UsedpolitephrasesUsed anupbeattone ofvoiceWas askedabout ETAfor a bugfixClocked inat least 5minutesearly todayLeft goodnotes on 5accountsin a rowApologizedwhenappropriateGotpositivefeedbackfrom clientRemainedcalm withan upsetcustomerCompleted1 admintrainingsessionAddednew enduser toSalesforceSaid:"Weappreciateyourbusiness"Checked inon 15fivewithin theweekSaid"I hope I wasable to helpyou"Defused afrustratedcustomerAsked:"Can I putyou on holdplease?"Completeda directortrainingsessionHelpeddirectorloginCustomerasked fora newfeatureDidscreensharesession tohelp clientAsked:"Is thereanything thatI can helpyou with?:Passed on asales/migrationleadCreateda JIRAticketUsed acheerfulvoiceExpressedwillingnessto helpUsedpolitephrasesUsed anupbeattone ofvoiceWas askedabout ETAfor a bugfixClocked inat least 5minutesearly todayLeft goodnotes on 5accountsin a rowApologizedwhenappropriateGotpositivefeedbackfrom clientRemainedcalm withan upsetcustomerCompleted1 admintrainingsessionAddednew enduser toSalesforceSaid:"Weappreciateyourbusiness"Checked inon 15fivewithin theweekSaid"I hope I wasable to helpyou"Defused afrustratedcustomerAsked:"Can I putyou on holdplease?"Completeda directortrainingsessionHelpeddirectorloginCustomerasked fora newfeatureDidscreensharesession tohelp clientAsked:"Is thereanything thatI can helpyou with?:Passed on asales/migrationleadCreateda JIRAticketUsed acheerfulvoiceExpressedwillingnessto help

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Used an upbeat tone of voice
  3. Was asked about ETA for a bug fix
  4. Clocked in at least 5 minutes early today
  5. Left good notes on 5 accounts in a row
  6. Apologized when appropriate
  7. Got positive feedback from client
  8. Remained calm with an upset customer
  9. Completed 1 admin training session
  10. Added new end user to Salesforce
  11. Said: "We appreciate your business"
  12. Checked in on 15five within the week
  13. Said "I hope I was able to help you"
  14. Defused a frustrated customer
  15. Asked: "Can I put you on hold please?"
  16. Completed a director training session
  17. Helped director login
  18. Customer asked for a new feature
  19. Did screenshare session to help client
  20. Asked: "Is there anything that I can help you with?:
  21. Passed on a sales/migration lead
  22. Created a JIRA ticket
  23. Used a cheerful voice
  24. Expressed willingness to help