ReassuredcustomerUsed "sothat"statement topromotevalueExpressedempathyUsedpowerwordsthree timesAsked forclarificationbeforeofferingsolutionOfferedHDPPUsed "Iunderstand"statementOffered toplaceorder forcustomerFree!Usedcustomer'snamethree timesEducatedabout pricematchpolicyRecappedconversation;"Today wewere ableto...""I willreturn in xminutes"Foundanswer inKB articleSent self-serviceresource"How areyou doingtoday?"Offered tofindalternativeitemReassuredcustomerUsed "sothat"statement topromotevalueExpressedempathyUsedpowerwordsthree timesAsked forclarificationbeforeofferingsolutionOfferedHDPPUsed "Iunderstand"statementOffered toplaceorder forcustomerFree!Usedcustomer'snamethree timesEducatedabout pricematchpolicyRecappedconversation;"Today wewere ableto...""I willreturn in xminutes"Foundanswer inKB articleSent self-serviceresource"How areyou doingtoday?"Offered tofindalternativeitem

June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reassured customer
  2. Used "so that" statement to promote value
  3. Expressed empathy
  4. Used power words three times
  5. Asked for clarification before offering solution
  6. Offered HDPP
  7. Used "I understand" statement
  8. Offered to place order for customer
  9. Free!
  10. Used customer's name three times
  11. Educated about price match policy
  12. Recapped conversation; "Today we were able to..."
  13. "I will return in x minutes"
  14. Found answer in KB article
  15. Sent self-service resource
  16. "How are you doing today?"
  17. Offered to find alternative item