It's totallynatural thatyou wouldfeel this wayLet me seeif I canresolvethis for youI'm sorry fortheinconvenienceThank youforremainingso positiveI wouldbe upsettooDon't worry, Ioften makethat mistakemyselfI am sorryyou aregoingthrough thisI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.You musthave feltso...I want to getto the bottomof this just asmuch as youdoI'm sorry you'vehad to callmultiple timesabout the sameissueI can seethis is ahorrible timefor youThat'sabsolutelyunderstandableI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI would beasking thesamequestions asyou areI'm sorry for thedelay...thankyou so muchfor yourpatienceI will doeverythingpossible tohelp you outI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I'm so glad youcontacted usabout that, it'simportant thatwe get it fixedThat soundsreally difficult,can you tellme moreabout...I'm sosorry that'shappenedto youI can onlyimagine whatyou must begoing throughI canunderstandwhy you areso angry/frustratedI'm sodisappointed tohear yourparcel hasn'treached youyetIt's totallynatural thatyou wouldfeel this wayLet me seeif I canresolvethis for youI'm sorry fortheinconvenienceThank youforremainingso positiveI wouldbe upsettooDon't worry, Ioften makethat mistakemyselfI am sorryyou aregoingthrough thisI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.You musthave feltso...I want to getto the bottomof this just asmuch as youdoI'm sorry you'vehad to callmultiple timesabout the sameissueI can seethis is ahorrible timefor youThat'sabsolutelyunderstandableI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI would beasking thesamequestions asyou areI'm sorry for thedelay...thankyou so muchfor yourpatienceI will doeverythingpossible tohelp you outI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I'm so glad youcontacted usabout that, it'simportant thatwe get it fixedThat soundsreally difficult,can you tellme moreabout...I'm sosorry that'shappenedto youI can onlyimagine whatyou must begoing throughI canunderstandwhy you areso angry/frustratedI'm sodisappointed tohear yourparcel hasn'treached youyet

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It's totally natural that you would feel this way
  2. Let me see if I can resolve this for you
  3. I'm sorry for the inconvenience
  4. Thank you for remaining so positive
  5. I would be upset too
  6. Don't worry, I often make that mistake myself
  7. I am sorry you are going through this
  8. I understand you are worried about receiving your order on time. I would feel that too.
  9. You must have felt so...
  10. I want to get to the bottom of this just as much as you do
  11. I'm sorry you've had to call multiple times about the same issue
  12. I can see this is a horrible time for you
  13. That's absolutely understandable
  14. I've had something like this happen before - I know how frustrating it can feel
  15. I would be asking the same questions as you are
  16. I'm sorry for the delay...thank you so much for your patience
  17. I will do everything possible to help you out
  18. I want to help as much as possible, do you mind if I ask you a few more questions?
  19. I'm so glad you contacted us about that, it's important that we get it fixed
  20. That sounds really difficult, can you tell me more about...
  21. I'm so sorry that's happened to you
  22. I can only imagine what you must be going through
  23. I can understand why you are so angry/ frustrated
  24. I'm so disappointed to hear your parcel hasn't reached you yet