Createcase forMatrix.Doesn'thaveCase ID #Ask forassistancein groupIMFollowcorrectproceduresfor UnlistedSuccessfullycreate caseon EPS lineCall fromJessicaKimCall forAngieJonesAsk formain # andget all otherinfo firstTransfercall tosomeone incall centerExplaincan't giveoutextensionsHelp SelfServiceduringtheir breakRequeuecase forcorrectproviderEscalatecase tomgmtFindcontact w/only firstnameCreatecase with 3repeatingnumbersCall forLoriSpenceCall fromAaronWilliamsCall forLindaLeversonLocal linecaller asksfor 3 or morepeopleUpdatecase whenVM notavailableUsedkeywords tocreate casecorrectly2 Caseson OneCallFindcontact forcustomerw/ no infoTransfercall toexecutiveCreatecase forMatrix.Doesn'thaveCase ID #Ask forassistancein groupIMFollowcorrectproceduresfor UnlistedSuccessfullycreate caseon EPS lineCall fromJessicaKimCall forAngieJonesAsk formain # andget all otherinfo firstTransfercall tosomeone incall centerExplaincan't giveoutextensionsHelp SelfServiceduringtheir breakRequeuecase forcorrectproviderEscalatecase tomgmtFindcontact w/only firstnameCreatecase with 3repeatingnumbersCall forLoriSpenceCall fromAaronWilliamsCall forLindaLeversonLocal linecaller asksfor 3 or morepeopleUpdatecase whenVM notavailableUsedkeywords tocreate casecorrectly2 Caseson OneCallFindcontact forcustomerw/ no infoTransfercall toexecutive

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create case for Matrix.
  2. Doesn't have Case ID #
  3. Ask for assistance in group IM
  4. Follow correct procedures for Unlisted
  5. Successfully create case on EPS line
  6. Call from Jessica Kim
  7. Call for Angie Jones
  8. Ask for main # and get all other info first
  9. Transfer call to someone in call center
  10. Explain can't give out extensions
  11. Help Self Service during their break
  12. Requeue case for correct provider
  13. Escalate case to mgmt
  14. Find contact w/ only first name
  15. Create case with 3 repeating numbers
  16. Call for Lori Spence
  17. Call from Aaron Williams
  18. Call for Linda Leverson
  19. Local line caller asks for 3 or more people
  20. Update case when VM not available
  21. Used keywords to create case correctly
  22. 2 Cases on One Call
  23. Find contact for customer w/ no info
  24. Transfer call to executive