(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use a variety of feedback words one day
Speak with a caller from VT and WA
Speak with 3 borrowers from the Great State of TEXAS
Take notes while you listen all day
Repeat spelling of borrower's last name on 3 calls
Use the caller's first name on 3 calls
Decide to be a better listener, be intentional
Make a caller laugh on a call
Find 3 ways to clearly thank the caller
Use reflective listening and repeat key facts in 5 calls
Find out the current weather from a borrower
Repeat email/phone number back to caller on 5 calls
Ask the state before answering any questions for a week
Build rapport with three customers
During a call, do not look at your phone, facebook, etc for a week
Have a friendly interaction with a VU employee outside of CC during a transfer