This bingo card has a free space and 24 words: Welcome the caller, Avoid silence when looking up information, Make sure caller's name is spelled correctly, Use a variety of feedback words, Use the caller's name, Do not multitask while on the phone, Do not interrupt the caller, Give verbal feedback that you're listening, Keep an open mind, Clearly say thank you to the caller, Be obviously friendly, Do not plan what you're going to say next while you should be listening, Repeat back information provided by the caller, Give appropriate extension when needed, During a call, do not look at your phone, facebook, et cetera, Look for natural opportunities to build rapport, Do not make assumptions, Do not be distracted during a call, Have a pen and paper handy or sticky notes open, Resist being judgmental, Decide to be a better listener, be intentional, Take notes while you listen, Concentrate on what the caller says and Ask the state before answering any questions.
Listening Skills Bingo | CALLER BINGO | CALLER BINGO | CALLER BINGO | CALLER BINGO
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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