Applicantwants toenroll but hasno QE/QE isexpiredApplicantwants tochangeeffectivedateMemberwants toadddentalMemberwants toremovechild(ren)Memberwants tovoid perfree lookMembermoved OOA- termaccountMember madea mistake ontheir form andneeds tocorrect itMember wantsdental for onlysome coveredmembers, notallWA DirectmembercallsMemberchecking ifwe've gottentheirapp/formMembersubmittedIOE appMemberreceived abookkeeperemail/letterMembercalling dueto dependentaging out (21or 26)Memberwants toremovespouseMemberrequestsretroterminationMembermoving fromDirect toFFE or viceversaMemberrequestsfuturetermProspectivemember'sapp isexpiredParent wantsto apply forchild-onlycoverageMemberwants toadd aspouseMemberwants toremovedentalAddressupdate -crosswalkneededMemberwants tochangeplansAddressupdate - nocrosswalkneededMemberwants toaddnewbornApplicantwants toenroll but hasno QE/QE isexpiredApplicantwants tochangeeffectivedateMemberwants toadddentalMemberwants toremovechild(ren)Memberwants tovoid perfree lookMembermoved OOA- termaccountMember madea mistake ontheir form andneeds tocorrect itMember wantsdental for onlysome coveredmembers, notallWA DirectmembercallsMemberchecking ifwe've gottentheirapp/formMembersubmittedIOE appMemberreceived abookkeeperemail/letterMembercalling dueto dependentaging out (21or 26)Memberwants toremovespouseMemberrequestsretroterminationMembermoving fromDirect toFFE or viceversaMemberrequestsfuturetermProspectivemember'sapp isexpiredParent wantsto apply forchild-onlycoverageMemberwants toadd aspouseMemberwants toremovedentalAddressupdate -crosswalkneededMemberwants tochangeplansAddressupdate - nocrosswalkneededMemberwants toaddnewborn

Direct LOB Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Applicant wants to enroll but has no QE/QE is expired
  2. Applicant wants to change effective date
  3. Member wants to add dental
  4. Member wants to remove child(ren)
  5. Member wants to void per free look
  6. Member moved OOA - term account
  7. Member made a mistake on their form and needs to correct it
  8. Member wants dental for only some covered members, not all
  9. WA Direct member calls
  10. Member checking if we've gotten their app/form
  11. Member submitted IOE app
  12. Member received a bookkeeper email/letter
  13. Member calling due to dependent aging out (21 or 26)
  14. Member wants to remove spouse
  15. Member requests retro termination
  16. Member moving from Direct to FFE or vice versa
  17. Member requests future term
  18. Prospective member's app is expired
  19. Parent wants to apply for child-only coverage
  20. Member wants to add a spouse
  21. Member wants to remove dental
  22. Address update - crosswalk needed
  23. Member wants to change plans
  24. Address update - no crosswalk needed
  25. Member wants to add newborn