Passed on asales/migrationleadCustomerasked fora newfeatureClocked inat least 5minutesearly todayUsed anupbeattone ofvoiceCompleted1 admintrainingsessionUsed acheerfulvoiceApologizedwhenappropriateAsked:"Is thereanything thatI can helpyou with?:Completeda directortrainingsessionSaid:"Weappreciateyourbusiness"Defused afrustratedcustomerAddednew enduser toSalesforceUsedpolitephrasesChecked inon 15fivewithin theweekCreateda JIRAticketDidscreensharesession tohelp clientAsked:"Can I putyou on holdplease?"Said"I hope I wasable to helpyou"Was askedabout ETAfor a bugfixRemainedcalm withan upsetcustomerExpressedwillingnessto helpLeft goodnotes on 5accountsin a rowHelpeddirectorloginGotpositivefeedbackfrom clientPassed on asales/migrationleadCustomerasked fora newfeatureClocked inat least 5minutesearly todayUsed anupbeattone ofvoiceCompleted1 admintrainingsessionUsed acheerfulvoiceApologizedwhenappropriateAsked:"Is thereanything thatI can helpyou with?:Completeda directortrainingsessionSaid:"Weappreciateyourbusiness"Defused afrustratedcustomerAddednew enduser toSalesforceUsedpolitephrasesChecked inon 15fivewithin theweekCreateda JIRAticketDidscreensharesession tohelp clientAsked:"Can I putyou on holdplease?"Said"I hope I wasable to helpyou"Was askedabout ETAfor a bugfixRemainedcalm withan upsetcustomerExpressedwillingnessto helpLeft goodnotes on 5accountsin a rowHelpeddirectorloginGotpositivefeedbackfrom client

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Passed on a sales/migration lead
  2. Customer asked for a new feature
  3. Clocked in at least 5 minutes early today
  4. Used an upbeat tone of voice
  5. Completed 1 admin training session
  6. Used a cheerful voice
  7. Apologized when appropriate
  8. Asked: "Is there anything that I can help you with?:
  9. Completed a director training session
  10. Said: "We appreciate your business"
  11. Defused a frustrated customer
  12. Added new end user to Salesforce
  13. Used polite phrases
  14. Checked in on 15five within the week
  15. Created a JIRA ticket
  16. Did screenshare session to help client
  17. Asked: "Can I put you on hold please?"
  18. Said "I hope I was able to help you"
  19. Was asked about ETA for a bug fix
  20. Remained calm with an upset customer
  21. Expressed willingness to help
  22. Left good notes on 5 accounts in a row
  23. Helped director login
  24. Got positive feedback from client