Use a varietyof feedbackwords onedaySpeak witha callerfrom VTand WASpeak with 3borrowersfrom theGreat Stateof TEXASTakenoteswhile youlisten alldayRepeatspelling ofborrower'slast name on3 callsUse thecaller'sfirst nameon 3 callsDecide tobe a betterlistener,beintentionalMake acallerlaugh on acallFind 3 waysto clearlythank thecallerUse reflectivelistening andrepeat keyfacts in 5 callsFind out thecurrentweather froma borrowerRepeatemail/phonenumber backto caller on 5callsAsk the statebeforeanswering anyquestions fora weekBuildrapportwith threecustomersDuring a call,do not look atyour phone,facebook, etcfor a weekHave a friendlyinteraction witha VU employeeoutside of CCduring atransferDo notinterruptthe callerall weekListen toone of yourcalls withyour TLWelcomethe callerall weekKeep anopen mindall weekGiveappropriateextensionwhen neededall weekResistbeingjudgmentalAvoid silencewhen lookingup informationone dayBeobviouslyfriendly allweekUse a varietyof feedbackwords onedaySpeak witha callerfrom VTand WASpeak with 3borrowersfrom theGreat Stateof TEXASTakenoteswhile youlisten alldayRepeatspelling ofborrower'slast name on3 callsUse thecaller'sfirst nameon 3 callsDecide tobe a betterlistener,beintentionalMake acallerlaugh on acallFind 3 waysto clearlythank thecallerUse reflectivelistening andrepeat keyfacts in 5 callsFind out thecurrentweather froma borrowerRepeatemail/phonenumber backto caller on 5callsAsk the statebeforeanswering anyquestions fora weekBuildrapportwith threecustomersDuring a call,do not look atyour phone,facebook, etcfor a weekHave a friendlyinteraction witha VU employeeoutside of CCduring atransferDo notinterruptthe callerall weekListen toone of yourcalls withyour TLWelcomethe callerall weekKeep anopen mindall weekGiveappropriateextensionwhen neededall weekResistbeingjudgmentalAvoid silencewhen lookingup informationone dayBeobviouslyfriendly allweek

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a variety of feedback words one day
  2. Speak with a caller from VT and WA
  3. Speak with 3 borrowers from the Great State of TEXAS
  4. Take notes while you listen all day
  5. Repeat spelling of borrower's last name on 3 calls
  6. Use the caller's first name on 3 calls
  7. Decide to be a better listener, be intentional
  8. Make a caller laugh on a call
  9. Find 3 ways to clearly thank the caller
  10. Use reflective listening and repeat key facts in 5 calls
  11. Find out the current weather from a borrower
  12. Repeat email/phone number back to caller on 5 calls
  13. Ask the state before answering any questions for a week
  14. Build rapport with three customers
  15. During a call, do not look at your phone, facebook, etc for a week
  16. Have a friendly interaction with a VU employee outside of CC during a transfer
  17. Do not interrupt the caller all week
  18. Listen to one of your calls with your TL
  19. Welcome the caller all week
  20. Keep an open mind all week
  21. Give appropriate extension when needed all week
  22. Resist being judgmental
  23. Avoid silence when looking up information one day
  24. Be obviously friendly all week