BlockedonlinebankingComplaintDog barkingor childmakingnoiseScamtextCustomermentionsageSystemcrashesCalling onbehalf ofsomeoneelseCustomermentionswait timesComethrough toyou inerrorCustomermentionshow muchmoney theyhaveAsked torepeatnameComputerilliterateRaisesfraud forcommonsubscriptionComparedto anotherbankCustomerignoresgreetingCallergetsnamewrongBranchclosurementionOpeningcall/enteringany silencewith"HELLO?"Onlinebankingdetails resetcall exceeds10 minutes"I don't doonlinebanking"(unprompted)Talks tosomeoneelse inbackgroundWinninglotterynumbersLostcardThreatensto leaveBlockedonlinebankingComplaintDog barkingor childmakingnoiseScamtextCustomermentionsageSystemcrashesCalling onbehalf ofsomeoneelseCustomermentionswait timesComethrough toyou inerrorCustomermentionshow muchmoney theyhaveAsked torepeatnameComputerilliterateRaisesfraud forcommonsubscriptionComparedto anotherbankCustomerignoresgreetingCallergetsnamewrongBranchclosurementionOpeningcall/enteringany silencewith"HELLO?"Onlinebankingdetails resetcall exceeds10 minutes"I don't doonlinebanking"(unprompted)Talks tosomeoneelse inbackgroundWinninglotterynumbersLostcardThreatensto leave

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Blocked online banking
  2. Complaint
  3. Dog barking or child making noise
  4. Scam text
  5. Customer mentions age
  6. System crashes
  7. Calling on behalf of someone else
  8. Customer mentions wait times
  9. Come through to you in error
  10. Customer mentions how much money they have
  11. Asked to repeat name
  12. Computer illiterate
  13. Raises fraud for common subscription
  14. Compared to another bank
  15. Customer ignores greeting
  16. Caller gets name wrong
  17. Branch closure mention
  18. Opening call/entering any silence with "HELLO?"
  19. Online banking details reset call exceeds 10 minutes
  20. "I don't do online banking" (unprompted)
  21. Talks to someone else in background
  22. Winning lottery numbers
  23. Lost card
  24. Threatens to leave