Back toBackCallsCustomerSays"Excellent"10 onCSATNewloan/RefinanceInquiryCustomerSays"Wow"Called TaxDepartmentCalledInsuranceDepartmentAt least90%QualityScoreCallDrops3rdPartyCallScheduledFollow-UpWithCustomerUsedChaseAnswersCallerPlacedyou onHoldCalledAdvisoryTransferredto OnlineSupportCalledEscalationsUsedAdminToolCustomerGave aComplimentWrongDepartmentUsedCATToolCalledLanguageLine(Transperfect)SystemIssues2 MinuteWarning*COMET*CustomerYells atYouBack toBackCallsCustomerSays"Excellent"10 onCSATNewloan/RefinanceInquiryCustomerSays"Wow"Called TaxDepartmentCalledInsuranceDepartmentAt least90%QualityScoreCallDrops3rdPartyCallScheduledFollow-UpWithCustomerUsedChaseAnswersCallerPlacedyou onHoldCalledAdvisoryTransferredto OnlineSupportCalledEscalationsUsedAdminToolCustomerGave aComplimentWrongDepartmentUsedCATToolCalledLanguageLine(Transperfect)SystemIssues2 MinuteWarning*COMET*CustomerYells atYou

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Back to Back Calls
  2. Customer Says "Excellent"
  3. 10 on CSAT
  4. New loan/Refinance Inquiry
  5. Customer Says "Wow"
  6. Called Tax Department
  7. Called Insurance Department
  8. At least 90% Quality Score
  9. Call Drops
  10. 3rd Party Call
  11. Scheduled Follow-Up With Customer
  12. Used Chase Answers
  13. Caller Placed you on Hold
  14. Called Advisory
  15. Transferred to Online Support
  16. Called Escalations
  17. Used Admin Tool
  18. Customer Gave a Compliment
  19. Wrong Department
  20. Used CAT Tool
  21. Called Language Line (Transperfect)
  22. System Issues
  23. 2 Minute Warning *COMET*
  24. Customer Yells at You