Gotpositivefeedbackfrom clientSaid"I hope I wasable to helpyou"Passed on asales/migrationleadChecked inon 15fivewithin theweekDidscreensharesession tohelp clientCompleteda directortrainingsessionCustomerasked fora newfeatureUsed acheerfulvoiceAsked:"Is thereanything thatI can helpyou with?:Createda JIRAticketAsked:"Can I putyou on holdplease?"Clocked inat least 5minutesearly todayAddednew enduser toSalesforceDefused afrustratedcustomerExpressedwillingnessto helpApologizedwhenappropriateWas askedabout ETAfor a bugfixRemainedcalm withan upsetcustomerCompleted1 admintrainingsessionLeft goodnotes on 5accountsin a rowSaid:"Weappreciateyourbusiness"HelpeddirectorloginUsed anupbeattone ofvoiceUsedpolitephrasesGotpositivefeedbackfrom clientSaid"I hope I wasable to helpyou"Passed on asales/migrationleadChecked inon 15fivewithin theweekDidscreensharesession tohelp clientCompleteda directortrainingsessionCustomerasked fora newfeatureUsed acheerfulvoiceAsked:"Is thereanything thatI can helpyou with?:Createda JIRAticketAsked:"Can I putyou on holdplease?"Clocked inat least 5minutesearly todayAddednew enduser toSalesforceDefused afrustratedcustomerExpressedwillingnessto helpApologizedwhenappropriateWas askedabout ETAfor a bugfixRemainedcalm withan upsetcustomerCompleted1 admintrainingsessionLeft goodnotes on 5accountsin a rowSaid:"Weappreciateyourbusiness"HelpeddirectorloginUsed anupbeattone ofvoiceUsedpolitephrases

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got positive feedback from client
  2. Said "I hope I was able to help you"
  3. Passed on a sales/migration lead
  4. Checked in on 15five within the week
  5. Did screenshare session to help client
  6. Completed a director training session
  7. Customer asked for a new feature
  8. Used a cheerful voice
  9. Asked: "Is there anything that I can help you with?:
  10. Created a JIRA ticket
  11. Asked: "Can I put you on hold please?"
  12. Clocked in at least 5 minutes early today
  13. Added new end user to Salesforce
  14. Defused a frustrated customer
  15. Expressed willingness to help
  16. Apologized when appropriate
  17. Was asked about ETA for a bug fix
  18. Remained calm with an upset customer
  19. Completed 1 admin training session
  20. Left good notes on 5 accounts in a row
  21. Said: "We appreciate your business"
  22. Helped director login
  23. Used an upbeat tone of voice
  24. Used polite phrases