Updatecase whenVM notavailableCall forLoriSpenceFollowcorrectproceduresfor UnlistedEscalatecase tomgmtTransfercall toexecutiveCall forLindaLeversonCall fromAaronWilliamsHelp SelfServiceduringtheir breakAsk forassistancein groupIMLocal linecaller asksfor 3 or morepeopleDoesn'thaveCase ID #Successfullycreate caseon EPS line2 Caseson OneCallRequeuecase forcorrectproviderTransfercall tosomeone incall centerExplaincan't giveoutextensionsUsedkeywords tocreate casecorrectlyCreatecase with 3repeatingnumbersCall forAngieJonesCall fromJessicaKimCreatecase forMatrix.Findcontact w/only firstnameAsk formain # andget all otherinfo firstFindcontact forcustomerw/ no infoUpdatecase whenVM notavailableCall forLoriSpenceFollowcorrectproceduresfor UnlistedEscalatecase tomgmtTransfercall toexecutiveCall forLindaLeversonCall fromAaronWilliamsHelp SelfServiceduringtheir breakAsk forassistancein groupIMLocal linecaller asksfor 3 or morepeopleDoesn'thaveCase ID #Successfullycreate caseon EPS line2 Caseson OneCallRequeuecase forcorrectproviderTransfercall tosomeone incall centerExplaincan't giveoutextensionsUsedkeywords tocreate casecorrectlyCreatecase with 3repeatingnumbersCall forAngieJonesCall fromJessicaKimCreatecase forMatrix.Findcontact w/only firstnameAsk formain # andget all otherinfo firstFindcontact forcustomerw/ no info

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update case when VM not available
  2. Call for Lori Spence
  3. Follow correct procedures for Unlisted
  4. Escalate case to mgmt
  5. Transfer call to executive
  6. Call for Linda Leverson
  7. Call from Aaron Williams
  8. Help Self Service during their break
  9. Ask for assistance in group IM
  10. Local line caller asks for 3 or more people
  11. Doesn't have Case ID #
  12. Successfully create case on EPS line
  13. 2 Cases on One Call
  14. Requeue case for correct provider
  15. Transfer call to someone in call center
  16. Explain can't give out extensions
  17. Used keywords to create case correctly
  18. Create case with 3 repeating numbers
  19. Call for Angie Jones
  20. Call from Jessica Kim
  21. Create case for Matrix.
  22. Find contact w/ only first name
  23. Ask for main # and get all other info first
  24. Find contact for customer w/ no info