Ask the statebeforeansweringanyquestionsHave a penand paperhandy orsticky notesopenDo not planwhat you'regoing to saynext while youshould belisteningGiveappropriateextensionwhenneededDecide tobe a betterlistener,beintentionalDo not makeassumptionsUse avariety offeedbackwordsWelcomethe callerKeep anopenmindConcentrateon what thecaller saysDo notinterruptthe callerClearlysay thankyou to thecallerUse thecaller'snameDuring a call,do not look atyour phone,facebook, etceteraDo not bedistractedduring acallDo notmultitaskwhile onthe phoneTakenoteswhile youlistenMake surecaller's nameis spelledcorrectlyAvoid silencewhen lookingupinformationBeobviouslyfriendlyResistbeingjudgmentalRepeat backinformationprovided bythe callerGive verbalfeedbackthat you'relisteningLook fornaturalopportunitiesto buildrapportAsk the statebeforeansweringanyquestionsHave a penand paperhandy orsticky notesopenDo not planwhat you'regoing to saynext while youshould belisteningGiveappropriateextensionwhenneededDecide tobe a betterlistener,beintentionalDo not makeassumptionsUse avariety offeedbackwordsWelcomethe callerKeep anopenmindConcentrateon what thecaller saysDo notinterruptthe callerClearlysay thankyou to thecallerUse thecaller'snameDuring a call,do not look atyour phone,facebook, etceteraDo not bedistractedduring acallDo notmultitaskwhile onthe phoneTakenoteswhile youlistenMake surecaller's nameis spelledcorrectlyAvoid silencewhen lookingupinformationBeobviouslyfriendlyResistbeingjudgmentalRepeat backinformationprovided bythe callerGive verbalfeedbackthat you'relisteningLook fornaturalopportunitiesto buildrapport

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask the state before answering any questions
  2. Have a pen and paper handy or sticky notes open
  3. Do not plan what you're going to say next while you should be listening
  4. Give appropriate extension when needed
  5. Decide to be a better listener, be intentional
  6. Do not make assumptions
  7. Use a variety of feedback words
  8. Welcome the caller
  9. Keep an open mind
  10. Concentrate on what the caller says
  11. Do not interrupt the caller
  12. Clearly say thank you to the caller
  13. Use the caller's name
  14. During a call, do not look at your phone, facebook, et cetera
  15. Do not be distracted during a call
  16. Do not multitask while on the phone
  17. Take notes while you listen
  18. Make sure caller's name is spelled correctly
  19. Avoid silence when looking up information
  20. Be obviously friendly
  21. Resist being judgmental
  22. Repeat back information provided by the caller
  23. Give verbal feedback that you're listening
  24. Look for natural opportunities to build rapport