Maintain 78%or above fillrate (in stockitems) for oneor more weeksClean up 5undeliverable/bademails withcorrect contactinformationMake asubstitution forany backorderedblood tube withone in stockSubstitute 5 lines onlong term backorder(EX blood tubes, testtubes, pipette tips,items with more than2 month lead time)Miss zerophonecalls forthe weekGet 2 orders fora product on theexpiring productreport from theintranetUpsell 1customeron glovesProvide acustomer with aquote on an itemthey haven’tordered beforefrom a phone callEnter over100orders in1 weekGet 5stars on alivechatsurveyGet a newcustomer to set upa standing orderwith items they didnot previouslyhave on a S/OApply a priceincrease toMER 1250 onapplicablecustomer andget it to stickAccept 3LiveChats in aweekSub an orderwith FIS22110610MountingMediaGet a customerwho has neverordered on theweb to place anorder onlineConvert aquote YOUenteredusing QTOWizardProactivelyupdate 5customers withupcomingexpiring/expiredcredit cardsEnter over75 newquotelinesSet up 3customers withweb accesswho did nothave it beforeUpdate 10pallet/no palletpreferences atship tomaintenanceGet acustomer toleave us aGoogleReviewZeroRMAsonus forthe weekSubstitute 4lines on aproduct supplyquote for instock itemsUpsell 1customeron ENIswabsMaintain 78%or above fillrate (in stockitems) for oneor more weeksClean up 5undeliverable/bademails withcorrect contactinformationMake asubstitution forany backorderedblood tube withone in stockSubstitute 5 lines onlong term backorder(EX blood tubes, testtubes, pipette tips,items with more than2 month lead time)Miss zerophonecalls forthe weekGet 2 orders fora product on theexpiring productreport from theintranetUpsell 1customeron glovesProvide acustomer with aquote on an itemthey haven’tordered beforefrom a phone callEnter over100orders in1 weekGet 5stars on alivechatsurveyGet a newcustomer to set upa standing orderwith items they didnot previouslyhave on a S/OApply a priceincrease toMER 1250 onapplicablecustomer andget it to stickAccept 3LiveChats in aweekSub an orderwith FIS22110610MountingMediaGet a customerwho has neverordered on theweb to place anorder onlineConvert aquote YOUenteredusing QTOWizardProactivelyupdate 5customers withupcomingexpiring/expiredcredit cardsEnter over75 newquotelinesSet up 3customers withweb accesswho did nothave it beforeUpdate 10pallet/no palletpreferences atship tomaintenanceGet acustomer toleave us aGoogleReviewZeroRMAsonus forthe weekSubstitute 4lines on aproduct supplyquote for instock itemsUpsell 1customeron ENIswabs

Mercedes Scientific KPI BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain 78% or above fill rate (in stock items) for one or more weeks
  2. Clean up 5 undeliverable/bad emails with correct contact information
  3. Make a substitution for any backordered blood tube with one in stock
  4. Substitute 5 lines on long term backorder (EX blood tubes, test tubes, pipette tips, items with more than 2 month lead time)
  5. Miss zero phone calls for the week
  6. Get 2 orders for a product on the expiring product report from the intranet
  7. Upsell 1 customer on gloves
  8. Provide a customer with a quote on an item they haven’t ordered before from a phone call
  9. Enter over 100 orders in 1 week
  10. Get 5 stars on a livechat survey
  11. Get a new customer to set up a standing order with items they did not previously have on a S/O
  12. Apply a price increase to MER 1250 on applicable customer and get it to stick
  13. Accept 3 Live Chats in a week
  14. Sub an order with FIS 22110610 Mounting Media
  15. Get a customer who has never ordered on the web to place an order online
  16. Convert a quote YOU entered using QTO Wizard
  17. Proactively update 5 customers with upcoming expiring/expired credit cards
  18. Enter over 75 new quote lines
  19. Set up 3 customers with web access who did not have it before
  20. Update 10 pallet/no pallet preferences at ship to maintenance
  21. Get a customer to leave us a Google Review
  22. Zero RMAs onus for the week
  23. Substitute 4 lines on a product supply quote for in stock items
  24. Upsell 1 customer on ENI swabs