June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Offered to find alternative item
2. Offered to place order for customer
3. Found answer in KB article
4. Used "so that" statement to promote value
5. Used customer's name three times
6. Educated about price match policy
7. Sent self-service resource
8. Used power words three times
9. Reassured customer
10. Free!
11. Offered HDPP
12. Asked for clarification before offering solution
13. "I will return in x minutes"
14. Recapped conversation; "Today we were able to..."
15. "How are you doing today?"
16. Used "I understand" statement
17. Expressed empathy