Said"I hope I wasable to helpyou"Left goodnotes on 5accountsin a rowChecked inon 15fivewithin theweekGotpositivefeedbackfrom clientDidscreensharesession tohelp clientRemainedcalm withan upsetcustomerApologizedwhenappropriateAsked:"Can I putyou on holdplease?"Customerasked fora newfeatureCreateda JIRAticketClocked inat least 5minutesearly todayHelpeddirectorloginCompleteda directortrainingsessionCompleted1 admintrainingsessionAddednew enduser toSalesforceExpressedwillingnessto helpAsked:"Is thereanything thatI can helpyou with?:Was askedabout ETAfor a bugfixDefused afrustratedcustomerSaid:"Weappreciateyourbusiness"UsedpolitephrasesPassed on asales/migrationleadUsed anupbeattone ofvoiceUsed acheerfulvoiceSaid"I hope I wasable to helpyou"Left goodnotes on 5accountsin a rowChecked inon 15fivewithin theweekGotpositivefeedbackfrom clientDidscreensharesession tohelp clientRemainedcalm withan upsetcustomerApologizedwhenappropriateAsked:"Can I putyou on holdplease?"Customerasked fora newfeatureCreateda JIRAticketClocked inat least 5minutesearly todayHelpeddirectorloginCompleteda directortrainingsessionCompleted1 admintrainingsessionAddednew enduser toSalesforceExpressedwillingnessto helpAsked:"Is thereanything thatI can helpyou with?:Was askedabout ETAfor a bugfixDefused afrustratedcustomerSaid:"Weappreciateyourbusiness"UsedpolitephrasesPassed on asales/migrationleadUsed anupbeattone ofvoiceUsed acheerfulvoice

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I hope I was able to help you"
  2. Left good notes on 5 accounts in a row
  3. Checked in on 15five within the week
  4. Got positive feedback from client
  5. Did screenshare session to help client
  6. Remained calm with an upset customer
  7. Apologized when appropriate
  8. Asked: "Can I put you on hold please?"
  9. Customer asked for a new feature
  10. Created a JIRA ticket
  11. Clocked in at least 5 minutes early today
  12. Helped director login
  13. Completed a director training session
  14. Completed 1 admin training session
  15. Added new end user to Salesforce
  16. Expressed willingness to help
  17. Asked: "Is there anything that I can help you with?:
  18. Was asked about ETA for a bug fix
  19. Defused a frustrated customer
  20. Said: "We appreciate your business"
  21. Used polite phrases
  22. Passed on a sales/migration lead
  23. Used an upbeat tone of voice
  24. Used a cheerful voice