Escalatecase tomgmtCall forAngieJonesTransfercall toexecutiveFindcontact w/only firstnameCreatecase forMatrix.2 Caseson OneCallHelp SelfServiceduringtheir breakDoesn'thaveCase ID #Call forLindaLeversonFindcontact forcustomerw/ no infoRequeuecase forcorrectproviderAsk forassistancein groupIMAsk formain # andget all otherinfo firstLocal linecaller asksfor 3 or morepeopleExplaincan't giveoutextensionsCall forLoriSpenceTransfercall tosomeone incall centerFollowcorrectproceduresfor UnlistedCreatecase with 3repeatingnumbersUsedkeywords tocreate casecorrectlyCall fromJessicaKimCall fromAaronWilliamsUpdatecase whenVM notavailableSuccessfullycreate caseon EPS lineEscalatecase tomgmtCall forAngieJonesTransfercall toexecutiveFindcontact w/only firstnameCreatecase forMatrix.2 Caseson OneCallHelp SelfServiceduringtheir breakDoesn'thaveCase ID #Call forLindaLeversonFindcontact forcustomerw/ no infoRequeuecase forcorrectproviderAsk forassistancein groupIMAsk formain # andget all otherinfo firstLocal linecaller asksfor 3 or morepeopleExplaincan't giveoutextensionsCall forLoriSpenceTransfercall tosomeone incall centerFollowcorrectproceduresfor UnlistedCreatecase with 3repeatingnumbersUsedkeywords tocreate casecorrectlyCall fromJessicaKimCall fromAaronWilliamsUpdatecase whenVM notavailableSuccessfullycreate caseon EPS line

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate case to mgmt
  2. Call for Angie Jones
  3. Transfer call to executive
  4. Find contact w/ only first name
  5. Create case for Matrix.
  6. 2 Cases on One Call
  7. Help Self Service during their break
  8. Doesn't have Case ID #
  9. Call for Linda Leverson
  10. Find contact for customer w/ no info
  11. Requeue case for correct provider
  12. Ask for assistance in group IM
  13. Ask for main # and get all other info first
  14. Local line caller asks for 3 or more people
  15. Explain can't give out extensions
  16. Call for Lori Spence
  17. Transfer call to someone in call center
  18. Follow correct procedures for Unlisted
  19. Create case with 3 repeating numbers
  20. Used keywords to create case correctly
  21. Call from Jessica Kim
  22. Call from Aaron Williams
  23. Update case when VM not available
  24. Successfully create case on EPS line