Membercalling dueto dependentaging out (21or 26)Addressupdate - nocrosswalkneededMemberrequestsfuturetermMemberwants tochangeplansMember wantsdental for onlysome coveredmembers, notallMemberwants toadd aspouseMember madea mistake ontheir form andneeds tocorrect itMemberchecking ifwe've gottentheirapp/formMembermoving fromDirect toFFE or viceversaWA DirectmembercallsAddressupdate -crosswalkneededMemberwants toadddentalApplicantwants toenroll but hasno QE/QE isexpiredMemberrequestsretroterminationMemberwants toremovechild(ren)Memberwants toremovedentalApplicantwants tochangeeffectivedateMembersubmittedIOE appProspectivemember'sapp isexpiredMemberwants toaddnewbornMemberwants toremovespouseMemberreceived abookkeeperemail/letterParent wantsto apply forchild-onlycoverageMemberwants tovoid perfree lookMembermoved OOA- termaccountMembercalling dueto dependentaging out (21or 26)Addressupdate - nocrosswalkneededMemberrequestsfuturetermMemberwants tochangeplansMember wantsdental for onlysome coveredmembers, notallMemberwants toadd aspouseMember madea mistake ontheir form andneeds tocorrect itMemberchecking ifwe've gottentheirapp/formMembermoving fromDirect toFFE or viceversaWA DirectmembercallsAddressupdate -crosswalkneededMemberwants toadddentalApplicantwants toenroll but hasno QE/QE isexpiredMemberrequestsretroterminationMemberwants toremovechild(ren)Memberwants toremovedentalApplicantwants tochangeeffectivedateMembersubmittedIOE appProspectivemember'sapp isexpiredMemberwants toaddnewbornMemberwants toremovespouseMemberreceived abookkeeperemail/letterParent wantsto apply forchild-onlycoverageMemberwants tovoid perfree lookMembermoved OOA- termaccount

Direct LOB Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Member calling due to dependent aging out (21 or 26)
  2. Address update - no crosswalk needed
  3. Member requests future term
  4. Member wants to change plans
  5. Member wants dental for only some covered members, not all
  6. Member wants to add a spouse
  7. Member made a mistake on their form and needs to correct it
  8. Member checking if we've gotten their app/form
  9. Member moving from Direct to FFE or vice versa
  10. WA Direct member calls
  11. Address update - crosswalk needed
  12. Member wants to add dental
  13. Applicant wants to enroll but has no QE/QE is expired
  14. Member requests retro termination
  15. Member wants to remove child(ren)
  16. Member wants to remove dental
  17. Applicant wants to change effective date
  18. Member submitted IOE app
  19. Prospective member's app is expired
  20. Member wants to add newborn
  21. Member wants to remove spouse
  22. Member received a bookkeeper email/letter
  23. Parent wants to apply for child-only coverage
  24. Member wants to void per free look
  25. Member moved OOA - term account