June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "How are you doing today?"
2. Asked for clarification before offering solution
3. Expressed empathy
4. Offered HDPP
5. Used power words three times
6. "I will return in x minutes"
7. Recapped conversation; "Today we were able to..."
8. Used customer's name three times
9. Used "I understand" statement
10. Educated about price match policy
11. Used "so that" statement to promote value
12. Offered to place order for customer
13. Offered to find alternative item
14. Free!
15. Reassured customer
16. Found answer in KB article
17. Sent self-service resource