June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Asked for clarification before offering solution
2. Used "I understand" statement
3. Used customer's name three times
4. Used "so that" statement to promote value
5. Reassured customer
6. Offered HDPP
7. Found answer in KB article
8. Sent self-service resource
9. "I will return in x minutes"
10. Offered to find alternative item
11. Offered to place order for customer
12. Educated about price match policy
13. Free!
14. "How are you doing today?"
15. Used power words three times
16. Recapped conversation; "Today we were able to..."
17. Expressed empathy