Decide tobe a betterlistener,beintentionalRepeatemail/phonenumber backto caller on 5callsDo notinterruptthe callerall weekAsk the statebeforeanswering anyquestions fora weekListen toone of yourcalls withyour TLRepeatspelling ofborrower'slast name on3 callsDuring a call,do not look atyour phone,facebook, etcfor a weekUse thecaller'sfirst nameon 3 callsAvoid silencewhen lookingup informationone dayFind out thecurrentweather froma borrowerTakenoteswhile youlisten alldayGiveappropriateextensionwhen neededall weekUse reflectivelistening andrepeat keyfacts in 5 callsSpeak with 3borrowersfrom theGreat Stateof TEXASHave a friendlyinteraction witha VU employeeoutside of CCduring atransferBeobviouslyfriendly allweekSpeak witha callerfrom VTand WAFind 3 waysto clearlythank thecallerUse a varietyof feedbackwords onedayBuildrapportwith threecustomersWelcomethe callerall weekResistbeingjudgmentalMake acallerlaugh on acallKeep anopen mindall weekDecide tobe a betterlistener,beintentionalRepeatemail/phonenumber backto caller on 5callsDo notinterruptthe callerall weekAsk the statebeforeanswering anyquestions fora weekListen toone of yourcalls withyour TLRepeatspelling ofborrower'slast name on3 callsDuring a call,do not look atyour phone,facebook, etcfor a weekUse thecaller'sfirst nameon 3 callsAvoid silencewhen lookingup informationone dayFind out thecurrentweather froma borrowerTakenoteswhile youlisten alldayGiveappropriateextensionwhen neededall weekUse reflectivelistening andrepeat keyfacts in 5 callsSpeak with 3borrowersfrom theGreat Stateof TEXASHave a friendlyinteraction witha VU employeeoutside of CCduring atransferBeobviouslyfriendly allweekSpeak witha callerfrom VTand WAFind 3 waysto clearlythank thecallerUse a varietyof feedbackwords onedayBuildrapportwith threecustomersWelcomethe callerall weekResistbeingjudgmentalMake acallerlaugh on acallKeep anopen mindall week

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Decide to be a better listener, be intentional
  2. Repeat email/phone number back to caller on 5 calls
  3. Do not interrupt the caller all week
  4. Ask the state before answering any questions for a week
  5. Listen to one of your calls with your TL
  6. Repeat spelling of borrower's last name on 3 calls
  7. During a call, do not look at your phone, facebook, etc for a week
  8. Use the caller's first name on 3 calls
  9. Avoid silence when looking up information one day
  10. Find out the current weather from a borrower
  11. Take notes while you listen all day
  12. Give appropriate extension when needed all week
  13. Use reflective listening and repeat key facts in 5 calls
  14. Speak with 3 borrowers from the Great State of TEXAS
  15. Have a friendly interaction with a VU employee outside of CC during a transfer
  16. Be obviously friendly all week
  17. Speak with a caller from VT and WA
  18. Find 3 ways to clearly thank the caller
  19. Use a variety of feedback words one day
  20. Build rapport with three customers
  21. Welcome the caller all week
  22. Resist being judgmental
  23. Make a caller laugh on a call
  24. Keep an open mind all week