Gotpositivefeedbackfrom clientDidscreensharesession tohelp clientUsedpolitephrasesClocked inat least 5minutesearly todayUsed acheerfulvoiceLeft goodnotes on 5accountsin a rowApologizedwhenappropriateCompleteda directortrainingsessionAddednew enduser toSalesforceChecked inon 15fivewithin theweekUsed anupbeattone ofvoiceRemainedcalm withan upsetcustomerAsked:"Can I putyou on holdplease?"Passed on asales/migrationleadExpressedwillingnessto helpSaid"I hope I wasable to helpyou"Asked:"Is thereanything thatI can helpyou with?:Createda JIRAticketHelpeddirectorloginDefused afrustratedcustomerCustomerasked fora newfeatureSaid:"Weappreciateyourbusiness"Completed1 admintrainingsessionWas askedabout ETAfor a bugfixGotpositivefeedbackfrom clientDidscreensharesession tohelp clientUsedpolitephrasesClocked inat least 5minutesearly todayUsed acheerfulvoiceLeft goodnotes on 5accountsin a rowApologizedwhenappropriateCompleteda directortrainingsessionAddednew enduser toSalesforceChecked inon 15fivewithin theweekUsed anupbeattone ofvoiceRemainedcalm withan upsetcustomerAsked:"Can I putyou on holdplease?"Passed on asales/migrationleadExpressedwillingnessto helpSaid"I hope I wasable to helpyou"Asked:"Is thereanything thatI can helpyou with?:Createda JIRAticketHelpeddirectorloginDefused afrustratedcustomerCustomerasked fora newfeatureSaid:"Weappreciateyourbusiness"Completed1 admintrainingsessionWas askedabout ETAfor a bugfix

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got positive feedback from client
  2. Did screenshare session to help client
  3. Used polite phrases
  4. Clocked in at least 5 minutes early today
  5. Used a cheerful voice
  6. Left good notes on 5 accounts in a row
  7. Apologized when appropriate
  8. Completed a director training session
  9. Added new end user to Salesforce
  10. Checked in on 15five within the week
  11. Used an upbeat tone of voice
  12. Remained calm with an upset customer
  13. Asked: "Can I put you on hold please?"
  14. Passed on a sales/migration lead
  15. Expressed willingness to help
  16. Said "I hope I was able to help you"
  17. Asked: "Is there anything that I can help you with?:
  18. Created a JIRA ticket
  19. Helped director login
  20. Defused a frustrated customer
  21. Customer asked for a new feature
  22. Said: "We appreciate your business"
  23. Completed 1 admin training session
  24. Was asked about ETA for a bug fix