Call forLoriSpenceSuccessfullycreate caseon EPS lineEscalatecase tomgmtCreatecase with 3repeatingnumbersRequeuecase forcorrectproviderCreatecase forMatrix.Ask formain # andget all otherinfo firstDoesn'thaveCase ID #Ask forassistancein groupIMUpdatecase whenVM notavailableUsedkeywords tocreate casecorrectlyFindcontact forcustomerw/ no infoLocal linecaller asksfor 3 or morepeopleHelp SelfServiceduringtheir breakExplaincan't giveoutextensionsTransfercall tosomeone incall centerFollowcorrectproceduresfor UnlistedTransfercall toexecutiveCall forLindaLeversonCall fromJessicaKim2 Caseson OneCallCall forAngieJonesCall fromAaronWilliamsFindcontact w/only firstnameCall forLoriSpenceSuccessfullycreate caseon EPS lineEscalatecase tomgmtCreatecase with 3repeatingnumbersRequeuecase forcorrectproviderCreatecase forMatrix.Ask formain # andget all otherinfo firstDoesn'thaveCase ID #Ask forassistancein groupIMUpdatecase whenVM notavailableUsedkeywords tocreate casecorrectlyFindcontact forcustomerw/ no infoLocal linecaller asksfor 3 or morepeopleHelp SelfServiceduringtheir breakExplaincan't giveoutextensionsTransfercall tosomeone incall centerFollowcorrectproceduresfor UnlistedTransfercall toexecutiveCall forLindaLeversonCall fromJessicaKim2 Caseson OneCallCall forAngieJonesCall fromAaronWilliamsFindcontact w/only firstname

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call for Lori Spence
  2. Successfully create case on EPS line
  3. Escalate case to mgmt
  4. Create case with 3 repeating numbers
  5. Requeue case for correct provider
  6. Create case for Matrix.
  7. Ask for main # and get all other info first
  8. Doesn't have Case ID #
  9. Ask for assistance in group IM
  10. Update case when VM not available
  11. Used keywords to create case correctly
  12. Find contact for customer w/ no info
  13. Local line caller asks for 3 or more people
  14. Help Self Service during their break
  15. Explain can't give out extensions
  16. Transfer call to someone in call center
  17. Follow correct procedures for Unlisted
  18. Transfer call to executive
  19. Call for Linda Leverson
  20. Call from Jessica Kim
  21. 2 Cases on One Call
  22. Call for Angie Jones
  23. Call from Aaron Williams
  24. Find contact w/ only first name