ScheduledFollow-UpWithCustomerCalledLanguageLine(Transperfect)CallDropsWrongDepartment3rdPartyCallCustomerSays"Excellent"CalledInsuranceDepartment10 onCSATUsedCATToolNewloan/RefinanceInquiryCallerPlacedyou onHoldBack toBackCallsAt least90%QualityScoreCustomerSays"Wow"CustomerYells atYouCalled TaxDepartmentSystemIssuesUsedAdminToolTransferredto OnlineSupportCustomerGave aComplimentCalledEscalationsUsedChaseAnswers2 MinuteWarning*COMET*CalledAdvisoryScheduledFollow-UpWithCustomerCalledLanguageLine(Transperfect)CallDropsWrongDepartment3rdPartyCallCustomerSays"Excellent"CalledInsuranceDepartment10 onCSATUsedCATToolNewloan/RefinanceInquiryCallerPlacedyou onHoldBack toBackCallsAt least90%QualityScoreCustomerSays"Wow"CustomerYells atYouCalled TaxDepartmentSystemIssuesUsedAdminToolTransferredto OnlineSupportCustomerGave aComplimentCalledEscalationsUsedChaseAnswers2 MinuteWarning*COMET*CalledAdvisory

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Scheduled Follow-Up With Customer
  2. Called Language Line (Transperfect)
  3. Call Drops
  4. Wrong Department
  5. 3rd Party Call
  6. Customer Says "Excellent"
  7. Called Insurance Department
  8. 10 on CSAT
  9. Used CAT Tool
  10. New loan/Refinance Inquiry
  11. Caller Placed you on Hold
  12. Back to Back Calls
  13. At least 90% Quality Score
  14. Customer Says "Wow"
  15. Customer Yells at You
  16. Called Tax Department
  17. System Issues
  18. Used Admin Tool
  19. Transferred to Online Support
  20. Customer Gave a Compliment
  21. Called Escalations
  22. Used Chase Answers
  23. 2 Minute Warning *COMET*
  24. Called Advisory