Local linecaller asksfor 3 or morepeopleCreatecase forMatrix.Call forAngieJonesCall forLoriSpenceExplaincan't giveoutextensionsAsk forassistancein groupIM2 Caseson OneCallDoesn'thaveCase ID #Findcontact w/only firstnameFindcontact forcustomerw/ no infoHelp SelfServiceduringtheir breakCall fromAaronWilliamsCall fromJessicaKimUpdatecase whenVM notavailableTransfercall tosomeone incall centerTransfercall toexecutiveSuccessfullycreate caseon EPS lineFollowcorrectproceduresfor UnlistedCreatecase with 3repeatingnumbersUsedkeywords tocreate casecorrectlyRequeuecase forcorrectproviderCall forLindaLeversonEscalatecase tomgmtAsk formain # andget all otherinfo firstLocal linecaller asksfor 3 or morepeopleCreatecase forMatrix.Call forAngieJonesCall forLoriSpenceExplaincan't giveoutextensionsAsk forassistancein groupIM2 Caseson OneCallDoesn'thaveCase ID #Findcontact w/only firstnameFindcontact forcustomerw/ no infoHelp SelfServiceduringtheir breakCall fromAaronWilliamsCall fromJessicaKimUpdatecase whenVM notavailableTransfercall tosomeone incall centerTransfercall toexecutiveSuccessfullycreate caseon EPS lineFollowcorrectproceduresfor UnlistedCreatecase with 3repeatingnumbersUsedkeywords tocreate casecorrectlyRequeuecase forcorrectproviderCall forLindaLeversonEscalatecase tomgmtAsk formain # andget all otherinfo first

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Local line caller asks for 3 or more people
  2. Create case for Matrix.
  3. Call for Angie Jones
  4. Call for Lori Spence
  5. Explain can't give out extensions
  6. Ask for assistance in group IM
  7. 2 Cases on One Call
  8. Doesn't have Case ID #
  9. Find contact w/ only first name
  10. Find contact for customer w/ no info
  11. Help Self Service during their break
  12. Call from Aaron Williams
  13. Call from Jessica Kim
  14. Update case when VM not available
  15. Transfer call to someone in call center
  16. Transfer call to executive
  17. Successfully create case on EPS line
  18. Follow correct procedures for Unlisted
  19. Create case with 3 repeating numbers
  20. Used keywords to create case correctly
  21. Requeue case for correct provider
  22. Call for Linda Leverson
  23. Escalate case to mgmt
  24. Ask for main # and get all other info first