3rdPartyCallCustomerSays"Excellent"CustomerYells atYouUsedCATToolSystemIssuesCalledInsuranceDepartmentCallDrops2 MinuteWarning*COMET*WrongDepartmentUsedChaseAnswersTransferredto OnlineSupportBack toBackCallsCalledAdvisoryCalledLanguageLine(Transperfect)Called TaxDepartmentNewloan/RefinanceInquiryAt least90%QualityScoreScheduledFollow-UpWithCustomerCustomerSays"Wow"CalledEscalationsUsedAdminTool10 onCSATCallerPlacedyou onHoldCustomerGave aCompliment3rdPartyCallCustomerSays"Excellent"CustomerYells atYouUsedCATToolSystemIssuesCalledInsuranceDepartmentCallDrops2 MinuteWarning*COMET*WrongDepartmentUsedChaseAnswersTransferredto OnlineSupportBack toBackCallsCalledAdvisoryCalledLanguageLine(Transperfect)Called TaxDepartmentNewloan/RefinanceInquiryAt least90%QualityScoreScheduledFollow-UpWithCustomerCustomerSays"Wow"CalledEscalationsUsedAdminTool10 onCSATCallerPlacedyou onHoldCustomerGave aCompliment

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3rd Party Call
  2. Customer Says "Excellent"
  3. Customer Yells at You
  4. Used CAT Tool
  5. System Issues
  6. Called Insurance Department
  7. Call Drops
  8. 2 Minute Warning *COMET*
  9. Wrong Department
  10. Used Chase Answers
  11. Transferred to Online Support
  12. Back to Back Calls
  13. Called Advisory
  14. Called Language Line (Transperfect)
  15. Called Tax Department
  16. New loan/Refinance Inquiry
  17. At least 90% Quality Score
  18. Scheduled Follow-Up With Customer
  19. Customer Says "Wow"
  20. Called Escalations
  21. Used Admin Tool
  22. 10 on CSAT
  23. Caller Placed you on Hold
  24. Customer Gave a Compliment