June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Reassured customer
2. Sent self-service resource
3. Offered to place order for customer
4. Used power words three times
5. Expressed empathy
6. Free!
7. Educated about price match policy
8. "How are you doing today?"
9. Offered to find alternative item
10. Asked for clarification before offering solution
11. Used customer's name three times
12. Found answer in KB article
13. Used "so that" statement to promote value
14. "I will return in x minutes"
15. Recapped conversation; "Today we were able to..."
16. Used "I understand" statement
17. Offered HDPP