(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Resist being judgmental
Decide to be a better listener, be intentional
Be obviously friendly
Avoid silence when looking up information
Take notes while you listen
Keep an open mind
Do not make assumptions
Give appropriate extension when needed
Have a pen and paper handy or sticky notes open
Repeat back information provided by the caller
Do not multitask while on the phone
Look for natural opportunities to build rapport
Do not interrupt the caller
Use the caller's name
During a call, do not look at your phone, facebook, et cetera
Do not plan what you're going to say next while you should be listening
