(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Decide to be a better listener, be intentional
Make sure caller's name is spelled correctly
Ask the state before answering any questions
Have a pen and paper handy or sticky notes open
Do not plan what you're going to say next while you should be listening
Resist being judgmental
Keep an open mind
Clearly say thank you to the caller
Look for natural opportunities to build rapport
Use a variety of feedback words
Take notes while you listen
Do not be distracted during a call
Give appropriate extension when needed
Give verbal feedback that you're listening
Welcome the caller
Do not make assumptions
Concentrate on what the caller says
Avoid silence when looking up information
Be obviously friendly
During a call, do not look at your phone, facebook, et cetera
