Local line caller asks for 3 or more people Used keywords to create case correctly Call for Lori Spence Call for Linda Leverson Call for Angie Jones Call from Jessica Kim Escalate case to mgmt Successfully create case on EPS line Explain can't give out extensions Call from Aaron Williams Help Self Service during their break Find contact w/ only first name Doesn't have Case ID # Find contact for customer w/ no info Transfer call to someone in call center Create case with 3 repeating numbers Requeue case for correct provider Follow correct procedures for Unlisted Ask for main # and get all other info first Transfer call to executive Create case for Matrix. 2 Cases on One Call Ask for assistance in group IM Update case when VM not available Local line caller asks for 3 or more people Used keywords to create case correctly Call for Lori Spence Call for Linda Leverson Call for Angie Jones Call from Jessica Kim Escalate case to mgmt Successfully create case on EPS line Explain can't give out extensions Call from Aaron Williams Help Self Service during their break Find contact w/ only first name Doesn't have Case ID # Find contact for customer w/ no info Transfer call to someone in call center Create case with 3 repeating numbers Requeue case for correct provider Follow correct procedures for Unlisted Ask for main # and get all other info first Transfer call to executive Create case for Matrix. 2 Cases on One Call Ask for assistance in group IM Update case when VM not available
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Local line caller asks for 3 or more people
Used keywords to create case correctly
Call for Lori Spence
Call for Linda Leverson
Call for Angie Jones
Call from Jessica Kim
Escalate case to mgmt
Successfully create case on EPS line
Explain can't give out extensions
Call from Aaron Williams
Help Self Service during their break
Find contact w/ only first name
Doesn't have Case ID #
Find contact for customer w/ no info
Transfer call to someone in call center
Create case with 3 repeating numbers
Requeue case for correct provider
Follow correct procedures for Unlisted
Ask for main # and get all other info first
Transfer call to executive
Create case for Matrix.
2 Cases on One Call
Ask for assistance in group IM
Update case when VM not available