Educatedabout pricematchpolicyFree!ExpressedempathySent self-serviceresourceReassuredcustomerUsedpowerwordsthree timesOfferedHDPP"How areyou doingtoday?"Used "sothat"statement topromotevalueFoundanswer inKB articleRecappedconversation;"Today wewere ableto...""I willreturn in xminutes"Used "Iunderstand"statementUsedcustomer'snamethree timesOffered toplaceorder forcustomerOffered tofindalternativeitemAsked forclarificationbeforeofferingsolutionEducatedabout pricematchpolicyFree!ExpressedempathySent self-serviceresourceReassuredcustomerUsedpowerwordsthree timesOfferedHDPP"How areyou doingtoday?"Used "sothat"statement topromotevalueFoundanswer inKB articleRecappedconversation;"Today wewere ableto...""I willreturn in xminutes"Used "Iunderstand"statementUsedcustomer'snamethree timesOffered toplaceorder forcustomerOffered tofindalternativeitemAsked forclarificationbeforeofferingsolution

June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educated about price match policy
  2. Free!
  3. Expressed empathy
  4. Sent self-service resource
  5. Reassured customer
  6. Used power words three times
  7. Offered HDPP
  8. "How are you doing today?"
  9. Used "so that" statement to promote value
  10. Found answer in KB article
  11. Recapped conversation; "Today we were able to..."
  12. "I will return in x minutes"
  13. Used "I understand" statement
  14. Used customer's name three times
  15. Offered to place order for customer
  16. Offered to find alternative item
  17. Asked for clarification before offering solution