This bingo card has 17 words: Free!, Offered to place order for customer, Offered to find alternative item, Used customer's name three times, Used power words three times, Used "so that" statement to promote value, "How are you doing today?", Recapped conversation; "Today we were able to...", Expressed empathy, Used "I understand" statement, Reassured customer, "I will return in x minutes", Asked for clarification before offering solution, Sent self-service resource, Offered HDPP, Educated about price match policy and Found answer in KB article.
Team D Dory | LTSA Incentive! | LTSA Incentive! | Call Observations #2 | ROAD MAP BINGO
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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