This bingo card has 25 words: Used a lead time canned response, “Thank you for bringing this to our attention”, Sent out 5 surveys today, “I would do the same if I were in your position too”, “This isn’t a part of our customer service/company policy, so I’m afraid I can’t process this request”, “This help guide has step-by-step instructions can help you fix your issue”, “I’m sorry but I can’t help you with this since our policy does not allow for it”, Used a pricing canned response, “Thank you for taking the time to contact us", “We’re going to {solution}”, “I understand how you feel”, “Your anger/frustration is completely justified”, “I’m sorry you’re facing this issue”, Received kudos from a customer, “Hey {customer name}, I’m afraid this is taking longer than expected. The good news is that you can expect to hear from us by {date}”, Received a 100% survey score, “I’m sorry you went through this”, “Have you tried – {solution}”, “Here’s what you can do –”, “If I’ve understood what you’re saying correctly, you’re facing/having trouble with {customer’s issue}”, “Just to be clear, {customer concern}”, “To sum up, {customer’s issue}”, Used a warranty canned response, “Please let me know if my understanding of your problem is accurate - {customer’s issue}” and FREE!.
Empathy Bingo | Responses to complaints | Responses to complaints | Useful phrases to deal with a complaint | Empathy
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