(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Be obviously friendly
Use a variety of feedback words
Repeat back information provided by the caller
Do not make assumptions
Use the caller's name
Have a pen and paper handy or sticky notes open
Do not be distracted during a call
Do not interrupt the caller
Give verbal feedback that you're listening
Ask the state before answering any questions
Welcome the caller
Avoid silence when looking up information
Do not plan what you're going to say next while you should be listening
Concentrate on what the caller says
Do not multitask while on the phone
Make sure caller's name is spelled correctly
Give appropriate extension when needed
Take notes while you listen
Keep an open mind
Look for natural opportunities to build rapport
Resist being judgmental
During a call, do not look at your phone, facebook, et cetera
