Do not makeassumptionsUse avariety offeedbackwordsDuring a call,do not look atyour phone,facebook, etceteraGive verbalfeedbackthat you'relisteningDo not planwhat you'regoing to saynext while youshould belisteningLook fornaturalopportunitiesto buildrapportAsk the statebeforeansweringanyquestionsTakenoteswhile youlistenGiveappropriateextensionwhenneededDo not bedistractedduring acallDo notmultitaskwhile onthe phoneClearlysay thankyou to thecallerWelcomethe callerDo notinterruptthe callerKeep anopenmindMake surecaller's nameis spelledcorrectlyRepeat backinformationprovided bythe callerUse thecaller'snameAvoid silencewhen lookingupinformationResistbeingjudgmentalHave a penand paperhandy orsticky notesopenBeobviouslyfriendlyDecide tobe a betterlistener,beintentionalConcentrateon what thecaller saysDo not makeassumptionsUse avariety offeedbackwordsDuring a call,do not look atyour phone,facebook, etceteraGive verbalfeedbackthat you'relisteningDo not planwhat you'regoing to saynext while youshould belisteningLook fornaturalopportunitiesto buildrapportAsk the statebeforeansweringanyquestionsTakenoteswhile youlistenGiveappropriateextensionwhenneededDo not bedistractedduring acallDo notmultitaskwhile onthe phoneClearlysay thankyou to thecallerWelcomethe callerDo notinterruptthe callerKeep anopenmindMake surecaller's nameis spelledcorrectlyRepeat backinformationprovided bythe callerUse thecaller'snameAvoid silencewhen lookingupinformationResistbeingjudgmentalHave a penand paperhandy orsticky notesopenBeobviouslyfriendlyDecide tobe a betterlistener,beintentionalConcentrateon what thecaller says

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do not make assumptions
  2. Use a variety of feedback words
  3. During a call, do not look at your phone, facebook, et cetera
  4. Give verbal feedback that you're listening
  5. Do not plan what you're going to say next while you should be listening
  6. Look for natural opportunities to build rapport
  7. Ask the state before answering any questions
  8. Take notes while you listen
  9. Give appropriate extension when needed
  10. Do not be distracted during a call
  11. Do not multitask while on the phone
  12. Clearly say thank you to the caller
  13. Welcome the caller
  14. Do not interrupt the caller
  15. Keep an open mind
  16. Make sure caller's name is spelled correctly
  17. Repeat back information provided by the caller
  18. Use the caller's name
  19. Avoid silence when looking up information
  20. Resist being judgmental
  21. Have a pen and paper handy or sticky notes open
  22. Be obviously friendly
  23. Decide to be a better listener, be intentional
  24. Concentrate on what the caller says