Do not planwhat you'regoing to saynext while youshould belisteningMake surecaller's nameis spelledcorrectlyUse thecaller'snameGive verbalfeedbackthat you'relisteningGiveappropriateextensionwhenneededBeobviouslyfriendlyDuring a call,do not look atyour phone,facebook, etceteraDo notinterruptthe callerHave a penand paperhandy orsticky notesopenAsk the statebeforeansweringanyquestionsDo not makeassumptionsUse avariety offeedbackwordsAvoid silencewhen lookingupinformationDecide tobe a betterlistener,beintentionalConcentrateon what thecaller saysResistbeingjudgmentalClearlysay thankyou to thecallerDo notmultitaskwhile onthe phoneRepeat backinformationprovided bythe callerKeep anopenmindDo not bedistractedduring acallWelcomethe callerLook fornaturalopportunitiesto buildrapportTakenoteswhile youlistenDo not planwhat you'regoing to saynext while youshould belisteningMake surecaller's nameis spelledcorrectlyUse thecaller'snameGive verbalfeedbackthat you'relisteningGiveappropriateextensionwhenneededBeobviouslyfriendlyDuring a call,do not look atyour phone,facebook, etceteraDo notinterruptthe callerHave a penand paperhandy orsticky notesopenAsk the statebeforeansweringanyquestionsDo not makeassumptionsUse avariety offeedbackwordsAvoid silencewhen lookingupinformationDecide tobe a betterlistener,beintentionalConcentrateon what thecaller saysResistbeingjudgmentalClearlysay thankyou to thecallerDo notmultitaskwhile onthe phoneRepeat backinformationprovided bythe callerKeep anopenmindDo not bedistractedduring acallWelcomethe callerLook fornaturalopportunitiesto buildrapportTakenoteswhile youlisten

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do not plan what you're going to say next while you should be listening
  2. Make sure caller's name is spelled correctly
  3. Use the caller's name
  4. Give verbal feedback that you're listening
  5. Give appropriate extension when needed
  6. Be obviously friendly
  7. During a call, do not look at your phone, facebook, et cetera
  8. Do not interrupt the caller
  9. Have a pen and paper handy or sticky notes open
  10. Ask the state before answering any questions
  11. Do not make assumptions
  12. Use a variety of feedback words
  13. Avoid silence when looking up information
  14. Decide to be a better listener, be intentional
  15. Concentrate on what the caller says
  16. Resist being judgmental
  17. Clearly say thank you to the caller
  18. Do not multitask while on the phone
  19. Repeat back information provided by the caller
  20. Keep an open mind
  21. Do not be distracted during a call
  22. Welcome the caller
  23. Look for natural opportunities to build rapport
  24. Take notes while you listen