Back to Back Calls Customer Says "Excellent" 10 on CSAT New loan/Refinance Inquiry Customer Says "Wow" Called Tax Department Called Insurance Department At least 90% Quality Score Call Drops 3rd Party Call Scheduled Follow-Up With Customer Used Chase Answers Caller Placed you on Hold Called Advisory Transferred to Online Support Called Escalations Used Admin Tool Customer Gave a Compliment Wrong Department Used CAT Tool Called Language Line (Transperfect) System Issues 2 Minute Warning *COMET* Customer Yells at You Back to Back Calls Customer Says "Excellent" 10 on CSAT New loan/Refinance Inquiry Customer Says "Wow" Called Tax Department Called Insurance Department At least 90% Quality Score Call Drops 3rd Party Call Scheduled Follow-Up With Customer Used Chase Answers Caller Placed you on Hold Called Advisory Transferred to Online Support Called Escalations Used Admin Tool Customer Gave a Compliment Wrong Department Used CAT Tool Called Language Line (Transperfect) System Issues 2 Minute Warning *COMET* Customer Yells at You
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Back to Back Calls
Customer Says "Excellent"
10 on CSAT
New loan/Refinance Inquiry
Customer Says "Wow"
Called Tax Department
Called Insurance Department
At least 90% Quality Score
Call Drops
3rd Party Call
Scheduled Follow-Up With Customer
Used Chase Answers
Caller Placed you on Hold
Called Advisory
Transferred to Online Support
Called Escalations
Used Admin Tool
Customer Gave a Compliment
Wrong Department
Used CAT Tool
Called Language Line (Transperfect)
System Issues
2 Minute Warning *COMET*
Customer Yells at You