CalledAdvisoryNewloan/RefinanceInquiryTransferredto OnlineSupportCustomerYells atYouBack toBackCallsCustomerGave aComplimentWrongDepartmentUsedAdminToolCalled TaxDepartmentUsedCATToolUsedChaseAnswersCalledLanguageLine(Transperfect)CallerPlacedyou onHoldCustomerSays"Excellent"CallDropsCalledEscalationsAt least90%QualityScore10 onCSAT2 MinuteWarning*COMET*SystemIssues3rdPartyCallCalledInsuranceDepartmentScheduledFollow-UpWithCustomerCustomerSays"Wow"CalledAdvisoryNewloan/RefinanceInquiryTransferredto OnlineSupportCustomerYells atYouBack toBackCallsCustomerGave aComplimentWrongDepartmentUsedAdminToolCalled TaxDepartmentUsedCATToolUsedChaseAnswersCalledLanguageLine(Transperfect)CallerPlacedyou onHoldCustomerSays"Excellent"CallDropsCalledEscalationsAt least90%QualityScore10 onCSAT2 MinuteWarning*COMET*SystemIssues3rdPartyCallCalledInsuranceDepartmentScheduledFollow-UpWithCustomerCustomerSays"Wow"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called Advisory
  2. New loan/Refinance Inquiry
  3. Transferred to Online Support
  4. Customer Yells at You
  5. Back to Back Calls
  6. Customer Gave a Compliment
  7. Wrong Department
  8. Used Admin Tool
  9. Called Tax Department
  10. Used CAT Tool
  11. Used Chase Answers
  12. Called Language Line (Transperfect)
  13. Caller Placed you on Hold
  14. Customer Says "Excellent"
  15. Call Drops
  16. Called Escalations
  17. At least 90% Quality Score
  18. 10 on CSAT
  19. 2 Minute Warning *COMET*
  20. System Issues
  21. 3rd Party Call
  22. Called Insurance Department
  23. Scheduled Follow-Up With Customer
  24. Customer Says "Wow"