10 onCSATCustomerGave aComplimentAt least90%QualityScoreBack toBackCallsCalledAdvisoryCalledLanguageLine(Transperfect)2 MinuteWarning*COMET*CallDropsCalled TaxDepartmentCustomerSays"Wow"CustomerSays"Excellent"Newloan/RefinanceInquiryUsedAdminToolUsedChaseAnswersSystemIssues3rdPartyCallCallerPlacedyou onHoldUsedCATToolScheduledFollow-UpWithCustomerCustomerYells atYouCalledEscalationsTransferredto OnlineSupportWrongDepartmentCalledInsuranceDepartment10 onCSATCustomerGave aComplimentAt least90%QualityScoreBack toBackCallsCalledAdvisoryCalledLanguageLine(Transperfect)2 MinuteWarning*COMET*CallDropsCalled TaxDepartmentCustomerSays"Wow"CustomerSays"Excellent"Newloan/RefinanceInquiryUsedAdminToolUsedChaseAnswersSystemIssues3rdPartyCallCallerPlacedyou onHoldUsedCATToolScheduledFollow-UpWithCustomerCustomerYells atYouCalledEscalationsTransferredto OnlineSupportWrongDepartmentCalledInsuranceDepartment

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 on CSAT
  2. Customer Gave a Compliment
  3. At least 90% Quality Score
  4. Back to Back Calls
  5. Called Advisory
  6. Called Language Line (Transperfect)
  7. 2 Minute Warning *COMET*
  8. Call Drops
  9. Called Tax Department
  10. Customer Says "Wow"
  11. Customer Says "Excellent"
  12. New loan/Refinance Inquiry
  13. Used Admin Tool
  14. Used Chase Answers
  15. System Issues
  16. 3rd Party Call
  17. Caller Placed you on Hold
  18. Used CAT Tool
  19. Scheduled Follow-Up With Customer
  20. Customer Yells at You
  21. Called Escalations
  22. Transferred to Online Support
  23. Wrong Department
  24. Called Insurance Department