CustomerGave aComplimentBack toBackCallsCallDropsWrongDepartment3rdPartyCallCustomerSays"Excellent"At least90%QualityScoreTransferredto OnlineSupportCalledAdvisory2 MinuteWarning*COMET*Newloan/RefinanceInquiryCustomerSays"Wow"CalledInsuranceDepartmentCustomerYells atYouCalledLanguageLine(Transperfect)UsedCATToolCallerPlacedyou onHoldSystemIssuesUsedAdminToolUsedChaseAnswersCalled TaxDepartmentCalledEscalationsScheduledFollow-UpWithCustomer10 onCSATCustomerGave aComplimentBack toBackCallsCallDropsWrongDepartment3rdPartyCallCustomerSays"Excellent"At least90%QualityScoreTransferredto OnlineSupportCalledAdvisory2 MinuteWarning*COMET*Newloan/RefinanceInquiryCustomerSays"Wow"CalledInsuranceDepartmentCustomerYells atYouCalledLanguageLine(Transperfect)UsedCATToolCallerPlacedyou onHoldSystemIssuesUsedAdminToolUsedChaseAnswersCalled TaxDepartmentCalledEscalationsScheduledFollow-UpWithCustomer10 onCSAT

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Gave a Compliment
  2. Back to Back Calls
  3. Call Drops
  4. Wrong Department
  5. 3rd Party Call
  6. Customer Says "Excellent"
  7. At least 90% Quality Score
  8. Transferred to Online Support
  9. Called Advisory
  10. 2 Minute Warning *COMET*
  11. New loan/Refinance Inquiry
  12. Customer Says "Wow"
  13. Called Insurance Department
  14. Customer Yells at You
  15. Called Language Line (Transperfect)
  16. Used CAT Tool
  17. Caller Placed you on Hold
  18. System Issues
  19. Used Admin Tool
  20. Used Chase Answers
  21. Called Tax Department
  22. Called Escalations
  23. Scheduled Follow-Up With Customer
  24. 10 on CSAT