(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used a lead time canned response
Used a pricing canned response
Received kudos from a customer
“Have you tried – {solution}”
Sent out 5 surveys today
“If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”
“Please let me know if my understanding of your problem is accurate - {customer’s issue}”
“I understand how you feel”
“I’m sorry but I can’t help you with this since our policy does not allow for it”
“Here’s what you can do –”
“We’re going to {solution}”
“I’m sorry you went through this”
Used a warranty canned response
“This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”
“Thank you for bringing this to our attention”
“Just to be clear, {customer concern}”
“Your anger/frustration is completely justified”
“I would do the same if I were in your position too”
“I’m sorry you’re facing this issue”
FREE!
“To sum up, {customer’s issue}”
Received a 100% survey score
“Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”
“Thank you for taking the time to contact us"
“This help guide has step-by-step instructions can help you fix your issue”
