(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Be obviously friendly
Make sure caller's name is spelled correctly
During a call, do not look at your phone, facebook, et cetera
Ask the state before answering any questions
Resist being judgmental
Do not be distracted during a call
Take notes while you listen
Have a pen and paper handy or sticky notes open
Give appropriate extension when needed
Keep an open mind
Repeat back information provided by the caller
Give verbal feedback that you're listening
Do not interrupt the caller
Look for natural opportunities to build rapport
Do not multitask while on the phone
Decide to be a better listener, be intentional
Do not make assumptions
Avoid silence when looking up information
Clearly say thank you to the caller
Use a variety of feedback words
Concentrate on what the caller says
Do not plan what you're going to say next while you should be listening
