CustomerYells atYouTransferredto OnlineSupportCalledInsuranceDepartmentUsedAdminToolCalled TaxDepartmentUsedChaseAnswersCallDropsCalledLanguageLine(Transperfect)10 onCSATCustomerSays"Wow"CustomerGave aComplimentCustomerSays"Excellent"At least90%QualityScore2 MinuteWarning*COMET*ScheduledFollow-UpWithCustomer3rdPartyCallWrongDepartmentCalledEscalationsNewloan/RefinanceInquiryUsedCATToolCallerPlacedyou onHoldSystemIssuesCalledAdvisoryBack toBackCallsCustomerYells atYouTransferredto OnlineSupportCalledInsuranceDepartmentUsedAdminToolCalled TaxDepartmentUsedChaseAnswersCallDropsCalledLanguageLine(Transperfect)10 onCSATCustomerSays"Wow"CustomerGave aComplimentCustomerSays"Excellent"At least90%QualityScore2 MinuteWarning*COMET*ScheduledFollow-UpWithCustomer3rdPartyCallWrongDepartmentCalledEscalationsNewloan/RefinanceInquiryUsedCATToolCallerPlacedyou onHoldSystemIssuesCalledAdvisoryBack toBackCalls

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Yells at You
  2. Transferred to Online Support
  3. Called Insurance Department
  4. Used Admin Tool
  5. Called Tax Department
  6. Used Chase Answers
  7. Call Drops
  8. Called Language Line (Transperfect)
  9. 10 on CSAT
  10. Customer Says "Wow"
  11. Customer Gave a Compliment
  12. Customer Says "Excellent"
  13. At least 90% Quality Score
  14. 2 Minute Warning *COMET*
  15. Scheduled Follow-Up With Customer
  16. 3rd Party Call
  17. Wrong Department
  18. Called Escalations
  19. New loan/Refinance Inquiry
  20. Used CAT Tool
  21. Caller Placed you on Hold
  22. System Issues
  23. Called Advisory
  24. Back to Back Calls