Update case when VM not available Call for Lori Spence Follow correct procedures for Unlisted Escalate case to mgmt Transfer call to executive Call for Linda Leverson Call from Aaron Williams Help Self Service during their break Ask for assistance in group IM Local line caller asks for 3 or more people Doesn't have Case ID # Successfully create case on EPS line 2 Cases on One Call Requeue case for correct provider Transfer call to someone in call center Explain can't give out extensions Used keywords to create case correctly Create case with 3 repeating numbers Call for Angie Jones Call from Jessica Kim Create case for Matrix. Find contact w/ only first name Ask for main # and get all other info first Find contact for customer w/ no info Update case when VM not available Call for Lori Spence Follow correct procedures for Unlisted Escalate case to mgmt Transfer call to executive Call for Linda Leverson Call from Aaron Williams Help Self Service during their break Ask for assistance in group IM Local line caller asks for 3 or more people Doesn't have Case ID # Successfully create case on EPS line 2 Cases on One Call Requeue case for correct provider Transfer call to someone in call center Explain can't give out extensions Used keywords to create case correctly Create case with 3 repeating numbers Call for Angie Jones Call from Jessica Kim Create case for Matrix. Find contact w/ only first name Ask for main # and get all other info first Find contact for customer w/ no info
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Update case when VM not available
Call for Lori Spence
Follow correct procedures for Unlisted
Escalate case to mgmt
Transfer call to executive
Call for Linda Leverson
Call from Aaron Williams
Help Self Service during their break
Ask for assistance in group IM
Local line caller asks for 3 or more people
Doesn't have Case ID #
Successfully create case on EPS line
2 Cases on One Call
Requeue case for correct provider
Transfer call to someone in call center
Explain can't give out extensions
Used keywords to create case correctly
Create case with 3 repeating numbers
Call for Angie Jones
Call from Jessica Kim
Create case for Matrix.
Find contact w/ only first name
Ask for main # and get all other info first
Find contact for customer w/ no info