"How areyou doingtoday?"Recappedconversation;"Today wewere ableto..."Educatedabout pricematchpolicyOffered tofindalternativeitemUsedcustomer'snamethree timesReassuredcustomer"I willreturn in xminutes"Free!OfferedHDPPAsked forclarificationbeforeofferingsolutionFoundanswer inKB articleUsed "Iunderstand"statementExpressedempathyOffered toplaceorder forcustomerSent self-serviceresourceUsed "sothat"statement topromotevalueUsedpowerwordsthree times"How areyou doingtoday?"Recappedconversation;"Today wewere ableto..."Educatedabout pricematchpolicyOffered tofindalternativeitemUsedcustomer'snamethree timesReassuredcustomer"I willreturn in xminutes"Free!OfferedHDPPAsked forclarificationbeforeofferingsolutionFoundanswer inKB articleUsed "Iunderstand"statementExpressedempathyOffered toplaceorder forcustomerSent self-serviceresourceUsed "sothat"statement topromotevalueUsedpowerwordsthree times

June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "How are you doing today?"
  2. Recapped conversation; "Today we were able to..."
  3. Educated about price match policy
  4. Offered to find alternative item
  5. Used customer's name three times
  6. Reassured customer
  7. "I will return in x minutes"
  8. Free!
  9. Offered HDPP
  10. Asked for clarification before offering solution
  11. Found answer in KB article
  12. Used "I understand" statement
  13. Expressed empathy
  14. Offered to place order for customer
  15. Sent self-service resource
  16. Used "so that" statement to promote value
  17. Used power words three times