BranchclosurementionCustomermentionshow muchmoney theyhaveComparedto anotherbankComplaintComethrough toyou inerrorCustomerignoresgreetingRaisesfraud forcommonsubscriptionCustomermentionsage"I don't doonlinebanking"(unprompted)BlockedonlinebankingLostcardOpeningcall/enteringany silencewith"HELLO?"Talks tosomeoneelse inbackgroundCustomermentionswait timesCalling onbehalf ofsomeoneelseSystemcrashesComputerilliterateCallergetsnamewrongScamtextWinninglotterynumbersThreatensto leaveAsked torepeatnameDog barkingor childmakingnoiseOnlinebankingdetails resetcall exceeds10 minutesBranchclosurementionCustomermentionshow muchmoney theyhaveComparedto anotherbankComplaintComethrough toyou inerrorCustomerignoresgreetingRaisesfraud forcommonsubscriptionCustomermentionsage"I don't doonlinebanking"(unprompted)BlockedonlinebankingLostcardOpeningcall/enteringany silencewith"HELLO?"Talks tosomeoneelse inbackgroundCustomermentionswait timesCalling onbehalf ofsomeoneelseSystemcrashesComputerilliterateCallergetsnamewrongScamtextWinninglotterynumbersThreatensto leaveAsked torepeatnameDog barkingor childmakingnoiseOnlinebankingdetails resetcall exceeds10 minutes

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Branch closure mention
  2. Customer mentions how much money they have
  3. Compared to another bank
  4. Complaint
  5. Come through to you in error
  6. Customer ignores greeting
  7. Raises fraud for common subscription
  8. Customer mentions age
  9. "I don't do online banking" (unprompted)
  10. Blocked online banking
  11. Lost card
  12. Opening call/entering any silence with "HELLO?"
  13. Talks to someone else in background
  14. Customer mentions wait times
  15. Calling on behalf of someone else
  16. System crashes
  17. Computer illiterate
  18. Caller gets name wrong
  19. Scam text
  20. Winning lottery numbers
  21. Threatens to leave
  22. Asked to repeat name
  23. Dog barking or child making noise
  24. Online banking details reset call exceeds 10 minutes