Escalatecase tomgmt2 Caseson OneCallCreatecase with 3repeatingnumbersCreatecase forMatrix.Findcontact w/only firstnameSuccessfullycreate caseon EPS lineTransfercall toexecutiveFollowcorrectproceduresfor UnlistedCall forAngieJonesCall fromAaronWilliamsLocal linecaller asksfor 3 or morepeopleTransfercall tosomeone incall centerUpdatecase whenVM notavailableAsk forassistancein groupIMCall forLindaLeversonUsedkeywords tocreate casecorrectlyExplaincan't giveoutextensionsFindcontact forcustomerw/ no infoRequeuecase forcorrectproviderCall fromJessicaKimDoesn'thaveCase ID #Call forLoriSpenceHelp SelfServiceduringtheir breakAsk formain # andget all otherinfo firstEscalatecase tomgmt2 Caseson OneCallCreatecase with 3repeatingnumbersCreatecase forMatrix.Findcontact w/only firstnameSuccessfullycreate caseon EPS lineTransfercall toexecutiveFollowcorrectproceduresfor UnlistedCall forAngieJonesCall fromAaronWilliamsLocal linecaller asksfor 3 or morepeopleTransfercall tosomeone incall centerUpdatecase whenVM notavailableAsk forassistancein groupIMCall forLindaLeversonUsedkeywords tocreate casecorrectlyExplaincan't giveoutextensionsFindcontact forcustomerw/ no infoRequeuecase forcorrectproviderCall fromJessicaKimDoesn'thaveCase ID #Call forLoriSpenceHelp SelfServiceduringtheir breakAsk formain # andget all otherinfo first

Call Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate case to mgmt
  2. 2 Cases on One Call
  3. Create case with 3 repeating numbers
  4. Create case for Matrix.
  5. Find contact w/ only first name
  6. Successfully create case on EPS line
  7. Transfer call to executive
  8. Follow correct procedures for Unlisted
  9. Call for Angie Jones
  10. Call from Aaron Williams
  11. Local line caller asks for 3 or more people
  12. Transfer call to someone in call center
  13. Update case when VM not available
  14. Ask for assistance in group IM
  15. Call for Linda Leverson
  16. Used keywords to create case correctly
  17. Explain can't give out extensions
  18. Find contact for customer w/ no info
  19. Requeue case for correct provider
  20. Call from Jessica Kim
  21. Doesn't have Case ID #
  22. Call for Lori Spence
  23. Help Self Service during their break
  24. Ask for main # and get all other info first