Provide acustomer with aquote on an itemthey haven’tordered beforefrom a phone callApply a priceincrease toMER 1250 onapplicablecustomer andget it to stickGet a newcustomer to set upa standing orderwith items they didnot previouslyhave on a S/OEnter over100orders in1 weekMiss zerophonecalls forthe weekMake asubstitution forany backorderedblood tube withone in stockAccept 3LiveChats in aweekZeroRMAsonus forthe weekConvert aquote YOUenteredusing QTOWizardEnter over75 newquotelinesGet a customerwho has neverordered on theweb to place anorder onlineUpsell 1customeron ENIswabsGet acustomer toleave us aGoogleReviewUpsell 1customeron glovesUpdate 10pallet/no palletpreferences atship tomaintenanceGet 5stars on alivechatsurveySub an orderwith FIS22110610MountingMediaClean up 5undeliverable/bademails withcorrect contactinformationMaintain 78%or above fillrate (in stockitems) for oneor more weeksSubstitute 5 lines onlong term backorder(EX blood tubes, testtubes, pipette tips,items with more than2 month lead time)Substitute 4lines on aproduct supplyquote for instock itemsSet up 3customers withweb accesswho did nothave it beforeProactivelyupdate 5customers withupcomingexpiring/expiredcredit cardsGet 2 orders fora product on theexpiring productreport from theintranetProvide acustomer with aquote on an itemthey haven’tordered beforefrom a phone callApply a priceincrease toMER 1250 onapplicablecustomer andget it to stickGet a newcustomer to set upa standing orderwith items they didnot previouslyhave on a S/OEnter over100orders in1 weekMiss zerophonecalls forthe weekMake asubstitution forany backorderedblood tube withone in stockAccept 3LiveChats in aweekZeroRMAsonus forthe weekConvert aquote YOUenteredusing QTOWizardEnter over75 newquotelinesGet a customerwho has neverordered on theweb to place anorder onlineUpsell 1customeron ENIswabsGet acustomer toleave us aGoogleReviewUpsell 1customeron glovesUpdate 10pallet/no palletpreferences atship tomaintenanceGet 5stars on alivechatsurveySub an orderwith FIS22110610MountingMediaClean up 5undeliverable/bademails withcorrect contactinformationMaintain 78%or above fillrate (in stockitems) for oneor more weeksSubstitute 5 lines onlong term backorder(EX blood tubes, testtubes, pipette tips,items with more than2 month lead time)Substitute 4lines on aproduct supplyquote for instock itemsSet up 3customers withweb accesswho did nothave it beforeProactivelyupdate 5customers withupcomingexpiring/expiredcredit cardsGet 2 orders fora product on theexpiring productreport from theintranet

Mercedes Scientific KPI BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a customer with a quote on an item they haven’t ordered before from a phone call
  2. Apply a price increase to MER 1250 on applicable customer and get it to stick
  3. Get a new customer to set up a standing order with items they did not previously have on a S/O
  4. Enter over 100 orders in 1 week
  5. Miss zero phone calls for the week
  6. Make a substitution for any backordered blood tube with one in stock
  7. Accept 3 Live Chats in a week
  8. Zero RMAs onus for the week
  9. Convert a quote YOU entered using QTO Wizard
  10. Enter over 75 new quote lines
  11. Get a customer who has never ordered on the web to place an order online
  12. Upsell 1 customer on ENI swabs
  13. Get a customer to leave us a Google Review
  14. Upsell 1 customer on gloves
  15. Update 10 pallet/no pallet preferences at ship to maintenance
  16. Get 5 stars on a livechat survey
  17. Sub an order with FIS 22110610 Mounting Media
  18. Clean up 5 undeliverable/bad emails with correct contact information
  19. Maintain 78% or above fill rate (in stock items) for one or more weeks
  20. Substitute 5 lines on long term backorder (EX blood tubes, test tubes, pipette tips, items with more than 2 month lead time)
  21. Substitute 4 lines on a product supply quote for in stock items
  22. Set up 3 customers with web access who did not have it before
  23. Proactively update 5 customers with upcoming expiring/expired credit cards
  24. Get 2 orders for a product on the expiring product report from the intranet