Completed1 admintrainingsessionPassed on asales/migrationleadClocked inat least 5minutesearly todayChecked inon 15fivewithin theweekGotpositivefeedbackfrom clientUsed anupbeattone ofvoiceAddednew enduser toSalesforceApologizedwhenappropriateLeft goodnotes on 5accountsin a rowHelpeddirectorloginSaid:"Weappreciateyourbusiness"Didscreensharesession tohelp clientDefused afrustratedcustomerAsked:"Can I putyou on holdplease?"Asked:"Is thereanything thatI can helpyou with?:UsedpolitephrasesCustomerasked fora newfeatureCreateda JIRAticketCompleteda directortrainingsessionWas askedabout ETAfor a bugfixUsed acheerfulvoiceExpressedwillingnessto helpRemainedcalm withan upsetcustomerSaid"I hope I wasable to helpyou"Completed1 admintrainingsessionPassed on asales/migrationleadClocked inat least 5minutesearly todayChecked inon 15fivewithin theweekGotpositivefeedbackfrom clientUsed anupbeattone ofvoiceAddednew enduser toSalesforceApologizedwhenappropriateLeft goodnotes on 5accountsin a rowHelpeddirectorloginSaid:"Weappreciateyourbusiness"Didscreensharesession tohelp clientDefused afrustratedcustomerAsked:"Can I putyou on holdplease?"Asked:"Is thereanything thatI can helpyou with?:UsedpolitephrasesCustomerasked fora newfeatureCreateda JIRAticketCompleteda directortrainingsessionWas askedabout ETAfor a bugfixUsed acheerfulvoiceExpressedwillingnessto helpRemainedcalm withan upsetcustomerSaid"I hope I wasable to helpyou"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed 1 admin training session
  2. Passed on a sales/migration lead
  3. Clocked in at least 5 minutes early today
  4. Checked in on 15five within the week
  5. Got positive feedback from client
  6. Used an upbeat tone of voice
  7. Added new end user to Salesforce
  8. Apologized when appropriate
  9. Left good notes on 5 accounts in a row
  10. Helped director login
  11. Said: "We appreciate your business"
  12. Did screenshare session to help client
  13. Defused a frustrated customer
  14. Asked: "Can I put you on hold please?"
  15. Asked: "Is there anything that I can help you with?:
  16. Used polite phrases
  17. Customer asked for a new feature
  18. Created a JIRA ticket
  19. Completed a director training session
  20. Was asked about ETA for a bug fix
  21. Used a cheerful voice
  22. Expressed willingness to help
  23. Remained calm with an upset customer
  24. Said "I hope I was able to help you"