At least90%QualityScoreCallerPlacedyou onHoldCustomerGave aCompliment3rdPartyCallCalledEscalationsWrongDepartmentCallDropsCustomerYells atYouBack toBackCallsCustomerSays"Wow"CalledLanguageLine(Transperfect)Transferredto OnlineSupport2 MinuteWarning*COMET*Newloan/RefinanceInquiryUsedCATToolUsedChaseAnswers10 onCSATCustomerSays"Excellent"Called TaxDepartmentSystemIssuesUsedAdminToolScheduledFollow-UpWithCustomerCalledAdvisoryCalledInsuranceDepartmentAt least90%QualityScoreCallerPlacedyou onHoldCustomerGave aCompliment3rdPartyCallCalledEscalationsWrongDepartmentCallDropsCustomerYells atYouBack toBackCallsCustomerSays"Wow"CalledLanguageLine(Transperfect)Transferredto OnlineSupport2 MinuteWarning*COMET*Newloan/RefinanceInquiryUsedCATToolUsedChaseAnswers10 onCSATCustomerSays"Excellent"Called TaxDepartmentSystemIssuesUsedAdminToolScheduledFollow-UpWithCustomerCalledAdvisoryCalledInsuranceDepartment

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. At least 90% Quality Score
  2. Caller Placed you on Hold
  3. Customer Gave a Compliment
  4. 3rd Party Call
  5. Called Escalations
  6. Wrong Department
  7. Call Drops
  8. Customer Yells at You
  9. Back to Back Calls
  10. Customer Says "Wow"
  11. Called Language Line (Transperfect)
  12. Transferred to Online Support
  13. 2 Minute Warning *COMET*
  14. New loan/Refinance Inquiry
  15. Used CAT Tool
  16. Used Chase Answers
  17. 10 on CSAT
  18. Customer Says "Excellent"
  19. Called Tax Department
  20. System Issues
  21. Used Admin Tool
  22. Scheduled Follow-Up With Customer
  23. Called Advisory
  24. Called Insurance Department