3rd Party Call Customer Says "Excellent" Customer Yells at You Used CAT Tool System Issues Called Insurance Department Call Drops 2 Minute Warning *COMET* Wrong Department Used Chase Answers Transferred to Online Support Back to Back Calls Called Advisory Called Language Line (Transperfect) Called Tax Department New loan/Refinance Inquiry At least 90% Quality Score Scheduled Follow-Up With Customer Customer Says "Wow" Called Escalations Used Admin Tool 10 on CSAT Caller Placed you on Hold Customer Gave a Compliment 3rd Party Call Customer Says "Excellent" Customer Yells at You Used CAT Tool System Issues Called Insurance Department Call Drops 2 Minute Warning *COMET* Wrong Department Used Chase Answers Transferred to Online Support Back to Back Calls Called Advisory Called Language Line (Transperfect) Called Tax Department New loan/Refinance Inquiry At least 90% Quality Score Scheduled Follow-Up With Customer Customer Says "Wow" Called Escalations Used Admin Tool 10 on CSAT Caller Placed you on Hold Customer Gave a Compliment
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
3rd Party Call
Customer Says "Excellent"
Customer Yells at You
Used CAT Tool
System Issues
Called Insurance Department
Call Drops
2 Minute Warning *COMET*
Wrong Department
Used Chase Answers
Transferred to Online Support
Back to Back Calls
Called Advisory
Called Language Line (Transperfect)
Called Tax Department
New loan/Refinance Inquiry
At least 90% Quality Score
Scheduled Follow-Up With Customer
Customer Says "Wow"
Called Escalations
Used Admin Tool
10 on CSAT
Caller Placed you on Hold
Customer Gave a Compliment