UsedCATToolUsedAdminToolScheduledFollow-UpWithCustomerTransferredto OnlineSupportCustomerSays"Excellent"CalledLanguageLine(Transperfect)Called TaxDepartmentSystemIssuesCustomerGave aComplimentWrongDepartmentCalledInsuranceDepartmentCallerPlacedyou onHoldBack toBackCalls10 onCSATCalledEscalationsUsedChaseAnswers3rdPartyCallCallDropsCalledAdvisoryCustomerYells atYouAt least90%QualityScoreCustomerSays"Wow"Newloan/RefinanceInquiry2 MinuteWarning*COMET*UsedCATToolUsedAdminToolScheduledFollow-UpWithCustomerTransferredto OnlineSupportCustomerSays"Excellent"CalledLanguageLine(Transperfect)Called TaxDepartmentSystemIssuesCustomerGave aComplimentWrongDepartmentCalledInsuranceDepartmentCallerPlacedyou onHoldBack toBackCalls10 onCSATCalledEscalationsUsedChaseAnswers3rdPartyCallCallDropsCalledAdvisoryCustomerYells atYouAt least90%QualityScoreCustomerSays"Wow"Newloan/RefinanceInquiry2 MinuteWarning*COMET*

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used CAT Tool
  2. Used Admin Tool
  3. Scheduled Follow-Up With Customer
  4. Transferred to Online Support
  5. Customer Says "Excellent"
  6. Called Language Line (Transperfect)
  7. Called Tax Department
  8. System Issues
  9. Customer Gave a Compliment
  10. Wrong Department
  11. Called Insurance Department
  12. Caller Placed you on Hold
  13. Back to Back Calls
  14. 10 on CSAT
  15. Called Escalations
  16. Used Chase Answers
  17. 3rd Party Call
  18. Call Drops
  19. Called Advisory
  20. Customer Yells at You
  21. At least 90% Quality Score
  22. Customer Says "Wow"
  23. New loan/Refinance Inquiry
  24. 2 Minute Warning *COMET*