ZeroRMAsonus forthe weekUpdate 10pallet/no palletpreferences atship tomaintenanceGet a newcustomer to set upa standing orderwith items they didnot previouslyhave on a S/OGet 2 orders fora product on theexpiring productreport from theintranetConvert aquote YOUenteredusing QTOWizardMiss zerophonecalls forthe weekMake asubstitution forany backorderedblood tube withone in stockAccept 3LiveChats in aweekGet acustomer toleave us aGoogleReviewUpsell 1customeron glovesSubstitute 5 lines onlong term backorder(EX blood tubes, testtubes, pipette tips,items with more than2 month lead time)Upsell 1customeron ENIswabsEnter over75 newquotelinesSet up 3customers withweb accesswho did nothave it beforeEnter over100orders in1 weekSubstitute 4lines on aproduct supplyquote for instock itemsGet 5stars on alivechatsurveyApply a priceincrease toMER 1250 onapplicablecustomer andget it to stickClean up 5undeliverable/bademails withcorrect contactinformationSub an orderwith FIS22110610MountingMediaGet a customerwho has neverordered on theweb to place anorder onlineProactivelyupdate 5customers withupcomingexpiring/expiredcredit cardsMaintain 78%or above fillrate (in stockitems) for oneor more weeksProvide acustomer with aquote on an itemthey haven’tordered beforefrom a phone callZeroRMAsonus forthe weekUpdate 10pallet/no palletpreferences atship tomaintenanceGet a newcustomer to set upa standing orderwith items they didnot previouslyhave on a S/OGet 2 orders fora product on theexpiring productreport from theintranetConvert aquote YOUenteredusing QTOWizardMiss zerophonecalls forthe weekMake asubstitution forany backorderedblood tube withone in stockAccept 3LiveChats in aweekGet acustomer toleave us aGoogleReviewUpsell 1customeron glovesSubstitute 5 lines onlong term backorder(EX blood tubes, testtubes, pipette tips,items with more than2 month lead time)Upsell 1customeron ENIswabsEnter over75 newquotelinesSet up 3customers withweb accesswho did nothave it beforeEnter over100orders in1 weekSubstitute 4lines on aproduct supplyquote for instock itemsGet 5stars on alivechatsurveyApply a priceincrease toMER 1250 onapplicablecustomer andget it to stickClean up 5undeliverable/bademails withcorrect contactinformationSub an orderwith FIS22110610MountingMediaGet a customerwho has neverordered on theweb to place anorder onlineProactivelyupdate 5customers withupcomingexpiring/expiredcredit cardsMaintain 78%or above fillrate (in stockitems) for oneor more weeksProvide acustomer with aquote on an itemthey haven’tordered beforefrom a phone call

Mercedes Scientific KPI BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero RMAs onus for the week
  2. Update 10 pallet/no pallet preferences at ship to maintenance
  3. Get a new customer to set up a standing order with items they did not previously have on a S/O
  4. Get 2 orders for a product on the expiring product report from the intranet
  5. Convert a quote YOU entered using QTO Wizard
  6. Miss zero phone calls for the week
  7. Make a substitution for any backordered blood tube with one in stock
  8. Accept 3 Live Chats in a week
  9. Get a customer to leave us a Google Review
  10. Upsell 1 customer on gloves
  11. Substitute 5 lines on long term backorder (EX blood tubes, test tubes, pipette tips, items with more than 2 month lead time)
  12. Upsell 1 customer on ENI swabs
  13. Enter over 75 new quote lines
  14. Set up 3 customers with web access who did not have it before
  15. Enter over 100 orders in 1 week
  16. Substitute 4 lines on a product supply quote for in stock items
  17. Get 5 stars on a livechat survey
  18. Apply a price increase to MER 1250 on applicable customer and get it to stick
  19. Clean up 5 undeliverable/bad emails with correct contact information
  20. Sub an order with FIS 22110610 Mounting Media
  21. Get a customer who has never ordered on the web to place an order online
  22. Proactively update 5 customers with upcoming expiring/expired credit cards
  23. Maintain 78% or above fill rate (in stock items) for one or more weeks
  24. Provide a customer with a quote on an item they haven’t ordered before from a phone call