Have youtried –{solution}”“Iunderstandhow youfeel”“Hey {customername}, I’m afraid thisis taking longer thanexpected. The goodnews is that you canexpect to hear fromus by {date}”Used alead timecannedresponse“Here’swhat youcan do –”“Just tobe clear,{customerconcern}”“Youranger/frustrationis completelyjustified”“I’m sorryyou’refacing thisissue”FREE!“Thank youfor taking thetime tocontact us"Used apricingcannedresponseSent out5 surveystoday“To sumup,{customer’sissue}”“I’m sorryyou wentthroughthis”Receivedkudosfrom acustomerReceiveda 100%surveyscoreUsed awarrantycannedresponse“I’m sorry but Ican’t help youwith this sinceour policy doesnot allow for it”“Please let meknow if myunderstanding ofyour problem isaccurate -{customer’sissue}”“I would dothe same if Iwere in yourposition too”“This helpguide has step-by-stepinstructions canhelp you fixyour issue”“If I’ve understoodwhat you’re sayingcorrectly, you’refacing/having troublewith {customer’sissue}”“We’regoing to{solution}”“This isn’t a part ofour customerservice/companypolicy, so I’mafraid I can’tprocess thisrequest”“Thank youfor bringingthis to ourattention”“Have youtried –{solution}”“Iunderstandhow youfeel”“Hey {customername}, I’m afraid thisis taking longer thanexpected. The goodnews is that you canexpect to hear fromus by {date}”Used alead timecannedresponse“Here’swhat youcan do –”“Just tobe clear,{customerconcern}”“Youranger/frustrationis completelyjustified”“I’m sorryyou’refacing thisissue”FREE!“Thank youfor taking thetime tocontact us"Used apricingcannedresponse

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Sent out 5 surveys today
  2. “To sum up, {customer’s issue}”
  3. “I’m sorry you went through this”
  4. Received kudos from a customer
  5. Received a 100% survey score
  6. Used a warranty canned response
  7. “I’m sorry but I can’t help you with this since our policy does not allow for it”
  8. “Please let me know if my understanding of your problem is accurate - {customer’s issue}”
  9. “I would do the same if I were in your position too”
  10. “This help guide has step-by-step instructions can help you fix your issue”
  11. “If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
  12. “We’re going to {solution}”
  13. “This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
  14. “Thank you for bringing this to our attention”
  15. “Have you tried – {solution}”
  16. “I understand how you feel”
  17. “Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
  18. Used a lead time canned response
  19. “Here’s what you can do –”
  20. “Just to be clear, {customer concern}”
  21. “Your anger/frustration is completely justified”
  22. “I’m sorry you’re facing this issue”
  23. FREE!
  24. “Thank you for taking the time to contact us"
  25. Used a pricing canned response