Free!Offered tofindalternativeitemRecappedconversation;"Today wewere ableto..."ExpressedempathyUsedcustomer'snamethree timesReassuredcustomer"How areyou doingtoday?"Used "sothat"statement topromotevalueEducatedabout pricematchpolicyUsed "Iunderstand"statementFoundanswer inKB articleAsked forclarificationbeforeofferingsolution"I willreturn in xminutes"Usedpowerwordsthree timesOffered toplaceorder forcustomerSent self-serviceresourceOfferedHDPPFree!Offered tofindalternativeitemRecappedconversation;"Today wewere ableto..."ExpressedempathyUsedcustomer'snamethree timesReassuredcustomer"How areyou doingtoday?"Used "sothat"statement topromotevalueEducatedabout pricematchpolicyUsed "Iunderstand"statementFoundanswer inKB articleAsked forclarificationbeforeofferingsolution"I willreturn in xminutes"Usedpowerwordsthree timesOffered toplaceorder forcustomerSent self-serviceresourceOfferedHDPP

June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Offered to find alternative item
  3. Recapped conversation; "Today we were able to..."
  4. Expressed empathy
  5. Used customer's name three times
  6. Reassured customer
  7. "How are you doing today?"
  8. Used "so that" statement to promote value
  9. Educated about price match policy
  10. Used "I understand" statement
  11. Found answer in KB article
  12. Asked for clarification before offering solution
  13. "I will return in x minutes"
  14. Used power words three times
  15. Offered to place order for customer
  16. Sent self-service resource
  17. Offered HDPP