This bingo card has a free space and 24 words: Repeat spelling of borrower's last name on 3 calls, Be obviously friendly all week, Avoid silence when looking up information one day, Have a friendly interaction with a VU employee outside of CC during a transfer, Ask the state before answering any questions for a week, Keep an open mind all week, Welcome the caller all week, Find 3 ways to clearly thank the caller, Make a caller laugh on a call, Find out the current weather from a borrower, Build rapport with three customers, Give appropriate extension when needed all week, Listen to one of your calls with your TL, Repeat email/phone number back to caller on 5 calls, Speak with a caller from VT and WA, Use a variety of feedback words one day, Use the caller's first name on 3 calls, Decide to be a better listener, be intentional, Take notes while you listen all day, Use reflective listening and repeat key facts in 5 calls, Resist being judgmental, Speak with 3 borrowers from the Great State of TEXAS, Do not interrupt the caller all week and During a call, do not look at your phone, facebook, etc for a week.
Listening Skills Bingo | CSR GAME | Be 100% to Give 100% | LG Resources Bingo | Bee Bingo !
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