This bingo card has a free space and 24 words: Customer mentions age, Customer mentions wait times, System crashes, Customer mentions how much money they have, Threatens to leave, Compared to another bank, Branch closure mention, Complaint, Online banking details reset call exceeds 10 minutes, Customer ignores greeting, Caller gets name wrong, "I don't do online banking" (unprompted), Calling on behalf of someone else, Dog barking or child making noise, Come through to you in error, Raises fraud for common subscription, Computer illiterate, Talks to someone else in background, Lost card, Scam text, Blocked online banking, Opening call/entering any silence with "HELLO?", Asked to repeat name and Winning lottery numbers.
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