Call from Aaron Williams Escalate case to mgmt Used keywords to create case correctly Help Self Service during their break Follow correct procedures for Unlisted 2 Cases on One Call Local line caller asks for 3 or more people Explain can't give out extensions Find contact w/ only first name Create case for Matrix. Transfer call to executive Doesn't have Case ID # Requeue case for correct provider Call for Linda Leverson Call for Lori Spence Ask for assistance in group IM Call from Jessica Kim Call for Angie Jones Create case with 3 repeating numbers Find contact for customer w/ no info Transfer call to someone in call center Ask for main # and get all other info first Successfully create case on EPS line Update case when VM not available Call from Aaron Williams Escalate case to mgmt Used keywords to create case correctly Help Self Service during their break Follow correct procedures for Unlisted 2 Cases on One Call Local line caller asks for 3 or more people Explain can't give out extensions Find contact w/ only first name Create case for Matrix. Transfer call to executive Doesn't have Case ID # Requeue case for correct provider Call for Linda Leverson Call for Lori Spence Ask for assistance in group IM Call from Jessica Kim Call for Angie Jones Create case with 3 repeating numbers Find contact for customer w/ no info Transfer call to someone in call center Ask for main # and get all other info first Successfully create case on EPS line Update case when VM not available
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call from Aaron Williams
Escalate case to mgmt
Used keywords to create case correctly
Help Self Service during their break
Follow correct procedures for Unlisted
2 Cases on One Call
Local line caller asks for 3 or more people
Explain can't give out extensions
Find contact w/ only first name
Create case for Matrix.
Transfer call to executive
Doesn't have Case ID #
Requeue case for correct provider
Call for Linda Leverson
Call for Lori Spence
Ask for assistance in group IM
Call from Jessica Kim
Call for Angie Jones
Create case with 3 repeating numbers
Find contact for customer w/ no info
Transfer call to someone in call center
Ask for main # and get all other info first
Successfully create case on EPS line
Update case when VM not available