That soundsreally difficult,can you tellme moreabout...It's totallynatural thatyou wouldfeel this wayI would beasking thesamequestions asyou areI am sorryyou aregoingthrough thisI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI'm sosorry that'shappenedto youThank youforremainingso positiveI can seethis is ahorrible timefor youI want to getto the bottomof this just asmuch as youdoDon't worry, Ioften makethat mistakemyselfI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I can onlyimagine whatyou must begoing throughI will doeverythingpossible tohelp you outI'm sodisappointed tohear yourparcel hasn'treached youyetI'm sorry fortheinconvenienceI'm sorry you'vehad to callmultiple timesabout the sameissueI wouldbe upsettooI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedThat'sabsolutelyunderstandableLet me seeif I canresolvethis for youI canunderstandwhy you areso angry/frustratedI'm sorry for thedelay...thankyou so muchfor yourpatienceI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.You musthave feltso...That soundsreally difficult,can you tellme moreabout...It's totallynatural thatyou wouldfeel this wayI would beasking thesamequestions asyou areI am sorryyou aregoingthrough thisI've hadsomething likethis happenbefore - I knowhow frustrating itcan feelI'm sosorry that'shappenedto youThank youforremainingso positiveI can seethis is ahorrible timefor youI want to getto the bottomof this just asmuch as youdoDon't worry, Ioften makethat mistakemyselfI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I can onlyimagine whatyou must begoing throughI will doeverythingpossible tohelp you outI'm sodisappointed tohear yourparcel hasn'treached youyetI'm sorry fortheinconvenienceI'm sorry you'vehad to callmultiple timesabout the sameissueI wouldbe upsettooI'm so glad youcontacted usabout that, it'simportant thatwe get it fixedThat'sabsolutelyunderstandableLet me seeif I canresolvethis for youI canunderstandwhy you areso angry/frustratedI'm sorry for thedelay...thankyou so muchfor yourpatienceI understand youare worriedabout receivingyour order ontime. I wouldfeel that too.You musthave feltso...

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That sounds really difficult, can you tell me more about...
  2. It's totally natural that you would feel this way
  3. I would be asking the same questions as you are
  4. I am sorry you are going through this
  5. I've had something like this happen before - I know how frustrating it can feel
  6. I'm so sorry that's happened to you
  7. Thank you for remaining so positive
  8. I can see this is a horrible time for you
  9. I want to get to the bottom of this just as much as you do
  10. Don't worry, I often make that mistake myself
  11. I want to help as much as possible, do you mind if I ask you a few more questions?
  12. I can only imagine what you must be going through
  13. I will do everything possible to help you out
  14. I'm so disappointed to hear your parcel hasn't reached you yet
  15. I'm sorry for the inconvenience
  16. I'm sorry you've had to call multiple times about the same issue
  17. I would be upset too
  18. I'm so glad you contacted us about that, it's important that we get it fixed
  19. That's absolutely understandable
  20. Let me see if I can resolve this for you
  21. I can understand why you are so angry/ frustrated
  22. I'm sorry for the delay...thank you so much for your patience
  23. I understand you are worried about receiving your order on time. I would feel that too.
  24. You must have felt so...