Didscreensharesession tohelp clientSaid:"Weappreciateyourbusiness"Used anupbeattone ofvoiceWas askedabout ETAfor a bugfixCustomerasked fora newfeatureRemainedcalm withan upsetcustomerCreateda JIRAticketAsked:"Is thereanything thatI can helpyou with?:Completed1 admintrainingsessionGotpositivefeedbackfrom clientHelpeddirectorloginLeft goodnotes on 5accountsin a rowAsked:"Can I putyou on holdplease?"Said"I hope I wasable to helpyou"Expressedwillingnessto helpApologizedwhenappropriateCompleteda directortrainingsessionPassed on asales/migrationleadDefused afrustratedcustomerUsedpolitephrasesChecked inon 15fivewithin theweekClocked inat least 5minutesearly todayUsed acheerfulvoiceAddednew enduser toSalesforceDidscreensharesession tohelp clientSaid:"Weappreciateyourbusiness"Used anupbeattone ofvoiceWas askedabout ETAfor a bugfixCustomerasked fora newfeatureRemainedcalm withan upsetcustomerCreateda JIRAticketAsked:"Is thereanything thatI can helpyou with?:Completed1 admintrainingsessionGotpositivefeedbackfrom clientHelpeddirectorloginLeft goodnotes on 5accountsin a rowAsked:"Can I putyou on holdplease?"Said"I hope I wasable to helpyou"Expressedwillingnessto helpApologizedwhenappropriateCompleteda directortrainingsessionPassed on asales/migrationleadDefused afrustratedcustomerUsedpolitephrasesChecked inon 15fivewithin theweekClocked inat least 5minutesearly todayUsed acheerfulvoiceAddednew enduser toSalesforce

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did screenshare session to help client
  2. Said: "We appreciate your business"
  3. Used an upbeat tone of voice
  4. Was asked about ETA for a bug fix
  5. Customer asked for a new feature
  6. Remained calm with an upset customer
  7. Created a JIRA ticket
  8. Asked: "Is there anything that I can help you with?:
  9. Completed 1 admin training session
  10. Got positive feedback from client
  11. Helped director login
  12. Left good notes on 5 accounts in a row
  13. Asked: "Can I put you on hold please?"
  14. Said "I hope I was able to help you"
  15. Expressed willingness to help
  16. Apologized when appropriate
  17. Completed a director training session
  18. Passed on a sales/migration lead
  19. Defused a frustrated customer
  20. Used polite phrases
  21. Checked in on 15five within the week
  22. Clocked in at least 5 minutes early today
  23. Used a cheerful voice
  24. Added new end user to Salesforce