Repeat backinformationprovided bythe callerUse thecaller'snameMake surecaller's nameis spelledcorrectlyAsk the statebeforeansweringanyquestionsDuring a call,do not look atyour phone,facebook, etceteraClearlysay thankyou to thecallerUse avariety offeedbackwordsTakenoteswhile youlistenBeobviouslyfriendlyWelcomethe callerDecide tobe a betterlistener,beintentionalLook fornaturalopportunitiesto buildrapportDo not makeassumptionsGive verbalfeedbackthat you'relisteningResistbeingjudgmentalGiveappropriateextensionwhenneededDo notinterruptthe callerKeep anopenmindDo notmultitaskwhile onthe phoneConcentrateon what thecaller saysDo not bedistractedduring acallDo not planwhat you'regoing to saynext while youshould belisteningAvoid silencewhen lookingupinformationHave a penand paperhandy orsticky notesopenRepeat backinformationprovided bythe callerUse thecaller'snameMake surecaller's nameis spelledcorrectlyAsk the statebeforeansweringanyquestionsDuring a call,do not look atyour phone,facebook, etceteraClearlysay thankyou to thecallerUse avariety offeedbackwordsTakenoteswhile youlistenBeobviouslyfriendlyWelcomethe callerDecide tobe a betterlistener,beintentionalLook fornaturalopportunitiesto buildrapportDo not makeassumptionsGive verbalfeedbackthat you'relisteningResistbeingjudgmentalGiveappropriateextensionwhenneededDo notinterruptthe callerKeep anopenmindDo notmultitaskwhile onthe phoneConcentrateon what thecaller saysDo not bedistractedduring acallDo not planwhat you'regoing to saynext while youshould belisteningAvoid silencewhen lookingupinformationHave a penand paperhandy orsticky notesopen

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Repeat back information provided by the caller
  2. Use the caller's name
  3. Make sure caller's name is spelled correctly
  4. Ask the state before answering any questions
  5. During a call, do not look at your phone, facebook, et cetera
  6. Clearly say thank you to the caller
  7. Use a variety of feedback words
  8. Take notes while you listen
  9. Be obviously friendly
  10. Welcome the caller
  11. Decide to be a better listener, be intentional
  12. Look for natural opportunities to build rapport
  13. Do not make assumptions
  14. Give verbal feedback that you're listening
  15. Resist being judgmental
  16. Give appropriate extension when needed
  17. Do not interrupt the caller
  18. Keep an open mind
  19. Do not multitask while on the phone
  20. Concentrate on what the caller says
  21. Do not be distracted during a call
  22. Do not plan what you're going to say next while you should be listening
  23. Avoid silence when looking up information
  24. Have a pen and paper handy or sticky notes open