Ask forassistancein groupIMCall forLindaLeversonCall forAngieJonesTransfercall tosomeone incall centerFindcontact forcustomerw/ no infoTransfercall toexecutiveLocal linecaller asksfor 3 or morepeopleSuccessfullycreate caseon EPS lineUsedkeywords tocreate casecorrectlyCreatecase forMatrix.Createcase with 3repeatingnumbersAsk formain # andget all otherinfo firstHelp SelfServiceduringtheir breakRequeuecase forcorrectproviderEscalatecase tomgmtUpdatecase whenVM notavailableFindcontact w/only firstnameCall fromAaronWilliamsFollowcorrectproceduresfor UnlistedDoesn'thaveCase ID #Call fromJessicaKimCall forLoriSpence2 Caseson OneCallExplaincan't giveoutextensionsAsk forassistancein groupIMCall forLindaLeversonCall forAngieJonesTransfercall tosomeone incall centerFindcontact forcustomerw/ no infoTransfercall toexecutiveLocal linecaller asksfor 3 or morepeopleSuccessfullycreate caseon EPS lineUsedkeywords tocreate casecorrectlyCreatecase forMatrix.Createcase with 3repeatingnumbersAsk formain # andget all otherinfo firstHelp SelfServiceduringtheir breakRequeuecase forcorrectproviderEscalatecase tomgmtUpdatecase whenVM notavailableFindcontact w/only firstnameCall fromAaronWilliamsFollowcorrectproceduresfor UnlistedDoesn'thaveCase ID #Call fromJessicaKimCall forLoriSpence2 Caseson OneCallExplaincan't giveoutextensions

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for assistance in group IM
  2. Call for Linda Leverson
  3. Call for Angie Jones
  4. Transfer call to someone in call center
  5. Find contact for customer w/ no info
  6. Transfer call to executive
  7. Local line caller asks for 3 or more people
  8. Successfully create case on EPS line
  9. Used keywords to create case correctly
  10. Create case for Matrix.
  11. Create case with 3 repeating numbers
  12. Ask for main # and get all other info first
  13. Help Self Service during their break
  14. Requeue case for correct provider
  15. Escalate case to mgmt
  16. Update case when VM not available
  17. Find contact w/ only first name
  18. Call from Aaron Williams
  19. Follow correct procedures for Unlisted
  20. Doesn't have Case ID #
  21. Call from Jessica Kim
  22. Call for Lori Spence
  23. 2 Cases on One Call
  24. Explain can't give out extensions