Sent self-serviceresourceReassuredcustomerUsed "sothat"statement topromotevalue"I willreturn in xminutes"Usedpowerwordsthree timesEducatedabout pricematchpolicyOffered tofindalternativeitemFree!Usedcustomer'snamethree times"How areyou doingtoday?"ExpressedempathyFoundanswer inKB articleRecappedconversation;"Today wewere ableto..."Used "Iunderstand"statementOfferedHDPPAsked forclarificationbeforeofferingsolutionOffered toplaceorder forcustomerSent self-serviceresourceReassuredcustomerUsed "sothat"statement topromotevalue"I willreturn in xminutes"Usedpowerwordsthree timesEducatedabout pricematchpolicyOffered tofindalternativeitemFree!Usedcustomer'snamethree times"How areyou doingtoday?"ExpressedempathyFoundanswer inKB articleRecappedconversation;"Today wewere ableto..."Used "Iunderstand"statementOfferedHDPPAsked forclarificationbeforeofferingsolutionOffered toplaceorder forcustomer

June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent self-service resource
  2. Reassured customer
  3. Used "so that" statement to promote value
  4. "I will return in x minutes"
  5. Used power words three times
  6. Educated about price match policy
  7. Offered to find alternative item
  8. Free!
  9. Used customer's name three times
  10. "How are you doing today?"
  11. Expressed empathy
  12. Found answer in KB article
  13. Recapped conversation; "Today we were able to..."
  14. Used "I understand" statement
  15. Offered HDPP
  16. Asked for clarification before offering solution
  17. Offered to place order for customer