(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I'm so glad you contacted us about that, it's important that we get it fixed
I would be upset too
I want to get to the bottom of this just as much as you do
Let me see if I can resolve this for you
I want to help as much as possible, do you mind if I ask you a few more questions?
I can see this is a horrible time for you
That's absolutely understandable
I can understand why you are so angry/ frustrated
Thank you for remaining so positive
It's totally natural that you would feel this way
You must have felt so...
I'm sorry for the inconvenience
I understand you are worried about receiving your order on time. I would feel that too.
I'm so sorry that's happened to you
I'm sorry for the delay...thank you so much for your patience
I'm sorry you've had to call multiple times about the same issue
Don't worry, I often make that mistake myself
That sounds really difficult, can you tell me more about...
I would be asking the same questions as you are
I'm so disappointed to hear your parcel hasn't reached you yet
I am sorry you are going through this
I've had something like this happen before - I know how frustrating it can feel
