UsedpolitephrasesPassed on asales/migrationleadAsked:"Is thereanything thatI can helpyou with?:Said:"Weappreciateyourbusiness"Completeda directortrainingsessionLeft goodnotes on 5accountsin a rowCompleted1 admintrainingsessionUsed anupbeattone ofvoiceCreateda JIRAticketSaid"I hope I wasable to helpyou"Was askedabout ETAfor a bugfixHelpeddirectorloginExpressedwillingnessto helpDefused afrustratedcustomerDidscreensharesession tohelp clientAddednew enduser toSalesforceUsed acheerfulvoiceClocked inat least 5minutesearly todayChecked inon 15fivewithin theweekAsked:"Can I putyou on holdplease?"ApologizedwhenappropriateRemainedcalm withan upsetcustomerCustomerasked fora newfeatureGotpositivefeedbackfrom clientUsedpolitephrasesPassed on asales/migrationleadAsked:"Is thereanything thatI can helpyou with?:Said:"Weappreciateyourbusiness"Completeda directortrainingsessionLeft goodnotes on 5accountsin a rowCompleted1 admintrainingsessionUsed anupbeattone ofvoiceCreateda JIRAticketSaid"I hope I wasable to helpyou"Was askedabout ETAfor a bugfixHelpeddirectorloginExpressedwillingnessto helpDefused afrustratedcustomerDidscreensharesession tohelp clientAddednew enduser toSalesforceUsed acheerfulvoiceClocked inat least 5minutesearly todayChecked inon 15fivewithin theweekAsked:"Can I putyou on holdplease?"ApologizedwhenappropriateRemainedcalm withan upsetcustomerCustomerasked fora newfeatureGotpositivefeedbackfrom client

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used polite phrases
  2. Passed on a sales/migration lead
  3. Asked: "Is there anything that I can help you with?:
  4. Said: "We appreciate your business"
  5. Completed a director training session
  6. Left good notes on 5 accounts in a row
  7. Completed 1 admin training session
  8. Used an upbeat tone of voice
  9. Created a JIRA ticket
  10. Said "I hope I was able to help you"
  11. Was asked about ETA for a bug fix
  12. Helped director login
  13. Expressed willingness to help
  14. Defused a frustrated customer
  15. Did screenshare session to help client
  16. Added new end user to Salesforce
  17. Used a cheerful voice
  18. Clocked in at least 5 minutes early today
  19. Checked in on 15five within the week
  20. Asked: "Can I put you on hold please?"
  21. Apologized when appropriate
  22. Remained calm with an upset customer
  23. Customer asked for a new feature
  24. Got positive feedback from client