Remainedcalm withan upsetcustomerHelpeddirectorloginUsed anupbeattone ofvoiceAsked:"Can I putyou on holdplease?"Customerasked fora newfeatureApologizedwhenappropriateSaid:"Weappreciateyourbusiness"Left goodnotes on 5accountsin a rowUsedpolitephrasesDefused afrustratedcustomerWas askedabout ETAfor a bugfixCompleteda directortrainingsessionSaid"I hope I wasable to helpyou"Passed on asales/migrationleadGotpositivefeedbackfrom clientUsed acheerfulvoiceCreateda JIRAticketAsked:"Is thereanything thatI can helpyou with?:Checked inon 15fivewithin theweekCompleted1 admintrainingsessionExpressedwillingnessto helpAddednew enduser toSalesforceClocked inat least 5minutesearly todayDidscreensharesession tohelp clientRemainedcalm withan upsetcustomerHelpeddirectorloginUsed anupbeattone ofvoiceAsked:"Can I putyou on holdplease?"Customerasked fora newfeatureApologizedwhenappropriateSaid:"Weappreciateyourbusiness"Left goodnotes on 5accountsin a rowUsedpolitephrasesDefused afrustratedcustomerWas askedabout ETAfor a bugfixCompleteda directortrainingsessionSaid"I hope I wasable to helpyou"Passed on asales/migrationleadGotpositivefeedbackfrom clientUsed acheerfulvoiceCreateda JIRAticketAsked:"Is thereanything thatI can helpyou with?:Checked inon 15fivewithin theweekCompleted1 admintrainingsessionExpressedwillingnessto helpAddednew enduser toSalesforceClocked inat least 5minutesearly todayDidscreensharesession tohelp client

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remained calm with an upset customer
  2. Helped director login
  3. Used an upbeat tone of voice
  4. Asked: "Can I put you on hold please?"
  5. Customer asked for a new feature
  6. Apologized when appropriate
  7. Said: "We appreciate your business"
  8. Left good notes on 5 accounts in a row
  9. Used polite phrases
  10. Defused a frustrated customer
  11. Was asked about ETA for a bug fix
  12. Completed a director training session
  13. Said "I hope I was able to help you"
  14. Passed on a sales/migration lead
  15. Got positive feedback from client
  16. Used a cheerful voice
  17. Created a JIRA ticket
  18. Asked: "Is there anything that I can help you with?:
  19. Checked in on 15five within the week
  20. Completed 1 admin training session
  21. Expressed willingness to help
  22. Added new end user to Salesforce
  23. Clocked in at least 5 minutes early today
  24. Did screenshare session to help client