Updatecase whenVM notavailableAsk formain # andget all otherinfo firstCall fromJessicaKim2 Caseson OneCallCall forLoriSpenceDoesn'thaveCase ID #Call forAngieJonesFindcontact w/only firstnameCreatecase with 3repeatingnumbersCall forLindaLeversonCall fromAaronWilliamsLocal linecaller asksfor 3 or morepeopleSuccessfullycreate caseon EPS lineTransfercall toexecutiveTransfercall tosomeone incall centerRequeuecase forcorrectproviderFindcontact forcustomerw/ no infoAsk forassistancein groupIMCreatecase forMatrix.Usedkeywords tocreate casecorrectlyFollowcorrectproceduresfor UnlistedEscalatecase tomgmtExplaincan't giveoutextensionsHelp SelfServiceduringtheir breakUpdatecase whenVM notavailableAsk formain # andget all otherinfo firstCall fromJessicaKim2 Caseson OneCallCall forLoriSpenceDoesn'thaveCase ID #Call forAngieJonesFindcontact w/only firstnameCreatecase with 3repeatingnumbersCall forLindaLeversonCall fromAaronWilliamsLocal linecaller asksfor 3 or morepeopleSuccessfullycreate caseon EPS lineTransfercall toexecutiveTransfercall tosomeone incall centerRequeuecase forcorrectproviderFindcontact forcustomerw/ no infoAsk forassistancein groupIMCreatecase forMatrix.Usedkeywords tocreate casecorrectlyFollowcorrectproceduresfor UnlistedEscalatecase tomgmtExplaincan't giveoutextensionsHelp SelfServiceduringtheir break

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update case when VM not available
  2. Ask for main # and get all other info first
  3. Call from Jessica Kim
  4. 2 Cases on One Call
  5. Call for Lori Spence
  6. Doesn't have Case ID #
  7. Call for Angie Jones
  8. Find contact w/ only first name
  9. Create case with 3 repeating numbers
  10. Call for Linda Leverson
  11. Call from Aaron Williams
  12. Local line caller asks for 3 or more people
  13. Successfully create case on EPS line
  14. Transfer call to executive
  15. Transfer call to someone in call center
  16. Requeue case for correct provider
  17. Find contact for customer w/ no info
  18. Ask for assistance in group IM
  19. Create case for Matrix.
  20. Used keywords to create case correctly
  21. Follow correct procedures for Unlisted
  22. Escalate case to mgmt
  23. Explain can't give out extensions
  24. Help Self Service during their break