(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Speak with a caller from VT and WA
Resist being judgmental
Build rapport with three customers
Welcome the caller all week
During a call, do not look at your phone, facebook, etc for a week
Use reflective listening and repeat key facts in 5 calls
Ask the state before answering any questions for a week
Do not interrupt the caller all week
Give appropriate extension when needed all week
Find 3 ways to clearly thank the caller
Keep an open mind all week
Repeat email/phone number back to caller on 5 calls
Repeat spelling of borrower's last name on 3 calls
Use the caller's first name on 3 calls
Be obviously friendly all week
Find out the current weather from a borrower
Decide to be a better listener, be intentional
Have a friendly interaction with a VU employee outside of CC during a transfer
Take notes while you listen all day
Make a caller laugh on a call
Use a variety of feedback words one day
Avoid silence when looking up information one day
Speak with 3 borrowers from the Great State of TEXAS
