During a call,do not look atyour phone,facebook, etceteraDo not bedistractedduring acallDo notinterruptthe callerAsk the statebeforeansweringanyquestionsKeep anopenmindRepeat backinformationprovided bythe callerDo notmultitaskwhile onthe phoneGiveappropriateextensionwhenneededResistbeingjudgmentalLook fornaturalopportunitiesto buildrapportUse thecaller'snameTakenoteswhile youlistenClearlysay thankyou to thecallerDecide tobe a betterlistener,beintentionalDo not makeassumptionsAvoid silencewhen lookingupinformationBeobviouslyfriendlyGive verbalfeedbackthat you'relisteningMake surecaller's nameis spelledcorrectlyHave a penand paperhandy orsticky notesopenConcentrateon what thecaller saysUse avariety offeedbackwordsWelcomethe callerDo not planwhat you'regoing to saynext while youshould belisteningDuring a call,do not look atyour phone,facebook, etceteraDo not bedistractedduring acallDo notinterruptthe callerAsk the statebeforeansweringanyquestionsKeep anopenmindRepeat backinformationprovided bythe callerDo notmultitaskwhile onthe phoneGiveappropriateextensionwhenneededResistbeingjudgmentalLook fornaturalopportunitiesto buildrapportUse thecaller'snameTakenoteswhile youlistenClearlysay thankyou to thecallerDecide tobe a betterlistener,beintentionalDo not makeassumptionsAvoid silencewhen lookingupinformationBeobviouslyfriendlyGive verbalfeedbackthat you'relisteningMake surecaller's nameis spelledcorrectlyHave a penand paperhandy orsticky notesopenConcentrateon what thecaller saysUse avariety offeedbackwordsWelcomethe callerDo not planwhat you'regoing to saynext while youshould belistening

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. During a call, do not look at your phone, facebook, et cetera
  2. Do not be distracted during a call
  3. Do not interrupt the caller
  4. Ask the state before answering any questions
  5. Keep an open mind
  6. Repeat back information provided by the caller
  7. Do not multitask while on the phone
  8. Give appropriate extension when needed
  9. Resist being judgmental
  10. Look for natural opportunities to build rapport
  11. Use the caller's name
  12. Take notes while you listen
  13. Clearly say thank you to the caller
  14. Decide to be a better listener, be intentional
  15. Do not make assumptions
  16. Avoid silence when looking up information
  17. Be obviously friendly
  18. Give verbal feedback that you're listening
  19. Make sure caller's name is spelled correctly
  20. Have a pen and paper handy or sticky notes open
  21. Concentrate on what the caller says
  22. Use a variety of feedback words
  23. Welcome the caller
  24. Do not plan what you're going to say next while you should be listening