UsedCATToolUsedChaseAnswersCalledEscalationsUsedAdminToolScheduledFollow-UpWithCustomerCustomerGave aComplimentCallerPlacedyou onHold2 MinuteWarning*COMET*Back toBackCallsCustomerYells atYouCalledAdvisoryAt least90%QualityScore10 onCSATSystemIssuesCustomerSays"Excellent"CalledInsuranceDepartmentWrongDepartmentCalled TaxDepartmentCalledLanguageLine(Transperfect)3rdPartyCallTransferredto OnlineSupportCustomerSays"Wow"Newloan/RefinanceInquiryCallDropsUsedCATToolUsedChaseAnswersCalledEscalationsUsedAdminToolScheduledFollow-UpWithCustomerCustomerGave aComplimentCallerPlacedyou onHold2 MinuteWarning*COMET*Back toBackCallsCustomerYells atYouCalledAdvisoryAt least90%QualityScore10 onCSATSystemIssuesCustomerSays"Excellent"CalledInsuranceDepartmentWrongDepartmentCalled TaxDepartmentCalledLanguageLine(Transperfect)3rdPartyCallTransferredto OnlineSupportCustomerSays"Wow"Newloan/RefinanceInquiryCallDrops

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used CAT Tool
  2. Used Chase Answers
  3. Called Escalations
  4. Used Admin Tool
  5. Scheduled Follow-Up With Customer
  6. Customer Gave a Compliment
  7. Caller Placed you on Hold
  8. 2 Minute Warning *COMET*
  9. Back to Back Calls
  10. Customer Yells at You
  11. Called Advisory
  12. At least 90% Quality Score
  13. 10 on CSAT
  14. System Issues
  15. Customer Says "Excellent"
  16. Called Insurance Department
  17. Wrong Department
  18. Called Tax Department
  19. Called Language Line (Transperfect)
  20. 3rd Party Call
  21. Transferred to Online Support
  22. Customer Says "Wow"
  23. New loan/Refinance Inquiry
  24. Call Drops