Do not plan what you're going to say next while you should be listening Make sure caller's name is spelled correctly Use the caller's name Give verbal feedback that you're listening Give appropriate extension when needed Be obviously friendly During a call, do not look at your phone, facebook, et cetera Do not interrupt the caller Have a pen and paper handy or sticky notes open Ask the state before answering any questions Do not make assumptions Use a variety of feedback words Avoid silence when looking up information Decide to be a better listener, be intentional Concentrate on what the caller says Resist being judgmental Clearly say thank you to the caller Do not multitask while on the phone Repeat back information provided by the caller Keep an open mind Do not be distracted during a call Welcome the caller Look for natural opportunities to build rapport Take notes while you listen Do not plan what you're going to say next while you should be listening Make sure caller's name is spelled correctly Use the caller's name Give verbal feedback that you're listening Give appropriate extension when needed Be obviously friendly During a call, do not look at your phone, facebook, et cetera Do not interrupt the caller Have a pen and paper handy or sticky notes open Ask the state before answering any questions Do not make assumptions Use a variety of feedback words Avoid silence when looking up information Decide to be a better listener, be intentional Concentrate on what the caller says Resist being judgmental Clearly say thank you to the caller Do not multitask while on the phone Repeat back information provided by the caller Keep an open mind Do not be distracted during a call Welcome the caller Look for natural opportunities to build rapport Take notes while you listen
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Do not plan what you're going to say next while you should be listening
Make sure caller's name is spelled correctly
Use the caller's name
Give verbal feedback that you're listening
Give appropriate extension when needed
Be obviously friendly
During a call, do not look at your phone, facebook, et cetera
Do not interrupt the caller
Have a pen and paper handy or sticky notes open
Ask the state before answering any questions
Do not make assumptions
Use a variety of feedback words
Avoid silence when looking up information
Decide to be a better listener, be intentional
Concentrate on what the caller says
Resist being judgmental
Clearly say thank you to the caller
Do not multitask while on the phone
Repeat back information provided by the caller
Keep an open mind
Do not be distracted during a call
Welcome the caller
Look for natural opportunities to build rapport
Take notes while you listen