Create case with 3 repeating numbers Successfully create case on EPS line 2 Cases on One Call Transfer call to someone in call center Call from Jessica Kim Ask for assistance in group IM Call for Linda Leverson Explain can't give out extensions Follow correct procedures for Unlisted Doesn't have Case ID # Help Self Service during their break Transfer call to executive Find contact for customer w/ no info Create case for Matrix. Update case when VM not available Requeue case for correct provider Ask for main # and get all other info first Find contact w/ only first name Call from Aaron Williams Local line caller asks for 3 or more people Used keywords to create case correctly Call for Lori Spence Escalate case to mgmt Call for Angie Jones Create case with 3 repeating numbers Successfully create case on EPS line 2 Cases on One Call Transfer call to someone in call center Call from Jessica Kim Ask for assistance in group IM Call for Linda Leverson Explain can't give out extensions Follow correct procedures for Unlisted Doesn't have Case ID # Help Self Service during their break Transfer call to executive Find contact for customer w/ no info Create case for Matrix. Update case when VM not available Requeue case for correct provider Ask for main # and get all other info first Find contact w/ only first name Call from Aaron Williams Local line caller asks for 3 or more people Used keywords to create case correctly Call for Lori Spence Escalate case to mgmt Call for Angie Jones
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Create case with 3 repeating numbers
Successfully create case on EPS line
2 Cases on One Call
Transfer call to someone in call center
Call from Jessica Kim
Ask for assistance in group IM
Call for Linda Leverson
Explain can't give out extensions
Follow correct procedures for Unlisted
Doesn't have Case ID #
Help Self Service during their break
Transfer call to executive
Find contact for customer w/ no info
Create case for Matrix.
Update case when VM not available
Requeue case for correct provider
Ask for main # and get all other info first
Find contact w/ only first name
Call from Aaron Williams
Local line caller asks for 3 or more people
Used keywords to create case correctly
Call for Lori Spence
Escalate case to mgmt
Call for Angie Jones