(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use reflective listening and repeat key facts in 5 calls
Repeat email/phone number back to caller on 5 calls
Use the caller's first name on 3 calls
Listen to one of your calls with your TL
Take notes while you listen all day
Find 3 ways to clearly thank the caller
Welcome the caller all week
Decide to be a better listener, be intentional
Be obviously friendly all week
Use a variety of feedback words one day
Give appropriate extension when needed all week
Build rapport with three customers
Have a friendly interaction with a VU employee outside of CC during a transfer
Ask the state before answering any questions for a week
Keep an open mind all week
Resist being judgmental
Do not interrupt the caller all week
Speak with a caller from VT and WA
During a call, do not look at your phone, facebook, etc for a week
Find out the current weather from a borrower
Avoid silence when looking up information one day
Repeat spelling of borrower's last name on 3 calls
Speak with 3 borrowers from the Great State of TEXAS
