ScamtextBranchclosurementionISAqueryCustomermentionswait timesAsked torepeatnameThreatensto leaveCustomermentionshow muchmoney theyhaveHolidayflagOnlinebankingblockedDirectDebitindemnityComethroughin errorOnlinebankingreset takesmore than10 minutesTalking tosomeoneelse inbackgroundVoice IDenrolmentTransactionover 2k(HRT) "I dont doonlinebanking"(unprompted)Raisingfraud forcommonsubscriptionGetcalled apet nameComputerilliterateBondqueryWinninglotterynumbersWrongnameusedOpeningcall/enteringany silencewith"HELLO"SystemissuesDog or childinbackgroundCustomermentionsageComparedto anotherbankCalling onbehalf ofsomeoneLostcardComplaintGreetingignoredScamtextBranchclosurementionISAqueryCustomermentionswait timesAsked torepeatnameThreatensto leaveCustomermentionshow muchmoney theyhaveHolidayflagOnlinebankingblockedDirectDebitindemnityComethroughin errorOnlinebankingreset takesmore than10 minutesTalking tosomeoneelse inbackgroundVoice IDenrolmentTransactionover 2k(HRT) "I dont doonlinebanking"(unprompted)Raisingfraud forcommonsubscriptionGetcalled apet nameComputerilliterateBondqueryWinninglotterynumbersWrongnameusedOpeningcall/enteringany silencewith"HELLO"SystemissuesDog or childinbackgroundCustomermentionsageComparedto anotherbankCalling onbehalf ofsomeoneLostcardComplaintGreetingignored

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scam text
  2. Branch closure mention
  3. ISA query
  4. Customer mentions wait times
  5. Asked to repeat name
  6. Threatens to leave
  7. Customer mentions how much money they have
  8. Holiday flag
  9. Online banking blocked
  10. Direct Debit indemnity
  11. Come through in error
  12. Online banking reset takes more than 10 minutes
  13. Talking to someone else in background
  14. Voice ID enrolment
  15. Transaction over 2k (HRT)
  16. "I dont do online banking" (unprompted)
  17. Raising fraud for common subscription
  18. Get called a pet name
  19. Computer illiterate
  20. Bond query
  21. Winning lottery numbers
  22. Wrong name used
  23. Opening call/entering any silence with "HELLO"
  24. System issues
  25. Dog or child in background
  26. Customer mentions age
  27. Compared to another bank
  28. Calling on behalf of someone
  29. Lost card
  30. Complaint
  31. Greeting ignored