Called TaxDepartmentWrongDepartmentCalledLanguageLine(Transperfect)UsedChaseAnswersBack toBackCallsCustomerGave aComplimentCustomerYells atYouAt least90%QualityScoreCallDropsCallerPlacedyou onHoldScheduledFollow-UpWithCustomerCustomerSays"Excellent"CalledInsuranceDepartmentUsedAdminToolSystemIssuesCalledEscalations2 MinuteWarning*COMET*UsedCATToolTransferredto OnlineSupport10 onCSATNewloan/RefinanceInquiryCustomerSays"Wow"CalledAdvisory3rdPartyCallCalled TaxDepartmentWrongDepartmentCalledLanguageLine(Transperfect)UsedChaseAnswersBack toBackCallsCustomerGave aComplimentCustomerYells atYouAt least90%QualityScoreCallDropsCallerPlacedyou onHoldScheduledFollow-UpWithCustomerCustomerSays"Excellent"CalledInsuranceDepartmentUsedAdminToolSystemIssuesCalledEscalations2 MinuteWarning*COMET*UsedCATToolTransferredto OnlineSupport10 onCSATNewloan/RefinanceInquiryCustomerSays"Wow"CalledAdvisory3rdPartyCall

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called Tax Department
  2. Wrong Department
  3. Called Language Line (Transperfect)
  4. Used Chase Answers
  5. Back to Back Calls
  6. Customer Gave a Compliment
  7. Customer Yells at You
  8. At least 90% Quality Score
  9. Call Drops
  10. Caller Placed you on Hold
  11. Scheduled Follow-Up With Customer
  12. Customer Says "Excellent"
  13. Called Insurance Department
  14. Used Admin Tool
  15. System Issues
  16. Called Escalations
  17. 2 Minute Warning *COMET*
  18. Used CAT Tool
  19. Transferred to Online Support
  20. 10 on CSAT
  21. New loan/Refinance Inquiry
  22. Customer Says "Wow"
  23. Called Advisory
  24. 3rd Party Call