Checked inon 15fivewithin theweekExpressedwillingnessto helpWas askedabout ETAfor a bugfixCreateda JIRAticketAddednew enduser toSalesforceAsked:"Can I putyou on holdplease?"Defused afrustratedcustomerPassed on asales/migrationleadCustomerasked fora newfeatureCompleted1 admintrainingsessionCompleteda directortrainingsessionGotpositivefeedbackfrom clientUsed acheerfulvoiceDidscreensharesession tohelp clientSaid:"Weappreciateyourbusiness"HelpeddirectorloginLeft goodnotes on 5accountsin a rowUsedpolitephrasesAsked:"Is thereanything thatI can helpyou with?:Said"I hope I wasable to helpyou"Used anupbeattone ofvoiceApologizedwhenappropriateClocked inat least 5minutesearly todayRemainedcalm withan upsetcustomerChecked inon 15fivewithin theweekExpressedwillingnessto helpWas askedabout ETAfor a bugfixCreateda JIRAticketAddednew enduser toSalesforceAsked:"Can I putyou on holdplease?"Defused afrustratedcustomerPassed on asales/migrationleadCustomerasked fora newfeatureCompleted1 admintrainingsessionCompleteda directortrainingsessionGotpositivefeedbackfrom clientUsed acheerfulvoiceDidscreensharesession tohelp clientSaid:"Weappreciateyourbusiness"HelpeddirectorloginLeft goodnotes on 5accountsin a rowUsedpolitephrasesAsked:"Is thereanything thatI can helpyou with?:Said"I hope I wasable to helpyou"Used anupbeattone ofvoiceApologizedwhenappropriateClocked inat least 5minutesearly todayRemainedcalm withan upsetcustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked in on 15five within the week
  2. Expressed willingness to help
  3. Was asked about ETA for a bug fix
  4. Created a JIRA ticket
  5. Added new end user to Salesforce
  6. Asked: "Can I put you on hold please?"
  7. Defused a frustrated customer
  8. Passed on a sales/migration lead
  9. Customer asked for a new feature
  10. Completed 1 admin training session
  11. Completed a director training session
  12. Got positive feedback from client
  13. Used a cheerful voice
  14. Did screenshare session to help client
  15. Said: "We appreciate your business"
  16. Helped director login
  17. Left good notes on 5 accounts in a row
  18. Used polite phrases
  19. Asked: "Is there anything that I can help you with?:
  20. Said "I hope I was able to help you"
  21. Used an upbeat tone of voice
  22. Apologized when appropriate
  23. Clocked in at least 5 minutes early today
  24. Remained calm with an upset customer