Said:"Weappreciateyourbusiness"HelpeddirectorloginDefused afrustratedcustomerCustomerasked fora newfeatureUsed acheerfulvoiceAddednew enduser toSalesforceCompleted1 admintrainingsessionLeft goodnotes on 5accountsin a rowChecked inon 15fivewithin theweekUsed anupbeattone ofvoiceRemainedcalm withan upsetcustomerExpressedwillingnessto helpWas askedabout ETAfor a bugfixPassed on asales/migrationleadGotpositivefeedbackfrom clientUsedpolitephrasesAsked:"Can I putyou on holdplease?"Createda JIRAticketDidscreensharesession tohelp clientSaid"I hope I wasable to helpyou"Completeda directortrainingsessionApologizedwhenappropriateClocked inat least 5minutesearly todayAsked:"Is thereanything thatI can helpyou with?:Said:"Weappreciateyourbusiness"HelpeddirectorloginDefused afrustratedcustomerCustomerasked fora newfeatureUsed acheerfulvoiceAddednew enduser toSalesforceCompleted1 admintrainingsessionLeft goodnotes on 5accountsin a rowChecked inon 15fivewithin theweekUsed anupbeattone ofvoiceRemainedcalm withan upsetcustomerExpressedwillingnessto helpWas askedabout ETAfor a bugfixPassed on asales/migrationleadGotpositivefeedbackfrom clientUsedpolitephrasesAsked:"Can I putyou on holdplease?"Createda JIRAticketDidscreensharesession tohelp clientSaid"I hope I wasable to helpyou"Completeda directortrainingsessionApologizedwhenappropriateClocked inat least 5minutesearly todayAsked:"Is thereanything thatI can helpyou with?:

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Said: "We appreciate your business"
  2. Helped director login
  3. Defused a frustrated customer
  4. Customer asked for a new feature
  5. Used a cheerful voice
  6. Added new end user to Salesforce
  7. Completed 1 admin training session
  8. Left good notes on 5 accounts in a row
  9. Checked in on 15five within the week
  10. Used an upbeat tone of voice
  11. Remained calm with an upset customer
  12. Expressed willingness to help
  13. Was asked about ETA for a bug fix
  14. Passed on a sales/migration lead
  15. Got positive feedback from client
  16. Used polite phrases
  17. Asked: "Can I put you on hold please?"
  18. Created a JIRA ticket
  19. Did screenshare session to help client
  20. Said "I hope I was able to help you"
  21. Completed a director training session
  22. Apologized when appropriate
  23. Clocked in at least 5 minutes early today
  24. Asked: "Is there anything that I can help you with?: