Educatedabout pricematchpolicy"How areyou doingtoday?"ExpressedempathyRecappedconversation;"Today wewere ableto..."Used "Iunderstand"statementReassuredcustomerOffered toplaceorder forcustomerUsedcustomer'snamethree times"I willreturn in xminutes"Offered tofindalternativeitemUsed "sothat"statement topromotevalueOfferedHDPPFree!Asked forclarificationbeforeofferingsolutionSent self-serviceresourceFoundanswer inKB articleUsedpowerwordsthree timesEducatedabout pricematchpolicy"How areyou doingtoday?"ExpressedempathyRecappedconversation;"Today wewere ableto..."Used "Iunderstand"statementReassuredcustomerOffered toplaceorder forcustomerUsedcustomer'snamethree times"I willreturn in xminutes"Offered tofindalternativeitemUsed "sothat"statement topromotevalueOfferedHDPPFree!Asked forclarificationbeforeofferingsolutionSent self-serviceresourceFoundanswer inKB articleUsedpowerwordsthree times

June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educated about price match policy
  2. "How are you doing today?"
  3. Expressed empathy
  4. Recapped conversation; "Today we were able to..."
  5. Used "I understand" statement
  6. Reassured customer
  7. Offered to place order for customer
  8. Used customer's name three times
  9. "I will return in x minutes"
  10. Offered to find alternative item
  11. Used "so that" statement to promote value
  12. Offered HDPP
  13. Free!
  14. Asked for clarification before offering solution
  15. Sent self-service resource
  16. Found answer in KB article
  17. Used power words three times