CallergetsnamewrongOpeningcall/enteringany silencewith"HELLO?"CustomerignoresgreetingCalling onbehalf ofsomeoneelseComethrough toyou inerrorScamtextWinninglotterynumbersCustomermentionsageCustomermentionshow muchmoney theyhaveTalks tosomeoneelse inbackgroundComputerilliterateLostcard"I don't doonlinebanking"(unprompted)SystemcrashesBlockedonlinebankingComparedto anotherbankOnlinebankingdetails resetcall exceeds10 minutesCustomermentionswait timesRaisesfraud forcommonsubscriptionAsked torepeatnameThreatensto leaveBranchclosurementionDog barkingor childmakingnoiseComplaintCallergetsnamewrongOpeningcall/enteringany silencewith"HELLO?"CustomerignoresgreetingCalling onbehalf ofsomeoneelseComethrough toyou inerrorScamtextWinninglotterynumbersCustomermentionsageCustomermentionshow muchmoney theyhaveTalks tosomeoneelse inbackgroundComputerilliterateLostcard"I don't doonlinebanking"(unprompted)SystemcrashesBlockedonlinebankingComparedto anotherbankOnlinebankingdetails resetcall exceeds10 minutesCustomermentionswait timesRaisesfraud forcommonsubscriptionAsked torepeatnameThreatensto leaveBranchclosurementionDog barkingor childmakingnoiseComplaint

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Caller gets name wrong
  2. Opening call/entering any silence with "HELLO?"
  3. Customer ignores greeting
  4. Calling on behalf of someone else
  5. Come through to you in error
  6. Scam text
  7. Winning lottery numbers
  8. Customer mentions age
  9. Customer mentions how much money they have
  10. Talks to someone else in background
  11. Computer illiterate
  12. Lost card
  13. "I don't do online banking" (unprompted)
  14. System crashes
  15. Blocked online banking
  16. Compared to another bank
  17. Online banking details reset call exceeds 10 minutes
  18. Customer mentions wait times
  19. Raises fraud for common subscription
  20. Asked to repeat name
  21. Threatens to leave
  22. Branch closure mention
  23. Dog barking or child making noise
  24. Complaint