Didscreensharesession tohelp clientLeft goodnotes on 5accountsin a rowAsked:"Is thereanything thatI can helpyou with?:Customerasked fora newfeatureUsed acheerfulvoicePassed on asales/migrationleadGotpositivefeedbackfrom clientCompleteda directortrainingsessionChecked inon 15fivewithin theweekRemainedcalm withan upsetcustomerCreateda JIRAticketClocked inat least 5minutesearly todayUsed anupbeattone ofvoiceUsedpolitephrasesSaid"I hope I wasable to helpyou"Completed1 admintrainingsessionAddednew enduser toSalesforceSaid:"Weappreciateyourbusiness"Defused afrustratedcustomerHelpeddirectorloginWas askedabout ETAfor a bugfixExpressedwillingnessto helpApologizedwhenappropriateAsked:"Can I putyou on holdplease?"Didscreensharesession tohelp clientLeft goodnotes on 5accountsin a rowAsked:"Is thereanything thatI can helpyou with?:Customerasked fora newfeatureUsed acheerfulvoicePassed on asales/migrationleadGotpositivefeedbackfrom clientCompleteda directortrainingsessionChecked inon 15fivewithin theweekRemainedcalm withan upsetcustomerCreateda JIRAticketClocked inat least 5minutesearly todayUsed anupbeattone ofvoiceUsedpolitephrasesSaid"I hope I wasable to helpyou"Completed1 admintrainingsessionAddednew enduser toSalesforceSaid:"Weappreciateyourbusiness"Defused afrustratedcustomerHelpeddirectorloginWas askedabout ETAfor a bugfixExpressedwillingnessto helpApologizedwhenappropriateAsked:"Can I putyou on holdplease?"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did screenshare session to help client
  2. Left good notes on 5 accounts in a row
  3. Asked: "Is there anything that I can help you with?:
  4. Customer asked for a new feature
  5. Used a cheerful voice
  6. Passed on a sales/migration lead
  7. Got positive feedback from client
  8. Completed a director training session
  9. Checked in on 15five within the week
  10. Remained calm with an upset customer
  11. Created a JIRA ticket
  12. Clocked in at least 5 minutes early today
  13. Used an upbeat tone of voice
  14. Used polite phrases
  15. Said "I hope I was able to help you"
  16. Completed 1 admin training session
  17. Added new end user to Salesforce
  18. Said: "We appreciate your business"
  19. Defused a frustrated customer
  20. Helped director login
  21. Was asked about ETA for a bug fix
  22. Expressed willingness to help
  23. Apologized when appropriate
  24. Asked: "Can I put you on hold please?"