June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Asked for clarification before offering solution
2. Used "so that" statement to promote value
3. "How are you doing today?"
4. Free!
5. Educated about price match policy
6. Sent self-service resource
7. Recapped conversation; "Today we were able to..."
8. "I will return in x minutes"
9. Offered to find alternative item
10. Expressed empathy
11. Used customer's name three times
12. Reassured customer
13. Offered HDPP
14. Offered to place order for customer
15. Found answer in KB article
16. Used "I understand" statement
17. Used power words three times