(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resist being judgmental
Repeat spelling of borrower's last name on 3 calls
Use a variety of feedback words one day
Avoid silence when looking up information one day
Listen to one of your calls with your TL
Be obviously friendly all week
Use reflective listening and repeat key facts in 5 calls
Speak with a caller from VT and WA
Do not interrupt the caller all week
Find out the current weather from a borrower
Give appropriate extension when needed all week
Decide to be a better listener, be intentional
Make a caller laugh on a call
Keep an open mind all week
Ask the state before answering any questions for a week
Use the caller's first name on 3 calls
Speak with 3 borrowers from the Great State of TEXAS
Build rapport with three customers
Find 3 ways to clearly thank the caller
Have a friendly interaction with a VU employee outside of CC during a transfer
Welcome the caller all week
Repeat email/phone number back to caller on 5 calls
Take notes while you listen all day
During a call, do not look at your phone, facebook, etc for a week
