Ask the statebeforeanswering anyquestions fora weekResistbeingjudgmentalRepeatemail/phonenumber backto caller on 5callsDo notinterruptthe callerall weekGiveappropriateextensionwhen neededall weekBeobviouslyfriendly allweekUse a varietyof feedbackwords onedaySpeak witha callerfrom VTand WASpeak with 3borrowersfrom theGreat Stateof TEXASFind out thecurrentweather froma borrowerUse reflectivelistening andrepeat keyfacts in 5 callsListen toone of yourcalls withyour TLDuring a call,do not look atyour phone,facebook, etcfor a weekRepeatspelling ofborrower'slast name on3 callsAvoid silencewhen lookingup informationone dayWelcomethe callerall weekMake acallerlaugh on acallFind 3 waysto clearlythank thecallerTakenoteswhile youlisten alldayDecide tobe a betterlistener,beintentionalUse thecaller'sfirst nameon 3 callsKeep anopen mindall weekHave a friendlyinteraction witha VU employeeoutside of CCduring atransferBuildrapportwith threecustomersAsk the statebeforeanswering anyquestions fora weekResistbeingjudgmentalRepeatemail/phonenumber backto caller on 5callsDo notinterruptthe callerall weekGiveappropriateextensionwhen neededall weekBeobviouslyfriendly allweekUse a varietyof feedbackwords onedaySpeak witha callerfrom VTand WASpeak with 3borrowersfrom theGreat Stateof TEXASFind out thecurrentweather froma borrowerUse reflectivelistening andrepeat keyfacts in 5 callsListen toone of yourcalls withyour TLDuring a call,do not look atyour phone,facebook, etcfor a weekRepeatspelling ofborrower'slast name on3 callsAvoid silencewhen lookingup informationone dayWelcomethe callerall weekMake acallerlaugh on acallFind 3 waysto clearlythank thecallerTakenoteswhile youlisten alldayDecide tobe a betterlistener,beintentionalUse thecaller'sfirst nameon 3 callsKeep anopen mindall weekHave a friendlyinteraction witha VU employeeoutside of CCduring atransferBuildrapportwith threecustomers

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask the state before answering any questions for a week
  2. Resist being judgmental
  3. Repeat email/phone number back to caller on 5 calls
  4. Do not interrupt the caller all week
  5. Give appropriate extension when needed all week
  6. Be obviously friendly all week
  7. Use a variety of feedback words one day
  8. Speak with a caller from VT and WA
  9. Speak with 3 borrowers from the Great State of TEXAS
  10. Find out the current weather from a borrower
  11. Use reflective listening and repeat key facts in 5 calls
  12. Listen to one of your calls with your TL
  13. During a call, do not look at your phone, facebook, etc for a week
  14. Repeat spelling of borrower's last name on 3 calls
  15. Avoid silence when looking up information one day
  16. Welcome the caller all week
  17. Make a caller laugh on a call
  18. Find 3 ways to clearly thank the caller
  19. Take notes while you listen all day
  20. Decide to be a better listener, be intentional
  21. Use the caller's first name on 3 calls
  22. Keep an open mind all week
  23. Have a friendly interaction with a VU employee outside of CC during a transfer
  24. Build rapport with three customers