Transferredto OnlineSupportCallDropsCallerPlacedyou onHoldNewloan/RefinanceInquiryBack toBackCallsCustomerSays"Wow"At least90%QualityScoreCustomerSays"Excellent"CalledAdvisory10 onCSATUsedCATToolScheduledFollow-UpWithCustomer3rdPartyCallCalledEscalationsCalledInsuranceDepartmentCustomerYells atYouUsedAdminToolCalled TaxDepartment2 MinuteWarning*COMET*WrongDepartmentCalledLanguageLine(Transperfect)SystemIssuesUsedChaseAnswersCustomerGave aComplimentTransferredto OnlineSupportCallDropsCallerPlacedyou onHoldNewloan/RefinanceInquiryBack toBackCallsCustomerSays"Wow"At least90%QualityScoreCustomerSays"Excellent"CalledAdvisory10 onCSATUsedCATToolScheduledFollow-UpWithCustomer3rdPartyCallCalledEscalationsCalledInsuranceDepartmentCustomerYells atYouUsedAdminToolCalled TaxDepartment2 MinuteWarning*COMET*WrongDepartmentCalledLanguageLine(Transperfect)SystemIssuesUsedChaseAnswersCustomerGave aCompliment

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred to Online Support
  2. Call Drops
  3. Caller Placed you on Hold
  4. New loan/Refinance Inquiry
  5. Back to Back Calls
  6. Customer Says "Wow"
  7. At least 90% Quality Score
  8. Customer Says "Excellent"
  9. Called Advisory
  10. 10 on CSAT
  11. Used CAT Tool
  12. Scheduled Follow-Up With Customer
  13. 3rd Party Call
  14. Called Escalations
  15. Called Insurance Department
  16. Customer Yells at You
  17. Used Admin Tool
  18. Called Tax Department
  19. 2 Minute Warning *COMET*
  20. Wrong Department
  21. Called Language Line (Transperfect)
  22. System Issues
  23. Used Chase Answers
  24. Customer Gave a Compliment