UsedpolitephrasesCompleted1 admintrainingsessionDidscreensharesession tohelp clientAddednew enduser toSalesforceExpressedwillingnessto helpClocked inat least 5minutesearly todayChecked inon 15fivewithin theweekCompleteda directortrainingsessionDefused afrustratedcustomerRemainedcalm withan upsetcustomerHelpeddirectorloginWas askedabout ETAfor a bugfixAsked:"Is thereanything thatI can helpyou with?:Gotpositivefeedbackfrom clientLeft goodnotes on 5accountsin a rowAsked:"Can I putyou on holdplease?"Used anupbeattone ofvoiceCreateda JIRAticketPassed on asales/migrationleadApologizedwhenappropriateCustomerasked fora newfeatureSaid"I hope I wasable to helpyou"Used acheerfulvoiceSaid:"Weappreciateyourbusiness"UsedpolitephrasesCompleted1 admintrainingsessionDidscreensharesession tohelp clientAddednew enduser toSalesforceExpressedwillingnessto helpClocked inat least 5minutesearly todayChecked inon 15fivewithin theweekCompleteda directortrainingsessionDefused afrustratedcustomerRemainedcalm withan upsetcustomerHelpeddirectorloginWas askedabout ETAfor a bugfixAsked:"Is thereanything thatI can helpyou with?:Gotpositivefeedbackfrom clientLeft goodnotes on 5accountsin a rowAsked:"Can I putyou on holdplease?"Used anupbeattone ofvoiceCreateda JIRAticketPassed on asales/migrationleadApologizedwhenappropriateCustomerasked fora newfeatureSaid"I hope I wasable to helpyou"Used acheerfulvoiceSaid:"Weappreciateyourbusiness"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Completed 1 admin training session
  3. Did screenshare session to help client
  4. Added new end user to Salesforce
  5. Expressed willingness to help
  6. Clocked in at least 5 minutes early today
  7. Checked in on 15five within the week
  8. Completed a director training session
  9. Defused a frustrated customer
  10. Remained calm with an upset customer
  11. Helped director login
  12. Was asked about ETA for a bug fix
  13. Asked: "Is there anything that I can help you with?:
  14. Got positive feedback from client
  15. Left good notes on 5 accounts in a row
  16. Asked: "Can I put you on hold please?"
  17. Used an upbeat tone of voice
  18. Created a JIRA ticket
  19. Passed on a sales/migration lead
  20. Apologized when appropriate
  21. Customer asked for a new feature
  22. Said "I hope I was able to help you"
  23. Used a cheerful voice
  24. Said: "We appreciate your business"