Set up 3customers withweb accesswho did nothave it beforeGet a newcustomer to set upa standing orderwith items they didnot previouslyhave on a S/OGet 2 orders fora product on theexpiring productreport from theintranetProactivelyupdate 5customers withupcomingexpiring/expiredcredit cardsMiss zerophonecalls forthe weekUpsell 1customeron glovesZeroRMAsonus forthe weekClean up 5undeliverable/bademails withcorrect contactinformationMaintain 78%or above fillrate (in stockitems) for oneor more weeksAccept 3LiveChats in aweekEnter over75 newquotelinesGet 5stars on alivechatsurveySub an orderwith FIS22110610MountingMediaGet a customerwho has neverordered on theweb to place anorder onlineGet acustomer toleave us aGoogleReviewSubstitute 4lines on aproduct supplyquote for instock itemsApply a priceincrease toMER 1250 onapplicablecustomer andget it to stickEnter over100orders in1 weekSubstitute 5 lines onlong term backorder(EX blood tubes, testtubes, pipette tips,items with more than2 month lead time)Upsell 1customeron ENIswabsProvide acustomer with aquote on an itemthey haven’tordered beforefrom a phone callMake asubstitution forany backorderedblood tube withone in stockUpdate 10pallet/no palletpreferences atship tomaintenanceConvert aquote YOUenteredusing QTOWizardSet up 3customers withweb accesswho did nothave it beforeGet a newcustomer to set upa standing orderwith items they didnot previouslyhave on a S/OGet 2 orders fora product on theexpiring productreport from theintranetProactivelyupdate 5customers withupcomingexpiring/expiredcredit cardsMiss zerophonecalls forthe weekUpsell 1customeron glovesZeroRMAsonus forthe weekClean up 5undeliverable/bademails withcorrect contactinformationMaintain 78%or above fillrate (in stockitems) for oneor more weeksAccept 3LiveChats in aweekEnter over75 newquotelinesGet 5stars on alivechatsurveySub an orderwith FIS22110610MountingMediaGet a customerwho has neverordered on theweb to place anorder onlineGet acustomer toleave us aGoogleReviewSubstitute 4lines on aproduct supplyquote for instock itemsApply a priceincrease toMER 1250 onapplicablecustomer andget it to stickEnter over100orders in1 weekSubstitute 5 lines onlong term backorder(EX blood tubes, testtubes, pipette tips,items with more than2 month lead time)Upsell 1customeron ENIswabsProvide acustomer with aquote on an itemthey haven’tordered beforefrom a phone callMake asubstitution forany backorderedblood tube withone in stockUpdate 10pallet/no palletpreferences atship tomaintenanceConvert aquote YOUenteredusing QTOWizard

Mercedes Scientific KPI BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up 3 customers with web access who did not have it before
  2. Get a new customer to set up a standing order with items they did not previously have on a S/O
  3. Get 2 orders for a product on the expiring product report from the intranet
  4. Proactively update 5 customers with upcoming expiring/expired credit cards
  5. Miss zero phone calls for the week
  6. Upsell 1 customer on gloves
  7. Zero RMAs onus for the week
  8. Clean up 5 undeliverable/bad emails with correct contact information
  9. Maintain 78% or above fill rate (in stock items) for one or more weeks
  10. Accept 3 Live Chats in a week
  11. Enter over 75 new quote lines
  12. Get 5 stars on a livechat survey
  13. Sub an order with FIS 22110610 Mounting Media
  14. Get a customer who has never ordered on the web to place an order online
  15. Get a customer to leave us a Google Review
  16. Substitute 4 lines on a product supply quote for in stock items
  17. Apply a price increase to MER 1250 on applicable customer and get it to stick
  18. Enter over 100 orders in 1 week
  19. Substitute 5 lines on long term backorder (EX blood tubes, test tubes, pipette tips, items with more than 2 month lead time)
  20. Upsell 1 customer on ENI swabs
  21. Provide a customer with a quote on an item they haven’t ordered before from a phone call
  22. Make a substitution for any backordered blood tube with one in stock
  23. Update 10 pallet/no pallet preferences at ship to maintenance
  24. Convert a quote YOU entered using QTO Wizard