(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I'm sorry for the delay...thank you so much for your patience
You must have felt so...
I can only imagine what you must be going through
I'm sorry you've had to call multiple times about the same issue
I can see this is a horrible time for you
I would be upset too
I can understand why you are so angry/ frustrated
I understand you are worried about receiving your order on time. I would feel that too.
That sounds really difficult, can you tell me more about...
I'm sorry for the inconvenience
I'm so disappointed to hear your parcel hasn't reached you yet
That's absolutely understandable
Thank you for remaining so positive
Don't worry, I often make that mistake myself
I want to help as much as possible, do you mind if I ask you a few more questions?
I'm so glad you contacted us about that, it's important that we get it fixed
I would be asking the same questions as you are
I want to get to the bottom of this just as much as you do
I will do everything possible to help you out
I'm so sorry that's happened to you
I've had something like this happen before - I know how frustrating it can feel
