(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Clearly say thank you to the caller
Keep an open mind
Give appropriate extension when needed
Do not interrupt the caller
Be obviously friendly
Look for natural opportunities to build rapport
Resist being judgmental
Do not multitask while on the phone
Do not be distracted during a call
Do not plan what you're going to say next while you should be listening
Take notes while you listen
Use the caller's name
Concentrate on what the caller says
Do not make assumptions
Make sure caller's name is spelled correctly
Avoid silence when looking up information
During a call, do not look at your phone, facebook, et cetera
