During a call,do not look atyour phone,facebook, etceteraTakenoteswhile youlistenClearlysay thankyou to thecallerWelcomethe callerLook fornaturalopportunitiesto buildrapportDo notinterruptthe callerDo not planwhat you'regoing to saynext while youshould belisteningHave a penand paperhandy orsticky notesopenConcentrateon what thecaller saysRepeat backinformationprovided bythe callerGiveappropriateextensionwhenneededAvoid silencewhen lookingupinformationMake surecaller's nameis spelledcorrectlyResistbeingjudgmentalDo not makeassumptionsAsk the statebeforeansweringanyquestionsDecide tobe a betterlistener,beintentionalGive verbalfeedbackthat you'relisteningDo notmultitaskwhile onthe phoneUse thecaller'snameDo not bedistractedduring acallKeep anopenmindBeobviouslyfriendlyUse avariety offeedbackwordsDuring a call,do not look atyour phone,facebook, etceteraTakenoteswhile youlistenClearlysay thankyou to thecallerWelcomethe callerLook fornaturalopportunitiesto buildrapportDo notinterruptthe callerDo not planwhat you'regoing to saynext while youshould belisteningHave a penand paperhandy orsticky notesopenConcentrateon what thecaller saysRepeat backinformationprovided bythe callerGiveappropriateextensionwhenneededAvoid silencewhen lookingupinformationMake surecaller's nameis spelledcorrectlyResistbeingjudgmentalDo not makeassumptionsAsk the statebeforeansweringanyquestionsDecide tobe a betterlistener,beintentionalGive verbalfeedbackthat you'relisteningDo notmultitaskwhile onthe phoneUse thecaller'snameDo not bedistractedduring acallKeep anopenmindBeobviouslyfriendlyUse avariety offeedbackwords

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. During a call, do not look at your phone, facebook, et cetera
  2. Take notes while you listen
  3. Clearly say thank you to the caller
  4. Welcome the caller
  5. Look for natural opportunities to build rapport
  6. Do not interrupt the caller
  7. Do not plan what you're going to say next while you should be listening
  8. Have a pen and paper handy or sticky notes open
  9. Concentrate on what the caller says
  10. Repeat back information provided by the caller
  11. Give appropriate extension when needed
  12. Avoid silence when looking up information
  13. Make sure caller's name is spelled correctly
  14. Resist being judgmental
  15. Do not make assumptions
  16. Ask the state before answering any questions
  17. Decide to be a better listener, be intentional
  18. Give verbal feedback that you're listening
  19. Do not multitask while on the phone
  20. Use the caller's name
  21. Do not be distracted during a call
  22. Keep an open mind
  23. Be obviously friendly
  24. Use a variety of feedback words