Said"I hope I wasable to helpyou"HelpeddirectorloginCustomerasked fora newfeatureChecked inon 15fivewithin theweekAsked:"Is thereanything thatI can helpyou with?:Passed on asales/migrationleadUsed anupbeattone ofvoiceWas askedabout ETAfor a bugfixSaid:"Weappreciateyourbusiness"UsedpolitephrasesDidscreensharesession tohelp clientDefused afrustratedcustomerAddednew enduser toSalesforceLeft goodnotes on 5accountsin a rowRemainedcalm withan upsetcustomerCreateda JIRAticketApologizedwhenappropriateCompleted1 admintrainingsessionGotpositivefeedbackfrom clientAsked:"Can I putyou on holdplease?"Clocked inat least 5minutesearly todayExpressedwillingnessto helpCompleteda directortrainingsessionUsed acheerfulvoiceSaid"I hope I wasable to helpyou"HelpeddirectorloginCustomerasked fora newfeatureChecked inon 15fivewithin theweekAsked:"Is thereanything thatI can helpyou with?:Passed on asales/migrationleadUsed anupbeattone ofvoiceWas askedabout ETAfor a bugfixSaid:"Weappreciateyourbusiness"UsedpolitephrasesDidscreensharesession tohelp clientDefused afrustratedcustomerAddednew enduser toSalesforceLeft goodnotes on 5accountsin a rowRemainedcalm withan upsetcustomerCreateda JIRAticketApologizedwhenappropriateCompleted1 admintrainingsessionGotpositivefeedbackfrom clientAsked:"Can I putyou on holdplease?"Clocked inat least 5minutesearly todayExpressedwillingnessto helpCompleteda directortrainingsessionUsed acheerfulvoice

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I hope I was able to help you"
  2. Helped director login
  3. Customer asked for a new feature
  4. Checked in on 15five within the week
  5. Asked: "Is there anything that I can help you with?:
  6. Passed on a sales/migration lead
  7. Used an upbeat tone of voice
  8. Was asked about ETA for a bug fix
  9. Said: "We appreciate your business"
  10. Used polite phrases
  11. Did screenshare session to help client
  12. Defused a frustrated customer
  13. Added new end user to Salesforce
  14. Left good notes on 5 accounts in a row
  15. Remained calm with an upset customer
  16. Created a JIRA ticket
  17. Apologized when appropriate
  18. Completed 1 admin training session
  19. Got positive feedback from client
  20. Asked: "Can I put you on hold please?"
  21. Clocked in at least 5 minutes early today
  22. Expressed willingness to help
  23. Completed a director training session
  24. Used a cheerful voice