This bingo card has a free space and 24 words: Call from Aaron Williams, Doesn't have Case ID #, Used keywords to create case correctly, Requeue case for correct provider, Create case with 3 repeating numbers, Ask for assistance in group IM, Ask for main # and get all other info first, Local line caller asks for 3 or more people, Follow correct procedures for Unlisted, Escalate case to mgmt, Create case for Matrix., Find contact for customer w/ no info, Call from Jessica Kim, Successfully create case on EPS line, 2 Cases on One Call, Call for Linda Leverson, Explain can't give out extensions, Call for Lori Spence, Help Self Service during their break, Call for Angie Jones, Update case when VM not available, Transfer call to someone in call center, Find contact w/ only first name and Transfer call to executive.
Further Bingo | PCNA Customer Service Week 2015 | 911 Desk | Reception Scenarios | Baby Team Bingo
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