Empathy Bingo Card

This bingo card has a free space and 24 words: I've had something like this happen before - I know how frustrating it can feel, I'm sorry for the inconvenience, Don't worry, I often make that mistake myself, I can only imagine what you must be going through, That sounds really difficult, can you tell me more about..., I'm so disappointed to hear your parcel hasn't reached you yet, I will do everything possible to help you out, I can see this is a horrible time for you, I want to help as much as possible, do you mind if I ask you a few more questions?, I would be asking the same questions as you are, I'm sorry for the delay...thank you so much for your patience, I'm so sorry that's happened to you, I want to get to the bottom of this just as much as you do, Let me see if I can resolve this for you, You must have felt so..., I am sorry you are going through this, Thank you for remaining so positive, I would be upset too, I'm sorry you've had to call multiple times about the same issue, I understand you are worried about receiving your order on time. I would feel that too., That's absolutely understandable, I'm so glad you contacted us about that, it's important that we get it fixed, I can understand why you are so angry/ frustrated and It's totally natural that you would feel this way.

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