Local line caller asks for 3 or more people Create case for Matrix. Call for Angie Jones Call for Lori Spence Explain can't give out extensions Ask for assistance in group IM 2 Cases on One Call Doesn't have Case ID # Find contact w/ only first name Find contact for customer w/ no info Help Self Service during their break Call from Aaron Williams Call from Jessica Kim Update case when VM not available Transfer call to someone in call center Transfer call to executive Successfully create case on EPS line Follow correct procedures for Unlisted Create case with 3 repeating numbers Used keywords to create case correctly Requeue case for correct provider Call for Linda Leverson Escalate case to mgmt Ask for main # and get all other info first Local line caller asks for 3 or more people Create case for Matrix. Call for Angie Jones Call for Lori Spence Explain can't give out extensions Ask for assistance in group IM 2 Cases on One Call Doesn't have Case ID # Find contact w/ only first name Find contact for customer w/ no info Help Self Service during their break Call from Aaron Williams Call from Jessica Kim Update case when VM not available Transfer call to someone in call center Transfer call to executive Successfully create case on EPS line Follow correct procedures for Unlisted Create case with 3 repeating numbers Used keywords to create case correctly Requeue case for correct provider Call for Linda Leverson Escalate case to mgmt Ask for main # and get all other info first
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Local line caller asks for 3 or more people
Create case for Matrix.
Call for Angie Jones
Call for Lori Spence
Explain can't give out extensions
Ask for assistance in group IM
2 Cases on One Call
Doesn't have Case ID #
Find contact w/ only first name
Find contact for customer w/ no info
Help Self Service during their break
Call from Aaron Williams
Call from Jessica Kim
Update case when VM not available
Transfer call to someone in call center
Transfer call to executive
Successfully create case on EPS line
Follow correct procedures for Unlisted
Create case with 3 repeating numbers
Used keywords to create case correctly
Requeue case for correct provider
Call for Linda Leverson
Escalate case to mgmt
Ask for main # and get all other info first