BranchclosurementionThreatensto leaveComputerilliterateScamtextCustomermentionshow muchmoney theyhaveComparedto anotherbankComplaintSystemcrashesComethrough toyou inerror"I don't doonlinebanking"(unprompted)Onlinebankingdetails resetcall exceeds10 minutesTalks tosomeoneelse inbackgroundCustomerignoresgreetingRaisesfraud forcommonsubscriptionCustomermentionswait timesCustomermentionsageCallergetsnamewrongOpeningcall/enteringany silencewith"HELLO?"BlockedonlinebankingAsked torepeatnameLostcardDog barkingor childmakingnoiseWinninglotterynumbersCalling onbehalf ofsomeoneelseBranchclosurementionThreatensto leaveComputerilliterateScamtextCustomermentionshow muchmoney theyhaveComparedto anotherbankComplaintSystemcrashesComethrough toyou inerror"I don't doonlinebanking"(unprompted)Onlinebankingdetails resetcall exceeds10 minutesTalks tosomeoneelse inbackgroundCustomerignoresgreetingRaisesfraud forcommonsubscriptionCustomermentionswait timesCustomermentionsageCallergetsnamewrongOpeningcall/enteringany silencewith"HELLO?"BlockedonlinebankingAsked torepeatnameLostcardDog barkingor childmakingnoiseWinninglotterynumbersCalling onbehalf ofsomeoneelse

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Branch closure mention
  2. Threatens to leave
  3. Computer illiterate
  4. Scam text
  5. Customer mentions how much money they have
  6. Compared to another bank
  7. Complaint
  8. System crashes
  9. Come through to you in error
  10. "I don't do online banking" (unprompted)
  11. Online banking details reset call exceeds 10 minutes
  12. Talks to someone else in background
  13. Customer ignores greeting
  14. Raises fraud for common subscription
  15. Customer mentions wait times
  16. Customer mentions age
  17. Caller gets name wrong
  18. Opening call/entering any silence with "HELLO?"
  19. Blocked online banking
  20. Asked to repeat name
  21. Lost card
  22. Dog barking or child making noise
  23. Winning lottery numbers
  24. Calling on behalf of someone else