UsedCATTool2 MinuteWarning*COMET*Back toBackCallsCalledEscalationsAt least90%QualityScoreUsedChaseAnswers3rdPartyCallCallDropsCalledLanguageLine(Transperfect)CalledAdvisoryNewloan/RefinanceInquiryCustomerSays"Wow"Called TaxDepartmentCallerPlacedyou onHoldUsedAdminToolCustomerGave aComplimentCalledInsuranceDepartmentTransferredto OnlineSupport10 onCSATScheduledFollow-UpWithCustomerSystemIssuesCustomerYells atYouCustomerSays"Excellent"WrongDepartmentUsedCATTool2 MinuteWarning*COMET*Back toBackCallsCalledEscalationsAt least90%QualityScoreUsedChaseAnswers3rdPartyCallCallDropsCalledLanguageLine(Transperfect)CalledAdvisoryNewloan/RefinanceInquiryCustomerSays"Wow"Called TaxDepartmentCallerPlacedyou onHoldUsedAdminToolCustomerGave aComplimentCalledInsuranceDepartmentTransferredto OnlineSupport10 onCSATScheduledFollow-UpWithCustomerSystemIssuesCustomerYells atYouCustomerSays"Excellent"WrongDepartment

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used CAT Tool
  2. 2 Minute Warning *COMET*
  3. Back to Back Calls
  4. Called Escalations
  5. At least 90% Quality Score
  6. Used Chase Answers
  7. 3rd Party Call
  8. Call Drops
  9. Called Language Line (Transperfect)
  10. Called Advisory
  11. New loan/Refinance Inquiry
  12. Customer Says "Wow"
  13. Called Tax Department
  14. Caller Placed you on Hold
  15. Used Admin Tool
  16. Customer Gave a Compliment
  17. Called Insurance Department
  18. Transferred to Online Support
  19. 10 on CSAT
  20. Scheduled Follow-Up With Customer
  21. System Issues
  22. Customer Yells at You
  23. Customer Says "Excellent"
  24. Wrong Department