Addednew enduser toSalesforceApologizedwhenappropriatePassed on asales/migrationleadUsed acheerfulvoiceHelpeddirectorloginDidscreensharesession tohelp clientLeft goodnotes on 5accountsin a rowExpressedwillingnessto helpClocked inat least 5minutesearly todayUsed anupbeattone ofvoiceGotpositivefeedbackfrom clientCustomerasked fora newfeatureSaid"I hope I wasable to helpyou"Remainedcalm withan upsetcustomerCompleted1 admintrainingsessionUsedpolitephrasesAsked:"Can I putyou on holdplease?"Was askedabout ETAfor a bugfixSaid:"Weappreciateyourbusiness"Checked inon 15fivewithin theweekCreateda JIRAticketAsked:"Is thereanything thatI can helpyou with?:Completeda directortrainingsessionDefused afrustratedcustomerAddednew enduser toSalesforceApologizedwhenappropriatePassed on asales/migrationleadUsed acheerfulvoiceHelpeddirectorloginDidscreensharesession tohelp clientLeft goodnotes on 5accountsin a rowExpressedwillingnessto helpClocked inat least 5minutesearly todayUsed anupbeattone ofvoiceGotpositivefeedbackfrom clientCustomerasked fora newfeatureSaid"I hope I wasable to helpyou"Remainedcalm withan upsetcustomerCompleted1 admintrainingsessionUsedpolitephrasesAsked:"Can I putyou on holdplease?"Was askedabout ETAfor a bugfixSaid:"Weappreciateyourbusiness"Checked inon 15fivewithin theweekCreateda JIRAticketAsked:"Is thereanything thatI can helpyou with?:Completeda directortrainingsessionDefused afrustratedcustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added new end user to Salesforce
  2. Apologized when appropriate
  3. Passed on a sales/migration lead
  4. Used a cheerful voice
  5. Helped director login
  6. Did screenshare session to help client
  7. Left good notes on 5 accounts in a row
  8. Expressed willingness to help
  9. Clocked in at least 5 minutes early today
  10. Used an upbeat tone of voice
  11. Got positive feedback from client
  12. Customer asked for a new feature
  13. Said "I hope I was able to help you"
  14. Remained calm with an upset customer
  15. Completed 1 admin training session
  16. Used polite phrases
  17. Asked: "Can I put you on hold please?"
  18. Was asked about ETA for a bug fix
  19. Said: "We appreciate your business"
  20. Checked in on 15five within the week
  21. Created a JIRA ticket
  22. Asked: "Is there anything that I can help you with?:
  23. Completed a director training session
  24. Defused a frustrated customer