This bingo card has a free space and 31 words: Greeting ignored, Wrong name used, System issues, Customer mentions how much money they have, Customer mentions age, Online banking blocked, Transaction over 2k (HRT), Lost card, Branch closure mention, Online banking reset takes more than 10 minutes, Customer mentions wait times, Threatens to leave, Talking to someone else in background, "I dont do online banking" (unprompted), Opening call/entering any silence with "HELLO", Scam text, Dog or child in background, Come through in error, Asked to repeat name, Winning lottery numbers, Calling on behalf of someone, Compared to another bank, Complaint, Computer illiterate, Raising fraud for common subscription, Get called a pet name, Direct Debit indemnity, Holiday flag, Bond query, ISA query and Voice ID enrolment.
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