Threatensto leaveAsked torepeatnameTalks tosomeoneelse inbackgroundComethrough toyou inerrorOpeningcall/enteringany silencewith"HELLO?"Comparedto anotherbankCustomermentionsageCallergetsnamewrongDog barkingor childmakingnoiseCustomerignoresgreeting"I don't doonlinebanking"(unprompted)ComputerilliterateSystemcrashesBlockedonlinebankingLostcardCustomermentionshow muchmoney theyhaveComplaintRaisesfraud forcommonsubscriptionCalling onbehalf ofsomeoneelseCustomermentionswait timesBranchclosurementionScamtextOnlinebankingdetails resetcall exceeds10 minutesWinninglotterynumbersThreatensto leaveAsked torepeatnameTalks tosomeoneelse inbackgroundComethrough toyou inerrorOpeningcall/enteringany silencewith"HELLO?"Comparedto anotherbankCustomermentionsageCallergetsnamewrongDog barkingor childmakingnoiseCustomerignoresgreeting"I don't doonlinebanking"(unprompted)ComputerilliterateSystemcrashesBlockedonlinebankingLostcardCustomermentionshow muchmoney theyhaveComplaintRaisesfraud forcommonsubscriptionCalling onbehalf ofsomeoneelseCustomermentionswait timesBranchclosurementionScamtextOnlinebankingdetails resetcall exceeds10 minutesWinninglotterynumbers

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Threatens to leave
  2. Asked to repeat name
  3. Talks to someone else in background
  4. Come through to you in error
  5. Opening call/entering any silence with "HELLO?"
  6. Compared to another bank
  7. Customer mentions age
  8. Caller gets name wrong
  9. Dog barking or child making noise
  10. Customer ignores greeting
  11. "I don't do online banking" (unprompted)
  12. Computer illiterate
  13. System crashes
  14. Blocked online banking
  15. Lost card
  16. Customer mentions how much money they have
  17. Complaint
  18. Raises fraud for common subscription
  19. Calling on behalf of someone else
  20. Customer mentions wait times
  21. Branch closure mention
  22. Scam text
  23. Online banking details reset call exceeds 10 minutes
  24. Winning lottery numbers