Avoid silencewhen lookingupinformationWelcomethe callerRepeat backinformationprovided bythe callerMake surecaller's nameis spelledcorrectlyDo not makeassumptionsConcentrateon what thecaller saysDo notmultitaskwhile onthe phoneDuring a call,do not look atyour phone,facebook, etceteraUse thecaller'snameResistbeingjudgmentalUse avariety offeedbackwordsKeep anopenmindTakenoteswhile youlistenGive verbalfeedbackthat you'relisteningGiveappropriateextensionwhenneededDecide tobe a betterlistener,beintentionalAsk the statebeforeansweringanyquestionsLook fornaturalopportunitiesto buildrapportDo not bedistractedduring acallDo not planwhat you'regoing to saynext while youshould belisteningHave a penand paperhandy orsticky notesopenBeobviouslyfriendlyClearlysay thankyou to thecallerDo notinterruptthe callerAvoid silencewhen lookingupinformationWelcomethe callerRepeat backinformationprovided bythe callerMake surecaller's nameis spelledcorrectlyDo not makeassumptionsConcentrateon what thecaller saysDo notmultitaskwhile onthe phoneDuring a call,do not look atyour phone,facebook, etceteraUse thecaller'snameResistbeingjudgmentalUse avariety offeedbackwordsKeep anopenmindTakenoteswhile youlistenGive verbalfeedbackthat you'relisteningGiveappropriateextensionwhenneededDecide tobe a betterlistener,beintentionalAsk the statebeforeansweringanyquestionsLook fornaturalopportunitiesto buildrapportDo not bedistractedduring acallDo not planwhat you'regoing to saynext while youshould belisteningHave a penand paperhandy orsticky notesopenBeobviouslyfriendlyClearlysay thankyou to thecallerDo notinterruptthe caller

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid silence when looking up information
  2. Welcome the caller
  3. Repeat back information provided by the caller
  4. Make sure caller's name is spelled correctly
  5. Do not make assumptions
  6. Concentrate on what the caller says
  7. Do not multitask while on the phone
  8. During a call, do not look at your phone, facebook, et cetera
  9. Use the caller's name
  10. Resist being judgmental
  11. Use a variety of feedback words
  12. Keep an open mind
  13. Take notes while you listen
  14. Give verbal feedback that you're listening
  15. Give appropriate extension when needed
  16. Decide to be a better listener, be intentional
  17. Ask the state before answering any questions
  18. Look for natural opportunities to build rapport
  19. Do not be distracted during a call
  20. Do not plan what you're going to say next while you should be listening
  21. Have a pen and paper handy or sticky notes open
  22. Be obviously friendly
  23. Clearly say thank you to the caller
  24. Do not interrupt the caller