ApologizedwhenappropriateRemainedcalm withan upsetcustomerAddednew enduser toSalesforceClocked inat least 5minutesearly todayAsked:"Can I putyou on holdplease?"Createda JIRAticketUsedpolitephrasesChecked inon 15fivewithin theweekUsed acheerfulvoiceDefused afrustratedcustomerSaid:"Weappreciateyourbusiness"Passed on asales/migrationleadCompleteda directortrainingsessionCustomerasked fora newfeatureGotpositivefeedbackfrom clientExpressedwillingnessto helpLeft goodnotes on 5accountsin a rowHelpeddirectorloginSaid"I hope I wasable to helpyou"Asked:"Is thereanything thatI can helpyou with?:Didscreensharesession tohelp clientCompleted1 admintrainingsessionUsed anupbeattone ofvoiceWas askedabout ETAfor a bugfixApologizedwhenappropriateRemainedcalm withan upsetcustomerAddednew enduser toSalesforceClocked inat least 5minutesearly todayAsked:"Can I putyou on holdplease?"Createda JIRAticketUsedpolitephrasesChecked inon 15fivewithin theweekUsed acheerfulvoiceDefused afrustratedcustomerSaid:"Weappreciateyourbusiness"Passed on asales/migrationleadCompleteda directortrainingsessionCustomerasked fora newfeatureGotpositivefeedbackfrom clientExpressedwillingnessto helpLeft goodnotes on 5accountsin a rowHelpeddirectorloginSaid"I hope I wasable to helpyou"Asked:"Is thereanything thatI can helpyou with?:Didscreensharesession tohelp clientCompleted1 admintrainingsessionUsed anupbeattone ofvoiceWas askedabout ETAfor a bugfix

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologized when appropriate
  2. Remained calm with an upset customer
  3. Added new end user to Salesforce
  4. Clocked in at least 5 minutes early today
  5. Asked: "Can I put you on hold please?"
  6. Created a JIRA ticket
  7. Used polite phrases
  8. Checked in on 15five within the week
  9. Used a cheerful voice
  10. Defused a frustrated customer
  11. Said: "We appreciate your business"
  12. Passed on a sales/migration lead
  13. Completed a director training session
  14. Customer asked for a new feature
  15. Got positive feedback from client
  16. Expressed willingness to help
  17. Left good notes on 5 accounts in a row
  18. Helped director login
  19. Said "I hope I was able to help you"
  20. Asked: "Is there anything that I can help you with?:
  21. Did screenshare session to help client
  22. Completed 1 admin training session
  23. Used an upbeat tone of voice
  24. Was asked about ETA for a bug fix