WrongnameusedVoice IDenrolment"I dont doonlinebanking"(unprompted)ScamtextBondqueryOpeningcall/enteringany silencewith"HELLO"Comparedto anotherbankComethroughin errorAsked torepeatnameCustomermentionshow muchmoney theyhaveHolidayflagRaisingfraud forcommonsubscriptionOnlinebankingblockedCustomermentionswait timesLostcardTalking tosomeoneelse inbackgroundISAquerySystemissuesBranchclosurementionTransactionover 2k(HRT) Dog or childinbackgroundComplaintComputerilliterateThreatensto leaveGreetingignoredGetcalled apet nameOnlinebankingreset takesmore than10 minutesCalling onbehalf ofsomeoneDirectDebitindemnityCustomermentionsageWinninglotterynumbersWrongnameusedVoice IDenrolment"I dont doonlinebanking"(unprompted)ScamtextBondqueryOpeningcall/enteringany silencewith"HELLO"Comparedto anotherbankComethroughin errorAsked torepeatnameCustomermentionshow muchmoney theyhaveHolidayflagRaisingfraud forcommonsubscriptionOnlinebankingblockedCustomermentionswait timesLostcardTalking tosomeoneelse inbackgroundISAquerySystemissuesBranchclosurementionTransactionover 2k(HRT) Dog or childinbackgroundComplaintComputerilliterateThreatensto leaveGreetingignoredGetcalled apet nameOnlinebankingreset takesmore than10 minutesCalling onbehalf ofsomeoneDirectDebitindemnityCustomermentionsageWinninglotterynumbers

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong name used
  2. Voice ID enrolment
  3. "I dont do online banking" (unprompted)
  4. Scam text
  5. Bond query
  6. Opening call/entering any silence with "HELLO"
  7. Compared to another bank
  8. Come through in error
  9. Asked to repeat name
  10. Customer mentions how much money they have
  11. Holiday flag
  12. Raising fraud for common subscription
  13. Online banking blocked
  14. Customer mentions wait times
  15. Lost card
  16. Talking to someone else in background
  17. ISA query
  18. System issues
  19. Branch closure mention
  20. Transaction over 2k (HRT)
  21. Dog or child in background
  22. Complaint
  23. Computer illiterate
  24. Threatens to leave
  25. Greeting ignored
  26. Get called a pet name
  27. Online banking reset takes more than 10 minutes
  28. Calling on behalf of someone
  29. Direct Debit indemnity
  30. Customer mentions age
  31. Winning lottery numbers