Expressedwillingnessto helpUsedpolitephrasesCompleteda directortrainingsessionSaid"I hope I wasable to helpyou"Used anupbeattone ofvoiceSaid:"Weappreciateyourbusiness"Customerasked fora newfeatureRemainedcalm withan upsetcustomerAsked:"Is thereanything thatI can helpyou with?:HelpeddirectorloginGotpositivefeedbackfrom clientCompleted1 admintrainingsessionAddednew enduser toSalesforceWas askedabout ETAfor a bugfixChecked inon 15fivewithin theweekApologizedwhenappropriateAsked:"Can I putyou on holdplease?"Left goodnotes on 5accountsin a rowDidscreensharesession tohelp clientDefused afrustratedcustomerUsed acheerfulvoiceCreateda JIRAticketPassed on asales/migrationleadClocked inat least 5minutesearly todayExpressedwillingnessto helpUsedpolitephrasesCompleteda directortrainingsessionSaid"I hope I wasable to helpyou"Used anupbeattone ofvoiceSaid:"Weappreciateyourbusiness"Customerasked fora newfeatureRemainedcalm withan upsetcustomerAsked:"Is thereanything thatI can helpyou with?:HelpeddirectorloginGotpositivefeedbackfrom clientCompleted1 admintrainingsessionAddednew enduser toSalesforceWas askedabout ETAfor a bugfixChecked inon 15fivewithin theweekApologizedwhenappropriateAsked:"Can I putyou on holdplease?"Left goodnotes on 5accountsin a rowDidscreensharesession tohelp clientDefused afrustratedcustomerUsed acheerfulvoiceCreateda JIRAticketPassed on asales/migrationleadClocked inat least 5minutesearly today

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expressed willingness to help
  2. Used polite phrases
  3. Completed a director training session
  4. Said "I hope I was able to help you"
  5. Used an upbeat tone of voice
  6. Said: "We appreciate your business"
  7. Customer asked for a new feature
  8. Remained calm with an upset customer
  9. Asked: "Is there anything that I can help you with?:
  10. Helped director login
  11. Got positive feedback from client
  12. Completed 1 admin training session
  13. Added new end user to Salesforce
  14. Was asked about ETA for a bug fix
  15. Checked in on 15five within the week
  16. Apologized when appropriate
  17. Asked: "Can I put you on hold please?"
  18. Left good notes on 5 accounts in a row
  19. Did screenshare session to help client
  20. Defused a frustrated customer
  21. Used a cheerful voice
  22. Created a JIRA ticket
  23. Passed on a sales/migration lead
  24. Clocked in at least 5 minutes early today