During a call,do not look atyour phone,facebook, etceteraConcentrateon what thecaller saysLook fornaturalopportunitiesto buildrapportUse avariety offeedbackwordsDecide tobe a betterlistener,beintentionalAsk the statebeforeansweringanyquestionsUse thecaller'snameGiveappropriateextensionwhenneededRepeat backinformationprovided bythe callerDo not bedistractedduring acallBeobviouslyfriendlyDo not planwhat you'regoing to saynext while youshould belisteningAvoid silencewhen lookingupinformationKeep anopenmindResistbeingjudgmentalClearlysay thankyou to thecallerMake surecaller's nameis spelledcorrectlyHave a penand paperhandy orsticky notesopenDo notmultitaskwhile onthe phoneDo notinterruptthe callerGive verbalfeedbackthat you'relisteningDo not makeassumptionsTakenoteswhile youlistenWelcomethe callerDuring a call,do not look atyour phone,facebook, etceteraConcentrateon what thecaller saysLook fornaturalopportunitiesto buildrapportUse avariety offeedbackwordsDecide tobe a betterlistener,beintentionalAsk the statebeforeansweringanyquestionsUse thecaller'snameGiveappropriateextensionwhenneededRepeat backinformationprovided bythe callerDo not bedistractedduring acallBeobviouslyfriendlyDo not planwhat you'regoing to saynext while youshould belisteningAvoid silencewhen lookingupinformationKeep anopenmindResistbeingjudgmentalClearlysay thankyou to thecallerMake surecaller's nameis spelledcorrectlyHave a penand paperhandy orsticky notesopenDo notmultitaskwhile onthe phoneDo notinterruptthe callerGive verbalfeedbackthat you'relisteningDo not makeassumptionsTakenoteswhile youlistenWelcomethe caller

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. During a call, do not look at your phone, facebook, et cetera
  2. Concentrate on what the caller says
  3. Look for natural opportunities to build rapport
  4. Use a variety of feedback words
  5. Decide to be a better listener, be intentional
  6. Ask the state before answering any questions
  7. Use the caller's name
  8. Give appropriate extension when needed
  9. Repeat back information provided by the caller
  10. Do not be distracted during a call
  11. Be obviously friendly
  12. Do not plan what you're going to say next while you should be listening
  13. Avoid silence when looking up information
  14. Keep an open mind
  15. Resist being judgmental
  16. Clearly say thank you to the caller
  17. Make sure caller's name is spelled correctly
  18. Have a pen and paper handy or sticky notes open
  19. Do not multitask while on the phone
  20. Do not interrupt the caller
  21. Give verbal feedback that you're listening
  22. Do not make assumptions
  23. Take notes while you listen
  24. Welcome the caller