CalledLanguageLine(Transperfect)CustomerGave aComplimentCustomerYells atYou2 MinuteWarning*COMET*Transferredto OnlineSupportNewloan/RefinanceInquiryAt least90%QualityScoreWrongDepartmentUsedChaseAnswersUsedCATToolBack toBackCalls10 onCSATCallerPlacedyou onHoldCalledInsuranceDepartment3rdPartyCallCalled TaxDepartmentCalledAdvisoryCustomerSays"Excellent"CustomerSays"Wow"UsedAdminToolCalledEscalationsSystemIssuesCallDropsScheduledFollow-UpWithCustomerCalledLanguageLine(Transperfect)CustomerGave aComplimentCustomerYells atYou2 MinuteWarning*COMET*Transferredto OnlineSupportNewloan/RefinanceInquiryAt least90%QualityScoreWrongDepartmentUsedChaseAnswersUsedCATToolBack toBackCalls10 onCSATCallerPlacedyou onHoldCalledInsuranceDepartment3rdPartyCallCalled TaxDepartmentCalledAdvisoryCustomerSays"Excellent"CustomerSays"Wow"UsedAdminToolCalledEscalationsSystemIssuesCallDropsScheduledFollow-UpWithCustomer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called Language Line (Transperfect)
  2. Customer Gave a Compliment
  3. Customer Yells at You
  4. 2 Minute Warning *COMET*
  5. Transferred to Online Support
  6. New loan/Refinance Inquiry
  7. At least 90% Quality Score
  8. Wrong Department
  9. Used Chase Answers
  10. Used CAT Tool
  11. Back to Back Calls
  12. 10 on CSAT
  13. Caller Placed you on Hold
  14. Called Insurance Department
  15. 3rd Party Call
  16. Called Tax Department
  17. Called Advisory
  18. Customer Says "Excellent"
  19. Customer Says "Wow"
  20. Used Admin Tool
  21. Called Escalations
  22. System Issues
  23. Call Drops
  24. Scheduled Follow-Up With Customer