Free!Educatedabout pricematchpolicy"I willreturn in xminutes"Recappedconversation;"Today wewere ableto..."Offered toplaceorder forcustomerOfferedHDPPSent self-serviceresourceOffered tofindalternativeitemAsked forclarificationbeforeofferingsolutionUsedcustomer'snamethree timesReassuredcustomerExpressedempathyUsed "sothat"statement topromotevalueUsedpowerwordsthree timesFoundanswer inKB article"How areyou doingtoday?"Used "Iunderstand"statementFree!Educatedabout pricematchpolicy"I willreturn in xminutes"Recappedconversation;"Today wewere ableto..."Offered toplaceorder forcustomerOfferedHDPPSent self-serviceresourceOffered tofindalternativeitemAsked forclarificationbeforeofferingsolutionUsedcustomer'snamethree timesReassuredcustomerExpressedempathyUsed "sothat"statement topromotevalueUsedpowerwordsthree timesFoundanswer inKB article"How areyou doingtoday?"Used "Iunderstand"statement

June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Educated about price match policy
  3. "I will return in x minutes"
  4. Recapped conversation; "Today we were able to..."
  5. Offered to place order for customer
  6. Offered HDPP
  7. Sent self-service resource
  8. Offered to find alternative item
  9. Asked for clarification before offering solution
  10. Used customer's name three times
  11. Reassured customer
  12. Expressed empathy
  13. Used "so that" statement to promote value
  14. Used power words three times
  15. Found answer in KB article
  16. "How are you doing today?"
  17. Used "I understand" statement