(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Don't worry, I often make that mistake myself
You must have felt so...
Let me see if I can resolve this for you
Thank you for remaining so positive
I understand you are worried about receiving your order on time. I would feel that too.
I would be upset too
That's absolutely understandable
That sounds really difficult, can you tell me more about...
I can understand why you are so angry/ frustrated
I'm so sorry that's happened to you
It's totally natural that you would feel this way
I'm sorry for the delay...thank you so much for your patience
I've had something like this happen before - I know how frustrating it can feel
I'm so disappointed to hear your parcel hasn't reached you yet
I will do everything possible to help you out
I can see this is a horrible time for you
I would be asking the same questions as you are
I want to help as much as possible, do you mind if I ask you a few more questions?
I'm sorry for the inconvenience
I can only imagine what you must be going through
I'm so glad you contacted us about that, it's important that we get it fixed
I am sorry you are going through this
I'm sorry you've had to call multiple times about the same issue
I want to get to the bottom of this just as much as you do
