Local linecaller asksfor 3 or morepeopleUsedkeywords tocreate casecorrectlyCall forLoriSpenceCall forLindaLeversonCall forAngieJonesCall fromJessicaKimEscalatecase tomgmtSuccessfullycreate caseon EPS lineExplaincan't giveoutextensionsCall fromAaronWilliamsHelp SelfServiceduringtheir breakFindcontact w/only firstnameDoesn'thaveCase ID #Findcontact forcustomerw/ no infoTransfercall tosomeone incall centerCreatecase with 3repeatingnumbersRequeuecase forcorrectproviderFollowcorrectproceduresfor UnlistedAsk formain # andget all otherinfo firstTransfercall toexecutiveCreatecase forMatrix.2 Caseson OneCallAsk forassistancein groupIMUpdatecase whenVM notavailableLocal linecaller asksfor 3 or morepeopleUsedkeywords tocreate casecorrectlyCall forLoriSpenceCall forLindaLeversonCall forAngieJonesCall fromJessicaKimEscalatecase tomgmtSuccessfullycreate caseon EPS lineExplaincan't giveoutextensionsCall fromAaronWilliamsHelp SelfServiceduringtheir breakFindcontact w/only firstnameDoesn'thaveCase ID #Findcontact forcustomerw/ no infoTransfercall tosomeone incall centerCreatecase with 3repeatingnumbersRequeuecase forcorrectproviderFollowcorrectproceduresfor UnlistedAsk formain # andget all otherinfo firstTransfercall toexecutiveCreatecase forMatrix.2 Caseson OneCallAsk forassistancein groupIMUpdatecase whenVM notavailable

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Local line caller asks for 3 or more people
  2. Used keywords to create case correctly
  3. Call for Lori Spence
  4. Call for Linda Leverson
  5. Call for Angie Jones
  6. Call from Jessica Kim
  7. Escalate case to mgmt
  8. Successfully create case on EPS line
  9. Explain can't give out extensions
  10. Call from Aaron Williams
  11. Help Self Service during their break
  12. Find contact w/ only first name
  13. Doesn't have Case ID #
  14. Find contact for customer w/ no info
  15. Transfer call to someone in call center
  16. Create case with 3 repeating numbers
  17. Requeue case for correct provider
  18. Follow correct procedures for Unlisted
  19. Ask for main # and get all other info first
  20. Transfer call to executive
  21. Create case for Matrix.
  22. 2 Cases on One Call
  23. Ask for assistance in group IM
  24. Update case when VM not available