Escalate case to mgmt Call for Angie Jones Transfer call to executive Find contact w/ only first name Create case for Matrix. 2 Cases on One Call Help Self Service during their break Doesn't have Case ID # Call for Linda Leverson Find contact for customer w/ no info Requeue case for correct provider Ask for assistance in group IM Ask for main # and get all other info first Local line caller asks for 3 or more people Explain can't give out extensions Call for Lori Spence Transfer call to someone in call center Follow correct procedures for Unlisted Create case with 3 repeating numbers Used keywords to create case correctly Call from Jessica Kim Call from Aaron Williams Update case when VM not available Successfully create case on EPS line Escalate case to mgmt Call for Angie Jones Transfer call to executive Find contact w/ only first name Create case for Matrix. 2 Cases on One Call Help Self Service during their break Doesn't have Case ID # Call for Linda Leverson Find contact for customer w/ no info Requeue case for correct provider Ask for assistance in group IM Ask for main # and get all other info first Local line caller asks for 3 or more people Explain can't give out extensions Call for Lori Spence Transfer call to someone in call center Follow correct procedures for Unlisted Create case with 3 repeating numbers Used keywords to create case correctly Call from Jessica Kim Call from Aaron Williams Update case when VM not available Successfully create case on EPS line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Escalate case to mgmt
Call for Angie Jones
Transfer call to executive
Find contact w/ only first name
Create case for Matrix.
2 Cases on One Call
Help Self Service during their break
Doesn't have Case ID #
Call for Linda Leverson
Find contact for customer w/ no info
Requeue case for correct provider
Ask for assistance in group IM
Ask for main # and get all other info first
Local line caller asks for 3 or more people
Explain can't give out extensions
Call for Lori Spence
Transfer call to someone in call center
Follow correct procedures for Unlisted
Create case with 3 repeating numbers
Used keywords to create case correctly
Call from Jessica Kim
Call from Aaron Williams
Update case when VM not available
Successfully create case on EPS line