ExpressedempathyUsed "Iunderstand"statementFree!Usedcustomer'snamethree timesEducatedabout pricematchpolicyOfferedHDPPReassuredcustomerAsked forclarificationbeforeofferingsolutionOffered toplaceorder forcustomerFoundanswer inKB article"I willreturn in xminutes"Recappedconversation;"Today wewere ableto..."Offered tofindalternativeitem"How areyou doingtoday?"Used "sothat"statement topromotevalueSent self-serviceresourceUsedpowerwordsthree timesExpressedempathyUsed "Iunderstand"statementFree!Usedcustomer'snamethree timesEducatedabout pricematchpolicyOfferedHDPPReassuredcustomerAsked forclarificationbeforeofferingsolutionOffered toplaceorder forcustomerFoundanswer inKB article"I willreturn in xminutes"Recappedconversation;"Today wewere ableto..."Offered tofindalternativeitem"How areyou doingtoday?"Used "sothat"statement topromotevalueSent self-serviceresourceUsedpowerwordsthree times

June HD Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expressed empathy
  2. Used "I understand" statement
  3. Free!
  4. Used customer's name three times
  5. Educated about price match policy
  6. Offered HDPP
  7. Reassured customer
  8. Asked for clarification before offering solution
  9. Offered to place order for customer
  10. Found answer in KB article
  11. "I will return in x minutes"
  12. Recapped conversation; "Today we were able to..."
  13. Offered to find alternative item
  14. "How are you doing today?"
  15. Used "so that" statement to promote value
  16. Sent self-service resource
  17. Used power words three times