CallerPlacedyou onHoldSystemIssuesCalledInsuranceDepartmentWrongDepartmentTransferredto OnlineSupportUsedCATToolScheduledFollow-UpWithCustomerCallDropsAt least90%QualityScoreCustomerSays"Excellent"UsedChaseAnswers10 onCSATUsedAdminToolCustomerSays"Wow"2 MinuteWarning*COMET*Newloan/RefinanceInquiryCalledAdvisoryCalled TaxDepartmentCustomerYells atYouCalledEscalationsCustomerGave aCompliment3rdPartyCallCalledLanguageLine(Transperfect)Back toBackCallsCallerPlacedyou onHoldSystemIssuesCalledInsuranceDepartmentWrongDepartmentTransferredto OnlineSupportUsedCATToolScheduledFollow-UpWithCustomerCallDropsAt least90%QualityScoreCustomerSays"Excellent"UsedChaseAnswers10 onCSATUsedAdminToolCustomerSays"Wow"2 MinuteWarning*COMET*Newloan/RefinanceInquiryCalledAdvisoryCalled TaxDepartmentCustomerYells atYouCalledEscalationsCustomerGave aCompliment3rdPartyCallCalledLanguageLine(Transperfect)Back toBackCalls

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller Placed you on Hold
  2. System Issues
  3. Called Insurance Department
  4. Wrong Department
  5. Transferred to Online Support
  6. Used CAT Tool
  7. Scheduled Follow-Up With Customer
  8. Call Drops
  9. At least 90% Quality Score
  10. Customer Says "Excellent"
  11. Used Chase Answers
  12. 10 on CSAT
  13. Used Admin Tool
  14. Customer Says "Wow"
  15. 2 Minute Warning *COMET*
  16. New loan/Refinance Inquiry
  17. Called Advisory
  18. Called Tax Department
  19. Customer Yells at You
  20. Called Escalations
  21. Customer Gave a Compliment
  22. 3rd Party Call
  23. Called Language Line (Transperfect)
  24. Back to Back Calls