WrongDepartmentCustomerYells atYouCustomerSays"Wow"ScheduledFollow-UpWithCustomer10 onCSATNewloan/RefinanceInquiryCalledInsuranceDepartmentSystemIssues2 MinuteWarning*COMET*CalledLanguageLine(Transperfect)At least90%QualityScoreUsedChaseAnswersCallDropsTransferredto OnlineSupportCustomerGave aComplimentCalled TaxDepartmentUsedAdminToolCustomerSays"Excellent"CallerPlacedyou onHold3rdPartyCallCalledEscalationsBack toBackCallsUsedCATToolCalledAdvisoryWrongDepartmentCustomerYells atYouCustomerSays"Wow"ScheduledFollow-UpWithCustomer10 onCSATNewloan/RefinanceInquiryCalledInsuranceDepartmentSystemIssues2 MinuteWarning*COMET*CalledLanguageLine(Transperfect)At least90%QualityScoreUsedChaseAnswersCallDropsTransferredto OnlineSupportCustomerGave aComplimentCalled TaxDepartmentUsedAdminToolCustomerSays"Excellent"CallerPlacedyou onHold3rdPartyCallCalledEscalationsBack toBackCallsUsedCATToolCalledAdvisory

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong Department
  2. Customer Yells at You
  3. Customer Says "Wow"
  4. Scheduled Follow-Up With Customer
  5. 10 on CSAT
  6. New loan/Refinance Inquiry
  7. Called Insurance Department
  8. System Issues
  9. 2 Minute Warning *COMET*
  10. Called Language Line (Transperfect)
  11. At least 90% Quality Score
  12. Used Chase Answers
  13. Call Drops
  14. Transferred to Online Support
  15. Customer Gave a Compliment
  16. Called Tax Department
  17. Used Admin Tool
  18. Customer Says "Excellent"
  19. Caller Placed you on Hold
  20. 3rd Party Call
  21. Called Escalations
  22. Back to Back Calls
  23. Used CAT Tool
  24. Called Advisory