BondqueryWrongnameusedBranchclosurementionGetcalled apet nameScamtextISAqueryCustomermentionsageSystemissuesComethroughin errorVoice IDenrolmentDog or childinbackgroundCalling onbehalf ofsomeoneTransactionover 2k(HRT) "I dont doonlinebanking"(unprompted)LostcardOpeningcall/enteringany silencewith"HELLO"DirectDebitindemnityTalking tosomeoneelse inbackgroundGreetingignoredThreatensto leaveComputerilliterateAsked torepeatnameCustomermentionshow muchmoney theyhaveRaisingfraud forcommonsubscriptionOnlinebankingreset takesmore than10 minutesCustomermentionswait timesHolidayflagComplaintOnlinebankingblockedWinninglotterynumbersComparedto anotherbankBondqueryWrongnameusedBranchclosurementionGetcalled apet nameScamtextISAqueryCustomermentionsageSystemissuesComethroughin errorVoice IDenrolmentDog or childinbackgroundCalling onbehalf ofsomeoneTransactionover 2k(HRT) "I dont doonlinebanking"(unprompted)LostcardOpeningcall/enteringany silencewith"HELLO"DirectDebitindemnityTalking tosomeoneelse inbackgroundGreetingignoredThreatensto leaveComputerilliterateAsked torepeatnameCustomermentionshow muchmoney theyhaveRaisingfraud forcommonsubscriptionOnlinebankingreset takesmore than10 minutesCustomermentionswait timesHolidayflagComplaintOnlinebankingblockedWinninglotterynumbersComparedto anotherbank

Call Centre Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bond query
  2. Wrong name used
  3. Branch closure mention
  4. Get called a pet name
  5. Scam text
  6. ISA query
  7. Customer mentions age
  8. System issues
  9. Come through in error
  10. Voice ID enrolment
  11. Dog or child in background
  12. Calling on behalf of someone
  13. Transaction over 2k (HRT)
  14. "I dont do online banking" (unprompted)
  15. Lost card
  16. Opening call/entering any silence with "HELLO"
  17. Direct Debit indemnity
  18. Talking to someone else in background
  19. Greeting ignored
  20. Threatens to leave
  21. Computer illiterate
  22. Asked to repeat name
  23. Customer mentions how much money they have
  24. Raising fraud for common subscription
  25. Online banking reset takes more than 10 minutes
  26. Customer mentions wait times
  27. Holiday flag
  28. Complaint
  29. Online banking blocked
  30. Winning lottery numbers
  31. Compared to another bank