Addednew enduser toSalesforceDidscreensharesession tohelp clientUsed acheerfulvoiceClocked inat least 5minutesearly todayDefused afrustratedcustomerUsed anupbeattone ofvoiceCompleteda directortrainingsessionAsked:"Can I putyou on holdplease?"Asked:"Is thereanything thatI can helpyou with?:ApologizedwhenappropriateCustomerasked fora newfeatureLeft goodnotes on 5accountsin a rowHelpeddirectorloginGotpositivefeedbackfrom clientChecked inon 15fivewithin theweekWas askedabout ETAfor a bugfixPassed on asales/migrationleadRemainedcalm withan upsetcustomerUsedpolitephrasesExpressedwillingnessto helpSaid"I hope I wasable to helpyou"Said:"Weappreciateyourbusiness"Completed1 admintrainingsessionCreateda JIRAticketAddednew enduser toSalesforceDidscreensharesession tohelp clientUsed acheerfulvoiceClocked inat least 5minutesearly todayDefused afrustratedcustomerUsed anupbeattone ofvoiceCompleteda directortrainingsessionAsked:"Can I putyou on holdplease?"Asked:"Is thereanything thatI can helpyou with?:ApologizedwhenappropriateCustomerasked fora newfeatureLeft goodnotes on 5accountsin a rowHelpeddirectorloginGotpositivefeedbackfrom clientChecked inon 15fivewithin theweekWas askedabout ETAfor a bugfixPassed on asales/migrationleadRemainedcalm withan upsetcustomerUsedpolitephrasesExpressedwillingnessto helpSaid"I hope I wasable to helpyou"Said:"Weappreciateyourbusiness"Completed1 admintrainingsessionCreateda JIRAticket

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added new end user to Salesforce
  2. Did screenshare session to help client
  3. Used a cheerful voice
  4. Clocked in at least 5 minutes early today
  5. Defused a frustrated customer
  6. Used an upbeat tone of voice
  7. Completed a director training session
  8. Asked: "Can I put you on hold please?"
  9. Asked: "Is there anything that I can help you with?:
  10. Apologized when appropriate
  11. Customer asked for a new feature
  12. Left good notes on 5 accounts in a row
  13. Helped director login
  14. Got positive feedback from client
  15. Checked in on 15five within the week
  16. Was asked about ETA for a bug fix
  17. Passed on a sales/migration lead
  18. Remained calm with an upset customer
  19. Used polite phrases
  20. Expressed willingness to help
  21. Said "I hope I was able to help you"
  22. Said: "We appreciate your business"
  23. Completed 1 admin training session
  24. Created a JIRA ticket