Buildrapportwith threecustomersHave a friendlyinteraction witha VU employeeoutside of CCduring atransferRepeatspelling ofborrower'slast name on3 callsDecide tobe a betterlistener,beintentionalWelcomethe callerall weekResistbeingjudgmentalRepeatemail/phonenumber backto caller on 5callsFind 3 waysto clearlythank thecallerUse reflectivelistening andrepeat keyfacts in 5 callsListen toone of yourcalls withyour TLMake acallerlaugh on acallFind out thecurrentweather froma borrowerSpeak with 3borrowersfrom theGreat Stateof TEXASAsk the statebeforeanswering anyquestions fora weekKeep anopen mindall weekUse a varietyof feedbackwords onedayDuring a call,do not look atyour phone,facebook, etcfor a weekSpeak witha callerfrom VTand WAUse thecaller'sfirst nameon 3 callsBeobviouslyfriendly allweekDo notinterruptthe callerall weekAvoid silencewhen lookingup informationone dayGiveappropriateextensionwhen neededall weekTakenoteswhile youlisten alldayBuildrapportwith threecustomersHave a friendlyinteraction witha VU employeeoutside of CCduring atransferRepeatspelling ofborrower'slast name on3 callsDecide tobe a betterlistener,beintentionalWelcomethe callerall weekResistbeingjudgmentalRepeatemail/phonenumber backto caller on 5callsFind 3 waysto clearlythank thecallerUse reflectivelistening andrepeat keyfacts in 5 callsListen toone of yourcalls withyour TLMake acallerlaugh on acallFind out thecurrentweather froma borrowerSpeak with 3borrowersfrom theGreat Stateof TEXASAsk the statebeforeanswering anyquestions fora weekKeep anopen mindall weekUse a varietyof feedbackwords onedayDuring a call,do not look atyour phone,facebook, etcfor a weekSpeak witha callerfrom VTand WAUse thecaller'sfirst nameon 3 callsBeobviouslyfriendly allweekDo notinterruptthe callerall weekAvoid silencewhen lookingup informationone dayGiveappropriateextensionwhen neededall weekTakenoteswhile youlisten allday

Listening Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build rapport with three customers
  2. Have a friendly interaction with a VU employee outside of CC during a transfer
  3. Repeat spelling of borrower's last name on 3 calls
  4. Decide to be a better listener, be intentional
  5. Welcome the caller all week
  6. Resist being judgmental
  7. Repeat email/phone number back to caller on 5 calls
  8. Find 3 ways to clearly thank the caller
  9. Use reflective listening and repeat key facts in 5 calls
  10. Listen to one of your calls with your TL
  11. Make a caller laugh on a call
  12. Find out the current weather from a borrower
  13. Speak with 3 borrowers from the Great State of TEXAS
  14. Ask the state before answering any questions for a week
  15. Keep an open mind all week
  16. Use a variety of feedback words one day
  17. During a call, do not look at your phone, facebook, etc for a week
  18. Speak with a caller from VT and WA
  19. Use the caller's first name on 3 calls
  20. Be obviously friendly all week
  21. Do not interrupt the caller all week
  22. Avoid silence when looking up information one day
  23. Give appropriate extension when needed all week
  24. Take notes while you listen all day