Checked inon 15fivewithin theweekSaid:"Weappreciateyourbusiness"Defused afrustratedcustomerSaid"I hope I wasable to helpyou"Passed on asales/migrationleadGotpositivefeedbackfrom clientUsedpolitephrasesCreateda JIRAticketCompleted1 admintrainingsessionApologizedwhenappropriateWas askedabout ETAfor a bugfixUsed anupbeattone ofvoiceExpressedwillingnessto helpUsed acheerfulvoiceLeft goodnotes on 5accountsin a rowDidscreensharesession tohelp clientCompleteda directortrainingsessionAddednew enduser toSalesforceAsked:"Is thereanything thatI can helpyou with?:HelpeddirectorloginClocked inat least 5minutesearly todayAsked:"Can I putyou on holdplease?"Remainedcalm withan upsetcustomerCustomerasked fora newfeatureChecked inon 15fivewithin theweekSaid:"Weappreciateyourbusiness"Defused afrustratedcustomerSaid"I hope I wasable to helpyou"Passed on asales/migrationleadGotpositivefeedbackfrom clientUsedpolitephrasesCreateda JIRAticketCompleted1 admintrainingsessionApologizedwhenappropriateWas askedabout ETAfor a bugfixUsed anupbeattone ofvoiceExpressedwillingnessto helpUsed acheerfulvoiceLeft goodnotes on 5accountsin a rowDidscreensharesession tohelp clientCompleteda directortrainingsessionAddednew enduser toSalesforceAsked:"Is thereanything thatI can helpyou with?:HelpeddirectorloginClocked inat least 5minutesearly todayAsked:"Can I putyou on holdplease?"Remainedcalm withan upsetcustomerCustomerasked fora newfeature

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked in on 15five within the week
  2. Said: "We appreciate your business"
  3. Defused a frustrated customer
  4. Said "I hope I was able to help you"
  5. Passed on a sales/migration lead
  6. Got positive feedback from client
  7. Used polite phrases
  8. Created a JIRA ticket
  9. Completed 1 admin training session
  10. Apologized when appropriate
  11. Was asked about ETA for a bug fix
  12. Used an upbeat tone of voice
  13. Expressed willingness to help
  14. Used a cheerful voice
  15. Left good notes on 5 accounts in a row
  16. Did screenshare session to help client
  17. Completed a director training session
  18. Added new end user to Salesforce
  19. Asked: "Is there anything that I can help you with?:
  20. Helped director login
  21. Clocked in at least 5 minutes early today
  22. Asked: "Can I put you on hold please?"
  23. Remained calm with an upset customer
  24. Customer asked for a new feature