BranchclosurementionOnlinebankingreset takesmore than10 minutesCustomermentionshow muchmoney theyhaveThreatensto leaveGetcalled apet nameOnlinebankingblockedGreetingignoredVoice IDenrolmentDirectDebitindemnityDog or childinbackgroundComputerilliterateTransactionover 2k(HRT) HolidayflagComplaintTalking tosomeoneelse inbackgroundLostcardBondqueryCalling onbehalf ofsomeoneAsked torepeatnameScamtextISAqueryCustomermentionswait timesWinninglotterynumbersComparedto anotherbankComethroughin error"I dont doonlinebanking"(unprompted)CustomermentionsageWrongnameusedRaisingfraud forcommonsubscriptionSystemissuesOpeningcall/enteringany silencewith"HELLO"BranchclosurementionOnlinebankingreset takesmore than10 minutesCustomermentionshow muchmoney theyhaveThreatensto leaveGetcalled apet nameOnlinebankingblockedGreetingignoredVoice IDenrolmentDirectDebitindemnityDog or childinbackgroundComputerilliterateTransactionover 2k(HRT) HolidayflagComplaintTalking tosomeoneelse inbackgroundLostcardBondqueryCalling onbehalf ofsomeoneAsked torepeatnameScamtextISAqueryCustomermentionswait timesWinninglotterynumbersComparedto anotherbankComethroughin error"I dont doonlinebanking"(unprompted)CustomermentionsageWrongnameusedRaisingfraud forcommonsubscriptionSystemissuesOpeningcall/enteringany silencewith"HELLO"

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Branch closure mention
  2. Online banking reset takes more than 10 minutes
  3. Customer mentions how much money they have
  4. Threatens to leave
  5. Get called a pet name
  6. Online banking blocked
  7. Greeting ignored
  8. Voice ID enrolment
  9. Direct Debit indemnity
  10. Dog or child in background
  11. Computer illiterate
  12. Transaction over 2k (HRT)
  13. Holiday flag
  14. Complaint
  15. Talking to someone else in background
  16. Lost card
  17. Bond query
  18. Calling on behalf of someone
  19. Asked to repeat name
  20. Scam text
  21. ISA query
  22. Customer mentions wait times
  23. Winning lottery numbers
  24. Compared to another bank
  25. Come through in error
  26. "I dont do online banking" (unprompted)
  27. Customer mentions age
  28. Wrong name used
  29. Raising fraud for common subscription
  30. System issues
  31. Opening call/entering any silence with "HELLO"