Customerignoresgreeting"I don't doonlinebanking"(unprompted)SystemcrashesComplaintCallergetsnamewrongCustomermentionsageBlockedonlinebankingOpeningcall/enteringany silencewith"HELLO?"ScamtextDog barkingor childmakingnoiseAsked torepeatnameWinninglotterynumbersLostcardComputerilliterateOnlinebankingdetails resetcall exceeds10 minutesRaisesfraud forcommonsubscriptionBranchclosurementionComparedto anotherbankCustomermentionswait timesCustomermentionshow muchmoney theyhaveCalling onbehalf ofsomeoneelseTalks tosomeoneelse inbackgroundComethrough toyou inerrorThreatensto leaveCustomerignoresgreeting"I don't doonlinebanking"(unprompted)SystemcrashesComplaintCallergetsnamewrongCustomermentionsageBlockedonlinebankingOpeningcall/enteringany silencewith"HELLO?"ScamtextDog barkingor childmakingnoiseAsked torepeatnameWinninglotterynumbersLostcardComputerilliterateOnlinebankingdetails resetcall exceeds10 minutesRaisesfraud forcommonsubscriptionBranchclosurementionComparedto anotherbankCustomermentionswait timesCustomermentionshow muchmoney theyhaveCalling onbehalf ofsomeoneelseTalks tosomeoneelse inbackgroundComethrough toyou inerrorThreatensto leave

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer ignores greeting
  2. "I don't do online banking" (unprompted)
  3. System crashes
  4. Complaint
  5. Caller gets name wrong
  6. Customer mentions age
  7. Blocked online banking
  8. Opening call/entering any silence with "HELLO?"
  9. Scam text
  10. Dog barking or child making noise
  11. Asked to repeat name
  12. Winning lottery numbers
  13. Lost card
  14. Computer illiterate
  15. Online banking details reset call exceeds 10 minutes
  16. Raises fraud for common subscription
  17. Branch closure mention
  18. Compared to another bank
  19. Customer mentions wait times
  20. Customer mentions how much money they have
  21. Calling on behalf of someone else
  22. Talks to someone else in background
  23. Come through to you in error
  24. Threatens to leave