Decide tobe a betterlistener,beintentionalDo notinterruptthe callerResistbeingjudgmentalGive verbalfeedbackthat you'relisteningMake surecaller's nameis spelledcorrectlyConcentrateon what thecaller saysWelcomethe callerDuring a call,do not look atyour phone,facebook, etceteraLook fornaturalopportunitiesto buildrapportKeep anopenmindAvoid silencewhen lookingupinformationUse avariety offeedbackwordsDo not planwhat you'regoing to saynext while youshould belisteningRepeat backinformationprovided bythe callerClearlysay thankyou to thecallerBeobviouslyfriendlyGiveappropriateextensionwhenneededDo not makeassumptionsUse thecaller'snameTakenoteswhile youlistenDo not bedistractedduring acallHave a penand paperhandy orsticky notesopenDo notmultitaskwhile onthe phoneAsk the statebeforeansweringanyquestionsDecide tobe a betterlistener,beintentionalDo notinterruptthe callerResistbeingjudgmentalGive verbalfeedbackthat you'relisteningMake surecaller's nameis spelledcorrectlyConcentrateon what thecaller saysWelcomethe callerDuring a call,do not look atyour phone,facebook, etceteraLook fornaturalopportunitiesto buildrapportKeep anopenmindAvoid silencewhen lookingupinformationUse avariety offeedbackwordsDo not planwhat you'regoing to saynext while youshould belisteningRepeat backinformationprovided bythe callerClearlysay thankyou to thecallerBeobviouslyfriendlyGiveappropriateextensionwhenneededDo not makeassumptionsUse thecaller'snameTakenoteswhile youlistenDo not bedistractedduring acallHave a penand paperhandy orsticky notesopenDo notmultitaskwhile onthe phoneAsk the statebeforeansweringanyquestions

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Decide to be a better listener, be intentional
  2. Do not interrupt the caller
  3. Resist being judgmental
  4. Give verbal feedback that you're listening
  5. Make sure caller's name is spelled correctly
  6. Concentrate on what the caller says
  7. Welcome the caller
  8. During a call, do not look at your phone, facebook, et cetera
  9. Look for natural opportunities to build rapport
  10. Keep an open mind
  11. Avoid silence when looking up information
  12. Use a variety of feedback words
  13. Do not plan what you're going to say next while you should be listening
  14. Repeat back information provided by the caller
  15. Clearly say thank you to the caller
  16. Be obviously friendly
  17. Give appropriate extension when needed
  18. Do not make assumptions
  19. Use the caller's name
  20. Take notes while you listen
  21. Do not be distracted during a call
  22. Have a pen and paper handy or sticky notes open
  23. Do not multitask while on the phone
  24. Ask the state before answering any questions