(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Speak with 3 borrowers from the Great State of TEXAS
Find out the current weather from a borrower
Listen to one of your calls with your TL
Build rapport with three customers
Keep an open mind all week
Find 3 ways to clearly thank the caller
Use the caller's first name on 3 calls
Speak with a caller from VT and WA
Make a caller laugh on a call
Avoid silence when looking up information one day
Use a variety of feedback words one day
Take notes while you listen all day
During a call, do not look at your phone, facebook, etc for a week
Use reflective listening and repeat key facts in 5 calls
Give appropriate extension when needed all week
Decide to be a better listener, be intentional
Ask the state before answering any questions for a week
Have a friendly interaction with a VU employee outside of CC during a transfer
Repeat spelling of borrower's last name on 3 calls
Repeat email/phone number back to caller on 5 calls
