Escalatecase tomgmtSuccessfullycreate caseon EPS lineTransfercall tosomeone incall centerCreatecase with 3repeatingnumbersCall fromAaronWilliamsFollowcorrectproceduresfor UnlistedCall forAngieJonesAsk forassistancein groupIMCall forLindaLeversonAsk formain # andget all otherinfo firstRequeuecase forcorrectproviderFindcontact w/only firstnameUpdatecase whenVM notavailableHelp SelfServiceduringtheir breakLocal linecaller asksfor 3 or morepeopleUsedkeywords tocreate casecorrectlyFindcontact forcustomerw/ no info2 Caseson OneCallTransfercall toexecutiveCreatecase forMatrix.Doesn'thaveCase ID #Call forLoriSpenceExplaincan't giveoutextensionsCall fromJessicaKimEscalatecase tomgmtSuccessfullycreate caseon EPS lineTransfercall tosomeone incall centerCreatecase with 3repeatingnumbersCall fromAaronWilliamsFollowcorrectproceduresfor UnlistedCall forAngieJonesAsk forassistancein groupIMCall forLindaLeversonAsk formain # andget all otherinfo firstRequeuecase forcorrectproviderFindcontact w/only firstnameUpdatecase whenVM notavailableHelp SelfServiceduringtheir breakLocal linecaller asksfor 3 or morepeopleUsedkeywords tocreate casecorrectlyFindcontact forcustomerw/ no info2 Caseson OneCallTransfercall toexecutiveCreatecase forMatrix.Doesn'thaveCase ID #Call forLoriSpenceExplaincan't giveoutextensionsCall fromJessicaKim

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate case to mgmt
  2. Successfully create case on EPS line
  3. Transfer call to someone in call center
  4. Create case with 3 repeating numbers
  5. Call from Aaron Williams
  6. Follow correct procedures for Unlisted
  7. Call for Angie Jones
  8. Ask for assistance in group IM
  9. Call for Linda Leverson
  10. Ask for main # and get all other info first
  11. Requeue case for correct provider
  12. Find contact w/ only first name
  13. Update case when VM not available
  14. Help Self Service during their break
  15. Local line caller asks for 3 or more people
  16. Used keywords to create case correctly
  17. Find contact for customer w/ no info
  18. 2 Cases on One Call
  19. Transfer call to executive
  20. Create case for Matrix.
  21. Doesn't have Case ID #
  22. Call for Lori Spence
  23. Explain can't give out extensions
  24. Call from Jessica Kim