June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Offered to find alternative item
2. Free!
3. Used power words three times
4. Sent self-service resource
5. Used "so that" statement to promote value
6. "I will return in x minutes"
7. Reassured customer
8. Asked for clarification before offering solution
9. Found answer in KB article
10. Used customer's name three times
11. Used "I understand" statement
12. Recapped conversation; "Today we were able to..."
13. Offered to place order for customer
14. Offered HDPP
15. Educated about price match policy
16. "How are you doing today?"
17. Expressed empathy