Do not makeassumptionsBeobviouslyfriendlyUse avariety offeedbackwordsConcentrateon what thecaller saysAsk the statebeforeansweringanyquestionsDo notmultitaskwhile onthe phoneDo notinterruptthe callerDuring a call,do not look atyour phone,facebook, etceteraDo not planwhat you'regoing to saynext while youshould belisteningWelcomethe callerDo not bedistractedduring acallRepeat backinformationprovided bythe callerDecide tobe a betterlistener,beintentionalTakenoteswhile youlistenLook fornaturalopportunitiesto buildrapportGiveappropriateextensionwhenneededAvoid silencewhen lookingupinformationClearlysay thankyou to thecallerResistbeingjudgmentalKeep anopenmindHave a penand paperhandy orsticky notesopenUse thecaller'snameMake surecaller's nameis spelledcorrectlyGive verbalfeedbackthat you'relisteningDo not makeassumptionsBeobviouslyfriendlyUse avariety offeedbackwordsConcentrateon what thecaller saysAsk the statebeforeansweringanyquestionsDo notmultitaskwhile onthe phoneDo notinterruptthe callerDuring a call,do not look atyour phone,facebook, etceteraDo not planwhat you'regoing to saynext while youshould belisteningWelcomethe callerDo not bedistractedduring acallRepeat backinformationprovided bythe callerDecide tobe a betterlistener,beintentionalTakenoteswhile youlistenLook fornaturalopportunitiesto buildrapportGiveappropriateextensionwhenneededAvoid silencewhen lookingupinformationClearlysay thankyou to thecallerResistbeingjudgmentalKeep anopenmindHave a penand paperhandy orsticky notesopenUse thecaller'snameMake surecaller's nameis spelledcorrectlyGive verbalfeedbackthat you'relistening

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Do not make assumptions
  2. Be obviously friendly
  3. Use a variety of feedback words
  4. Concentrate on what the caller says
  5. Ask the state before answering any questions
  6. Do not multitask while on the phone
  7. Do not interrupt the caller
  8. During a call, do not look at your phone, facebook, et cetera
  9. Do not plan what you're going to say next while you should be listening
  10. Welcome the caller
  11. Do not be distracted during a call
  12. Repeat back information provided by the caller
  13. Decide to be a better listener, be intentional
  14. Take notes while you listen
  15. Look for natural opportunities to build rapport
  16. Give appropriate extension when needed
  17. Avoid silence when looking up information
  18. Clearly say thank you to the caller
  19. Resist being judgmental
  20. Keep an open mind
  21. Have a pen and paper handy or sticky notes open
  22. Use the caller's name
  23. Make sure caller's name is spelled correctly
  24. Give verbal feedback that you're listening