Customerasked fora newfeatureSaid:"Weappreciateyourbusiness"Gotpositivefeedbackfrom clientExpressedwillingnessto helpClocked inat least 5minutesearly todayWas askedabout ETAfor a bugfixCompleteda directortrainingsessionCompleted1 admintrainingsessionDidscreensharesession tohelp clientApologizedwhenappropriateChecked inon 15fivewithin theweekUsed anupbeattone ofvoiceAsked:"Is thereanything thatI can helpyou with?:UsedpolitephrasesAsked:"Can I putyou on holdplease?"Used acheerfulvoicePassed on asales/migrationleadAddednew enduser toSalesforceSaid"I hope I wasable to helpyou"Defused afrustratedcustomerRemainedcalm withan upsetcustomerLeft goodnotes on 5accountsin a rowCreateda JIRAticketHelpeddirectorloginCustomerasked fora newfeatureSaid:"Weappreciateyourbusiness"Gotpositivefeedbackfrom clientExpressedwillingnessto helpClocked inat least 5minutesearly todayWas askedabout ETAfor a bugfixCompleteda directortrainingsessionCompleted1 admintrainingsessionDidscreensharesession tohelp clientApologizedwhenappropriateChecked inon 15fivewithin theweekUsed anupbeattone ofvoiceAsked:"Is thereanything thatI can helpyou with?:UsedpolitephrasesAsked:"Can I putyou on holdplease?"Used acheerfulvoicePassed on asales/migrationleadAddednew enduser toSalesforceSaid"I hope I wasable to helpyou"Defused afrustratedcustomerRemainedcalm withan upsetcustomerLeft goodnotes on 5accountsin a rowCreateda JIRAticketHelpeddirectorlogin

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asked for a new feature
  2. Said: "We appreciate your business"
  3. Got positive feedback from client
  4. Expressed willingness to help
  5. Clocked in at least 5 minutes early today
  6. Was asked about ETA for a bug fix
  7. Completed a director training session
  8. Completed 1 admin training session
  9. Did screenshare session to help client
  10. Apologized when appropriate
  11. Checked in on 15five within the week
  12. Used an upbeat tone of voice
  13. Asked: "Is there anything that I can help you with?:
  14. Used polite phrases
  15. Asked: "Can I put you on hold please?"
  16. Used a cheerful voice
  17. Passed on a sales/migration lead
  18. Added new end user to Salesforce
  19. Said "I hope I was able to help you"
  20. Defused a frustrated customer
  21. Remained calm with an upset customer
  22. Left good notes on 5 accounts in a row
  23. Created a JIRA ticket
  24. Helped director login