CustomermentionsageTransactionover 2k(HRT) SystemissuesBranchclosurementionComparedto anotherbankComethroughin errorISAqueryBondqueryHolidayflagThreatensto leaveScamtextRaisingfraud forcommonsubscriptionOnlinebankingreset takesmore than10 minutesGreetingignoredComputerilliterateDog or childinbackgroundWinninglotterynumbers"I dont doonlinebanking"(unprompted)LostcardCalling onbehalf ofsomeoneComplaintDirectDebitindemnityOnlinebankingblockedWrongnameusedVoice IDenrolmentCustomermentionshow muchmoney theyhaveOpeningcall/enteringany silencewith"HELLO"Talking tosomeoneelse inbackgroundAsked torepeatnameGetcalled apet nameCustomermentionswait timesCustomermentionsageTransactionover 2k(HRT) SystemissuesBranchclosurementionComparedto anotherbankComethroughin errorISAqueryBondqueryHolidayflagThreatensto leaveScamtextRaisingfraud forcommonsubscriptionOnlinebankingreset takesmore than10 minutesGreetingignoredComputerilliterateDog or childinbackgroundWinninglotterynumbers"I dont doonlinebanking"(unprompted)LostcardCalling onbehalf ofsomeoneComplaintDirectDebitindemnityOnlinebankingblockedWrongnameusedVoice IDenrolmentCustomermentionshow muchmoney theyhaveOpeningcall/enteringany silencewith"HELLO"Talking tosomeoneelse inbackgroundAsked torepeatnameGetcalled apet nameCustomermentionswait times

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer mentions age
  2. Transaction over 2k (HRT)
  3. System issues
  4. Branch closure mention
  5. Compared to another bank
  6. Come through in error
  7. ISA query
  8. Bond query
  9. Holiday flag
  10. Threatens to leave
  11. Scam text
  12. Raising fraud for common subscription
  13. Online banking reset takes more than 10 minutes
  14. Greeting ignored
  15. Computer illiterate
  16. Dog or child in background
  17. Winning lottery numbers
  18. "I dont do online banking" (unprompted)
  19. Lost card
  20. Calling on behalf of someone
  21. Complaint
  22. Direct Debit indemnity
  23. Online banking blocked
  24. Wrong name used
  25. Voice ID enrolment
  26. Customer mentions how much money they have
  27. Opening call/entering any silence with "HELLO"
  28. Talking to someone else in background
  29. Asked to repeat name
  30. Get called a pet name
  31. Customer mentions wait times